The Frost Partnership Chesham reviews

★★★★★ 5/5

Google

We sold our property through Frosts & everyone in the team was extremely professional. Jacqui had her work cut out with the chain, however she took it in her stride & worked extremely hard to appease all parties for the best possible outcome. Thank you for your patience Jacqui. Would definitely use again if we were sell.

Gemma · 24 January 2026

★★★★★ 5/5

Google

Brilliant from start to finish. Jacqui, Alex and Louis handled every step with professionalism and gave confidence even in a tough market. They were prompt with their responses and helped guide throughout. After bad experiences with other estate agents in the area, it’s no wonder Frosts are the leading estate agents in the area and would happily recommend to anyone

Tom · 28 December 2025

★★★★★ 5/5

Google

Helpful, professional, available, friendly, approachable and knowledgeable advice from the whole team. As first time buyers, Harry walked us through the process, keeping us informed at every stage and remaining patient, despite delays from our solicitor. We were openly dubious as we had been previously lied to and let down by a different company but since working with Bacon and Co we have learned that good, honest estate agents do exist! Highly recommend from a buyers perspective and will certainly be asking them to sell for us in the future.

C · 24 May 2025

★★★★★ 5/5

Facebook

I bought my house 16 years ago and sold it this month all through Frost. Matthew Craft and his team have provided very professional service during the whole period. They are knowledgeable， carefull， and very nice. I like everyone of them. Sonia is the person who looks after my house viewing to completion. She is very kind， helpfull， and answers all questions you want to know. I will strongly recommend them to you if you want to buy or sell your house. I will miss them!

Edward · 23 July 2022

★★★★★ 5/5

Facebook

Jacqui and the team (Chesham) are the estate agents I would want to deal with every time. We found them responsive, effective and personable, they mean and do what they say, and their advice always turned out to be spot-on. Because of external circumstances completely outside their influence they had to sell our house three times before the deal could go through. They approached this through varying market conditions with unfailing enthusiasm and effort, rapidly getting us a good result each time. Throughout an unusually complicated and frustrating process, Frosts were a constant help and reassurance, proactively following up on anything that was lagging, and fighting to progress our sale at every step in spite of significant obstacles. Even the other companies they suggested (solicitors, removals, etc.) were absolutely brilliant. When you move house there are normally several estate agents involved, and that experience showed us just how different they can be. Without exception, Jacqui and the whole of her team never fell short once, and were far superior to all the others we encountered. They are our first choice and we would recommend them without hesitation. To be clear, this review is given freely, purely in recognition for truly great service. I hope you find the same as us.

Justin · 22 July 2022

★★★★★ 5/5

Google

We’ve just purchased a house through Grace at Frost in Chesham and I can’t recommend them enough. The entire team were professional and delivered exactly what and when they said they would. Grace went the extra mile for us to ensure that we got our forever home. All in all, an absolute pleasure to work with.

Amanda · 15 May 2024

★★★★★ 5/5

Google

The Accouter designers are professional, knowledgeable, and bring superb skills and creative vision to every project. The entire Accouter team is a pleasure to work with, always attentive, responsive, and committed to excellence. I highly recommend them to anyone looking for outstanding design services.

Donna · 18 April 2026

★★★★★ 5/5

Facebook

We recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.

Lucy · 8 April 2022

★★★★★ 5/5

Facebook

We recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.

Lucy · 8 April 2022

★★★★★ 5/5

Google

Great professional and perfect estate agent to work with is Mark from David and Evans. Best in communication and efficient. Definitely recommended to everyone who’s looking for a property. Thank you for everything Mark.

Koshish · 6 February 2026

★★★★★ 1/5

Google

Unbelievably poor. Communication is almost non existent. Guarantees of callbacks from our completion “specialist” were not realised a single time, even on our completion day. Emails take days or weeks to be responded to, if at all. …

Richard · 12 May 2026

★★★★★ 5/5

Google

Jacqui and team are really great at what they do. Excellent estate agents! Thank you so much Jacqui

Chantelle · 24 August 2025

★★★★★ 1/5

Google

I listed my house for sale in January this year. The agent I used suggested modern auction as I had no upward chain. All paperwork for the auctioneer and solicitor were completed within 24hrs. …

Stephanie · 19 May 2026

★★★★★ 5/5

Google

We bought and sold with Frosts in Chesham and couldn't have asked for better service. Jacqui, Nick, and Jess were brilliant throughout the sale. The team always kept us up to date with developments, chased hard on our behalf, and were quick to respond to my queries. Don't look anywhere else!

Miles · 15 May 2024

★★★★★ 5/5

Facebook

I purchased my home through Frost GX. Matthew Craft is simply the best estate agent I have ever dealt with. He saved the sale of my property which was being sold via another Local estate agent by taking over discussions with a very awkward and difficult buyer. My own estate agent was not able to do this and my buyer walked away but Matthew managed to get him back to purchase my property. Matthew worked until late into the evenings and kept all parties informed at all times. I have never dealt with such a difficult sale and purchase and would like to thank Matthew for keeping me at the table as there were times when I just had enough and wanted to throw in the towel. I realised that when deciding on an estate agent to sell your property you need someone that will do their utmost for your best interests and Matthew certainly does this at all times for his client and even for others in the chain. I will never use another estate agent and regret that I did not use Frost in the first place.

Zareena · 29 October 2021

★★★★★ 5/5

Google

We had Frosts as the agent for both our sale and purchase which spanned from around May - December 2024. The service received was excellent. We were in a long chain which at times looked like it might never align but Jacqui really worked hard to organise everybody else and ultimately secure the exchange and completion. Thank you for everything.

Sarah · 12 October 2025

★★★★★ 5/5

Google

Jacqui you lead a wonderful team at The Frost Partnership Chesham. You service is outstanding nothing was ever a problems. Special thanks to you and especially Alex

Jackie · 22 April 2025

★★★★★ 5/5

Google

Alex Dornin at Frosts Estate Agents Chesham provided an outstanding service throughout the sale of our property in Chesham. He kept us regularly informed of progress with our buyer’s chain, and kept in touch with our solicitors and our vendor’s agent. He was instrumental in moving the chain along, and we were reassured by his role in the process.

Margot · 12 October 2025

★★★★★ 5/5

Facebook

The Frost Partnership have been our Management agents for over 10 years. Their team of Letting agents in particular Caroline have been outstanding in getting our property rented quickly and smoothly. On the Property Mangement side I have to call out Ciara Jewsbury. Her customer service and attention to detail has been outstanding. She has worked diligently on getting issues resolved quickly, has been super responsive and shown great leadership. I am so so impressed with Ciara and know she will be super successful in any projects she takes on within The Frost Partnership.

Emily · 10 May 2021

★★★★★ 1/5

Google

When the funds from your house sale get paid into the wrong account by the solicitors they receive comission for recommending, they will send you the completion documents and pretend it didn't happen.

Carl · 12 May 2026

★★★★★ 5/5

Facebook

From the moment we visited the Frost shop in Chesham it was a wonderful experience. Gemma and the rest of the team were absolutely wonderful in all our dealings. Top marks to Frost. I would also like to thank and would strongly recommend Elite Solicitors. Joseph & his team were 100% professional and made things happen without fuss. I would also like to thank and recommend ABC Removals. They moved us to our new home in Norfolk.The team Jamie,Martin, Darren,Sonny,Shane & Manni were absolutely wonderful...they all worked so hard lifting and shifting.. A big thank you to Justin Hanson one of our neighbors for organizing the parking spaces on the day . Thank you everybody Gemma & Les Moon

Gemma · 6 March 2021

★★★★★ 5/5

Facebook

From the very first contact Jackie, Gemma, and Alex were all very professional and helpful in our move to North Norfolk. Jacqui came and gave a valuation never hassled us to put our property on the market unlike some other estate agents. Did an excellent video of our property which sold within the first week with 2 other people interested. Gemma then took over our sale always pleasant and very helpful as were all the team at chesham. Gemma recommended solicitors to us and also removal company. Very happy with all the whole sale and move which we achieved within 3 months. We are more than happy to recommend Chesham frosts team. Andrea & Michael

Andrea · 13 February 2021

★★★★★ 4/5

Google

I found Jacqui's local knowledge of the housing market very reassuring and valuable. It was good to always be able to get hold of someone in the office who knew my property and the current situation. Of all the estate agents I have used, I would definitely recommend Frosts for a decreet, professional, no nonsense service.

Moya · 22 April 2025

★★★★★ 1/5

Trustpilot

If I could give them zero stars, I WOULD.

If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.

Nicole · 20 April 2024