The Frost Partnership Staines reviews in Staines upon Thames

★★★★★ 5/5

Google

It's been a great work with the Frost team. We were well informed and our questions were answered very well. A special thanks to Laura and Celine who supported us from the viewings until we move in to the apartment.

Devisri · 24 June 2025

★★★★★ 5/5

Google

I had a great experience with Frost during my rental process. I’d especially like to thank Celine for her sincere support and helpful attitude throughout. She made everything much easier and more pleasant. Highly recommended!

Tutku · 12 August 2025

★★★★★ 5/5

Google

We had an excellent experience with Frost Partnership Staines. Celine was professional, responsive, and very knowledgeable about the market. Communication was clear and timely, and they went above and beyond to ensure everything went …

Ravin · 22 July 2025

★★★★★ 5/5

Google

I have just changed the letting and managing agent to The Frost Partnership. This is my first time changing agents. As an overseas landlord, I was very concerned about each step of the process. Thank you very much to Laura and Celine for the smooth handover, as well as their patience, clear explanations, and regular updates. I am also grateful for their efforts in securing a new tenancy and ensuring a smooth move-in for the tenant. They are extremely professional and always responsive and helpful throughout the entire process. I wouldn't hesitate to recommend The Frost Partnership.

Anderson · 9 August 2025

★★★★★ 5/5

Google

I have used Frosts sales and letting departments for a number of years since purchasing two properties in Staines through them. Being relatively new to letting, only one property beforehand let through another agent, I was grateful for their guidance and personal practical involvement. Over that time one constant has been Laura Woodward who proved that she could resolve or provide professional guidance for any problem, no matter how large or small. She left the Staines office to work in another Frost centre for a short period leaving an alternative but well trained contactfor me. However I was delighted when she returned to the Staines office and I believe it is under her supervision that the letting process works so well at the "front end"

John · 9 August 2025

★★★★★ 5/5

Trustpilot

Darrell English at Frost’s was the…

Darrell English at Frost’s was the Estate Agent I needed to deal with in order to buy my apartment; he was outstanding in the whole process! Darrell was extremely responsive to all my concerns and questions and cared a great deal about guiding me through this potentially stressful situation of buying a property- once again! I had not had good experiences with 2 previous attempts at buying apartments - but with Frost’s I felt things were going to work out at last ! The whole team at Frost’s is on board to help you reach your goal- no request is considered too inconsequential! The After Care is also wonderful ! So well done to Darrell English!, the whole team and Chris Frost at its head! You have all made my dream of living in Poole come true - after some very difficult experiences with trying to move! Thank you!

Mrs · 18 January 2025

★★★★★ 2/5

Trustpilot

Moving out is stressful enough....

Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.

Dee · 8 July 2026

★★★★★ 5/5

Google

Excellent experience as a tenant with Frost Partnership. Huge shoutout to Celine and Laura for making everything so easy and straightforward, couldn’t have asked for better service!

Lubna · 29 August 2025

★★★★★ 5/5

Google

Brilliant estate agents absolutely love Melfin and Laura what lovely people thank you both so very much, my daughter and myself are so happy and excited to be in our new rental property we love it! The process was straightforward and you made me feel at ease very well deserved five stars 🌟🌟🌟🌟🌟 …

Sam · 17 March 2026

★★★★★ 1/5

Trustpilot

The company is a absolute joke

The company is a absolute joke. The staff are rude, talk down to you. I wanted to make a complaint, spoke to the manager who did not want to know, spoke to me like a piece of rubbish. Telling me it's not her staffs job to pass the correct information over to the people who are viewing the property. She even said it's ok for members of the public to stand by other peoples property, lean on their cars and film three house with the estate agent standing there watching them do it. The staff in the staines branch need a training course how to deal with people

Customer · 27 April 2026

★★★★★ 1/5

Google

There should be an option of Zero Star rating. Extremely disappointed with the end-of-tenancy process. As many others have experienced, it felt like every effort was made to hold onto the full deposit rather than treating tenants fairly. Communication became difficult when asking for a transparent breakdown of charges. Future tenants, make sure you choose the right lettings team.

Muhammad · 19 September 2026

★★★★★ 1/5

Trustpilot

Disappointing experience with Frost Partnership

A very disappointing experience during our tenancy period as tenants as the agents were very rude and not cooperative at all. At the end of the tenancy another clerk did the checkout and had no idea about the check in report as was done by a different clerk when we moved in. There were already cracks to the door and when we sent the pictures they refused and did not listen. Therefore, a large amount was deducted from our deposit and did not make any sense as we only were at the property for 1 year. There were a few things but not to this extent. In addition, the door number and the intercom number were different and this made it difficult for deliveries to come to the property due to this misunderstanding. So watch out before renting with Frost Partnership.

Aqeela · 1 December 2024

★★★★★ 5/5

Google

Both Megan and Harry at the Staines branch were outstanding. Completed on our property today and they always kept me well informed with regular update's throughout the whole process. Thank you so much Megan and Harry.

Debbie · 24 March 2025

★★★★★ 5/5

Google

After switching agents to Frost, Megan and Harry at Staines sold my house very quickly and their communication was excellent from the start, right through to completion. Thank you Megan and Harry for your dedication and professionalism. Highly recommend Megan and Harry at Frost, Staines.

Lynn · 18 November 2024

★★★★★ 5/5

Google

Great work from Harry and the team at Frost who helped us buy our first home and completed within 7 weeks! Would highly recommend

Daniel · 7 August 2025

★★★★★ 5/5

Facebook

I bought my house 16 years ago and sold it this month all through Frost. Matthew Craft and his team have provided very professional service during the whole period. They are knowledgeable， carefull， and very nice. I like everyone of them. Sonia is the person who looks after my house viewing to completion. She is very kind， helpfull， and answers all questions you want to know. I will strongly recommend them to you if you want to buy or sell your house. I will miss them!

Edward · 23 July 2022

★★★★★ 5/5

Google

My Husband and Myself had a great experience with Frost especially with Melfin & Laura during my rental process and for they support throughout. The place which they have shown us is beautiful and very very comfortable for us. We are really really very happy for their service. We Highly recommended Frost partnership!

Nicola · 24 January 2026

★★★★★ 5/5

Google

Excellent to do business with. Would highly recommend, their knowledge of the property market and customer service is exceptional.

Itodtsuj · 28 September 2026

★★★★★ 5/5

Facebook

We recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.

Lucy · 8 April 2022

★★★★★ 5/5

Facebook

We recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.

Lucy · 8 April 2022

★★★★★ 5/5

Facebook

I purchased my home through Frost GX. Matthew Craft is simply the best estate agent I have ever dealt with. He saved the sale of my property which was being sold via another Local estate agent by taking over discussions with a very awkward and difficult buyer. My own estate agent was not able to do this and my buyer walked away but Matthew managed to get him back to purchase my property. Matthew worked until late into the evenings and kept all parties informed at all times. I have never dealt with such a difficult sale and purchase and would like to thank Matthew for keeping me at the table as there were times when I just had enough and wanted to throw in the towel. I realised that when deciding on an estate agent to sell your property you need someone that will do their utmost for your best interests and Matthew certainly does this at all times for his client and even for others in the chain. I will never use another estate agent and regret that I did not use Frost in the first place.

Zareena · 29 October 2021

★★★★★ 5/5

Google

Thank you 🙏 so much for everything you guys have done for us. Extremely thankful 🥹

Anushree · 10 September 2026

★★★★★ 5/5

Facebook

The Frost Partnership have been our Management agents for over 10 years. Their team of Letting agents in particular Caroline have been outstanding in getting our property rented quickly and smoothly. On the Property Mangement side I have to call out Ciara Jewsbury. Her customer service and attention to detail has been outstanding. She has worked diligently on getting issues resolved quickly, has been super responsive and shown great leadership. I am so so impressed with Ciara and know she will be super successful in any projects she takes on within The Frost Partnership.

Emily · 10 May 2021

★★★★★ 1/5

Trustpilot

If I could give them zero stars, I WOULD.

If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.

Nicole · 20 April 2024