Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNegative move out experience
Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous.
They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough.
I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.
Fallx · 23 December 2025
★★★★★ 1/5
TrustpilotLandlords be aware I had never used…
Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.
Tufan · 10 December 2025
★★★★★ 5/5
Facebook'We have had nothing but great service from the Frost Partnership over the last year we have been looking for a property. Anthony Prokopiou has been amazing all the way through, going above and beyond and even though we were not able to finalise a property with Frost, Anthony has continued to follow up with us.
The whole team are great at follow up, making appointments and scheduling on time. They know their properties inside out so are able to answer questions there and then.
We couldn't recommend them highly enough and will definitely use Frost when we come to sell our property and purchase a new one.
Honestly couldn't have asked for a better partnership than Anthony and the team!'
Ramon and Bindi Sharma
Highlands Lane, Chalfont St. Peter
Bindi · 6 March 2020
Agent replied
Hi Bindi,
Many thanks for taking the time to write this fabulous recommendation for Anthony and the Chalfont St Peter team.
We are delighted to read that they have provided you with a professional and proactive property service, and that you will definitely use them again in the future.
We will pass your comments on to all involved and to our senior management team.
Best wishes to you from all at The Frost Partnership
★★★★★ 5/5
GoogleFantastic estate agents! Sold both of my properties with them in only a matter of weeks and from start to finish I felt in safe hands! Excellent communication throughout, wonderful photographs of the properties and great write-ups …
Jackie · 24 February 2026
Agent replied · 24 July 2026
Thank you so much for the kind words. We’re really pleased we could help get both properties sold so quickly. It means a lot to hear that you felt supported throughout the process. I’ll be sure to pass your lovely comments on to Natalie, Nicole and Joe as well. Wishing you all the very best moving forward.
★★★★★ 5/5
FacebookWe sold our house with the GX Frost branch earlier this year and were really happy with our experience throughout. Everything was done with our best interests in mind. The team, lead by Richard, were always available to talk and provide helpful advice. They are such a nice team too and went above and beyond. They completely surpassed our expectations and I would wholeheartedly recommend them.
Debs · 23 August 2022
Agent replied · 30 April 2023
Hi Debs,
Thank you for your super review for our Gerrards Cross team. It is great to read that they provided you with a professional, friendly and helpful property service that exceeded your expectations.
We will pass your comments on to Richard and his team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleJade is an excellent agent and she found a flat for me last 2 years. I highly appreciate her fast response on customers questions and worries. And the staffs of Frost Partnership is so nice. I highly recommend frost partnership on letting or buying property.
Joyce · 24 March 2024
Agent replied · 24 March 2024
Thank you so much for taking the time to leave this amazing 5 star Google review for Jade from our Staines Lettings team. We are so pleased to hear that you highly recommend The Frost Partnership for letting or buying property. We will pass your comments on to Jade and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleMegan was incredible, she went out of her way to see to any issues and made the entire process seamless. Big thank you to Megan, will be using them again in the future.
Simon · 19 October 2024
Agent replied · 25 October 2024
Hi Simon - Many thanks for writing this superb 5 star Google review for Megan and our Staines Sales team. It was great to hear that she made the entire process seamless. We will pass your comments on to her and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleFrosts were just amazing. Ella Loveless listened to what we were looking for, which was a bungalow and as soon as one came on, she rang us straight away to arrange a viewing. Our offer was accepted and we were kept informed all the way through the negotiations, and 4 months later we have moved into our dream home.
Tracey · 24 March 2023
Agent replied
Thank you so much for your 5 star review. That's great to read; we're so pleased the Staines Sales team, especially Ella were just amazing. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookGreg has been very helpful throughout the whole process of looking for a place to rent, within 15 minutes of the first initial phone call he had sent me 6 potential properties and from then we booked viewings soon after he was attentive and made the process very easy for first time rentals like myself! Always keeping in contact and keeping me up to date with any progress.
Would highly recommend Frost as an Estate Agent!
Thanks, Abby
Abby · 13 January 2020
Agent replied
HI Abby,
Many thanks for taking the time to write this recommendation for Greg.
We are delighted to read that he has provided you with a helpful, prompt and professional property service in your search for a home to rent.
We will pass on your comments to Greg and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 1/5
GoogleThere should be an option of Zero Star rating. Extremely disappointed with the end-of-tenancy process. As many others have experienced, it felt like every effort was made to hold onto the full deposit rather than treating tenants fairly. …
Muhammad · 22 September 2026
★★★★★ 5/5
GoogleWe had moved to UK last year and were eagerly looking for accommodation for family with child. Thanks to Jade and team for all the support in finding us the property and continuously helping us with all the issues being reported from us .
Ritesh · 24 March 2024
Agent replied · 28 October 2023
Thank you so much for this fantastic 5 star review for Jade and our Staines Lettings team. We are so pleased to hear that you received plenty of support in finding a property. We will pass your comments on to Jade and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookThe following review is from my father who does not have a Facebook account: Frost Partnership BeaconsfieldHaving chosen the Frost Partnership for the sale of my mothers (81 Yr old) house and purchase of her flat, I would like to say that the team of Franky, John and headed by David Wright were beyond excellent. I had very precise criteria for the arrangement of viewings and communication of decisions which David ensured were kept to.Totally professional does not begin to describe just how impressed I have been. His appreciation of dealing with my mother, his knowledge of the area and process and it’s complications. Above all his constant communication kept me fully in the know at every stage.If your looking for an estate agent and are prepared to be guided by their knowledge, then look no further.Mike Smith
Kathryn · 5 August 2018
Agent replied
Hi Kathryn,
A huge thank you for taking the time to post this on behalf of your father, we really appreciate it.
Please thank Mike for this glowing 5* review of our Beaconsfield team, we're delighted to hear about their professionalism, knowledge and…See more
★★★★★ 5/5
GoogleFrom day one, we got the maximum support needed. Laura and Melfin have been very helpful throughout the process. Frost has been my best rental agency so far. I highly recommend them to anyone looking to rent or buy.
Abdul-Mumin · 24 January 2026
Agent replied · 24 March 2026
Thank you so much for this fabulous 5 star Google review for Laura and Melfin from our Staines Lettings team. We are delighted to hear that Frost has been your best rental agency so far and that you highly recommend them to anyone looking to rent or buy. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleMy experience with Frost has been nothing but positive! I want to give Jade a special shout out and thank you because she is the best estate agent, I have ever worked with. She is an answered prayer for finding the right home for my family. Professional and caring, helping in every way she could and never giving up, finding us a property in this tough market. Working with Frost partnership I realised, how an estate agency should really be. Amazing!
Lisa · 9 October 2024
Agent replied · 30 December 2023
Hi Lisa - Thank you so much for leaving this amazing 5 star Google review for Jade from our Staines Lettings team. We are so pleased to hear that your experience with Frost has been so positive. We will pass your comments on to Jade and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookJust wanted to express my sincere thanks to Naomi Forward in Lettings for her exceptional service throughout the entire process. From the initial property viewing to collecting the keys, Naomi was professional, friendly, and incredibly helpful. She was always prompt, informative, and went above and beyond to answer any questions we had. Naomi made the whole experience stress-free and enjoyable. We wouldn't hesitate to recommend her services to anyone. Thank you. 😀
Doreen · 12 March 2024
★★★★★ 5/5
FacebookI just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot 😂). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend 🏅
Helen · 27 June 2019
Agent replied · 30 April 2023
Hi Helen
Many thanks for taking the time to write this fabulous review for Gemma from our Chesham office. We are delighted to read that she provided you with a professional, personable and efficient property service whilst finding you your dream home. We will pass your comments on to both Gemma and our senior management team.
Wishing you every happiness in your new home from all at The Frost Partnership
★★★★★ 5/5
FacebookI just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot ??). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend ??
Helen · 27 June 2019
Agent replied
Hi Helen
Many thanks for taking the time to write this fabulous review for Gemma from our Chesham office. We are delighted to read that she provided you with a professional, personable and efficient property service whilst finding you your dream home. We will pass your comments on to both Gemma and our senior management team.
Wishing you every happiness in your new home from all at The Frost Partnership
★★★★★ 5/5
GoogleThe Frosts Lettings team have been fantastic - particularly calling out Laura and Celine who fully listened and understood my needs and requests. They got my property re-let in a postcode outside of their territory smoothly and effectively. Supportive guidance, transparent, trustworthy and personable. Great service - highly recommend! Thank you!
ChestPal · 8 August 2025
Agent replied · 8 May 2026
Such an amazing review! Thank you so much for taking the time to write this 5* Google review for Laura and Celine from our Staines Lettings team. We are so pleased to hear that they understood your needs, got your property re-let smoothly and effectively and that you highly recommend the team. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThe lettings team at Frost's Partnership provided outstanding service. Laura and Carla, in particular, were fantastic in managing and finally helping me to resolve a persistent problem I had with my tenancy. Professional, communicative, and a huge relief. Thank you!
Elliot · 24 November 2025
Agent replied · 24 March 2026
Thank you so much for this 5 star Google review for our Staines Lettings team especially Laura and Carla. We are delighted to hear that they provided outstanding service and helped you to resolve a problem you had with your tenancy. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookI purchased a house recently through Frost Partnership and I had a great experience with them. Alex Grace was really helpful all throughout, he was very friendly, highly professional, approachable, very prompt and swift in responding. I felt like he was there to help always when needed. I had few conversations with his other colleagues in his office also sometimes and felt all were very helpful and nice. Purchasing house is a bit of a stressful thing but when you have people to support you though your journey of purchase, It will make your life easy and less stressful. Keep it up guys. A BIG THANK YOU
Deepesh · 2 June 2023
★★★★★ 5/5
FacebookA special shout out for Caroline Scott who has been amazing at helping sort out an alternative rental flat for my 93 year old mother-in-law, who was served notice on her current flat at short notice. The compassion and care that Caroline has shown has been outstanding and we will be forever grateful! Thank you The Frost Partnership and especially thank you to Caroline Scott! :)
Sue · 25 April 2024
★★★★★ 5/5
GoogleElla came to do the valuation. She is very knowledgeable and professional at her job. She listens her client and understands client's needs. She has covered everything I need to know. She is pleasant, enthusiastic and friendly. Thank you Ella, that was a very pleasant meeting with you. Susie
Susie · 24 March 2023
Agent replied
Many thanks for taking the time to write this 5* review for Ella from our Staines Sales team. We are delighted that she has covered everything you need to know. We will pass your comments on to her and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleHighly recommend choosing The Frost Partnership while looking for new properties to rent! Celine and Laura are super helpful, very responsive and nothing is too much trouble for them. Thank you for making this stressful time of looking for new property so much easier for us!
Patrycja · 5 August 2025
Agent replied · 2 September 2025
A great review! Thank you so much for taking the time and trouble to write this 5* Google review for Celine and Laura from our Staines Lettings team. We are really pleased to hear that they are super helpful, very responsive and nothing is too much trouble for them and that you highly recommend choosing The Frost Partnership while looking for new properties to rent! We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleBest estate agents in Prestwich by a country mile. I previously assumed estate agents were always trying to con you somehow, but Normie proved me 100% wrong. Everyone we encountered there was friendly, attentive, and had our best interests …
Lisa · 26 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
