Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMiss Laura Woodward - A professional with a genuine human touch, exactly what any guarantor hopes to find.
Last year, my wife and I were searching for student accommodation in Staines for our son as he was about to begin his university journey. Naturally, we were anxious about finding the right place and support system for him. During our search, we were fortunate enough to connect with Laura Woodward at The Frost Partnership.
After viewing a property at Eden Grove, we immediately decided to move forward. A major deciding factor was Laura's exceptional warmth and empathy. She instantly put us at ease by telling us, "I live nearby, and our office is just across the road, we will take care of your son. Feel free to call me anytime."
Throughout the entire tenancy, Laura truly honoured that promise. She promptly answered every single call from my wife, my son, and me, always offering reassuring guidance. She demonstrated the highest level of professionalism, deep empathy, and a remarkably cooperative attitude.
To the management team at The Frost Partnership: Laura Woodward is an extraordinary asset to your firm. I wish her the absolute best in her career, and I cannot thank her enough for the peace of mind she gave our family.
Kalyanmoy · 22 August 2026
Agent replied · 24 August 2026
Wow! What an incredible review! Thank you so much for writing this outstanding 5 star Google review for Laura from our Staines Lettings team. It was great to hear that she demonstrated the highest level of professionalism, deep empathy, and a remarkably cooperative attitude. We will pass your comments on to Laura and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleLaura, the letting manager of the Frost branch in Staines is the kind of person one would like to work with. As a landlord, I have a portfolio of properties I hand over for her to find suitable tenants and manage the whole Lettings contract process. She is professional, pro active and find solutions to the unique challenges we face for each tenant. Highly responsive, Laura takes her role the extra mile ensuring we have a great partnership. I highly recommend anyone who wants to rent their property to reach out to her.
Andrew · 16 December 2025
Agent replied · 24 March 2026
Hi Andrew - Thank you so much for taking the time to write this outstanding 5* Google review for Laura from our Staines Lettings team. We are delighted to hear that Laura takes her role the extra mile and that you highly recommend her to anyone who wants to rent their property. We will pass your comments on to Laura and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe had a wonderful experience with Frost Partnership Agency. They did their very best to make the process of finding a home smooth, easy, and stress-free for us. A special thank you to Melfin Pereira and Laura Woodward for their continuous support, guidance, and help throughout the entire process. They were professional, friendly, and always there when we needed them.
We truly appreciate all their hard work and would highly recommend Frost Partnership Agency to anyone looking for a home. Thank you for making our experience such a positive one! 🏡❤️
Simran · 19 August 2026
★★★★★ 5/5
GoogleThe team at Frosts Staines were fantastic in supporting me sell my house. We faced a few unusual and time precious challenges but they actively found ways to overcome them. I had 20 viewings and an accepted offer within the first week of them listing my property and their communication with me was excellent. I have a mental health condition and the treated me brilliantly throughout the whole process to accommodate my additional needs. Can't recommend them highly enough
NotCounter · 16 December 2025
Agent replied · 24 March 2026
Thank you so much for this 5 star Google review for our Staines Sales team. We are delighted to hear that they treated you brilliantly throughout the whole and that you can't recommend them highly enough. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleThis is an anonymous review - upon viewing I was assured that I will be taken care of and amenities provided will be received in the Berkeley development. Everything seemed to be fine up until one week after move-in, where the behaviour of the estate agents changed dramatically - particularly Laura. At the beginning, she behaved with the utmost respect, one of the main reasons for us going with her and the property she showed. But as soon as the first 2 weeks past, she’s ignoring messages and phone calls - often declining them instantly during office hours and NOT calling back.
Upon discussion with the development management in the first few weeks, it seems as though The Frost Partnership did not follow the correct procedures to grant the tenancy and it was implied by management that many loopholes were used. After a few weeks have passed, she is speaking with the guarantor on the phone extremely rudely - even when it is an important matter.
It is a dramatic change in behaviour from what we first witnessed. From all of this, I am able to come to a conclusion that this specific estate agent lures customers in and then stops communications with them when they feel like it. It is the most utterly fake and disgusting thing that I have witnessed, especially when we had so much trust and respect for her. It is very disappointing, but more often the true colours of estate agents are released after initial payments have been made. There are other reviews mentioned on the site about the loopholes this partnership likes to use.
Quite frankly, the point of this ANONYMOUS review is that I’d just like to warn all users to be careful, know what you’re signing up for and make sure to keep no expectation for any assistance afterwards, because that is the reality I have faced. I’ve used a different email to one that’s registered to maintain anonymity, however I can safely say that The Frost Partnership has done me wrong, have very unethical practices and I hope that upper management views this so this can be corrected. Although this may not make much difference, before considering going with this estate agent I hope you read this review - so you aren’t lured with fake respect like I was.
Jenn · 16 November 2025
Agent replied · 24 March 2026
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel disappointed, and we take all reviews seriously, including anonymous ones. However, in order to provide an accurate picture for readers, we feel it is important to clarify several points.
Since the start of your tenancy, our team, and Laura in particular, has been consistently supportive, responsive, and committed to assisting you. We have made numerous attempts to contact you over several weeks regarding matters that required your attention. Although we did receive a few brief replies with promises to call back, no follow-up communication was made, and we have been unable to reach you despite multiple messages and calls. This continued lack of response has unfortunately limited our ability to assist you.
We also want to address the reference to “loopholes.” This is not an accurate reflection of our processes or ethics. All tenancy applications are completed in full accordance with required regulations and industry standards. The issue referred to appears to relate to an internal policy change made by the block management company, something we were not made aware of at the time and which sits entirely outside of our control.
We remain committed to providing transparent, professional and supportive service to all clients, and we take great pride in the conduct of our staff.
We would genuinely welcome the opportunity to discuss any concerns in more detail and to offer any assistance still needed. Please feel free to contact our senior management team at Jeremy.fisher@frostlettings.co.uk so that we can work toward a resolution. Thank you again for sharing your thoughts.
★★★★★ 5/5
GoogleHarry was extremely very Patient and helped us get into our new Home as soon as possible with ease. Megan was very calm too she helped us & updated us time to time on everything. No matter how frustrated and angry I was but they have been very politely patient and calm. The process did take time but at the end everything was done smoothly. Thank you Megan & Harry for everything you did for us.
Safira · 9 October 2025
Agent replied · 27 December 2024
WOW! Thank you so much for taking the time to write this 5* Google review for Harry and Megan from our Staines Sales team. We are so pleased to hear that they were patient and calm and that everything was done smoothly. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleMy husband and I recently worked with The Frost Partnership to secure accommodation in London, and we are pleased with the experience. As we were relocating from a distance, we weren’t able to view the property in person. The team, however, accommodated us with a detailed and professional online viewing.
Special thanks to Laura, the manager, who was incredibly kind and understanding. She made what could have been a stressful process feel smooth and manageable.
We recommend The Frost Partnership to anyone looking for a responsive, thoughtful, and efficient housing agency.
UGONNA · 9 August 2025
Agent replied · 2 September 2025
Many many thanks for taking the time to post this superb 5 star Google review for Laura and our Staines Lettings team. We are delighted to hear that Laura was incredibly kind and understanding, made the process feel smooth and manageable and that you recommend The Frost Partnership. We will pass your comments on to Laura and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI want to say a big thanks to the team at frost partnership especially Celine for helping with the whole process of renting a property and making the process so seamless for us. She was there to help us with anything we needed every step of the way and was very responsive with all the queries we had. She went above and beyond to have everything we needed in order for us to move in. We’re extremely happy to of chosen to rent a property with frost partnership at staines
Alz · 9 August 2025
Agent replied · 24 March 2026
Thank you very much for posting this 5 star Google review for our Staines Lettings team and especially Celine who went above and beyond to have everything you needed to move in. We are so pleased to hear that you were happy to have chosen to rent a property with our Staines office and will pass your comments on to Celine and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleGreat experience overall, I would strongly recommend using Normie to sell your property. Joe marketed our property well, creating lots of interest and multiple offers, selling in less than 2 weeks for over asking. Nicole was very helpful …
Reece · 24 June 2026
Agent replied · 24 July 2026
Thanks Reece - selling above asking in under two weeks is a brilliant result and we're really chuffed it all came together so well. Joe will be pleased to hear the marketing hit the mark. Enjoy the new home!
★★★★★ 5/5
GoogleThe team at The Frost Partnership are highly welcoming each time i went there they are always ready to help. We were well informed and our questions were answered very well. A special thanks to Laura and Celine who supported us from the viewings until we move in to the apartment. I highly recommend THE FROST PARTNERSHIP to anyone who is looking to buy or rent a property.
Abdulhakeem · 9 October 2025
Agent replied · 24 March 2026
Thank you so much for taking the time to post this fantastic 5 star Google review for Laura and Celine from our Staines Lettings team team. We are delighted to hear that they were highly welcoming and that you would highly recommend the Frost Partnership to anyone who is looking to buy or rent a property. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleGreat Experience with Normie’s - Nigel signed us up (sooo knowledgeable about the area and we appreciated his advice regarding pricing etc). Nicole was amazing (she dealt with our sale and recommended an excellent solicitor ‘Amit Shalom …
Kim · 24 April 2026
Agent replied · 24 July 2026
Thank you, we really appreciate you taking the time to share this.
Great to hear Nigel’s advice was helpful and that Nicole supported you so well … More
★★★★★ 5/5
GoogleOur experience of selling our home with Normie was faultless from start to finish. From Nigel visiting us to explain the process and value our property to our case handler Nicole handing our keys to our Buyers we felt supported. …
Mark · 24 January 2026
Agent replied · 24 July 2026
Thank you for such thoughtful feedback, we really appreciate you sharing your experience. … More
★★★★★ 5/5
GoogleWe greatly commend Harry and his team for their outstanding and efficient service in helping us sell our house during these challenging times. Most importantly, as sellers with many questions, Harry was always patient and provided thorough answers.
Highly recommend Harry and his team,Frost is a batter Estate Agents
Vicky · 9 October 2025
Agent replied · 9 December 2024
HI Vicky - Thank you so much for taking the time to write this outstanding 5* Google review for Harry from our Staines Sales team. We are so pleased to hear that he was always patient and provided thorough answers and that you would highly recommend Harry and his team. We will pass your comments on to him and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe had an excellent experience with Frost Partnership Staines. Celine was professional, responsive, and very knowledgeable about the market. Communication was clear and timely, and they went above and beyond to ensure everything went smoothly. they made the entire process stress-free. I would highly recommend Frost-Staines anyone looking to rent a property.
Channel · 3 August 2025
Agent replied · 2 September 2025
What a fantastic review! Thank you so much for writing this 5 star Google review for Celine and our Staines Lettings team. It was great to hear that they went above and beyond to ensure everything went smoothly, made the entire process stress-free and that you would highly recommend Frost-Staines to anyone looking to rent a property. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleBillie and Megan made our experience after 30 of being in the same property a relatively hassle stress free experience.
Diane · 9 May 2026
Agent replied · 11 May 2026
Hi Diane - Thank you so much for taking the time to write this 5 star Google review for Billy and Megan from our Staines sales team. We are delighted to hear that they made your move a relatively hassle stress free experience. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 4/5
GoogleWe recently rented our new home through this agency, and we are very happy with their service. The whole process was handled quickly and professionally. The team was very supportive, responsive, and helpful with all our questions.
They made everything smooth and stress-free for us, and we truly appreciate their efficiency and kindness. I would highly recommend this agency to anyone looking for a reliable and supportive letting service.
Thank you again for your excellent support..,
Thanuja · 22 February 2026
Agent replied · 24 March 2026
Thank you so much for your 4 star review for our Staines Lettings team. We're so pleased to hear that you would highly recommend them to anyone looking for a reliable and supportive letting service. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleHappy new home owner here!
Normie offer a great service with designated worker allocated once sale accepted who supported me right until the day I got the keys (thanks Nicole 😊) and a …
Anoushka · 24 December 2025
Agent replied · 24 July 2026
Thank you so much for the lovely review and congratulations on your new home. We’re really pleased to hear you felt well supported throughout the process. Nicole will be delighted to see the shout out. Wishing you many happy years in your new home, and if you ever do decide to sell in the future, we’d be delighted to help again.
★★★★★ 5/5
GoogleGreat experience with frost partnership and Megan made it all run smooth for us
Marie · 13 May 2026
Agent replied · 14 May 2026
Thank you so much for your 5 star Google review for Megan from our Staines office. We are delighted to hear that Megan’s input made everything run smoothly for you. We will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThe team at Frost was extremely supportive in our home buying process. We were well informed and our questions were answered thoroughly and swiftly. A special thanks to Megan and Celine who supported us from the viewings until the purchase. I'd highly recommend Frost to anyone who is looking to buy a property.
Piyumi · 4 May 2025
Agent replied · 30 May 2025
What a great review! Many thanks for writing this fantastic 5 star Google review for Megan and Celine and our Staines Sales team. It was great to hear that they were extremely supportive in your home buying process and you would highly recommend Frost to anyone who is looking to buy a property. We will pass your comments on to the team and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotI couldn’t be happier with the service…
I couldn’t be happier with the service I received from Nabid and his team.
They kept me informed every step of the way, and chased the landlord when issues in my property needed to be addressed
I would highly recommend them to anyone looking to rent or manage a property.
Annabel · 4 March 2026
★★★★★ 5/5
GoogleThank you so much to Laura and Melfin for facilitating our rental journey. You have been nothing short of the best. #Frost
HAWA · 24 January 2026
Agent replied · 24 March 2026
Thank you so much for this fantastic 5 star Google review for Laura and Melfin from our Staines Lettings team. We are so pleased to hear that they were “nothing short of the best”. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleBe warned.
Under handed dealings.
Property advertised online, enquiry made over phone and told unable to conduct viewings as no key has yet been received, 3 calls made by 3 individuals all with same response.
Enquiry by email, response a few days later to say no longer available as block viewing conducted and offer accepted.
I wouldn’t use this agent in the future with any of my rental properties or purchases.
Interesting response from Frost….. picture attached shows an incoming call from their offices to my phone 🧐
Rajeev · 9 October 2025
Agent replied · 17 April 2025
Dear Rajeev. We take all feedback seriously and would very much like to help you in your property search. However, we have no record of any contact with our Staines office and have no contact details for you.
We would be grateful if you could email your contact information to marketing@frostweb.co.uk and a manager will contact you.
If, however, you have submitted this review in error, please remove it as this negatively affects our business.
Kind regards
The Frost Partnership
★★★★★ 5/5
GoogleIt's rare you get to say "My Estate Agent was amazing", but I'm saying it. Megan, our point of contact, has been well informed, helpful, quick and excellent about communicating with us. She gave us good advice on negotiating and always responds to questions the same day. The rest of the team we worked with, Harry, Jade and Laura have been equally on it, dealing with things as they came up. They checked on our property regularly because it was vacant and we aren't nearby. They have gone above and beyond our expectations - wonderfully professional service.
Kathy · 9 October 2023
Agent replied · 27 August 2023
Thank you so much for leaving this fantastic 5* review for our Staines team and especially for Megan. We are delighted to read that they have gone above and beyond your expectations and given wonderfully professional service. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleMegan and her team were excellent, making purchasing easy, calm, and sweet transactions. If I can give this team more stars, I would love to. We recommend this team over other agents.
Manik · 24 September 2025
Agent replied · 24 March 2026
An excellent review! Thank you so much for taking the time and trouble to write this 5* Google review for Megan and our Staines team. We are delighted to hear that they made purchasing easy and calm and that you would recommend this team over other agents. We will pass your comments on to Megan and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
