Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs first-time buyers we had a great experience with Frost in Ashford, in particular Paige was always prompt, professional and unceasing in her efforts to make the sale go through in a timely manner and she was exceptional in wrangling the …
Francis · 8 October 2023
Agent replied · 30 September 2023
Thank you so much for taking the time to write this fantastic 5 star review for our Ashford Sales team and especially Paige for making sure the sale went through smoothly. It was great to read that you were reassured and uplifted by your … More
★★★★★ 5/5
Google“I had a wonderful experience with Forest Partnership Agency. Their team was incredibly attentive and helpful throughout the entire process. They were always available whenever we needed assistance, and their support made everything run smoothly. I highly recommend them!”
Ammar · 24 October 2025
Agent replied · 24 March 2026
Hi Ammar - Thank you so much for this fantastic 5 star Google review for our Ashford team. We are delighted to hear that their support made everything run smoothly and that you highly recommend them. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI was dealing with Layla and Mitchell. I have nothing but positive feedback knowing how the other estate agencies are like. They were responsive to my questions and queries, very helpful through the process and managed the whole stressful situation very well.
Tom · 24 September 2025
Agent replied · 24 March 2026
Hi Tom - Many thanks for taking the time to post this fantastic 5 star Google review for Layla and Mitchell from our Ashford Lettings team. We are delighted to hear that they were responsive to your questions, very helpful through the process and managed the stressful situation very well. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI would like to thank Jamie and the team for the support that they have given me with selling my house, completed today and over the moon.
Throughout the process they have been very helpful and the most important thing …
Dean · 8 October 2023
Agent replied · 30 September 2023
Hi Dean - Thank you so much for taking the time to write this fantastic 5* review for Jamie and our Ashford Sales team. We are delighted to hear that they have been very helpful throughout the process and that you would highly recommend the … More
★★★★★ 5/5
GoogleThe team at the Frost Partnership were really helpful and professional in selling my mum's house. It was difficult for the family, as it been our house for over 60 years but the process was made relatively easy and painless.
Barry · 24 September 2025
Agent replied · 24 March 2026
What a fantastic review! Thank you so so much for writing this 5 star Google review for our Ashford Sales team. It was great to hear that they were really helpful and professional and that the process was made relatively easy and painless. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThanks to Jamie, Paige and all the team for their efforts over the last few months during our sales process. Top class from start to finish, would highly recommend.
Scott · 13 May 2024
Agent replied · 26 August 2024
Thank you so much for this 5 star Google review for our Ashford Residential Sales team. We are delighted to hear that they were top class from start to finish, and that you would highly recommend them. We will pass your comments on to them … More
★★★★★ 5/5
FacebookKaren Morris Lettings Manager at Frosts and her team have been brilliant. They are professional, honest and friendly. They recently found suitable new tenants very quickly for a property I rent out when the existing tenant gave notice very suddenly due to redundancy. They offer a personal customer focused service which sadly is often lacking with some other larger agents. I would highly recommend Frosts!
Sue · 7 January 2020
Agent replied
Hi Sue,
Thank you so much for taking the time to write this glowing recommendation for Karen and her team. We're delighted to read that they provided you with a personal and professional property service and that they found suitable tenants for your property very quickly.
We will pass your comments on to all involved.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
FacebookLaura from The Frost Partnership was very professional from the initial meeting through to the conclusion of our property sale delivering exactly what was proposed, timely and efficiently I would thoroughly recommend The Frost Partnership and would have no hesitation in using their services again Thank you Laura for your assistance
Rob · 12 September 2022
Agent replied · 30 April 2023
I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong wi… See more
★★★★★ 5/5
FacebookWe started our moving plans just before Covid so things were very protracted and there were some hold ups buying into a new build property.
Franky Vicars dealt with us throughout starting with viewings and the ensuing difficulties. We found her very competent,reliable,reassuring and understanding when we were stressed.
Franky is a true professional and I can’t imagine anyone doing a better job.
Dorothy · 30 July 2020
Agent replied
Hi Dorothy, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review.
Thank you so much for taking the time to write this super review for Franky. We are delighted that you received a competent, empathetic and professional service during the purchase of your property.
We will pass your comments on to Franky and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleVery prompt and professional service! Thank you for your help, Layla!
Radu · 18 May 2026
Agent replied · 21 May 2026
Thank you so much for taking the time to write this 5 star Google review for Layla from our Ashford Lettings team. We are delighted to hear that you received very prompt and professional service. We will pass your comments on to Layla and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotAVOID WHIST POOJA IS THERE!
Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby.
Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date.
This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak.
Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.
Khan · 7 November 2022
★★★★★ 5/5
GoogleWe have been very pleased with Frosts of Ashford throughout the whole selling process. We must give a special Thank you to Harry Johnson. Without his professional attitude, patience, humour and keeping in touch at all times our move would not have been as straightforward as it was. Big Thank You Harry.
NanaB · 22 May 2022
Agent replied
Many thanks for taking the time to write this 5* review for Harry from our Ashford Sales office. We are delighted to read that Harry displayed a professional attitude, patience and humour throughout the selling process. We will pass your … More
★★★★★ 5/5
GoogleI would like to thank Mitchell Russell at Frosts Ashford branch for the professional way in which he has handled the letting of our property. The way in which he dealt with the tenants who were leaving the flat and the new tenants with whom …
Richard · 8 October 2022
Agent replied
Hi Richard - Thank you so much for taking the time to write this 5* review for our Ashford Lettings office. We are pleased to read that Mitchell Russell was absolutely first class. We will pass your comments on to him and to our senior … More
★★★★★ 5/5
GoogleIve been letting my property out with Frost in Stanwell for a few months now. Shane Row was looking after our property in terms of viewings and really made us feel comfortable as its the first time we have rented. He has great customer …
Jaishree · 8 October 2022
Agent replied
Thank you so much for your 5 star review for Shane Row from our Ashford Lettings office. We are so pleased to hear that he has great customer service, was personable and understands the customer. We will pass your comments on to him and to … More
★★★★★ 5/5
GoogleWe met Mitchell Russell on our first viewing appointment to see the property, on which we have now completed a rental agreement. From the start, Mitchell was a pleasure to deal with, putting us at ease, and receptive to our needs. He was …
Vic · 8 October 2022
Agent replied
Hi Vic
Many thanks for taking the time to write this 5* review for our Ashford Lettings office and especially Mitchell. We are delighted to read that he was a pleasure … More
★★★★★ 5/5
GoogleThanks to Jamie and the team at Frosts Ashford our house sold very quickly and without any hiccups. Great job thank you.
Barry · 13 May 2024
Agent replied · 21 July 2023
Thank you very much for your 5 star review for Jamie and our Ashford Sales team. It was great to read that your house sold very quickly and without any hiccups. We will pass your comments on them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleHave just recently purchased a property through frost. Kanika was very helpful and accommodating, made the whole experience very smooth and simple,
Ashley · 13 May 2024
Agent replied · 13 May 2026
Thank you so much for posting this fantastic 5* Google review for Kanika from our Ashford Sales team. We are so pleased to hear that Kanika was very helpful and accommodating and made the whole experience very smooth and simple. We will … More
★★★★★ 1/5
TrustpilotThere is no complaints process
There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership.
The service levels are unsatisfactory and no issues are resolved.
Jaspreet · 3 April 2024
★★★★★ 5/5
GoogleThe sale of my late mother's house was pretty traumatic, but Jamie and his colleagues made the whole process as easy and trouble-free as possible. Their communication with me was excellent, and their knowledge of the local market meant that we found a buyer very quickly.
Martin · 24 April 2025
Agent replied · 24 March 2026
Hi Martin - Thank you so much for taking the time to post this 5 star Google review for Jamie and our Ashford Sales team. We are pleased to hear that they made the whole process as easy and trouble-free as possible and that their local knowledge meant that you found a buyer very quickly. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotLandlords stay away
Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property.
One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it.
Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.
Omega · 4 February 2022
★★★★★ 5/5
FacebookMrs. Brittany Dupree is the best stock trader I have ever seen, I saw a post about her and the testimonies people where saying, I had to give a try……yeah, I can really say she is good. I have made profits from her signals, now trading with €10,000. I highly recommend her……..she is good in her field. Contact her for more inquiries on. Email: brittanydupre85@gmail.com or WhatsApp: +14069705581.
Olivia · 2 April 2023
★★★★★ 5/5
GoogleAmazing job guys. Ella is a wonderful staff and she always keeps me updated about the process. Very polite and good communication. U guys made our purchase a memorable and good. God bless Ella....
Ravinder · 22 May 2023
Agent replied
Thank you so much for this fabulous 5* review for our Ashford Sales team. We are delighted to hear that the team did an amazing job, especially Ella.We will pass your comments on to her and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI had a great experience with “The Frost Partnership” during our first home purchase. They are very knowledgeable, friendly, and patient, answering all our questions and giving us the time to look through everything without any pressure. We highly recommend them if you’re looking to buy!
Rupesh · 24 March 2025
Agent replied · 23 November 2024
Thank you so much for taking the time to write this superb 5* Google review for our Ashford Sales team. We are so pleased to hear that they were knowledgeable, friendly, and patient, and that you highly recommend them if you’re looking to … More
★★★★★ 5/5
GoogleI recently sold a house through the Frost Partnership in Ashford and felt the need to leave a review. Harry Johnson was selected to deal with my sale and he was excellent from start to finish. He kept me in the loop at every step and any …
Steve · 8 October 2021
Agent replied
Hi Steve,
Many thanks for taking the time to write this 5* review for our Ashford Sales team and thank you for your ongoing support. … More
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