Every review we hold for the Chesham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI highly recommend Jacqui and her team at Chesham Frosts. They were of great support throughout my selling and buying. They were patient, offered support and honesty, which is so rare in estate agents. I would always try to use them should I buy/sell in future.
Katie · 15 May 2022
Agent replied
Hi Katie - Thank you so much for taking the time to write this 5* review for our Chesham Sales team. We are delighted to read that they were a great support throughout your selling and buying. We will pass your comments on to them and to … More
★★★★★ 5/5
GoogleProfessional and reliable team that I would highly recommend to any clients!
Barry · 18 March 2026
Agent replied · 18 June 2026
Thank you for your review Barry, we thoroughly enjoyed working with you and look forward to doing so again in the future.
★★★★★ 5/5
FacebookMrs. Brittany Dupree is the best stock trader I have ever seen, I saw a post about her and the testimonies people where saying, I had to give a try……yeah, I can really say she is good. I have made profits from her signals, now trading with €10,000. I highly recommend her……..she is good in her field. Contact her for more inquiries on. Email: brittanydupre85@gmail.com or WhatsApp: +14069705581.
Olivia · 2 April 2023
★★★★★ 5/5
GoogleWe received a very professional and friendly service from the Frost Partnership when selling our house.
In particular Grace Spence was very helpful chasing up information and went the …
Caroline · 8 October 2023
Agent replied · 7 April 2023
Hi Caroline - Thank you so much for leaving this fantastic 5* review for our Chesham Sales team and especially Grace Spence. We are so pleased to hear that she was very helpful chasing up information and went the 'extra mile'. We will pass … More
★★★★★ 5/5
FacebookPosting on behalf of my Mum and Auntie
I can’t thank Jacqui Curtbert and Gemma Testa enough on the recent sale of my late Fathers house. They were both so understanding and professional, for what was such a difficult time for my family.
I would strongly recommend Frost of Chesham. Thank you both so much.
5 Stars
Katy · 14 May 2019
Agent replied
Hi Katy
Thank you so much for writing this wonderful recommendation on behalf of your Mum and Auntie. It was so lovely to read that both Jacqui and Gemma provided them with a professional yet empathetic property service at such a difficult and upsetting time.
We will pass you kind comments on to them both.
Best wishes to you and your family from us all.
★★★★★ 5/5
GoogleWe used Frosts for the sale and purchase of our house. They were extremely helpful and proactive from start to finish. I would highly recommend Frosts to anyone else, especially working with Gemma Testa and Jacqui Cuthbert. Great service, extremely helpful and friendly staff.
Roy · 15 May 2022
Agent replied
Hi Roy,
Thank you for your 5 star review. That's fantastic to read; we're so pleased the Chesham team provided you with a great experience throughout, especially Gemma … More
★★★★★ 5/5
FacebookGemma at the Frost partnership in Chesham was amazing when selling my flat. She went above and beyond to help me sell and worked so hard on what turned out to be a hugely complicated sale. Nothing was too much trouble. Highly recommend seeking help from her or her colleagues.
Kerry · 19 May 2021
Agent replied · 3 May 2023
Hi Kerry, Many thanks for taking the time to write this glowing review for Gemma in our Chesham office. We are delighted to read that she went above and beyond to sell your flat throughout the complications.
We will pass your comments on to Gemma and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotJamie Berryman is a Saint
Jamie Berryman is a Saint!
I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.
Marianne · 10 June 2021
★★★★★ 1/5
TrustpilotAt the end of the rental period high fee 490 GBP
At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office
Ugur · 5 February 2025
★★★★★ 5/5
FacebookMatthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market.
I would have no hesitation in recommending their services.
Neil · 3 April 2021
Agent replied
Hi Neil,
Many thanks for taking the time to write this glowing recommendation. We are delighted to read you received a prompt and knowledgeable property service during the sale of your parent's house.
We will pass your comments on to all involved.
Best wishes from all of us at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotVery bad experience with the feltham branch staff!!
Very bad experience with the staff!!
Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.
Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.
Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.
Refund has been issued still waiting for it.
I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?
No communication withing the staff. I have to chase all the time
I would say its a waste of time dealing with company like this!!
Amardeep · 24 March 2021
★★★★★ 5/5
TrustpilotCarla has been such great help
Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.
Tracey · 21 December 2024
★★★★★ 5/5
GoogleJust sold a house using Gemma at the Frost Partnership. She was very friendly and professional and did an excellent job. Nothing was too much trouble, even down to organising the window and carpet cleaning. In general I am not a fan of estate agents but would highly recommend Gemma.
Chris · 26 August 2020
Agent replied
Hi Chris
Many thanks for taking the time to write this glowing review for Gemma in our Chesham team. We're delighted to read that she has made a good impression with you, and has provided a professional and competent property service.
We will pass your comments on to Gemma and our senior management team.
Best wishes to you from all at The Frost Partnership
★★★★★ 4.1/5
View AgentsQuirky
Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs.
We were with another agent for over a year but a sale did not materialise and Frosts came back to us.
Jacqui and her team impressed us with their enthusiasm and natural charm but despite their heroic efforts it took two years to sell. As so often happens, when a property has become stale, buyers smell blood and sales staff look for easyoptions.However,we never doubted the stoicism of Jacqui and her team. Our buyer's solicitor was a wild card, so described by our buyer but Jacqui showed resolve in her dealings with him.
Having moved house ten times, this sale was the most trying for us by some distance, but our relationship with Frosts remained positive throughout and why I am happy to write this review.
Stanley · 22 February 2021
★★★★★ 4/5
GoogleWe were very happy with the service we received from Frost Partnership. We were aware that nearing the point of exchange, unexpected circumstance nearly derailed the process, but Frost Partnership worked tirelessly behind the scenes to ensure exchange went through.
Alison · 22 April 2025
Agent replied · 23 November 2024
Hi Alison - Many thanks for taking the time to review our Chesham team. We take all our reviews very seriously and strive to achieve 5 stars, was there anything our team could have done to improve your rating? … More
★★★★★ 5/5
GoogleFrost was the agents for the people I was buying from, and they, especially Gemma Testa, were very good at answering my questions when there was a delay (nothing to do with agents or vendors) and keeping me informed. She was very friendly …
Ann · 8 October 2021
Agent replied
Hi Ann,
Many thanks for taking the time to write this 5* review for our Chesham team. We are so pleased that Gemma kept you informed and was friendly and upbeat! We … More
★★★★★ 5/5
GoogleJust sold a house using Gemma at the Frost Partnership. She was very friendly and professional and did an excellent job. Nothing was too much trouble, even down to organising the window and carpet cleaning. In general I am not a fan of estate agents but would highly recommend Gemma.
Chris · 15 May 2020
Agent replied
Hi Chris
Many thanks for taking the time to write this glowing review for Gemma in our Chesham team. We're delighted to read that she has made a good impression with … More
★★★★★ 5/5
FacebookI highly recommend The Frost Partnership in Chesham. I would like to personally thank Gemma Testa for all her help and assistance and being so caring whilst the purchase of my property went through. So very professional and on the ball. Communication was brilliant. Thank you thank you thank you once again :)
Sarah · 26 October 2018
Agent replied
HI Sarah, Many thanks for taking the time to post your recommendation regarding our Chesham team. We're delighted to hear that Gemma provided you with excellent customer service, with a professional and caring attitude. We'll pass your feedback on to Gemma and to The Frost Partnership senior management team. Best wishes.
★★★★★ 1/5
TrustpilotLetter beware!
We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20!
Beware! Take photos of everything and send email confirmations to protect yourselves.
Richard · 22 October 2020
★★★★★ 5/5
GoogleMy partner and I have just exchanged on a flat through Bacons and couldn't fault the experience. managed expectations to a T and kept us in the loop the whole way. I would recommend them 100%.
Jack · 24 May 2025
Agent replied · 24 May 2026
Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with the Worthing team.
★★★★★ 1/5
TrustpilotHad EE call asking to switch said easy…
Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless
Adam73 · 18 December 2024
★★★★★ 5/5
GoogleMany thanks to Wayne Kenward and his team. Sold my house after a few days of going on the market. I knew that I would go with Bacon and Co after my initial meeting with Wayne. He is extremely professional and remained calm and informative throughout the procedure.All staff I encountered there were polite and helpful. I would highly recommend.
Bonita · 24 May 2023
★★★★★ 5/5
GoogleBoth Alex and Louis have been of immense help to ensure completion of our purchase was within the agreed timeframe! Highly recommend them!
Cristina · 1 October 2025
Agent replied · 30 December 2025
What a fantastic review! Thank you so much for writing this 5 star Google review for our Chesham Sales team especially Alex and Louis. It was great to hear that they were of immense help to ensure completion of your purchase within the … More
★★★★★ 5/5
GoogleAfter 2 frustrating and failed attempts with other local agents, we successfully sold our property in Chesham. No small thanks should go to Gemma and the team in Chesham for getting this done. The difference in service was noticeable and …
Michael · 8 October 2021
Agent replied
Hi Michael,
Thank you. That's fantastic to read; we're so pleased the Chesham team did everything to ensure your sale went as smoothly as possible, especially Gemma. We … More
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