Every review we hold for the Chesham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHad EE call asking to switch said easy…
Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless
Adam73 · 18 December 2024
★★★★★ 5/5
GoogleMany thanks to Wayne Kenward and his team. Sold my house after a few days of going on the market. I knew that I would go with Bacon and Co after my initial meeting with Wayne. He is extremely professional and remained calm and informative throughout the procedure.All staff I encountered there were polite and helpful. I would highly recommend.
Bonita · 24 May 2023
★★★★★ 5/5
GoogleBoth Alex and Louis have been of immense help to ensure completion of our purchase was within the agreed timeframe! Highly recommend them!
Cristina · 1 October 2025
Agent replied · 30 December 2025
What a fantastic review! Thank you so much for writing this 5 star Google review for our Chesham Sales team especially Alex and Louis. It was great to hear that they were of immense help to ensure completion of your purchase within the agreed timeframe and that you highly recommend them! We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAfter 2 frustrating and failed attempts with other local agents, we successfully sold our property in Chesham. No small thanks should go to Gemma and the team in Chesham for getting this done. The difference in service was noticeable and …
Michael · 8 October 2021
Agent replied
Hi Michael,
Thank you. That's fantastic to read; we're so pleased the Chesham team did everything to ensure your sale went as smoothly as possible, especially Gemma. We … More
★★★★★ 5/5
GoogleI couldn't praise Jacqui and her team at Frost Chesham more highly. My house sale and purchase had a number of challenges, and twists and turns, but Jacqui was there every step of the way and Alex was brilliant too. …
Helen · 8 October 2021
Agent replied
Hi Helen,
Thank you. That's fantastic to hear; we're so pleased the Chesham team provided you with such a supportive experience throughout, especially Jacqui, Alex, … More
★★★★★ 5/5
FacebookFrosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.
Joe · 20 May 2021
Agent replied
Hi Joe,
Many thanks for taking the time to write this recommendation for Gemma from our Chesham office.
We are delighted to read that she provided you with a proactive and responsive property service throughout the sale of your property.…See More
★★★★★ 5/5
GoogleAbsolutely brilliant service, from start to completion. Nothing too much trouble, regular updates. Jacqui and her team made the whole experience stress free. Can't recommend highly enough.
Andrew · 15 May 2023
Agent replied
Hi Andrew - Thank you so much for your 5* review for our Chesham office. We are delighted to read that you received absolutely brilliant service, from start to completion. We will pass your comments on to them and to our senior management … More
★★★★★ 5/5
FacebookExcellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!
Jack · 25 May 2022
Agent replied · 3 May 2023
Hi Jack, Many thanks for taking the time to write this glowing recommendation for Naomi and the team.
We are delighted to read that they provided you with an efficient, proactive and professional property service throughout the purchase of your first home.
We will pass your comments on to all involved and to our senior management team.
Wishing you every happiness in your new home from all The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleGemma was very efficient, patient and made the process a lot easier, I would use them again if I could.
They valued the property much higher than everyone else and nearly got their estimated value
Thanks
James · 15 May 2022
Agent replied
Hi James,
Thank you. That's fantastic to read; we're so pleased the Chesham team, especially Gemma, made the process easier and that you would use them again. We will … More
★★★★★ 5/5
GoogleI had a property viewing with Freddie and were very pleased with the service provided. He was punctual, professional and knowledgeable and conducted the viewing in a clear and organised manner. A very positive experience overall.
Jenisha · 1 March 2026
★★★★★ 5/5
GoogleChris was so helpful and supportive whilst we were going through the process of buying our first house. He answered any question we had and always sent through updates. We also appreciated the thoughtful moving box when we collected our keys! Really appreciate all of the work and highly recommend the team here. (Source : allAgents)
Naomi · 24 May 2023
★★★★★ 5/5
GoogleThe team at Frosts in Chesham were fantastic. We were really impressed with the service we received - from a realistic valuation and marketing of our property, their enthusiasm during viewings and support during the sale process. …
Emma · 8 October 2021
Agent replied
Many thanks for taking the time to write this 5* review for the Chesham team.
We are delighted to read that they provided you with a professional, enthusiastic and supportive property service during the sale of your home. … More
★★★★★ 1/5
TrustpilotNo response to emails - out of business?
I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.
DL · 8 October 2024
★★★★★ 5/5
The Trusted AgentFrost Chesham - First Class Service
We viewed and bought a property through the Chesham branch this year! Alex and Jacqui were great at showing us round, dealing with negotiations and a special mention to Jacqui who worked tirelessly to get our contract exchange over the line in Maundy Thursday! It made for a more relaxed Easter break! The contact from the branch was timely and effective at all times. The after service of receiving printed postcards with a picture of the property to advise friends and family of the new address are a great touch! Would highly recommend! Well done to Jacqui and the Chesham team!
Hayley · 16 April 2018
★★★★★ 5/5
GoogleAs a property development company (P4I) I am happy to highly recommend Frost Partnership as Estate agents. We were very pleased with the great service in selling our flat in Chesham, Jacqui was dealing with the whole procedure of the sale …
Chaya · 8 October 2020
Agent replied · 15 May 2026
Hi Chaya,
Many thanks for taking the time to post your 5* review for our Chesham team. We're delighted to hear that Jacqui provided you with an excellent level of … More
★★★★★ 5/5
GoogleChris and Harry were a pleasure to deal with throughout the process, they got the deal through in such a short time with no problems. I can thank or recommend them enough. They’re both a real asset to Bacon.
Scott · 24 May 2024
★★★★★ 5/5
GoogleChris & the team were professional, helpful and friendly - a pleasure to do business with. Answered all questions promptly and were mvery reassuring through the whole process. Highly recommended.
Tessa · 24 May 2025
Agent replied · 24 May 2026
We are always happy to hear about your positive experiences with us. It is our goal to provide our customers with the best possible service, and we are grateful for your feedback.
★★★★★ 5/5
GoogleExcellent work at all stages, stayed within the timeline, high quality furniture, excellent taste and design, installation team careful and helpful. Highly recommended 👍 …
Niki · 18 July 2025
Agent replied · 18 June 2026
Thank you for your review Niki, we thoroughly enjoyed working with you and look forward to doing so again in the future!
★★★★★ 1/5
FacebookI was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were;
I am on maternity leave (yet I was in full tome employment and I will be going back to work!)
That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years!
My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m
And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them!
Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent.
Personally, this is a 'snobby' establishment & obviously we are too common for you!
Disgusted!!
Charlotte · 31 March 2016
★★★★★ 5/5
GoogleI just bought a property through Frost partnership and for the first time enjoyed communicating with estate agents! Everyone in the office was lovely on the phone, Alex went above and beyond at the original viewing and Gemma was honest, …
Daniel · 8 October 2020
Agent replied
Hi Daniel,
Many thanks for taking the time to write this 5* review for Alex, Gemma and the Chesham team. … More
★★★★★ 5/5
GoogleI worked with Jacqui and her team in purchasing a property in Chesham.
Throughout the buying process, The Frost Partnership provided an excellent level of service, they were responsive, attentive and understanding during difficult …
Stu · 8 October 2021
Agent replied
Many thanks for taking the time to write this 5* review for our Chesham team. We are delighted to read that Jacqui and her team have provided an excellent level of service. We will pass your comments on to Jacqui and to our senior … More
★★★★★ 5/5
GoogleExemplary service, where the whole team go above and beyond to communicate throughout the buying and selling process. We purchased through Frost in January of this year, and Jacqui helped to make the whole experience run as smoothly as possible. When buying or selling in the future, we will only use Frost again!
Jim · 15 May 2024
Agent replied · 24 August 2024
Hi Jim - Thank you very much for taking the time to post this fantastic 5 star Google review for our Chesham Sales team, led by Jacqui Cuthbert. We are delighted to hear that you received exemplary service and that the whole team went above and beyond to communicate throughout the buying and selling process. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleGemma and the team at Frost are best estate agents in Chesham. They gave great customer service and genuinely care about helping you through the stress of buying and selling.
Jack · 15 May 2022
Agent replied
Hi Jack,
Many thanks for taking the time to write this 5* review for our Chesham team. We are so pleased to hear that they gave you great customer service. … More
★★★★★ 5/5
GoogleWe dealt with Alex Grace who was excellent. Was very helpful, answered any questions we had and gave us very useful advise all the way through! Can't recommend Alex enough!
Anthony · 15 May 2022
Agent replied · 15 May 2026
Hi Anthony,
Thank you. That's fantastic to read; we're so pleased that Alex provided you with excellent service throughout. We will pass your comments on to him and to our … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
