Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service from and Mitchell and Laylla from The Frost Partnership. Mitchell and Laylla has been extremely helpful, professional and supportive throughout the whole process. My family and I have been dealing with The Frost Partnership for around 6 years, and we have always had a very positive experience. Mitchell in particular has always been approachable, responsive and willing to help whenever needed. I really appreciate everything he has done for me and my family over the years. Highly recommended!
Daniel · 26 August 2026
Agent replied · 11 August 2026
Hi Daniel - Thank you so much for taking the time to write this 5* Google review for our Ashford Lettings team. We are delighted to hear that they were extremely helpful, professional and supportive, that you have had a very positive experience over the last 6 years and that you highly recommend them! We will pass your comments on to the team and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe use the The Frost Partnership Lettings team in Ashford for all our properties and recently needed another refurb on a one bedroom flat. Mitchell Russell the Lettings Manager as always was exceptional throughout the entire process. Contractors were hired to complete necessary building and decorating work to an exceptional standard.
Of course, as usual tenants were found extremely quickly.
Thank you Mitchell for your continued help and support!!
Lynne and Adrian
Lynne · 24 September 2026
Agent replied · 14 May 2026
Hi Lynne - Many thanks for taking the trouble to post this fantastic 5 star Google review for our Ashford Lettings office. We are delighted to hear that Mitchell was exceptional throughout the entire process from hiring contracters through to listing your flat and finding tenants in super quick time! We will pass your comments on to him and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleIf you ever need to buy your first home or even move home then Frost are the perfect people. Skye was Absolutely Fabulous from the first moment we met. She was professional, friendly and always answered our questions, no matter how complicated they were. Skye was a constant support, always there for us. Skye took ownership of our house deal with full dedication and believe me, she made us feel we were more than just clients. Thanks to Skye, for making our dream come true!
It wouldn’t have happened without her and believe me Skye is a real ASSET for the company..x
Overall FROST is the number one estate agent because they have Skye!
Kiran · 24 March 2026
Agent replied · 24 March 2026
Wow Kiran - What an outstanding review! Thank you so much for writing this 5 star Google review for Skye and our Ashford Sales team. It was great to hear that she was professional, friendly, a constant support and made your dreams come true! We will pass your comments on to her and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThe Frost Partnership Lettings team were exceptional throughout the entire process. They were transparent, professional and efficient.
We were very impressed with the quality of photos and the feedback received on each applicant.
The lettings team understood our requirements and delivered these in practice.
We were particularly satisfied with their filtering of applicants, mannerism and how professionally the viewings were organised and conducted.
In the end we had multiple offers and they guided us toward the most suitable choice, based on our requirements and best fit for the property.
We would certainly consider using Frost again in the future.
A special thanks to Mitchell and Layla in particular and their entire lettings team who made this possible.
Hardeep · 24 February 2026
Agent replied · 24 March 2026
Thank you so much for taking the time to write this fantastic 5 star Google review for our Ashford Lettings team, especially Mitchell and Layla. We are delighted to hear that they were exceptional throughout the entire process, that you were particularly satisfied with their filtering of applicants, and how professionally the viewings were organised and conducted. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe completed our viewing and subsequently liaised with Mitchell from Frost, and our experience couldn’t have been better! He kept in touch, updated us every step of the way, and was always available to answer questions and concerns if we had them. Such a friendly, personable agent who really made the whole experience so simple and straight forward.
Thank you so much Mitchell, and everyone involved in our tenancy with The Frost Partnership, it has been a very stress-free and exciting experience, and we couldn’t be more grateful!
Sophie · 24 January 2026
Agent replied · 24 March 2026
Hi Sophie - Thank you so much for this fabulous 5 star Google review for Mitchell and our Ashford Lettings team. We are delighted to hear that he updated you every step of the way and made the whole experience so simple and straight forward. We will pass your comments on to him and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe recently sold a property through Frosts Partnership. The smooth process was aided by the fact there wasn't a chain. We were selling and the buyers were buying but nevertheless the staff at the Ashford Surrey branch were friendly, helpful and professional. We had contact with a number of staff, with Skye being our main point of contact towards the end of the process. Thanks Skye and the rest of the team.
Lynn · 24 March 2026
Agent replied · 24 March 2026
HI Lynn - Thank you so much for taking the time to write this 5* Google review for Skye and our Ashford Sales team. We are delighted to hear that the staff at the Ashford Surrey branch were friendly, helpful and professional and that the sale was a smooth process. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI recently found a property through The Frost Partnership, and I couldn’t be happier with the experience! From start to finish, the service was absolutely outstanding.
A special mention to Mitchell, the Lettings Manager, he was professional, friendly, and incredibly helpful throughout the entire process. He took the time to show me around the flat, answered all my questions with patience, and make sure everything went smoothly. His attention to detail and genuine care made the whole experience stress-free and enjoyable.
It’s rare to find such a dedicated and personable agent who truly goes the extra mile for their clients. Thanks to Mitchell, I found the perfect flat and felt confident every step of the way.
I highly recommend The Frost Partnership (especially Mitchell!) to anyone looking to rent or buy a property. Exceptional service and a wonderful team!
Shirath · 24 October 2025
Agent replied · 24 March 2026
What an incredible review! Thank you so much for taking the time and trouble to write this 5* Google review for Mitchell from our Ashford Lettings team. We are delighted to hear that his attention to detail and genuine care made the whole experience stress-free and enjoyable, that you found the perfect flat and felt confident every step of the way. We will pass your comments on to Mitchell and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAbsolutely fantastic team! Jamie and the entire Frost Partnership Ashford crew went above and beyond from start to finish. Their professionalism, friendliness, and constant communication made what could have been a stressful process feel smooth and easy. Even when our buyers’ solicitors dragged their feet, Jamie kept everything moving and made sure we were always updated. Their local knowledge, efficiency, and genuine care for their clients are second to none. I would recommend Frost Partnership Ashford without hesitation, any day, any time!
Adewole · 2 October 2025
Agent replied · 24 March 2026
Wow! What a fantastic review! Thank you so much for writing this 5 star Google review for Jamie and our Ashford Sales team. It was great to hear that their professionalism, friendliness, and constant communication made what could have been a stressful process feel easy and that you would recommend them without hesitation. We will pass your comments on to the team and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThis is the first time we’ve worked with this real estate agency, and we’re delighted.
Professionalism, expertise, and quality service.
And they’re very responsive.
The entire staff deserves praise, especially Layla ! Everything is of high quality !
Simona · 26 May 2026
Agent replied · 21 May 2026
Many thanks for taking the trouble to post this fantastic 5 star Google review for our Ashford Lettings office and especially Layla. We are delighted to hear that you’re delighted with the professionalism, expertise, and quality service. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAbsolutely outstanding service from The Frost Partnership, Ashford. Paige and Skye were professional, caring and a pleasure to deal with. Really positive experience throughout the whole process and I would not hesitate to recommend!
Pauline · 17 June 2026
Agent replied · 18 June 2026
Thank you so much for taking the time to write this 5 star Google review for Paige and Skye from our Ashford Sales team. We are so pleased to hear that you received absolutely outstanding service and that you would not hesitate to recommend the team. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAlice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!
Katie · 19 June 2026
Agent replied · 19 July 2026
Thank you Katie for your kind words. Moving home comes with plenty of questions, so it’s lovely to know you felt supported and well looked after along the way.
★★★★★ 5/5
GoogleThe team at The Frost Partnership are brilliant. I can’t recommend them enough. We put in an offer just before Christmas and with a bit of help from Skye, managed to complete mid Feb. They were incredibly understanding and no question was too stupid. (As 1st time buyers there were plenty!) The communication was consistent and clear - I couldn’t have asked for more. They even gave us a little box of goodies when we picked up the keys. We would happily deal with again.
Charlotte · 24 March 2026
Agent replied · 24 March 2026
Hi Charlotte - Many thanks for taking the trouble to post this fantastic 5 star Google review for our Ashford Sales team especially Skye. We are delighted to hear that the communication was consistent and clear and that you would happily use them again. We will pass your comments on to the team and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI had a fantastic experience with this estate agency. The whole process was smooth, professional. A special thank you to Paige, who was incredibly helpful, responsive, and friendly throughout. She kept me updated at every step and made everything easy to understand.
Samer · 24 December 2025
Agent replied · 24 March 2026
Thank you so much for this fabulous 5 star Google review for Paige and our Ashford Sales team. We are delighted to hear that you had a fantastic experience and that the whole process was smooth and professional. We will pass your comments on to Paige and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleTop quality service and top quality performance from Jamie and his team. They guided us through the whole process step by step. Always achieving what they said they would do and with a smile, whilst maintaining a top professional service. …
Donald · 8 October 2025
Agent replied · 24 March 2026
Hi Donald - Thank you so much for this 5 star Google review for our Ashford Sales team. We are so pleased to hear that you received top quality service and top quality performance from Jamie and his team and that they always achieved what … More
★★★★★ 1/5
GoogleVery disappointing experience. During the purchase of our new home, I specifically asked the estate agents to make sure the seller cleaned the property and removed all rubbish before completion. Unfortunately, when we collected the keys, the house was left in a terrible state. It was very dirty, with rubbish left throughout the property, and the bins were completely full of construction waste. The council refused to collect the bins because they contained building materials, leaving us to deal with the mess and the cost of disposing of it ourselves.
This caused us unnecessary stress and expense at what should have been an exciting time. I expected much better communication and a higher standard of service, especially after raising my concerns in advance.
Farahnaz · 26 July 2026
★★★★★ 5/5
GoogleI cannot recommend The Frost Partnership highly enough!
The process of purchasing a home felt overwhelming at times, but they made everything so much easier. From the very beginning, Skye, Paige and Jamie were …
Andreea · 8 October 2025
Agent replied · 24 March 2026
WoW! Wow! Wow! Thank you so much for taking the time to write this amazing 5* Google review for our Ashford Sales team. We are absolutely delighted to hear that they were professional, patient, and incredibly supportive and that their … More
★★★★★ 5/5
GoogleA huge shout out to Jamie who helped keep us sane during a very stressful 9 months of ups and down in a very complicated chain with quite a few unexpected twists and turns. …
Diane · 8 October 2025
Agent replied · 24 March 2026
WoW! Thank you so much for taking the time to write this amazing 5* Google review for Jamie and our Ashford Sales team. We are delighted to hear that you … More
★★★★★ 5/5
TrustpilotI couldn’t be happier with the service…
I couldn’t be happier with the service I received from Nabid and his team.
They kept me informed every step of the way, and chased the landlord when issues in my property needed to be addressed
I would highly recommend them to anyone looking to rent or manage a property.
Annabel · 4 March 2026
★★★★★ 5/5
GoogleExcellent service and support through out the process. I thank Skye for extended support and timely response.
Punnam · 10 March 2026
Agent replied · 24 March 2026
Thank you so much for taking the time to write this fantastic 5 star Google review for Skye and our Ashford Sales team. We are delighted to hear that you received excellent service and support throughout the process with extended support and timely response from Skye. We will pass your comments on to her and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleBuying our first home was both exciting and nerve-wracking, but Frost Partnership made the journey seamless. A huge thank you to the whole team and especially Jeremy, who was incredibly supportive throughout...always responsive, …
S · 8 October 2025
Agent replied · 24 March 2026
WOW! Thank you so much for taking the time to write this fantastic 5* Google review for our Ashford Sales team. We are so pleased to hear that everything was handled efficiently, in time for you to move in before Christmas and that you … More
★★★★★ 5/5
GoogleVery happy with the service we had from Jamie and all the staff at Frost in Ashford, we were kept up to date with all aspects of the sale which went through very quickly, a special mention to Paige who guided us through the Inheritance tax forms.
Carol · 24 April 2025
Agent replied · 24 March 2026
Hi Carol - Many many thanks for writing this fantastic 5 star Google review for our Ashford Sales team and especially Paige. It was great to hear that you were kept up to date with all aspects of the sale and that it went through very … More
★★★★★ 5/5
GoogleI would like to say a huge thank you to Layla Hussey for exceptional customer service.
During my recent boiler change, Layla went above and beyond her daily duties, …
Carol · 8 October 2025
Agent replied · 9 December 2024
Thank you so much for taking the time to post this superb 5 star Google review for Layla from our Ashford Lettings team. We are so pleased to hear that Layla went above and beyond her daily duties to provide exceptional customer service for … More
★★★★★ 1/5
GoogleI am disappointed with my experience with this letting agency. I contacted them several times to arrange a viewing for a property but received no response. My emails and enquiries were ignored, and I was never contacted back.
Good communication is an important part of customer service, and unfortunately this was lacking in my experience. As a result, I was unable to arrange a viewing or obtain any information about the property.
Based on my experience, I cannot recommend this agency.
Zaneta · 6 June 2026
★★★★★ 5/5
GoogleI have just purchased my new house through Frosts in Ashford Surrey, they were helpful and engaging every step of the way! Paige is lovely and kept in contact regularly through the sale and purchase process. Can’t recommend them enough! Thank you so much! Georgina
Georgina · 24 March 2025
Agent replied · 26 August 2024
Hi Georgina - Thank you so much for writing this amazing 5* Google review for Paige and our Ashford Sales team. We are delighted to hear that they were helpful and engaging and kept in contact regularly through the sale and purchase … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
