5/5
View AgentsSmooth and simple
A huge Thank you to Demelza and her team for their excellent communication, efficiency and quality service during an abnormal for letting agents across the country.
Trusted Agent profile · Buckinghamshire, Middlesex and Berkshire
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The Frost Partnership reviews from tenants
★★★★★
16 reviews from tenants across 15 offices
16 reviews of The Frost Partnership come from tenants, rated 4.7 out of 5 on average, across 15 offices in Amersham, Slough, Gerrards Cross and 12 more.
Reviews from tenants
16 reviews from tenants, newest first, with the office each one is about.
View Agents5/5
View AgentsAmy was very helpful and reassuring throughout our move.
All aspects of our move went very smoothly Thanks to The professionalism of Amy and colleagues at Frost Partnership's.
1/5
View AgentsHorrendous Repair service
I currently rent through Frost in Feltham, and have been a tenant for over a year now. The service we have received has been absolutely appauling. A cooker and extractor fan has been broken now for over 2 months with no repair. I have had numerous leaks over the past year from the toilet, the bath taps, the kitchen taps, a leak under the kitchen sink and we had a leak from the bathroom that came into the living room. All of these items took months to repair and added £100+ to my water bill with no compensation. I reported one repair to the electric meter cupboard door, last February it blew off in Storm Doris, it took until the December for the repair to be carried out. I have had only 2 repairs done in the 28 day agreement and I am at my wits end. The only way to get any repairs done is to ring daily and badger them. I had an property inspection carried out in January, I let a gentleman in my home for 30 minutes he took photos and noted down a number of issues in the property. Only for this report to vanish and to go down as a no access. If I could give them a 0 star I would, I advise people constantly not to rent through Frost. They make constant promises they will improve, then the next time I log a repair I go through the same horrific process. It was bad enough when I moved into the property, it was full of personal belongings, food in the kitchen cupboards, ornaments, bedding and towels in the airing cupboard, draws full of photos and certificates. I spent the first week clearing and cleaning the property. This is not what I signed up for.
5/5
View AgentsFantastic customer service
Wendy Taylor was simply brilliant during the process of us sorting out our tenancy.
5/5
View AgentsBrilliant
Jo, Karen and the team at Frosts have been great, very personable service. Very much recommended.
5/5
View AgentsThank you Wendy!
Just wanted to say a massive thank you to Wendy who handled my tenancy, nothing was too much trouble and as time was tight for me, she managed to get me into the property in under a week, Thank you Wendy! The Frost partnership use a Vetting agency called Keysafe, as I required a Guarantor, It did make the process a little more difficult. However, it is positive that they try to protect both Tenant and Landlord before the agreement is made. Thanks again Wendy, everything is great!!!!
5/5
View AgentsRenting From the Frost Partnership - Burnham Office
Frosts were the only agents to provide a number of suitable properties. Wendy Taylor deals with everything brilliantly. Many Thanks Neil
5/5
View AgentsService above & beyond
Vanessa went above and beyond to help with not only helping find the right property but also to resolve any other concerns & queries I had along the way. Great communication throughout.
5/5
View AgentsFantastic
I've dealt with a few different estate agents during moves and the Frost partnership based in Amersham has been the best experience by far. Friendly, helpful and professional, with quick responses to queries. I personally dealt with Greg and Charley the majority of the time and highly commend their passion and enthusiasm for the job.
5/5
View AgentsWendy is an excellent agent
Very pleased to have Wendy as our agent, she is extremely helpul and very quick at getting back to us whenever we have any questions. She is very polite and professional and we would recommend her to anyone wishing to buy or rent a property in the area. She has been a star throughout. As it has been our first time renting, we have had lots of queries and questions which Wendy has gone out of her way to find us the answers and information needed. 10/10 Wendy!
4/5
View AgentsWendy Taylor - Frosts
Wendy Taylor delivered what I can only describe a wonderful customer centric experience. - Delivered all her promises on time. - Prompted me when to get money and forms in - in order to avoid delays. - chased all the answers I wanted and responded soon after asking questions. More people like Wendy will make renting more pleasurable.
5/5
View Agents5 star rating for chris cotton Staines lettings
I have given a 5 Star rating for Mr Chris Cotton at the Frost Staines Lettings. Chris was my first point of contact when I was lookingrfor a property to rent last year. Not only was he very professional on the phone he was also a people person..he listened to what I was looking for and why. If it wasn't for Chris I would never had found somewhere to live and because of the down to earth approach to his client's he put my mind at ease and I found myself in a stress free move. I am more than happy to recommend Frost and Chris Cotton himself to anyone and everyone.
5/5
View AgentsGreat customer service.
Great customer service. Wendy went out of her way to get everything completed in the short amount of time I had, as well as working around my schedule.
5/5
View AgentsExcellent service from start to finish!
I was very impressed with the service received from The Frost Partnership Burnham when finding my rental property, Frost were very professional and the whole process of their online tenancy agreement.& vetting process was streamlined, quick & simple to understand and complete. I am especially thankful for the help from Wendy Taylor who from the first conversation was very welcoming and friendly & has guided me through the process of finding me the property that ticks all my boxes and has continued the great service even after I moved in - Thanks very much Wendy! I recommend Frost Burnham to any tenant looking for a dwelling in the Burnham area! - Best agency I have dealt with ever! Scott
5/5
View AgentsExcellent sevice, very helpful.
Nothing was too much trouble.
5/5
View AgentsBrilliant service
Easy to deal with, professional service.
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Questions from tenants about The Frost Partnership
What do tenants say about The Frost Partnership?
16 reviews from tenants across 15 offices, rated 4.7 out of 5 on average. For example, Kris wrote: "Just wanted to say a massive thank you to Wendy who handled my tenancy, nothing was too much trouble and as time was tight for me, she managed to get me into ..."
