Every review we hold for the Chesham office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookI purchased a house recently through Frost Partnership and I had a great experience with them. Alex Grace was really helpful all throughout, he was very friendly, highly professional, approachable, very prompt and swift in responding. I felt like he was there to help always when needed. I had few conversations with his other colleagues in his office also sometimes and felt all were very helpful and nice. Purchasing house is a bit of a stressful thing but when you have people to support you though your journey of purchase, It will make your life easy and less stressful. Keep it up guys. A BIG THANK YOU
Deepesh · 2 June 2023
★★★★★ 5/5
FacebookA special shout out for Caroline Scott who has been amazing at helping sort out an alternative rental flat for my 93 year old mother-in-law, who was served notice on her current flat at short notice. The compassion and care that Caroline has shown has been outstanding and we will be forever grateful! Thank you The Frost Partnership and especially thank you to Caroline Scott! :)
Sue · 25 April 2024
★★★★★ 5/5
GoogleChris and the team at Bacon were fantastic. They were always happy to help and answered any questions we had, no matter how big or small. They made the process of selling our property run really smoothly. We only wish we had been able to find a property to buy with Bacon as well, as the experience we had with another agent in Worthing was dreadful. Which just highlighted for us how great Bacon are and I would, without hesitation, always use them going forward. Thanks for all your help team, we really appreciate it
Claire · 24 May 2023
★★★★★ 5/5
GoogleThis was my first experience of moving and I can honestly say that Wayne made the whole process of purchasing our new home a pleasure. It turned out to be an extremely challenging and stressful journey due to the vendor’s situation, but Wayne went above and beyond to keep the chain alive and we are so pleased with the end result as we are so happy in our new home. Thank you Bacon, I would definitely recommend anyone to purchase through your agency. Thanks, Carl. (Source : allAgents)
Carl · 24 May 2023
★★★★★ 1/5
GoogleNothing but lies. Stay away! Lied about a neighbour from hell who has a police record, was sectioned and has been reported to the local authority. Also lied about a complete BOTCHED draining system - I cannot do my dishes!!!!! Cannot wash clothes!!!! . Grocely misrepresented property. My life and finances ruined. I'm in bits.
Lana · 24 May 2025
Agent replied · 24 May 2026
Dear Lana, We are truly sorry to hear about the issues you’re facing. We strive for transparency and honesty in all our transactions, and it’s concerning to hear about your experience.
The previous tenants had lived at the property for four years, and our lettings team were never notified of any neighbour issues. Additionally, our sales team was not made aware of any concerns by the vendor.
During our management, a plumber attended the property to investigate drainage issues, which were believed to have been resolved. Typically, drainage issues are identified during a survey, so we recommend raising this matter with your surveyor as well.
Our business has been built on honesty and customer recommendations, and we are very keen to help resolve the issues you are currently facing. Please contact Chris, our manager, at worthing@baconandco.co.uk, who is ready to assist you further.
★★★★★ 5/5
GoogleWe recently purchased a property through Frosts, and found them very easy to deal with. Jacqui at Chesham was able to answer any of the questions we had, and kept the process moving smoothly by communicating with lawyers and vendors as …
Matt · 8 October 2023
Agent replied · 4 July 2023
Hi Matt - Thank you so much for taking the time to write this fantastic 5* review for Jacqui and our Chesham Sales team. We are delighted to hear that they kept the process moving smoothly and made the purchase process straightforward. We … More
★★★★★ 5/5
GoogleFrost have been beyond helpful. They never badger me, which I really appreciate, and have put me at ease throughout the buying and letting process.
Priya · 3 March 2026
Agent replied · 24 March 2026
Hi Priya - Many thanks for leaving this 5 star Google review for our Chesham team, it is very much appreciated and we are delighted to hear that they put you at ease throughout the buying and letting process.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAfter 7 years in Chesham we decided to move on and used Frosts as our agent.
Jacqui won us over with her extensive local knowledge and deep understanding of the market at the time.
The whole process took much longer than expected (no fault of Frosts) which meant I dealt with the team at Frosts for well over 6 months. They were all professional, friendly and punctual at every step of the way.
Would recommend them without any hesitation.
Alan · 26 April 2024
Agent replied · 24 August 2024
Hi Alan - Thank you so much for writing this 5 star review for our Chesham Residential Sales team. It was a pleasure to read that they were professional, friendly and punctual at every step of the way and that you would recommend them without hesitation.We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThe Frost Partnership Team, Chesham branch in Buckinghamshire, have been consistently hard working and dedicated in marketing my property during these difficult times for property sales. They have been a great support and I certainly recommend them for their great professionalism; I am so grateful to Branch Manager, Jacqui Cuthbert, for the care she has shown me with such helpful advice, both over the phone and in my home.
Diana · 12 October 2024
Agent replied · 24 August 2024
Hi Diana - Thank you so much for taking the time to write this superb 5* Google review for Jacqui and our Chesham Sales team. We are pleased to hear that they have been a great support and that you certainly recommend them for their professionalism. We will pass your comments on to Jacqui and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe bought our current house through Frost in Chesham. We found our Estate agent, Gemma to be so incredibly helpful at every turn. She really did go above and beyond to help us at every turn. Moving can be so stressful but Gemma was always there to help us and reassure. Thank you so much!
Zoe · 15 May 2022
Agent replied · 15 May 2026
Hi Zoe,
Thank you. That's fantastic to read; we're so pleased that Gemma from our Chesham team was incredibly helpful. We will pass your comments on to her and to our … More
★★★★★ 1/5
GoogleThis property auction team wasted my time twice. The first time, I won the property and was told to sign the agreement and transfer the fee. Just as I was about to transfer the funds, they called me and said the property had been sold …
Musharraf · 12 May 2026
★★★★★ 5/5
FacebookKaren Morris Lettings Manager at Frosts and her team have been brilliant. They are professional, honest and friendly. They recently found suitable new tenants very quickly for a property I rent out when the existing tenant gave notice very suddenly due to redundancy. They offer a personal customer focused service which sadly is often lacking with some other larger agents. I would highly recommend Frosts!
Sue · 7 January 2020
Agent replied
Hi Sue,
Thank you so much for taking the time to write this glowing recommendation for Karen and her team. We're delighted to read that they provided you with a personal and professional property service and that they found suitable tenants for your property very quickly.
We will pass your comments on to all involved.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
FacebookLaura from The Frost Partnership was very professional from the initial meeting through to the conclusion of our property sale delivering exactly what was proposed, timely and efficiently I would thoroughly recommend The Frost Partnership and would have no hesitation in using their services again Thank you Laura for your assistance
Rob · 12 September 2022
Agent replied · 3 May 2023
I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong wi… See more
★★★★★ 5/5
FacebookWe started our moving plans just before Covid so things were very protracted and there were some hold ups buying into a new build property.
Franky Vicars dealt with us throughout starting with viewings and the ensuing difficulties. We found her very competent,reliable,reassuring and understanding when we were stressed.
Franky is a true professional and I can’t imagine anyone doing a better job.
Dorothy · 30 July 2020
Agent replied
Hi Dorothy, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review.
Thank you so much for taking the time to write this super review for Franky. We are delighted that you received a competent, empathetic and professional service during the purchase of your property.
We will pass your comments on to Franky and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleIt was such a pleasure to have worked with The Frost Partnership, Chesham, whilst buying my first home. Grace and Jess were stars throughout the process, they always came across as pleasant and personable whilst remaining professional. …
Katie · 8 October 2023
Agent replied · 4 July 2023
Thank you very much for this fabulous 5* review for Grace and Jess from our Chesham team. We are delighted to hear that they always came across as pleasant and personable whilst remaining professional and that nothing was too much trouble. … More
★★★★★ 5/5
GoogleWorking with Accouter has been an absolute pleasure. Karis, their NYC lead, is brilliant, intuitive and simply a joy to work with. They were easy to communicate with and incredibly receptive and responsive to our feedback. I couldn't recommend them highly enough.
Jarvis · 18 June 2023
Agent replied · 18 June 2026
Thank you for your wonderful review Jarvis, we really enjoyed working with you and look forward to working with you again in the future.
★★★★★ 5/5
GoogleThe whole team at Frost have been brilliant to work with - extremely professional and efficient.
Alex in particular has been incredibly helpful, working hard to keep the process moving and providing outstanding customer service. Thank you!
Sam · 12 October 2025
Agent replied · 24 March 2026
Many many thanks for taking the time to post this fantastic 5 star Google review for Alex and our Chesham team. We are delighted to hear that the whole team were brilliant to work with - extremely professional and efficient. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleHaving waited since April, exchange happened today 15 August! Alex dealt with my house selling throughout in a professional and efficient way which I couldn't fault. Would thoroughly recommend Frost as they know the area well and are friendly and efficient.
Janet · 1 September 2025
Agent replied · 30 December 2025
Thank you so much for posting this fantastic 5 star Google review for Alex from our Chesham Sales team. We are so pleased to hear that Alex dealt with your house sale throughout in a professional and efficient way which you couldn't fault and that you would thoroughly recommend Frost. We will pass your comments on to Alex and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotAVOID WHIST POOJA IS THERE!
Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby.
Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date.
This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak.
Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.
Khan · 7 November 2022
★★★★★ 5/5
GoogleI can’t thank Harry enough for how much he helped with the buying process. He really did make it as smooth as it could be by helping with anything he possibly could.
Rae · 24 May 2025
★★★★★ 5/5
GoogleWe bought our current house through Frost in Chesham. We found our Estate agent, Gemma to be so incredibly helpful at every turn. She really did go above and beyond to help us at every turn. Moving can be so stressful but Gemma was always there to help us and reassure. Thank you so much!PositiveQuality
Zoe · 25 August 2021
Agent replied
Hi Zoe,
Thank you. That's fantastic to read; we're so pleased that Gemma from our Chesham team was incredibly helpful. We will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleExcellent service throughout a difficult and protracted sale/purchase experience. Particular thanks go to Jacqui Cuthbert who went to great lengths to ensure that, in the end all was well.
Annie · 30 November 2025
Agent replied · 30 December 2025
Thank you so much for this fantastic 5 star Google review for Jacqui and our Chesham Sales team. We are delighted to hear that you received excellent service throughout and that Jacqui went to great lengths to ensure that all was well. We will pass your comments on to her and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAs a property development company (P4I) I am happy to highly recommend Frost Partnership as Estate agents. We were very pleased with the great service in selling our flat in Chesham, Jacqui was dealing with the whole procedure of the sale in a professional and efficient manner, caring for all details and making sure everything runs smoothly for all parties.
Chaya · 24 March 2020
Agent replied
Hi Chaya,
Many thanks for taking the time to post your 5* review for our Chesham team. We're delighted to hear that Jacqui provided you with an excellent level of service, and dealt with your sale in a professional and efficient manner.
We'll pass your feedback on to Jacqui, and to The Frost Partnership senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents in Chesham
★★★★★ 5/5
GoogleExcellent communication from start to finish, with responsive, professional and polite staff. A special mention needs to go to Alex for being there every step of the way to make sure timescales were met.
Stephanie · 1 October 2025
Agent replied · 30 December 2025
An excellent review! Thank you so much for taking the time and trouble to write this 5* Google review for Alex from our Chesham team. We are delighted to hear that they were responsive, professional and polite and that Alex was there every step of the way to make sure timescales were met. We will pass your comments on to Alex and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
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