Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank You to whole team
bought our First home through them , great service so helpful and girl SKY we will always remember you when ever we talk about our first home buying process.
Simranjeet · 24 April 2025
Agent replied · 24 March 2026
Thank you so much for this 5 star Google review for Skye from our Ashford team. We are delighted to hear that you received great service and that you will always remember Skye when you talk about your first home purchase. We will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleExcellent, efficient service from Mitchell and the whole team, quick to respond, went out of their way to recommend,explain and advise and help.
Rose
Branville Ltd
ROSE · 24 July 2025
Agent replied · 24 March 2026
Thank you so much for posting this 5 star Google review for Mitchell and our Ashford lettings team. We are so pleased to hear that the team were quick to respond, went out of their way to recommend, explain, advise and help you. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookAlex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than expected. The initial valuation was carried out by Alex, who has an excellent knowledge of the area, and the subsequent marketing material was of a high standard. After securing a buyer the next few months were fraught with problems which Jamie, Jeremy and the team made far more bearable by keeping me up to date without me having to chase them.
The final month of trying to complete the sale was extremely stressful but I felt at all times that the team were trying their absolute best to get me to completion.
I'd like to thank them all very much for the wonderful service I received and I wouldn't hesitate to recommend them.
Clare · 30 June 2018
★★★★★ 5/5
View AgentsFirst Class Service
Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than expected. The initial valuation was carried out by Alex, who has an excellent knowledge of the area, and the subsequent marketing material was of a high standard. After securing a buyer the next few months were fraught with problems which Jamie, Jeremy and the team made far more bearable by keeping me up to date without me having to chase them.
The final month of trying to complete the sale was extremely stressful but I felt at all times that the team were trying their absolute best to get me to completion.
I'd like to thank them all very much for the wonderful service I received and I wouldn't hesitate to recommend them.
Clare · 30 June 2018
★★★★★ 1/5
TrustpilotNo response to emails - out of business?
I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.
DL · 8 October 2024
★★★★★ 5/5
GoogleShane & the team at Frost in Ashford are top class, they looked after every aspect of our sale and then our rental, very professional…
Nick · 24 July 2025
Agent replied · 24 March 2026
What a fabulous review! Many thanks for writing this 5 star Google review for our Ashford team. It was great to hear that they looked after every aspect of your sale and then your rental, and were very professional. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
View AgentsJamie is a legend
We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than any other local estate agency I have used before.
Jamie was on the case, several times, every single day. During the all process, never a day went past without Jamie calling me for an update.
Every time I had an issue, he replayed to my texts, phone calls within minutes.
He even dealt with the case while he was at home off sick.
Jamie went the exstra mile for us, dealing with the all parties involved in the chain, sollicitors, buyers and sellers, giving us advises and hopes when the leanthy times were lowering our morals.
I can never thank him enough for all the hard work.
I would recommend Frost partnership to family and friends.
My only regret was not to use them for the selling of my property, " I didn't know they existed"
I have, instead, used one of the cheap on line estate agent, as seen on TV, and where you pay up front, but when you pay peanuts....
without the help of Jamie we wouldn't get to the end.
Francesco · 19 September 2017
★★★★★ 5/5
View AgentsExcellent , Fantastic, Spectacular!
I enlisted the help of the Frost Partnership, Ashford after a fairly disastrous experience with an online agent, I am so glad that I did! I dealt with Jamie King throughout the process of selling my flat and buying a house and I was absolutely delighted with the service I received. My flat was listed for sale for less than a week when I had 7 viewings and an offer at the asking price, not only that but Frost also found me the perfect house and were the agents for both sale and purchase.
During my buying and selling experience, nothing was too much trouble for Frost, they kept in regular contact, advised me at every step of the sale and helped with any issues that came up whilst also putting me at ease and ensuring everything went as smoothly as possible.
I really cannot rate them highly enough, I mainly dealt with Jamie King, who I ended up re-naming 'Batman' because he was so efficient, however any time I spoke to anyone else in the office, they knew exactly where we were in terms of the sale and purchase and were always polite, helpful and friendly.
I couldn't be happier with the way Frost acted and wouldn't hesitate to recommend them to anybody, they are superheroes!
Caroline · 12 April 2016
★★★★★ 1/5
FacebookI was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were;
I am on maternity leave (yet I was in full tome employment and I will be going back to work!)
That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years!
My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m
And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them!
Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent.
Personally, this is a 'snobby' establishment & obviously we are too common for you!
Disgusted!!
Charlotte · 31 March 2016
★★★★★ 5/5
GoogleFrost have been amazing from the offset of signing with them, we previously tried for a year to sell our house with two other agents that both failed us. Throughout the process Frost kept us informed and at any point of us being in touch, …
Mala · 8 October 2024
Agent replied · 18 October 2023
Thank you so much for taking the time to write this fantastic 5* review for Shane and our Ashford Sales team. We are delighted to hear that they have been amazing from the start. We will pass your comments on to them and to our senior … More
★★★★★ 5/5
GoogleExcellent, friendly service! We bought our property through The Frost Partnership Estate Agents Ashford, they were fantastic all the way through. Highly recommend Harry Johnson, he dealt with us throughout the whole process. He was …
Smrithi · 8 October 2021
Agent replied
Thank you. That's great to read; we're so pleased the Ashford team provided you with excellent friendly service throughout, especially Harry Johnson. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleAfter no success with another agent, we swapped to Frost in Ashford. From the very beginning Alex and his team gave us confidence that we were in good hands. They were friendly, kept us informed following viewings and when we accepted an …
Linda · 8 October 2019
Agent replied
Hi Linda,
Many thanks for your 5* review for the Ashford team. We're delighted to read that Alex and his team filled you with confidence, and provided a helpful, … More
★★★★★ 5/5
View AgentsHighly recommended
I can’t thank Frost Ashford enough. Really made things easy and understandable for my first property purchase. All very supportive, easily contactable, and friendly to deal with. Alex White was a great help, very professional, knowledgeable and was only ever a phone call or text message away from an answer to any questions or worries that I had. Thank you all, I would highly recommend to anyone who asks. Worthy of a 5-star review and more.
Ryan · 26 March 2019
★★★★★ 5/5
GoogleI was really impressed. Even as our solicitor was letting us down and it looked like we weren't going to be able to complete on the day we were promised, Jamie at Frost Partnership in Ashford came through. He was a great communicator and …
Christina · 8 October 2024
Agent replied · 26 August 2024
Hi Christina - Thank you so much for writing this fantastic, 5 star review for Jamie and our Ashford Sales Team. It was a real pleasure to read that Jamie was the bright star in a difficult process and helped you to complete. We will pass … More
★★★★★ 5/5
GoogleI have just used Frost Ashford for the second time, and I was yet again absolutely thrilled with the service I received.
Harry Johnson is quite simply Amazing! He was knowledgeable, friendly and very …
Caz · 8 October 2021
Agent replied
Hi Caz,
Thank you so much for your 5* review. That's fantastic to read; we're so pleased the Ashford team provided you with a great experience throughout, especially … More
★★★★★ 5/5
GoogleMy experience with Frost was seamless and, stress free. Mitchell provided excellent advice, customer service and support in what could have been a stressful time. As well as also providing advice and, answering my many queries at such a fast pace. Very pleased with my experience and, will certainly be recommending.
Sky · 13 May 2024
Agent replied · 30 September 2023
Thank you so much for this fantastic 5 star Google review for Mitchell from our Ashford Lettings team. It’s great to read that your experience with Frost was seamless, stress free and that Mitchell provided excellent advice, customer … More
★★★★★ 5/5
GoogleFrost came to value my maisonette on Saturday, the estate agent was extremely efficient and took photos/video that morning with my sale going live on Monday… by Thursday I had an offer and accepted. I needed a few things repairing after …
Deborah6807 · 8 October 2024
Agent replied · 26 August 2024
Thank you so much for writing this 5 star review for our Ashford Residential Sales team. It was a pleasure to read about the excellent service that the team showed in selling your property. We will pass your comments on to them and also to … More
★★★★★ 5/5
GoogleI just sold and purchased properties with Frost Ashford. All members of staff were great, but I would like to mention Kanika, Paige, Ellie, and of course Jamie for a brilliant effort to complete the sale and purchase of my properties. …
Z · 8 October 2024
Agent replied · 26 August 2024
So many thanks for writing this 5* Google review for our Ashford sales team. We are delighted to hear about their brilliant effort to complete the sale and purchase of your properties. We will pass your comments on to them and to our senior … More
★★★★★ 5/5
Googleexcellent communication from the team at ashford branch nothing to much trouble and help with any problems and very friendly staff and always returned calls Highly recommend to use again
Charles · 24 March 2025
Agent replied · 26 August 2024
Thank you so much for posting this amazing 5* Google review for our Ashford Sales team. We are delighted to hear that you received excellent communication from the team, that nothing was too much trouble and you had help with any problems. … More
★★★★★ 4/5
GoogleJosh ashford team, the loveliest estate agent.
Allen Taylor, Ashford branch, one of the most experienced estate agent.
Christy · 8 August 2025
Agent replied
Many thanks for your review - much appreciated!
★★★★★ 5/5
FacebookFrost sold my mums home so quickly and achieved a very good price, they were all so professional, friendly and approachable about all our questions especially Gemma the manager, highly recommended
Sara · 16 November 2021
Agent replied · 30 April 2023
Hi Sara,
Many thanks for taking the time to write this super recommendation for Gemma and the team. We are delighted to read that they worked hard to sell your mum's home and that they provided you with a professional and effective property service.
We will pass your comments on.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleMitchell at the Ashford branch is a star. He went to a lot of trouble organising new carpets, cleaning, and replacement windows all within a few days of the Tenant vacating, so we had a mininmal void. Frost's lease is very thorough and I feel confident in their management expertise.
Alain · 13 May 2024
Agent replied · 26 August 2024
Thank you so much for taking the time and trouble to write this incredible 5 star review for Mitchell from our Ashford Lettings team. It’s a pleasure to read that you had a minimal void and feel confident in their management expertise. We … More
★★★★★ 5/5
GoogleI just wanted to thank the Frost partnership and specifically Tayler for the outstanding service she provided to me as a buyer. I understand an estate agents duties are towards the seller but even as a buyer she was extremely professional, prompt in her responses to me and just excellent in keeping me informed. Nothing was ever too much trouble and she was great at liaising between me and the seller. Strongly recommend the agency and Tayler to anyone.PositiveResponsiveness, Quality, Professionalism
S · 27 August 2021
Agent replied
Thank you so much for your 5* review. That's great to read; we're delighted the Ashford team provided you with outstanding service, especially Tayler. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe cannot recommend frost enough, after being on market with another local agent for months we quickly received 4 offers in one week with frost. Despite difficulties of losing our buyer frost quickly found us another and saved us from …
Lisa · 8 October 2024
Agent replied · 26 August 2024
Hi Lisa - Thank you so much for taking the time to write this superb 5* Google review for Paige and our Ashford Sales team. We are delighted to hear that they were different from the other agents you had dealt with and that nothing was ever … More
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