Trusted Agent profile · Chesham, Buckinghamshire

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The Frost Partnership Chesham reviews

★★★★★ Great

535 reviews across 4 platforms

1 Germain Street, Chesham, Buckinghamshire, HP5 1LH

Part of The Frost Partnership, see every office.

The Frost Partnership's office in Chesham, Buckinghamshire, at 1 Germain Street, is rated 4.4 out of 5 across 535 reviews on four platforms, including 232 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.

Google logo

4.7 / 5

232

Reviews on Google

This office

Facebook logo

4.6 / 5

229

Reviews on Facebook

Business-wide

View Agents logo

4.8 / 5

10

Reviews on View Agents

This office

Trustpilot logo

64

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About The Frost Partnership Chesham

Our Chesham office covers: Chesham, Chartridge, Hawridge, Ashley Green, Ley Hill, Botley, Bellingdon and Latimer

Awards

The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Chesham office, from every platform, shown as written. First names only.

5/5

Google

After seeing several Chesham agents I chose Louis to sell my mum's house for us mainly due to his straight-forward and honest approach. Others seemed to be making unnecessarily fancy pitches and even pushing services that were clearly more in their interest than ours. I'm very pleased with my choice. Louis has been excellent throughout the process - efficient and professional while approachable, easy and pleasant to deal with and his diligent progress chasing has been key to our getting a good outcome. Very highly recommended.

Raph · 3 October 2026

Agent replied · 5 October 2026

Wow! What an incredible review! Thank you so much for writing this outstanding 5 star Google review for Louis from our Chesham Sales team. It was great to hear that Louis was excellent throughout the process - efficient and professional while approachable, easy and pleasant to deal with, that his diligent progress chasing was key to your getting a good outcome and that he is highly recommended by you as a result. We will pass your comments on to Louis and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

We can not recommend Jacqui and the team at Frosts Chesham highly enough. Jacqui’s knowledge of property, related services and the local area is superb and she uses this knowledge and network to provide an efficient and seamless service. The marketing process was swift and professionally handled as were the viewings and offer process. As we sit surrounded by packing boxes we would like to extend our thanks to Jacqui for all her support, guidance and assistance and without reservation would recommend her to others looking to buy or sell locally.

Sarah · 7 August 2026

Agent replied · 10 August 2026

Many many thanks for taking the trouble to post this fantastic 5 star Google review for Jacqui and our Chesham sales team. We are delighted to hear that you received efficient and seamless service and that without reservation you would recommend her to others looking to buy or sell locally. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Jacqui and the Frost Partnership Estate Agents have been taking care of our recent purchase of a property in Chesham. From our very first viewing back in March, to the upcoming completion, it has been an absolute pleasure working with Jacqui and the team. There has been completed honesty and transparency throughout the process which has made our life easier and has removed any stress. We are very much looking forward to moving into our new home and would like to thank the team for all of their hard work in helping us achieve our goal in the shortest time possible. If you are looking for a property in Chesham, make sure you contact The Frost Partnership Estate Agents, you won't be disappointed!

Jai · 7 August 2026

Agent replied · 10 August 2026

Thank you so much for taking the time to write this 5* Google review for our Chesham Sales team, especially Jacqui. We are delighted to hear that it has been an absolute pleasure working with Jacqui and the team with complete honesty and transparency throughout the process making your life easier and removing any stress. We will pass your comments on to the team and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

We first met Jacqui, the branch manager of Frosts in February to value my late mothers property for probate. Out of the three separate agents who attended , she was by far the most friendly and professional with an eye for detail. Based on this, we chose Frosts to handle the sale. What should have been a straight forward chain free transaction turned out to be time consuming and difficult not to mention stressful! Jacqui however was always supportive and "on the case". Nothing was ever too much trouble. Thanks to her, the transaction eventually completed and we are so grateful. We highly recommend Frosts. Their A1 service is second to none.

Mandy · 7 July 2026

Agent replied · 11 June 2026

Hi Mandy - Thank you so much for taking the time to write this 5 star Google review for Jacqui from our Chesham Sales team. We are delighted to hear that you would highly recommend Frosts and that the Chesham team’s A1 service is second to none. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

Working with Lucy and Selina has been an absolute pleasure. They transformed my flat into a true piece of art, an oasis of comfort, calm, and elegance. Every detail was thoughtfully considered, from the beautiful colour palette to the carefully selected furnishings and finishes, creating a space that feels both luxurious and welcoming. What impressed me most was their exceptional attention to detail, creativity, and ability to understand exactly how I wanted the apartment to feel. The result is a home that is not only beautiful but also incredibly comfortable to live in. I highly recommend Lucy and Selina to anyone looking for talented designers who combine artistic vision with professionalism and impeccable execution. Thank you for creating such a wonderful home. ⭐⭐⭐⭐⭐

Work · 16 June 2026

Agent replied · 18 June 2026

Thank you very much for your kind words and thoughtful review. It has been an absolute pleasure working with you to transform your apartment into a space that reflects you. Thank you for trusting us with your home and for being such a wonderful client throughout the process. We hope you enjoy your beautiful oasis for many years to come. Warm regards, Accouter

5/5

Google

Alex Dornin was very professional, patient and so nice (always smiling!) throughout the whole experience of buying my first ever home. He talked me through every stage of the process and nothing was too much trouble. The Frost Partnership is a very friendly place, they treat you like their own family. I would highly recommend them, and especially if youre a first time buyer. You are in very safe hands with them!! Thank you :-)

Carl · 7 May 2026

Agent replied · 7 May 2026

Hi Carl - Thank you so much for taking the time to write this fantastic 5 star Google review for Alex and our Chesham sales team. We are delighted to hear that Alex was very professional, nothing was too much trouble and that you would highly recommend the team. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

We first approached Frosts in October 2025 and it was clear from the start that they were the agent for us. A personal and family friendly approach. Alex was our main agent who took beautiful photos of our home (to the point I questioned moving!), managed our viewings effectively, communicated brilliantly throughout the process and did extensive chasing of solicitors and other parties to get us over the line yesterday. Thanks so much Alex and team. We can see now why Frosts have such a great reputation in Chesham!

Libby · 28 March 2026

Agent replied · 24 March 2026

Hi Libby - Thank you so much for taking the time to write this fantastic 5 star Google review for Alex and our Chesham Sales team. We are delighted to hear that Alex communicated brilliantly throughout the process and did so much to get your sale over the line. We will pass your comments on to him and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

We have been viewing properties with many different estate agents, and miles and Barr have been incredible! Owen has gone above and beyond to answer questions, always gets back to us and is so personable. Compared to other estate agents Owen and the team at miles and Barr have been almost unique in their kind approach which other estate agents seemed to have lacked. Communication has been brilliant from every member of the team we have spoken to.

Grace · 1 April 2026

Agent replied · 1 June 2026

Dear Grace, Thank you for your positive review and for taking the time to share your experience. We are very pleased to hear that you were satisfied with the service provided by Owen. At Miles & Barr, we are committed to maintaining the highest standards of professionalism, and it is always encouraging to know that our efforts are recognised. Should you require any further assistance, now or in the future, please do not hesitate to contact us. Yours sincerely, James Cussen- Branch Manager

5/5

Google

Mark is fantastic! He genuinely cares about his clients, is honest and straightforward, always responsive, highly professional, and consistently goes above and beyond. The process was quite stressful at times, but Mark’s support and dedication made it so much easier to get through. The team in the office were also wonderful, helpful, kind, approachable, and always available whenever we needed them. A huge thank you to everyone for all your hard work and support. It was truly appreciated!

Chanel · 6 August 2026

5/5

Google

We cannot recommend Jacqui and her team at the Frost Partnership Chesham highly enough! Jacqui's years of experience and expertise truly shine through in every piece of advice she gives and action she takes, allowing us to feel confident and well-informed at every stage. It was reassuring to know we were in such capable hands, supported by a marvellous team who mirrored her professionalism and dedication. Thanks to Jacqui, we felt safe and supported throughout the entire journey. If you're looking for an estate agent who combines deep expertise with genuine care and commitment, look no further. Thank you, Jacqui and team, for going above and beyond!

Annekatrin · 5 October 2025

Agent replied · 25 December 2024

Many thanks for writing this 5 star Google review for Jacqui and our Chesham Sales team. It was great to hear that you felt safe and supported throughout the entire journey allowing you to feel confident and well-informed at every stage. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Jacqui and the team at Frosts provided a great professional and friendly service. They were always available and happy to answer and questions keeping us updated along the way. We would highly recommend Frosts to anyone thinking of buying or selling.

Carole · 15 July 2026

Agent replied · 17 July 2026

Hi Carole - Thank you so much for posting this fantastic 5 star Google review for our Chesham Sales team. We are delighted to hear that they provided a great professional and friendly service and that you would highly recommend Frosts to anyone thinking of buying or selling. We will pass your comments on to Jacqui and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

We’ve had the pleasure of dealing with Jacqui and her team and Frosts Chesham branch. I’ve dealt with plenty of estate agents in the past and on this move and Frost outshines the competition. Very professional, quick replies to questions, great at chasing other estate agents. Everything you need to make the process easy. I’d have absolutely no problem recommending Jacqui and her team. Thank you for a fantastic experience on this move.

Mike · 4 October 2025

Agent replied · 24 March 2026

Hi Mike - What a fabulous review! Thank you so much for writing this 5 star Google review for Jacqui and our Chesham Sales team. It was great to hear that you found everything you needed to make the process easy and that you would have absolutely no problem recommending Jacqui and her team. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

We had a great experience with The Frost Agents, Chesham during our buying of our first Property. Alex was throughout with us right from the viewing and even after we completed and got our keys. He was very swift in getting touch with other estate agents, solicitors and the seller who made our whole buying experience smooth. Would definitely recommend The frost and Mr Alex for your house buying needs.

Sharath · 4 October 2025

Agent replied · 24 March 2026

A great review! Thank you so much for taking the time and trouble to write this 5* Google review for Alex from our Chesham team. We are really pleased to hear that you had a great experience with Frost, Chesham while buying your first property and that you would definitely recommend them for your house buying needs. We will pass your comments on to Alex and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

This was our first home in the UK and it has certainly been an experience. A huge thank you to Alex, Louis and Jacqui for all their assistance throughout the process! From choosing a home to completion, their willingness to accommodate all our requests and the open communication was superb. Would definitely use them again - but hoping we don't have too. Thank you!

Debbie · 28 November 2025

Agent replied · 30 December 2025

Hi Debbie - Thank you so much for this fantastic 5 star Google review for our Chesham Sales team especially Jacqui, Alex and Louis. We are delighted to hear that their willingness to accommodate all your requests and the open communication was superb, and that you would definitely use them again. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

Fantastic team start to finish. Jacqui was the agent dealing the purchase of a home in Chesham. An absolute star, worked hard and fought to keep things moving. Thank you very much for all the great work. Max

Max · 9 June 2026

Agent replied · 11 June 2026

Hi Max - Many thanks for taking the trouble to post this fantastic 5 star Google review for Jacqui and our Chesham office. We are delighted to hear that they were a fantastic team from start to finish. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Jacqui and her team were fantastic and above all, they are trustworthy! Unfortunately, that’s not something we can say about many of the other big estate agents in the area. They were always helpful finding viewings and held our hand through to completion. We found the home we wanted and Frosts made the experience as simple and stress-free as possible. Thank you! ,

Iffy · 5 October 2025

Agent replied · 23 November 2024

Many thanks for writing this fantastic 5 star Google review forJacqui and our Chesham Sales office. It was a pleasure to hear that you found the home you wanted and Frosts made the experience as simple and stress-free as possible. We will pass your comments on to Jacqui and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

1/5

Google

Be very careful. You are dealing with a company that is selling an OPTION to buy. The terms of the contract are almost illegal and massively one-sided (read them and get advice). So many people are saying they lost money. Medway Law, which they use, is owned by IamSold. Also, I am sold on recording their calls but won't give any recordings to anyone, saying they are private due to GDPR... Their staff are very, very nice on the phone when you are talking about buying but change their behaviour once you try to negotiate and once you sign the reservation form. Rebecca A. will hound you so long as she thinks you are in her pocket. The actual agent who showed us the property confirmed he'd not actually read IamSold's terms properly. I asked him outright. IAS has very clever sales tactics, because once you pay the reservation fee, that's it, they have YOUR money. Be very careful; this is not a company I would recommend. I'd go as far as to say you could lose your money. The mortgage caveat is not worth the paper it's written on, and if you try to rely on it, they will say, "We need to send this to an internal panel for review," and guess what happens then. Follow your gut; if it doesn't feel right, you know it's not. Do yourself a favour: don't buy or sell via this company. So many have lost money

Noddy · 26 May 2026

Agent replied · 2 June 2026

Hi Noddy, We’re sorry to hear that you feel disappointed and frustrated following your experience. We completely understand the importance of customers feeling fully informed and confident throughout the buying process, especially when making such a significant commitment. We appreciate you taking the time to share your concerns regarding communication, the reservation process, and your understanding of the terms involved. We take feedback like this seriously and will ensure your comments are reviewed internally. As we are unable to discuss specific case details within a public forum, we would welcome the opportunity to speak with you directly and look into the concerns you’ve raised in more detail. Please contact us at experience@iamproperty.com Kind Regards Customer Experience Team

5/5

Google

Based on our experience we would highly recommend The Frost Partnership Estate Agents in Chesham. We received a great service from a friendly and knowledgeable team who helped us every step along the journey of selling our house. Thank you Jacqui, Louis, Alex and the rest of the team.

Samantha · 23 December 2025

Agent replied · 30 December 2025

Wow! What a superb review! Thank you so much for writing this 5 star Google review for our Chesham Sales team. It was great to hear that you would highly recommend Frost Chesham, that you received great service and that the team helped you every step of the way to selling your house. We will pass your comments on to the team and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Cain was amazing through the process of moving. Couldn't recommend frost partnerships enough.

Brandon · 17 September 2026

Agent replied · 18 September 2026

Many thanks for leaving this 5* Google review for Cain from our Chesham team. It is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

I bought my property through Frost and found them to be incredibly helpful throughout the purchase process, from initial viewings to completion. Nick and Jacqui were very supportive and happy to take time to explain anything I was unsure of or didn't understand, which is especially reassuring to a first time buyer! Would definitely recommend their services.

Carla · 5 October 2025

Agent replied · 22 April 2026

Hi Carla - Thank you so much for taking the time to post this 5 star Google review for Jacqui and Nick and our Chesham Sales team. We are pleased to hear that they were incredibly helpful throughout the purchase process, and that you would definitely recommend their services. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

I am very happy with everything and Varun Malhotra kept in touch and explained everything every step of the way. I would definitely recommend this service. 👌 …

Liz · 26 May 2026

Agent replied · 2 June 2026

Hi Liz, It’s wonderful to hear how happy you were with your experience. Keeping customers informed and making sure everything is clearly explained throughout the process is exactly the kind of support we aim to provide. Varun will be so pleased to read your kind comments, and we’ll be sure to pass them on to him. Thank you so much for your recommendation and for taking the time to share your feedback. Kind Regards Customer Experience Team

5/5

Google

Rally helpful friendly team from Craig who came to valuate, to the photographer (forgotten name sorry) to Freddie and Owen in the office booking my viewings. Katie was really prompt and informative doing the negotiations for my sale and it …

Jolene · 1 February 2026

Agent replied · 1 June 2026

Thank you for your kind words and for taking the time to share your positive experience. We're thrilled to hear that you had such a wonderful experience with our team. We strive to provide our clients with the best possible service, and … More

5/5

Google

Very professional service. Joe kept us informed throughout the process which really does help. A good company, well run with excellent staff.

Stephen · 30 May 2026

Agent replied · 2 June 2026

Hi Stephen, It’s lovely to hear how positive your experience was with the team. Keeping customers informed throughout the process is so important, so it’s wonderful to know Joe’s communication and support helped make the journey that much easier for you. Your kind comments about the company and the team will mean a lot to everyone involved. Thank you so much for taking the time to share your feedback. Kind Regards Customer Experience Team

4/5

Google

Very good service from Freddie in 2 x properties I viewed everything I needed to know he was able to answer and was very helpful. Freddie was interested and not rushing me to view the property was very professional and helpful agent. Next day Freddie was even getting feedback and my thoughts to feedback to the landlords.

Rupinder · 1 May 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about The Frost Partnership Chesham

How many reviews does The Frost Partnership Chesham have?

The Frost Partnership's Chesham office has 535 reviews across four platforms: 232 on Google, 229 on Facebook (across the whole business), 10 on View Agents, 64 on Trustpilot (across the whole business).

What is The Frost Partnership Chesham's rating?

The Frost Partnership Chesham is rated 4.4 out of 5 across all 535 reviews, and 4.7 out of 5 on Google from 232 reviews.

What do sellers say about The Frost Partnership Chesham?

4 reviews from sellers, rated 4.8 out of 5 on average. For example, Stanley wrote: "Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ..."

Has The Frost Partnership won any awards?

Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Ashford won Gold; The Frost Partnership, Burnham won Gold; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.

Where is The Frost Partnership's Chesham office?

The Frost Partnership Chesham, 1 Germain Street, Chesham, Buckinghamshire, HP5 1LH.

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