Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you so much for all your hard work and a special thanks to Ella who has been very understanding and helpful and without whom it would have been very difficult for us to complete the entire process swiftly and smoothly. Keep up the good work!
Pragati · 24 March 2023
Agent replied
Thank you so much for your 5* review for our Staines Sales office. We are delighted to read that Ella helped to complete the entire process swiftly and smoothly. We will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookKaren Morris Lettings Manager at Frosts and her team have been brilliant. They are professional, honest and friendly. They recently found suitable new tenants very quickly for a property I rent out when the existing tenant gave notice very suddenly due to redundancy. They offer a personal customer focused service which sadly is often lacking with some other larger agents. I would highly recommend Frosts!
Sue · 7 January 2020
Agent replied
Hi Sue,
Thank you so much for taking the time to write this glowing recommendation for Karen and her team. We're delighted to read that they provided you with a personal and professional property service and that they found suitable tenants for your property very quickly.
We will pass your comments on to all involved.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
FacebookLaura from The Frost Partnership was very professional from the initial meeting through to the conclusion of our property sale delivering exactly what was proposed, timely and efficiently I would thoroughly recommend The Frost Partnership and would have no hesitation in using their services again Thank you Laura for your assistance
Rob · 12 September 2022
Agent replied · 30 April 2023
I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong wi… See more
★★★★★ 5/5
FacebookWe started our moving plans just before Covid so things were very protracted and there were some hold ups buying into a new build property.
Franky Vicars dealt with us throughout starting with viewings and the ensuing difficulties. We found her very competent,reliable,reassuring and understanding when we were stressed.
Franky is a true professional and I can’t imagine anyone doing a better job.
Dorothy · 30 July 2020
Agent replied
Hi Dorothy, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review.
Thank you so much for taking the time to write this super review for Franky. We are delighted that you received a competent, empathetic and professional service during the purchase of your property.
We will pass your comments on to Franky and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleThey always provide facilities to customers. I recommend dealing with them, especially Chanel Williams, to provide the necessary assistance
Huaaain · 19 October 2024
Agent replied · 25 October 2024
Many thanks for writing this fantastic 5 star Google review for Chanel and our Staines lettings office. It was a pleasure to hear that you recommend dealing with them to provide the necessary assistance. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleExcellent service from start to completion. Harry and his team are highly professional, efficient and friendly. Outstanding communication throughout the sale of my property making the whole process stress free. Highly recommend the Frost team for going above & beyond with the whole sale process.
Georgie · 24 March 2023
Agent replied
Hi Georgie
Many thanks for taking the time to write this fantastic 5* review for Harry and our Staines Sales team. We are delighted to read that you received excellent … More
★★★★★ 5/5
GoogleWe would like to thank Ella from The Frost for all her dedication and hard work towards our matter. She has been so helpful from the day of viewing the house till we got the keys. She was always updating us just so we are in ease. She …
Kajal · 8 October 2022
Agent replied
Thank you so much for your 5* review for Ella and our Staines Sales team. We are delighted to hear that Ella was so helpful from the day of viewing the house until you got the keys. We will pass your comments on to her and to our senior … More
★★★★★ 1/5
TrustpilotAVOID WHIST POOJA IS THERE!
Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby.
Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date.
This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak.
Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.
Khan · 7 November 2022
★★★★★ 5/5
GoogleThe Frosts Lettings team have been fantastic - particularly calling out Laura and Celine who fully listened and understood my needs and requests. They got my property re-let in a postcode outside of their territory smoothly and effectively. …
S · 22 August 2025
Agent replied · 2 September 2025
Such an amazing review! Thank you so much for taking the time to write this 5* Google review for Laura and Celine from our Staines Lettings team. We are so pleased to hear that they understood your needs, got your property re-let smoothly … More
★★★★★ 5/5
GoogleAfter switching agents, Harry immediately came off with having tenacity to sell our 2 bed flat in Staines. His energy and eagerness to help us was consistent throughout the entire process alongside Meghan's equally supportive help. They both did a fantastic job in chasing people when needed during exchange times. Their availability in communication was by far the most helpful quality for us. Would recommend!
Andrew · 18 September 2024
Agent replied · 24 August 2024
Hi Andrew - Thank you so much for writing this fantastic 5 star Google review for Harry and Megan from our Staines Sales team. It was a pleasure to read that they both did a fantastic job and that you would recommend them. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI would like to say a huge thank you to Harry, Ella, Megan and Tilly for there assistance in the sale of my dads house in Chertsey. We decided to use a Staines agent after having previous difficulties with other local agents. Harry and the …
Emma · 8 October 2022
Agent replied
Thank you so much for this fantastic 5* review for our Staines Sales office. We are so pleased to hear that their efforts achieved significantly over the asking price for your dad. We will pass your comments on to them and to our senior … More
★★★★★ 1/5
TrustpilotThere is no complaints process
There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership.
The service levels are unsatisfactory and no issues are resolved.
Jaspreet · 3 April 2024
★★★★★ 1/5
TrustpilotLandlords stay away
Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property.
One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it.
Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.
Omega · 4 February 2022
★★★★★ 5/5
FacebookMrs. Brittany Dupree is the best stock trader I have ever seen, I saw a post about her and the testimonies people where saying, I had to give a try……yeah, I can really say she is good. I have made profits from her signals, now trading with €10,000. I highly recommend her……..she is good in her field. Contact her for more inquiries on. Email: brittanydupre85@gmail.com or WhatsApp: +14069705581.
Olivia · 2 April 2023
★★★★★ 5/5
GoogleMegan is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you. She really care about her clients. Highly recommend Frost Partnership to all my friends and family.
Kateryna · 24 March 2023
Agent replied
Hi Kateryna,
Thank you so much for your 5 star review. That's great to read; we're so pleased th at Megan from our Staines Sales team was absolutely wonderful. We will pass … More
★★★★★ 5/5
GoogleFrost Partnership has exceeded my buying experience.
Specially Charlotte has been very helpful throughout the process. I highly recommend her. Frost's team was also equally approachable all the time and updated me on every stage.
Shivanand · 24 March 2023
Agent replied
Thank you so much for taking the time to write this fantastic 5* review for our Staines Sales team. We are delighted to hear that they exceeded your buying experience, especially Charlotte. We will pass your comments on to them and to our … More
★★★★★ 5/5
GoogleI recently rented a property through The Frost Partnership in Staines. They provided excellent service from the moment I viewed the property through to when I left. Amy Meades was always helpful and responsive to my queries with an approachable and friendly manner, it's been a pleasure to rent through The Frost Partnership.
Sarah · 24 March 2020
Agent replied
Hi Sarah
Many thanks for taking the time to write this 5* review for Amy and the Staines team. We're delighted to read that you received an excellent service throughout … More
★★★★★ 5/5
TrustpilotJamie Berryman is a Saint
Jamie Berryman is a Saint!
I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.
Marianne · 10 June 2021
★★★★★ 1/5
TrustpilotAt the end of the rental period high fee 490 GBP
At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office
Ugur · 5 February 2025
★★★★★ 5/5
GoogleI used the Frost Partnership in Staines to sell my house. I have sold a few houses I the past but the experience I had with TFP in Staines was unquestionably many levels above what I had experienced with other estate agents in the past. …
Tim · 8 October 2021
Agent replied
Hi Tim,
Thank you so much for your 5 star review. That's fantastic to read; we're so pleased the Staines team provided you with a great experience, especially Jamie. … More
★★★★★ 5/5
FacebookWe've just purchased our first house through Frost, Staines branch
I totally recommend Jamie King and his team
Always keeping us updated, very professional, and very quick answers to any queries we might had by phone or email
Thank you Jamie for helping us to purchase our first home
Sandor · 19 February 2021
Agent replied
Hi Sandor
Many thanks for recommending Jamie and his team at our Staines office.
We are delighted to read that they provided you with a prompt and professional property service during the purchase of your first home.
We will pass your comments on to all involved.
Wishing you every happiness in your new home from all of us at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookMatthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market.
I would have no hesitation in recommending their services.
Neil · 3 April 2021
Agent replied
Hi Neil,
Many thanks for taking the time to write this glowing recommendation. We are delighted to read you received a prompt and knowledgeable property service during the sale of your parent's house.
We will pass your comments on to all involved.
Best wishes from all of us at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotVery bad experience with the feltham branch staff!!
Very bad experience with the staff!!
Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.
Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.
Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.
Refund has been issued still waiting for it.
I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?
No communication withing the staff. I have to chase all the time
I would say its a waste of time dealing with company like this!!
Amardeep · 24 March 2021
★★★★★ 5/5
TrustpilotCarla has been such great help
Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.
Tracey · 21 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
