Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you to all the staff at Frost Partnership Estate Agents especially Skye and Jamie. Very professional, supportive and helpful. Made the process easy and great communication along the way.
Gursh · 24 April 2025
Agent replied · 24 March 2026
Thank you so much for this 5 star Google review for Skye and Jamie from our Ashford team. We are so pleased to hear that they were very professional, supportive and helpful and made the process easy. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleA BIG THANK YOU to Shane Row, Manager Jamie, Page and all the staff at Frost Partnership Ashford who assisted us in achieving this property. The journey was utmost challenge and we did it. So BIG THANK YOU. And Recommend Frost any time. …
Calvin · 8 October 2024
Agent replied · 26 August 2024
Hi Calvin -Thank you so much for writing this incredible 5 star review for our Ashford Residential Sales team. It was a pleasure to hear that their brilliant commercial focus and utmost professionalism assisted you in achieving your … More
★★★★★ 5/5
GoogleShane, Ellie and Skye were great to deal with. Helpful, timely and always happy to help and resolve issues. I will certainly recommend Frost and will use them again !
Stuart · 15 April 2025
Agent replied · 4 May 2025
Thank you very much for this 5* review for our Ashford team. We are delighted to hear that Shane, Ellie and Skye were great to deal with and that you will certainly recommend Frost. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI have worked with the Frost Ashford team to rent a property in Stains. I am very happy to state that the team, especially Layla Hussey and Mitchell Russell were quite helpful in locating a house and also completing the rental agreement. …
Sabu · 8 October 2024
Agent replied · 26 August 2024
Thank you so much for this 5 star Google review for Mitchell, Layla and our Ashford Lettings team. We are delighted to hear that you would happily recommend Frost to anyone looking to find a rental property in the Staines area. We will pass … More
★★★★★ 5/5
GoogleWe came to Frost to sell our property after a not so great experience with another agent. Jamie and his team gave us a completely different experience. They really are exactly what you hope for when selling your property, they update you …
China · 8 October 2024
Agent replied · 26 August 2024
Many many thanks for posting this 5* Google review for our Ashford Sales team and especially Jamie. We are delighted to hear that they were exactly what you’d hoped for when selling your property. We will pass your comments on to them and … More
★★★★★ 5/5
GoogleFrost - the best agency in Ashford. Big thanks to Mitchell for helping me find an apartment. Michell was very helpful and professional in his work. Very easy and fast communication.
Iwona · 24 March 2025
Agent replied · 26 August 2024
Thank you so much for this 5 star Google review for Mitchell and our Ashford Lettings team. We are delighted to hear that Mitchell was very helpful and professional in finding you an apartment. We will pass your comments on to him and to … More
★★★★★ 2/5
GoogleWe have bought the property from frost in Ashford our experience was not very good.they don’t answer the phone call and if you leave email, you either won’t get reply and you will be lucky to get reply after our completion we emailed them for few things but did not get reply back.
Manmit · 19 August 2026
★★★★★ 5/5
FacebookI purchased my home through Frost GX. Matthew Craft is simply the best estate agent I have ever dealt with. He saved the sale of my property which was being sold via another Local estate agent by taking over discussions with a very awkward and difficult buyer. My own estate agent was not able to do this and my buyer walked away but Matthew managed to get him back to purchase my property. Matthew worked until late into the evenings and kept all parties informed at all times. I have never dealt with such a difficult sale and purchase and would like to thank Matthew for keeping me at the table as there were times when I just had enough and wanted to throw in the towel. I realised that when deciding on an estate agent to sell your property you need someone that will do their utmost for your best interests and Matthew certainly does this at all times for his client and even for others in the chain. I will never use another estate agent and regret that I did not use Frost in the first place.
Zareena · 29 October 2021
Agent replied · 30 April 2023
Hi Zareena, Thank you so much for taking the time to write this superb review for Matthew from our Gerrards Cross team.
We are delighted to read that he provided you with an outstanding property service despite a difficult sale and purchase.
We will pass your comments on to both Matthew and our senior management team.
Wishing you the very best from all at The Frost Partnership Estate Agents.
★★★★★ 5/5
GoogleHighly recommend Frost, Ashford for the caring, efficient and professional service Jamie and the team provided with our sale. It made a big difference have a local branch with people we could go and speak to and they definitely reduced any …
Claire · 8 October 2024
Agent replied · 26 August 2024
Hi Claire - Thank you very much for taking the time to write this fabulous 5 star review for our Ashford team led by Jamie. It was great to read that the team provided caring, efficient and professional service and reduced any potential … More
★★★★★ 5/5
GoogleWe have recently just purchased a property with Frosts and couldn’t fault them! They was always keeping me up to date with the process and making sure it was running as smooth as possible. Massive thanks to Jamie and his team as he ensured everything was completed on time. Thanks!
Harry · 13 May 2024
Agent replied · 27 August 2023
Hi Harry - Thank you so much for taking the time to write this fantastic 5* review for Jamie and our Ashford Sales team. We are delighted to hear that you couldn’t fault them and that they ensured everything was completed on time. We will … More
★★★★★ 5/5
FacebookThe Frost Partnership have been our Management agents for over 10 years. Their team of Letting agents in particular Caroline have been outstanding in getting our property rented quickly and smoothly.
On the Property Mangement side I have to call out Ciara Jewsbury. Her customer service and attention to detail has been outstanding. She has worked diligently on getting issues resolved quickly, has been super responsive and shown great leadership. I am so so impressed with Ciara and know she will be super successful in any projects she takes on within The Frost Partnership.
Emily · 10 May 2021
Agent replied · 30 April 2023
Hello! how are you doing today? I found your post very interesting and decent, you have lovely and beautiful photos I must admit.
sorry for writing all these here, I tried sending you a request but it fails due to the bad signal, here with me. you might understand what I mean if you're very familiar with Facebook App. I hope you don't mind sending me a friend request or perhaps write me on messenger App. thanks for your understanding... greetings
★★★★★ 5/5
GoogleFrom our first contact until the day we moved out we had the most impressive service , assistance and guidance from the Ashford lettings team.
What was a simple task of renting out our property due to relocation inially started early in the new year turned into a long protracted saga due to the covid situation. Our move dates changed repeatedly, legals and insurances were all in the air and more besides, but in that difficult market
several prospective tenants were found and introduced, and prepared to go forward, [ it was us that was causing the problem ] the property details were revamped and refreshed halfway through and contact was kept throughout.
Every phone call, or e mail was responded to very promptly, no question was too much, we were kept informed closely throughout,
The patience and professionalism of both Josh and Leah was brilliant,
above and beyond anything we expected at the outset.
They delivered everything they promised,
It could all of been a nightmare, but was actually a pleasurable experience.
We would definetely recommend them both as people and especially with the back up of the company they work for.
Peter · 30 April 2021
Agent replied
Hi Peter,
Thank you so much for taking the time to write this glowing review for Josh and Leah from our Ashford office.
We are delighted to read that they went over and above to secure tenants for your property, and that despite the Covid-19 pandemic they provided a prompt, pro-active and professional property service.
We will pass your comments on to Leah, Josh and to our senior management team.
We hope that your relocation went well and you are enjoying your new home.
With very best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThanks so much to Jamie and Shane at frosts, they made purchasing our new home effortless, we would thoroughly recommend frosts to anyone moving home
Steven · 24 April 2025
Agent replied · 24 March 2026
Hi Steven - Thank you so much for taking the time to post this 5 star Google review for Jamie and Shane from our Ashford Sales team. We are delighted to hear that they made purchasing your new home effortless, and that you would thoroughly recommend Frosts to anyone moving home. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe recently found ourselves in need of a new home with very short notice. Thankfully, our experience with The Frost Partnership Estate Agents was exceptional. Within a few days, all the necessary paperwork was efficiently taken care of, …
Raimonda · 8 October 2024
Agent replied · 26 August 2024
Thank you so much for this 5 star Google review for Layla and our Ashford Residential Lettings team. We are delighted to hear that she went above and beyond to ensure your needs were met. We will pass your comments on to Layla and to our … More
★★★★★ 5/5
GoogleThe team at Frost in Ashford were very efficient and friendly.
We were very pleased with every step in selling our maisonette. We would definitely recommend them.
Sharon · 24 March 2025
Agent replied · 26 August 2024
Thank you so much for writing this 5 star review for our Ashford Residential Sales team. It was a pleasure to read that they were very efficient and friendly and that you were very pleased with the way they sold your property. We will pass … More
★★★★★ 5/5
FacebookVickie at the Ashford Branch handled the sale of our property with professionalism. Vickie answered any queries we had straight away and kept us informed throughout the process and considering everything was carried out through lockdown was no mean feat. Vickie was very friendly, knowledgeable and courteous and made the process of selling my father in laws house (deceased) more bearable than it could otherwise have been. Alex the branch manager, all staff who answered the phone calls were brilliant. Good job done folks, thank you.
Susan · 28 January 2021
Agent replied
Hi Susan,
Many thanks for taking the time to write this 5* recommendation for Vickie at our Ashford branch. We are very sorry to read about your father-in-laws passing and send our sincere condolences.
It is good to read that Vickie provided you with a caring, professional, friendly and knowledgable property service during this difficult time and made the process more bearable.
We will pass your comments on to Vickie, the rest of the Ashford office and also to our senior management team.
With very best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleJamie and his team are very helpful throughout the process on our purchase
Arn · 24 August 2025
Agent replied · 24 March 2026
Many many thanks for taking the time to post this fantastic 5 star Google review for Jamie and our Ashford team. We are delighted to hear that they were very helpful throughout the process on your purchase. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotIf I could give them zero stars, I WOULD.
If I could give them zero stars, I absolutely would.
This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies.
Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her.
Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it.
Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it.
Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract.
Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go.
I would not use their services ever again even if they paid me for it.
To conclude, the whole experience was quite literally $hit.
Nicole · 20 April 2024
★★★★★ 1/5
TrustpilotNegative move out experience
Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous.
They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough.
I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.
Fallx · 23 December 2025
★★★★★ 5/5
GoogleFrost were amazing in dealing with the sale of our property.
Naturally there were many stressful moments, in what was anything but a straight forward sale. But Jamie Berryman was the perfect professional. Every time I …
Gareth · 8 October 2024
Agent replied · 26 August 2024
Thank you so much for this 5 star Google review for our Ashford Residential Sales team. We are delighted to hear that Jamie Berryman was the perfect professional, always honest, calm and to the point and that he made such a difference for … More
★★★★★ 1/5
TrustpilotLandlords be aware I had never used…
Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.
Tufan · 10 December 2025
★★★★★ 5/5
GoogleBig thanks to Mitchell in lettings. Very helpful, pragmatic and genuinely a lovely guy. If you have a property to let look no further.
Michael · 24 March 2025
Agent replied · 26 August 2024
Hi Michael, Thank you so much for writing this fantastic 5 star review for Mitchell and our Ashford Lettings team. It was a pleasure to hear that you found him to be very helpful, pragmatic and genuinely a lovely guy. We will pass your … More
★★★★★ 5/5
GoogleJamie and his team were amazing. Excellent communication and advocating skills to get my sale over the line. Thank you guys.
ON · 24 April 2025
Agent replied · 24 March 2026
Many many thanks for writing this incredible 5 star Google review for Jamie and our Ashford Sales team. It was great to hear that the team were amazing and used their skills to get your sale over the line. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
Facebook'We have had nothing but great service from the Frost Partnership over the last year we have been looking for a property. Anthony Prokopiou has been amazing all the way through, going above and beyond and even though we were not able to finalise a property with Frost, Anthony has continued to follow up with us.
The whole team are great at follow up, making appointments and scheduling on time. They know their properties inside out so are able to answer questions there and then.
We couldn't recommend them highly enough and will definitely use Frost when we come to sell our property and purchase a new one.
Honestly couldn't have asked for a better partnership than Anthony and the team!'
Ramon and Bindi Sharma
Highlands Lane, Chalfont St. Peter
Bindi · 6 March 2020
Agent replied
Hi Bindi,
Many thanks for taking the time to write this fabulous recommendation for Anthony and the Chalfont St Peter team.
We are delighted to read that they have provided you with a professional and proactive property service, and that you will definitely use them again in the future.
We will pass your comments on to all involved and to our senior management team.
Best wishes to you from all at The Frost Partnership
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