Trusted Agent profile
Verified
★★★★★
605 reviews across 4 platforms
4 New Parade, Church Road, Ashford TW15 2UF
Part of The Frost Partnership, see every office.
The Frost Partnership's Ashford office at 4 New Parade is rated 4.4 out of 5 across 605 reviews on four platforms, including 280 Google reviews rated 4.7. The 228 Facebook and 64 Trustpilot counts are for the whole business. It won Gold in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026. Checked 9 October 2026.
280
Reviews on Google
This office
228
Reviews on Facebook
Business-wide
33
Reviews on View Agents
This office
64
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ...Read all 6 from sellers
We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ...Read all 5 from buyers
This is my second letting agent. Having had the other for 8 years I decided to give Frost a try. My first impression was how efficient and professional they ...Read all 2 from landlords
Our Ashford office covers: Ashford, Stanwell, Stanwell Village, Sunbury, Lower Sunbury, Shepperton.
Trusted Agent 2026 results for The Frost Partnership. Each award is assessed separately from the review sites.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleI would like to say a huge thank you to Layla Hussey for exceptional customer service. During my recent boiler change, Layla went above and beyond her daily duties, …
Thank you so much for taking the time to post this superb 5 star Google review for Layla from our Ashford Lettings team. We are so pleased to hear that Layla went above and beyond her daily duties to provide exceptional customer service for … More
1/5
GoogleI am disappointed with my experience with this letting agency. I contacted them several times to arrange a viewing for a property but received no response. My emails and enquiries were ignored, and I was never contacted back. Good communication is an important part of customer service, and unfortunately this was lacking in my experience. As a result, I was unable to arrange a viewing or obtain any information about the property. Based on my experience, I cannot recommend this agency.
5/5
GoogleI have just purchased my new house through Frosts in Ashford Surrey, they were helpful and engaging every step of the way! Paige is lovely and kept in contact regularly through the sale and purchase process. Can’t recommend them enough! Thank you so much! Georgina
Hi Georgina - Thank you so much for writing this amazing 5* Google review for Paige and our Ashford Sales team. We are delighted to hear that they were helpful and engaging and kept in contact regularly through the sale and purchase … More
2/5
TrustpilotMoving out is stressful enough....
Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.
5/5
TrustpilotDarrell English at Frost’s was the…
Darrell English at Frost’s was the Estate Agent I needed to deal with in order to buy my apartment; he was outstanding in the whole process! Darrell was extremely responsive to all my concerns and questions and cared a great deal about guiding me through this potentially stressful situation of buying a property- once again! I had not had good experiences with 2 previous attempts at buying apartments - but with Frost’s I felt things were going to work out at last ! The whole team at Frost’s is on board to help you reach your goal- no request is considered too inconsequential! The After Care is also wonderful ! So well done to Darrell English!, the whole team and Chris Frost at its head! You have all made my dream of living in Poole come true - after some very difficult experiences with trying to move! Thank you!
5/5
GoogleI am very happy with the service I have received from the team especially Shane. It was a very smooth purchase and I would definitely recommend Frost to everyone. Once again thank you to Shane, Jamie, Shye, Ellie and Alia 😊. All of you were very friendly and helpful. …
Thank you so much for taking the time to write this fantastic 5* Google review for Shane and our Ashford Sales team. We are so pleased to hear that it was a very smooth purchase and that you would definitely recommend Frost to everyone. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotThe company is a absolute joke
The company is a absolute joke. The staff are rude, talk down to you. I wanted to make a complaint, spoke to the manager who did not want to know, spoke to me like a piece of rubbish. Telling me it's not her staffs job to pass the correct information over to the people who are viewing the property. She even said it's ok for members of the public to stand by other peoples property, lean on their cars and film three house with the estate agent standing there watching them do it. The staff in the staines branch need a training course how to deal with people
5/5
GoogleMany thanks to the Frost Partnership Ashford, particularly Paige for being so approachable and helpful. Jamie and the team , your help and support towards the purchase of our first home was amazing. would definitely recommend working with the Frost team.
Thank you so much for writing this incredible 5 star review for our Ashford Sales team. It was a pleasure to hear that their help and support towards the purchase of your first home was amazing and that you would definitely recommend … More
5/5
GoogleAn amazing Company to deal with, Jamie made the process very easy being professional at all times, Jamies’s branch go above and beyond to help! Very highly recommend if you want a hassle free move! Thank you to all the staff.
Many thanks for writing this fantastic 5 star Google review for Jamie and our Ashford Sales team. It was great to hear that Jamie made the process very easy and was professional at all times. We will pass your comments on to him and also to … More
5/5
GoogleThe whole team at Frost Ashford were friendly and very helpful throughout our transaction. Any questions or concerns were handled with care and efficiency which is essential to a first time buyer. Overall I would highly recommend Frost
Many many thanks for writing this fantastic 5 star Google review for our Ashford Sales team. It was great to hear that any questions or concerns were handled with care and efficiency and that you would highly recommend Frost. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotDisappointing experience with Frost Partnership
A very disappointing experience during our tenancy period as tenants as the agents were very rude and not cooperative at all. At the end of the tenancy another clerk did the checkout and had no idea about the check in report as was done by a different clerk when we moved in. There were already cracks to the door and when we sent the pictures they refused and did not listen. Therefore, a large amount was deducted from our deposit and did not make any sense as we only were at the property for 1 year. There were a few things but not to this extent. In addition, the door number and the intercom number were different and this made it difficult for deliveries to come to the property due to this misunderstanding. So watch out before renting with Frost Partnership.
5/5
GoogleJamie was our point of contact for the house purchase. He is very good. Responds to email very promptly. Very patient and professional.
Hi Lloyd - Many thanks for leaving this 5* Google review for our Ashford team, it is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleHighly recommend Frost .Skye, who we dealt with nearly all of the time , was excellent (though on the odd occasion we spoke to her colleagues they were nothing less than very personable and helpful).She couldn’t have done more to help us with her professionalism, knowledge and friendliness.She was really good at helping us navigate the whole process and wish her the very best ; she deserves it .
Hi Michael. What an incredible review! Thank you so much for taking the time and trouble to write this 5* Google review for Skye from our Ashford Sales team. We are delighted to hear that she couldn’t have done more to help you with her professionalism, knowledge and friendliness. We will pass your comments on to Skye and to our senior management team.
1/5
GoogleThe service I received from this agency was extremely poor. The agent was consistently rude, dismissive, and neglectful throughout my tenancy. I was provided with a broken fridge from the start, which meant I could not store my food properly. Despite reporting the issue repeatedly, the agency failed to fix the problem for seven months and kept passing responsibility from one person to another until the tenancy ended. Their communication was unhelpful, unprofessional, and showed no concern for the impact this had daily living. They focused only on surface‑level matters and offered no real support when it was genuinely needed. Based on my experience, I would not recommend this agency to anyone.
5/5
GoogleWe cannot thank Jamie and the team enough for making our moving experience so easy with their brilliant efficiency and professionalism. His recommendation for solicitor to handle all the legal side was perfect. Thanks to all.
Hi Helen - Thank you so much for taking the time to post this 5 star Google review for Jamie and our Ashford Sales team. We are delighted to hear that they made your moving experience so easy with their brilliant efficiency and professionalism. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookI bought my house 16 years ago and sold it this month all through Frost. Matthew Craft and his team have provided very professional service during the whole period. They are knowledgeable， carefull， and very nice. I like everyone of them. Sonia is the person who looks after my house viewing to completion. She is very kind， helpfull， and answers all questions you want to know. I will strongly recommend them to you if you want to buy or sell your house. I will miss them!
Frost in Gerrods Cross，well done!
5/5
GoogleSkye took all the stress out of the purchase of our new home. She was extremely prompt in answering any questions we had and was always super friendly and bubbly.
Thank you so much for taking the time to write this 5 star Google review for Skye from our Ashford team. We are delighted to hear that she took all the stress out of the purchase of your new home, was extremely prompt in answering any questions you had and was always super friendly and bubbly. We will pass your comments on to Skye and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleFantastic service! The team at Frost Partnership Ashford kept us informed throughout the entire selling process from start to finish. Would highly recommend
Hi Debbie - Thank you so much for posting this fantastic 5 star Google review for our Ashford team. We are so pleased to hear that they kept you informed throughout the entire selling process from start to finish and that you would highly recommend them. We will pass your comments on to the team and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleDefinitely a 5 star performance by The Frost Partnership. Many thanks to the whole team, especially Paige who more than helpful throughout the whole process. The process of buying a house was made so much easier when using their knowledge & services. Very much appreciated. I will always recommend you to family & friends.
Thank you so much for your fabulous 5 star review for our Ashford Sales team, especially Paige. It was great to read that you will always recommend The Frost Partnership to family and friends. We will pass your comments on to the team and … More
5/5
FacebookWe recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.
Hi Lucy,
5/5
FacebookWe recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.
Many thanks for taking the time to write this 5* recommendation for Chris and the team. We are delighted to read that he went above and beyond to help you through the property buying process.We will pass your message on to all involved.… See more
5/5
GoogleWe purchased our home with Frost. Paige was a brilliant and seasoned agent. She was super responsive with our many queries and kept us up to date on the progress of our sale which was very reassuring. We have had a positive experience with …
Thank you so much for taking the time to write this 5* Google review for our Ashford team and especially Paige. We are delighted to hear that you had such a positive experience with Frost and that you would recommend the team to anyone … More
5/5
GoogleWe have just bought a house with The Frost Partnership and had an excellent experience. Our estate agent Paige was really helpful throughout the process, always got back to us quickly responding to our multitude of questions as first time buyers and made sure we were always kept up to date. Would recommend!
Thank you very much for this fabulous 5* review for Paige and our Ashford Sales team. We are so pleased to hear that you had an excellent experience and that you would recommend them. We will pass your comments on to the team and also to … More
5/5
GoogleThank you so so much Jamie!!!! For the guidance and support. Thank you to Andy as well for choosing us to buy his property. We love the house so much!!!
Many thanks for leaving this 5* review for Jamie and our Ashford team, it is very much appreciated. Wishing you all the best in your new home, Best wishes to you from all at The Frost Partnership Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Frost Partnership's Ashford office has 605 reviews across four platforms: 280 on Google, 228 on Facebook (across the whole business), 33 on View Agents, 64 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
The Frost Partnership Ashford is rated 4.4 out of 5 across all 605 reviews, and 4.7 out of 5 on Google from 280 reviews, checked 9 October 2026.
6 reviews from sellers, rated 4.3 out of 5 on average. For example, Clare wrote: "Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ..."
5 reviews from buyers, rated 4.4 out of 5 on average. For example, Francesco wrote: "We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ..."
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Ashford won Gold; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
The Frost Partnership Ashford, 4 New Parade, Church Road, Ashford TW15 2UF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.