Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRecently registered with the frost partnership in ashford.
Really professional conversation and clear understanding of my needs.
Hopeful to find a property through Mitchell and Layla and would highly recommend their services.
Oliver · 24 August 2025
Agent replied · 24 March 2026
Many thanks for taking the time to post this fantastic 5 star Google review for our Ashford Lettings team. We are delighted to hear that they had a clear understanding of your needs and that you would highly recommend their services. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookWe sold our property recently through Frost. We approached Frost after having a bad experience through a different estate agent.
However from start to finish Frost were very efficient, professional and would like to personally thank Alex from the Ashford branch for his gold star service.
Alex was fantastic throughout going beyond whats expected.
Regards
Julie and Liza
Jools · 20 September 2017
Agent replied
Hi Julie,
Many thanks for taking the time to write this super review. We're delighted you had a good experience with the Frosts team and will pass your comments on to Alex and our senior management team. Best wishes
★★★★★ 1/5
TrustpilotAt the end of the rental period high fee 490 GBP
At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office
Ugur · 5 February 2025
★★★★★ 5/5
GoogleI recently had the pleasure of dealing with Mitchell from Frost agency , and I couldn’t be happier with the experience.
Mitchell was extremely helpful, professional. …
Gabooo · 8 October 2023
Agent replied · 25 April 2023
Thank you so much for leaving this amazing 5* review for Mitchell Russell from our Ashford Lettings team. We are so pleased to hear that Mitchell was extremely helpful, professional, kept you updated and made sure everything went really … More
★★★★★ 5/5
TrustpilotJamie Berryman is a Saint
Jamie Berryman is a Saint!
I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.
Marianne · 10 June 2021
★★★★★ 5/5
FacebookMatthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market.
I would have no hesitation in recommending their services.
Neil · 3 April 2021
Agent replied
Hi Neil,
Many thanks for taking the time to write this glowing recommendation. We are delighted to read you received a prompt and knowledgeable property service during the sale of your parent's house.
We will pass your comments on to all involved.
Best wishes from all of us at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotVery bad experience with the feltham branch staff!!
Very bad experience with the staff!!
Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else.
Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else.
Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update.
Refund has been issued still waiting for it.
I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market?
No communication withing the staff. I have to chase all the time
I would say its a waste of time dealing with company like this!!
Amardeep · 24 March 2021
★★★★★ 5/5
TrustpilotCarla has been such great help
Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.
Tracey · 21 December 2024
★★★★★ 5/5
GoogleA stressful time was eased by the professionalism of the team at Frost's. I was kept informed at all times. The team were spot on from start to finish!!!
Alan · 24 August 2025
Agent replied · 24 March 2026
What a fantastic review! Thank you so so much for writing this 5 star Google review for our Ashford Sales team. It was great to hear that a stressful time was eased by the professionalism of the team and that you were kept informed at all times. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotLetter beware!
We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20!
Beware! Take photos of everything and send email confirmations to protect yourselves.
Richard · 22 October 2020
★★★★★ 5/5
GoogleGreat experience with the Frost Partnership in Ashford throughout. Alex White over saw everything and was always available for support and advice. Harry Johnson was our main contact and was a pleasure to work with, very enthusiastic and on the ball. Would definitely recommend! Thanks.
Paul · 22 May 2021
Agent replied
Hi Paul,
Thank you. That's fantastic to read; we're so pleased the Ashford team provided you with a great experience throughout, especially Alex White and Harry Johnson. … More
★★★★★ 1/5
TrustpilotHad EE call asking to switch said easy…
Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless
Adam73 · 18 December 2024
★★★★★ 5/5
GoogleGreat work from Ellie and Jamie.
Jamie helped co-ordinate the finals parts of the sale with great effort. Very much appreciated. Well done.
S · 24 September 2025
Agent replied · 24 March 2026
Thank you for taking the time to write such an amazing 5* Google review for Ellie and Jamie from our Ashford Sales team. We are so pleased to hear that Jamie’s efforts to co-ordinate the final parts of the sale were very much appreciated. We will pass your comments on to Ellie, Jamie and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookThanks to Alex and the team at the Ashford (Surrey) office. Very professional and always helped with all my questions at any time of the day. They chased various parties to keep the process smooth and timely. Definately recommend them and their conveyancing solicitor, Joanne Jessop at Adkirk Law.
Steve · 6 September 2019
Agent replied
Hi Steve,
Many thanks for taking the time to write this glowing recommendation for Alex and the Ashford team. We're delighted to read they provided you with a professional and timely property service. We will pass your comments on to all involved. Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleI used Frost for the first time and the service they've provided throughout the process has been professional and responsive.
Chet went above and beyond to ensure things run smoothly, keeping me up to date at each stage. I would recommend this company to anyone in the same position.
Nick · 15 August 2019
Agent replied
Hi Nicholas,
Many thanks for taking the time to write this 5* review for Chet and The Frost Partnership Ashford team. We are delighted to read that he went above and beyond to ensure you received a professional and informative property service, and that you will be recommending them in future.
We will pass your comments on to all involved and our senior management team.
Best wishes to you from all at The Frost Partnership
★★★★★ 5/5
FacebookFrosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.
Joe · 20 May 2021
Agent replied
Hi Joe,
Many thanks for taking the time to write this recommendation for Gemma from our Chesham office.
We are delighted to read that she provided you with a proactive and responsive property service throughout the sale of your property.…See More
★★★★★ 5/5
GoogleBuying our first house was a breeze! We were worried about the process but Frosts made it so easy & simple! Contacted us throughout the process, allowed us to visit the property when we needed to whilst it was going through. Few issues when …
Chloe-Roseanne · 8 October 2020
Agent replied
Hi Chloe,
Many thanks for taking the time to write this glowing 5* review for Harry and the Ashford team. … More
★★★★★ 5/5
FacebookExcellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!
Jack · 25 May 2022
Agent replied · 30 April 2023
Hi Jack, Many thanks for taking the time to write this glowing recommendation for Naomi and the team.
We are delighted to read that they provided you with an efficient, proactive and professional property service throughout the purchase of your first home.
We will pass your comments on to all involved and to our senior management team.
Wishing you every happiness in your new home from all The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI have had excellent and professional service over the past five years from the team at Frost Partnership in Ashford as they have been letting agents for my property. Josh Frewin is well informed, responsive, professional, and a friendly …
Hannah · 8 October 2021
Agent replied
Hi Hannah,
Many thanks for taking the time to write this 5* review for our Ashford Lettings team and thank you for your continued support. … More
★★★★★ 5/5
GoogleGreat service 👍 . We bought our first home through frost. The staff is lovely & very knowledgeable. They kept us updated every other day all thoroughout the purchase. Thank you so much frost. …
Archie · 24 April 2025
Agent replied · 24 March 2026
Hi Archie - Thank you for this lovely 5* review for our Ashford team. We are delighted to hear that they kept you updated regularly throughout the purchase. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleMitchell has been helpful and efficient in letting my property
Anna · 13 May 2024
Agent replied · 26 August 2024
Hi Anna - Thank you so much for this 5* review for Mitchell from our Ashford Lettings team. We are pleased to hear that he has been helpful and efficient in letting your property. We will pass your comments on to him and to our senior … More
★★★★★ 5/5
GoogleWe dealt with Harry for our purchase and he was great. Kept us informed all through the process and assisted with any niggles along the way, to ensure that nothing slowed down the whole process unnecessarily! Would highly recommend 😊 …
Kay · 22 May 2021
Agent replied
Hi Kay,
Many thanks for taking the time to write this 5* review. We are delighted to read that Harry from our Ashford team kept you so well informed and provided you … More
★★★★★ 5/5
View AgentsThe professionalism and support we received from Frost was exceptional
Harry Johnson from Frost Ashford was the person who showed us around the property which we ended up buying. Harry is a young man who impressed my wife and I with his professionalism and his knowledge of the property he was showing us around. Harry is very respectful and mature for his young age.
Once our offer was accepted Jeremy Boyle then liaised with us. Jeremy was brilliant! He made us feel extremely comfortable in the knowledge that we could ring him and ask him for updates and he would liaise with our solicitor and get back to us immediately, in many cases quicker that our solicitor would.
Then Andy from Frost Ashford contacted me and kept me updated with everything in the last couple of weeks of our purchase.
All in all, our whole experience with Frost, Ashford, from start to finish was brilliant and I intend to shout about it to everyone that I know!
Bill · 5 December 2018
★★★★★ 5/5
GoogleWe had an excellent experience working with Jamie. He was professional, attentive, and made the entire process of buying our first home smooth and stress-free. Whether it was answering our numerous questions, arranging viewings, or negotiating on our behalf, Jamie consistently went above and beyond to ensure our needs were met. Highly recommended
Andrea · 27 July 2024
Agent replied · 26 August 2024
Thank you for taking the time to write this superb 5* Google review for Jamie from our Ashford Sales team. We are delighted to hear that he made the entire process of buying your first home smooth and stress-free. We will pass your comments on to him and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
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