Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMegan is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you. She really care about her clients. Highly recommend Frost Partnership to all my friends and family.
Kateryna · 24 March 2023
Agent replied
Hi Kateryna,
Thank you so much for your 5 star review. That's great to read; we're so pleased th at Megan from our Staines Sales team was absolutely wonderful. We will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleFrost Partnership has exceeded my buying experience.
Specially Charlotte has been very helpful throughout the process. I highly recommend her. Frost's team was also equally approachable all the time and updated me on every stage.
Shivanand · 24 March 2023
Agent replied
Thank you so much for taking the time to write this fantastic 5* review for our Staines Sales team. We are delighted to hear that they exceeded your buying experience, especially Charlotte. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI recently rented a property through The Frost Partnership in Staines. They provided excellent service from the moment I viewed the property through to when I left. Amy Meades was always helpful and responsive to my queries with an approachable and friendly manner, it's been a pleasure to rent through The Frost Partnership.
Sarah · 24 March 2020
Agent replied
Hi Sarah
Many thanks for taking the time to write this 5* review for Amy and the Staines team. We're delighted to read that you received an excellent service throughout your rental property journey.
We will pass your comments on to both Amy and our senior management team.
Best wishes to you from all at The Frost Partnership
★★★★★ 5/5
TrustpilotJamie Berryman is a Saint
Jamie Berryman is a Saint!
I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.
Marianne · 10 June 2021
★★★★★ 5/5
FacebookWe've just purchased our first house through Frost, Staines branch
I totally recommend Jamie King and his team
Always keeping us updated, very professional, and very quick answers to any queries we might had by phone or email
Thank you Jamie for helping us to purchase our first home
Sandor · 19 February 2021
Agent replied
Hi Sandor
Many thanks for recommending Jamie and his team at our Staines office.
We are delighted to read that they provided you with a prompt and professional property service during the purchase of your first home.
We will pass your comments on to all involved.
Wishing you every happiness in your new home from all of us at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotAt the end of the rental period high fee 490 GBP
At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office
Ugur · 5 February 2025
★★★★★ 5/5
FacebookMatthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market.
I would have no hesitation in recommending their services.
Neil · 3 April 2021
Agent replied
Hi Neil,
Many thanks for taking the time to write this glowing recommendation. We are delighted to read you received a prompt and knowledgeable property service during the sale of your parent's house.
We will pass your comments on to all involved.
Best wishes from all of us at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotVery bad experience with the feltham branch staff!!
Very bad experience with the staff!!
Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.
Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.
Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.
Refund has been issued still waiting for it.
I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?
No communication withing the staff. I have to chase all the time
I would say its a waste of time dealing with company like this!!
Amardeep · 24 March 2021
★★★★★ 5/5
TrustpilotCarla has been such great help
Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.
Tracey · 21 December 2024
★★★★★ 1/5
TrustpilotLetter beware!
We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20!
Beware! Take photos of everything and send email confirmations to protect yourselves.
Richard · 22 October 2020
★★★★★ 5/5
GoogleA HUGE thank you, to Harry, Charlotte, Tilly & everyone involved with the sale of our late mothers property. You made a potentially emotional process stress free, which is greatly appreciated.
Robert · 24 March 2023
Agent replied
Thank you so much for this fabulous 5* review for our Staines Sales team. We are pleased to hear that the team made the process stress free for you. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotHad EE call asking to switch said easy…
Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless
Adam73 · 18 December 2024
★★★★★ 5/5
GoogleA huge thank you to Laura and Jade at Staines rentals department. Their professionalism and friendly attitude throughout the process of securing our new flat was the best experience ever!
Katerina · 24 March 2023
Agent replied
Hi Katerina - Many thanks for this fantastic 5* review for Laura and Jade from our Staines Lettings team. We are delighted to hear that they displayed professionalism and a friendly attitude throughout. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookFrosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.
Joe · 20 May 2021
Agent replied
Hi Joe,
Many thanks for taking the time to write this recommendation for Gemma from our Chesham office.
We are delighted to read that she provided you with a proactive and responsive property service throughout the sale of your property.…See More
★★★★★ 5/5
FacebookExcellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!
Jack · 25 May 2022
Agent replied · 30 April 2023
Hi Jack, Many thanks for taking the time to write this glowing recommendation for Naomi and the team.
We are delighted to read that they provided you with an efficient, proactive and professional property service throughout the purchase of your first home.
We will pass your comments on to all involved and to our senior management team.
Wishing you every happiness in your new home from all The Frost Partnership Estate Agents
★★★★★ 5/5
The Trusted AgentFantastic Agency!
From the get go, The Frost Partnership in Staines was extremely efficient, organised, friendly and communicated well.
I had the pleasure of having Victoria Binstead as my main contact from Frost and she was fantastic. She listened to what I was looking for, provided spot on possible options and took me to see the property that I have ended up purchasing on my second day of viewings!
Every person from Frost that I spoke to was friendly, helpful and organised.
I absolutely recommend using The Frost Partnership.
Alison · 21 May 2019
★★★★★ 5/5
The Trusted AgentSuper helpful and lovely
I was recently dealing with Amy Meades at the agency. She was very quick to organise my viewing, and after a flat I wanted was already taken, she managed to straight away offer me alternative option, which even worked out to be better. Moreover, she managed to negotiate a rent price that I wanted, which I am very grateful for. Altogether I managed to find a flat in just 1 day! The process was very smooth and efficient and Amy was being so lovely and kind throughout it... definitely a great asset to the Frost Partnership team. I am very grateful!
Iveta · 21 November 2018
★★★★★ 5/5
GoogleAndy Thomson provided best possible help for buying property. He always kept me informed about progress and provided helping hand whenever I required. He also helped even though it was out of his job specs.
It was impressive start when he offered to pick me up from another location and also dropped to station where I can get easy public transport as I was not having my own vehicle. This helping hand continued until buying process was complete.
I would like to really thank Andy for his help.
Vaibhav · 17 October 2018
★★★★★ 5/5
GoogleI couldn't be more thankful and grateful to Megan and Harry with our house purchase. They were helpful throughout and helped us complete within 2 months. Communication was great and consistent throughout. I've heard so many horror stories of estate agents generally but so glad i'm able to share a positive review. The Frost partnership remained professional and organised throughout. They have been amazing i wouldn't hesitate to buy or sell through them again - thank you very much!
Humzah · 17 October 2022
Agent replied
Many thanks for taking the time to write this 5* review for our Staines team and especially Harry and Megan. We are delighted to hear that they helped you to complete within 2 months. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
The Trusted AgentGreat Branch and Amazing Team
Having recently moved into our new house, I can’t help but be thankful for all the work the team and Frost Staines have done in both selling our Flat but also in making sure everything went as smoothly as possible.
I especially want to thank Jamie, the Branch Manager who has been with us every step of the way. He has gone above and beyond to make sure every question was answered, even when the branch was closed, showing how much he values client care and satisfaction.
I would happily recommend Frost to friends and family and will be in the future whenever people in the Staines and local area are looking to sell or buy.
Mr & Mrs Armstrong
Jason · 28 June 2018
★★★★★ 4/5
The Trusted AgentProfessional, responsive and Informative. Very easy to work with.
I had been a landlord of a property in The Oaks, Staines for 10 years. When it came time to sell I engaged the Agent who was managing the letting process for me.. Their service was unfortunately appalling and grossly unprofessional so I transferred the sale to Frosts. The difference in the Agents was amazing. Frosts were professional, kept me fully informed of the interest in the property, gave me feedback on each viewing and kept the sale moving along at a great pace. They made it all seem so easy; even helping me clear out the flat when the sale closed. I only wish I had engaged Frosts sooner.
Pauline · 13 April 2018
★★★★★ 5/5
The Trusted AgentExcellent, professional service - highly recommended
As a buyer, I was extremely impressed with the level of service provided by Frost Partnership in Staines. I was in communication with Jamie, Andy and the team during the house buying process, which was not the most straight forward - lasting nearly a year and encompassing offers on two properties! There were many complexities including a breakdown in the chain but these were handled very well by Frost. I was kept up to date with developments over phone, email and text. Frost were professional at all times and did a good job managing all the moving parts of the purchase. There are an increasing number of online estate agencies but having an ongoing point of contact you can meet and build trust with made such a big difference. I would highly recommend Jamie and his team at Frost Staines.
Arran · 10 April 2018
★★★★★ 1/5
TrustpilotNo response to emails - out of business?
I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.
DL · 8 October 2024
★★★★★ 5/5
The Trusted AgentFantastic agent - Andy Thomson
The agent I dealt with is Andy Thomson in Staines branch. I was buying and Andy was just amazing. I appreciate ultimately his interest was completing the sale for the vendors but Andy did everything he could to help me with all the issues I experienced with the sale of my own property. He chased my rubbish conveyancer when I was on nightshifts and advised me on so many things. He is down to earth and I felt he was very honest about everything. I can’t thank him enough for his support throughout the whole process. I really felt like he had not only the vendors but my own interest in mind which is unusual and refreshing as I met a lot of estate agents in my search to find a property and Andy is by far the best I have had the pleasure of dealing with.
Lisa · 9 December 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
