The Frost Partnership Langley reviews

★★★★★ 5/5

Google

This is the second time we have used Frosts. Our first, 3 years ago was selling our own property and this time my Mother selling hers. On both occasions everyone at Frosts was so helpful and professional. I think where the team at Langley really excel is during the post offer to completion stage. In both our cases the communication and management were so personal and professional. For this we thank Alison. Not to exclude any of the other team in branch as lead Steve ensured the properties were correctly marketed and was always available for sound advice. Everyone in the Langley office deserves praise, so thank you all for your successful completion on both properties and all the little touches that makes you stand out from the crowd.

Paul · 4 June 2026

★★★★★ 5/5

Google

Many thanks for your help. Your team was very professional and pleasant from the outset. Thanks Victoria for securing the property for us. David and Emily did a fabulous job in showing us the property, and answering all our questions. Most importantly, Alison, I will miss your weekly phone call chasing me to complete tasks. All your efforts were much appreciated. Thanks for the kind hamper too!

Z · 4 July 2026

★★★★★ 5/5

Google

My experience with the Frost team has been nothing short of exceptional. After two years of working with various other agencies in Langley without success, Frost achieved what others could not: a successful sale at a good price with a perfectly matched buyer. Their professionalism was consistent and evident at every stage of the process. The team, particularly Emily, Victoria, and Alison, were fantastic, true superstars in their field. The quality of their service inspired such confidence that I subsequently entrusted them with the purchase of my new property, and they delivered the same high standard. I cannot thank them enough and would recommend them without reservation.

Karan · 4 December 2025

★★★★★ 5/5

Google

We met Victoria during summer of 2023; casual chat about thinkig to sell and move home. Victoria's knowledge and expereince of home sales was second to none. We got caught up with other stuff and put off selling for 1yr and then we decided to move home in Autumn of 2024. Victoria remembered us from '23 and introduced us to buyers that she knew had the "right mind set" and values as us. Our home sold at full asking price, no hassle; all done professionally and swiftly through Victoria and her Forst Partneship team. We highly recommend Victoria; she is an amazing young lady with some much now how, can do and energy to get stuff done! Thanks, Sodi & Jas.

Sodi · 16 September 2025

★★★★★ 5/5

Facebook

This is the second time we have used Frosts. Our first, 3 years ago was selling our own property and this time my Mother selling hers. On both occasions everyone at Frosts was so helpful and professional. I think where the team at Langley really excel is during the post offer to completion stage. In both our cases the communication and management were so personal and professional. For this we thank Alison. Not to exclude any of the other team in branch as lead Steve ensured the properties were correctly marketed and was always available for sound advice. Everyone in the Langley office deserves praise, so thank you all for your successful completion on both properties and all the little touches that makes you stand out from the crowd.

Paul · 24 May 2026

★★★★★ 5/5

Google

Excellent service throughout the Sale of our house, albeit a little blip in the middle. Steve was brilliant, always at the end of the phone, professionalism throughout the whole process. Alison kept us updated throughout the whole process, she kept us updated with every step of our sale, the rest of the team all got involved in one way or another. Thank you for a smooth and happy result.

Ange · 16 September 2025

★★★★★ 5/5

Google

Brilliant service from start to finish. Steve was upfront and honest about what price to set the property at and Emily was unbelievable with the amount of viewings she setup. Alison was the star that helped immensley through a very difficult process. Would highly recommend these guys. Thank you again !

Manju · 4 November 2025

★★★★★ 5/5

Google

I recently purchased a new house with the assistance of Frost Partnership, Langley, and I am absolutely delighted with the outstanding service I received throughout the entire process. From the very beginning, their professionalism, dedication, and attention to detail were evident, making my home-buying experience smooth and stress-free. I would like to extend my heartfelt gratitude to Alison, who was the primary point of contact for my case. Alison's exceptional responsiveness and unwavering commitment to addressing all my queries, no matter how many times I reached out, truly set her apart. She consistently demonstrated her ability to effectively bridge the communication between myself and the builder, ensuring that all my concerns were promptly and thoroughly addressed. Even after the purchase was finalized, Alison continued to provide remarkable support. She played a crucial role in helping me resolve significant issues such as the lack of water connectivity and a water pipe leakage that occurred once the connection was established. Her dedication to ensuring that these problems were resolved quickly and efficiently speaks volumes about her commitment to her clients' satisfaction. Alison's tireless efforts, coupled with the overall excellence of Frost Partnership, Langley, have left me thoroughly impressed. I wholeheartedly recommend their services to anyone looking to buy or sell a property. They go above and beyond to ensure a seamless and positive experience, and I am immensely grateful for their invaluable assistance. Thank you, Frost Partnership, Langley, and a special thank you to Alison for making my home-buying journey a truly enjoyable and successful one.

Sandip · 16 September 2024

★★★★★ 5/5

Google

We would like to thank the entire team at Frosts Langley for their exemplary service in selling our family home in Langley. Victoria, Emily, Alison and Stephen were professional, friendly, efficient and personable. The team were always on hand to answer any questions, and to ensure the process progressed to a smooth and swift completion. We would have no hesitation in recommending their services to anybody who is considering moving. Great job and thank you. Jane & Andrea

Jane · 21 August 2024

★★★★★ 5/5

Google

Excellent support through a difficult time with a great result and customer support - A special mention to Alison who "mothered" the process and kept everyone in line

Chris · 23 December 2025

★★★★★ 5/5

Trustpilot

I couldn’t be happier with the service…

I couldn’t be happier with the service I received from Nabid and his team. They kept me informed every step of the way, and chased the landlord when issues in my property needed to be addressed I would highly recommend them to anyone looking to rent or manage a property.

Annabel · 4 March 2026

★★★★★ 5/5

Google

Five stars for Victoria, Alison, and Emily! They put 110% effort into selling my flat from start to finish. They kept me updated every step of the way and handled everything with absolute professionalism. Thank you all for your hard work and dedicationI couldn’t have asked for a better team!

T · 30 June 2026

★★★★★ 5/5

Google

I recently sold our property with the langley branch, i can not recommend Victoria and Alison enough. Alison kept me up today and helped me so much being a first time seller.

Vicky · 23 October 2025

★★★★★ 5/5

Google

What a wonderful service!!!! . Amazing!!! . Fully satisfied with help and support given to us through out the process of purchase. Very importantly the manager offered me get the job as well when I came to collect the keys. Thanks a million. Hope to do more business in future.. Thank you Alison, Christine and whole Langley Frost Part Ship team.

Yad · 16 September 2024

★★★★★ 5/5

Google

We are extremely happy, seriously impressed and completely satisfied with the level of service provided by Frost Langley. We knew we had picked the right estate agents to sell our property from the first point of contact and meeting with Victoria. We instructed in August and had several viewings scheduled for September, with a sale agreed subject to contract by mid-September. I am pleased to report that we completed our sale with the first buyer who agreed and finalised by the end of November, which was simply incredible! Victoria is the greatest in the business, and we couldn't have asked for a better team to look after us in Victoria's Langley branch. Victoria is a seasoned professional who is always on target and always gets the work done! If you're wanting to sell your home, go no further than Frost and, in particular, Victoria as your sales agent, as she has what it takes to sell your home and, more importantly, optimise your sale to its full potential. Also, kudos to Emily and Alison for doing an outstanding job throughout! We are so glad we chose Victoria and Frost as our agents; we can now move on to our next adventure knowing we have maximised our profits. Thank you very much to Victoria and the entire Frost Langley team for guiding us through the sales process and getting us to the finish line.

Leo · 21 August 2023

★★★★★ 5/5

Google

Many thanks to the staff at Frost Partnership, Langley Particularly Alison and Victoria for their supreme professional and efficient service during the recent purchase of our property. All the way through the process they were proactive in contacting our solicitors and seller and kept us up to date with process. Buying property can be stressful time but we found this to be an enjoyable experience and this is completely due to the brilliant Team at Frost Partnership. We throughly recommend them. Divyesh and Sonal Patel

Divyesh · 21 August 2023

★★★★★ 5/5

Google

Excellent estate agent dealt with my shared housing association sale with professional expertise. With thanks to Steve, Emily and Allison.

P · 23 December 2025

★★★★★ 5/5

Trustpilot

Darrell English at Frost’s was the…

Darrell English at Frost’s was the Estate Agent I needed to deal with in order to buy my apartment; he was outstanding in the whole process! Darrell was extremely responsive to all my concerns and questions and cared a great deal about guiding me through this potentially stressful situation of buying a property- once again! I had not had good experiences with 2 previous attempts at buying apartments - but with Frost’s I felt things were going to work out at last ! The whole team at Frost’s is on board to help you reach your goal- no request is considered too inconsequential! The After Care is also wonderful ! So well done to Darrell English!, the whole team and Chris Frost at its head! You have all made my dream of living in Poole come true - after some very difficult experiences with trying to move! Thank you!

Mrs · 18 January 2025

★★★★★ 5/5

Google

Highly recommended ! amazing team especially Victoria and Alison who both guided us to buy our first property. they understood this especially as whenever i called i would get the names wrong :). we were very stressed and unsure of the process however both had guided us very professionally and reassured us throughout the process. highly recommended !

Aku · 21 August 2024

★★★★★ 2/5

Trustpilot

Moving out is stressful enough....

Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.

Dee · 8 July 2026

★★★★★ 5/5

Google

Bunch of amazing people in the team there. You can expect prompt, professional service from them. I dealt with Steve and Alison, both were amazing there. Used their in house Mortgage advisor which saved me lot of time & hassle and did not cost me extra dime. Post sales process, Alison was in constant touch with all the parties including solicitors to ensure speedy exchange of contract and completion. Grateful to the whole team!

Mandeep · 21 August 2023

★★★★★ 1/5

Trustpilot

The company is a absolute joke

The company is a absolute joke. The staff are rude, talk down to you. I wanted to make a complaint, spoke to the manager who did not want to know, spoke to me like a piece of rubbish. Telling me it's not her staffs job to pass the correct information over to the people who are viewing the property. She even said it's ok for members of the public to stand by other peoples property, lean on their cars and film three house with the estate agent standing there watching them do it. The staff in the staines branch need a training course how to deal with people

Customer · 27 April 2026

★★★★★ 1/5

Trustpilot

Disappointing experience with Frost Partnership

A very disappointing experience during our tenancy period as tenants as the agents were very rude and not cooperative at all. At the end of the tenancy another clerk did the checkout and had no idea about the check in report as was done by a different clerk when we moved in. There were already cracks to the door and when we sent the pictures they refused and did not listen. Therefore, a large amount was deducted from our deposit and did not make any sense as we only were at the property for 1 year. There were a few things but not to this extent. In addition, the door number and the intercom number were different and this made it difficult for deliveries to come to the property due to this misunderstanding. So watch out before renting with Frost Partnership.

Aqeela · 1 December 2024

★★★★★ 5/5

Facebook

I bought my house 16 years ago and sold it this month all through Frost. Matthew Craft and his team have provided very professional service during the whole period. They are knowledgeable， carefull， and very nice. I like everyone of them. Sonia is the person who looks after my house viewing to completion. She is very kind， helpfull， and answers all questions you want to know. I will strongly recommend them to you if you want to buy or sell your house. I will miss them!

Edward · 23 July 2022