Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMe and my boyfriend just moved into a property managed by Frost. I couldn’t recommend them more!!! We had a terrible experience with our previous estate agent so we were relieved when we realised that Frost are actually super available, …
Lavinia · 8 October 2024
Agent replied · 26 August 2024
Thank you so much for taking the time to write this 5* Google review for our Ashford Lettings team and especially Layla. We are delighted to hear that they were super available, helpful and professional and made the whole process extremely … More
★★★★★ 5/5
GoogleVery delightful to deal with such professionals.Skye and Jamie. They have been very supportive in our new purchase.They have been updating us and their communication is excellent.Highly recommended. Thanks
Salman · 24 March 2025
Agent replied · 11 January 2025
Many thanks for writing this 5 star Google review for Skye, Jamie and our Ashford team. It was great to hear that they were so supportive in your new purchase and that their communication was excellent. We will pass your comments on to them … More
★★★★★ 5/5
GoogleAlex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than expected. The initial valuation was carried out by Alex, who has an excellent …
Pete · 8 October 2018
Agent replied
Thank you so much for taking the time to write this glowing 5* review for the Ashford team. We're sorry to hear that there were difficulties during your sale, but it is great to hear that Alex, Jamie and Jeremy tried to minimise the stress … More
★★★★★ 5/5
GoogleVery recently rented a flat through them. From the viewing with Paige on a very rainy Saturday to getting our perfect first flat through Mitchell, it was flawless, easy and we have already decided, when the day comes to buy, we will be using Frost in Ashford! Thank You!!
Danielle · 13 May 2024
Agent replied · 27 August 2023
Hi Danielle - Thank you so much for taking the time to write this fantastic 5 star review for Mitchell and Paige from our Ashford Lettings team. We are so pleased to hear that the rental was flawless and that when you come to buy, you will … More
★★★★★ 5/5
View AgentsGreat Services, thoroughly recommend!
After no success with another agent, we swapped to Frost in Ashford. From the very beginning Alex and his team gave us confidence that we were in good hands. They were friendly, kept us informed following viewings and when we accepted an offer, guided us through the whole process. Thanks to the whole team, especially Alex, Amy and Andy. Will certainly recommend your services to anyone looking to sell their home.
Linda · 9 January 2019
★★★★★ 5/5
TrustpilotWonderful service from Danielle…
Wonderful service from Danielle Sprenger
We have been receiving service from Frost partnership for the last 7 years. However since Danielle joined the company our view has completely changed positively, we received very nice & friendly service from Danielle Sprenger She is always hard working, helpful, professional and practical . Before she joined the company, we were mislead by the property management team, who were slow and never taken care of the issues ( even Black mailing that could use anytime the management keys when trying the book time for repair visits etc) but since Danielle has joined the company she has always approved the issues with care and respect the family. We are really grateful for her efforts and positivity throughout what has been a stressful time for us particularly when we decided to vacate the property. I'm also very pleased with the fast and polite communication with Danielle. The Frost partnership should keep her and needs to recognise for her for the hard work who made such a positive impact for the customers. Wonderful service all round from Danielle.
Mumtaz · 16 May 2024
★★★★★ 5/5
GoogleI can’t thank Frost Ashford enough. Really made things easy and understandable for my first property purchase. All very supportive, easily contactable, and friendly to deal with. Alex White was a great help, very professional, knowledgeable …
Peter · 8 October 2019
Agent replied
Hi, Many thanks for taking the time to write this glowing 5 star review for Alex and the Frost Ashford team. We're delighted to hear that you were provided with both a professional and knowledgable property service. We will pass your … More
★★★★★ 5/5
FacebookGreat experience finding my new flat. Thanks to Sophie for being so efficient and emailing me with details about the flat that matched what I was looking for. Would highly recommend.
Gill · 28 May 2021
Agent replied
Thank you for taking the time to write this recommendation Gill. We are delighted that you received a professional property service from Sophie, and will pass your comments on to her and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
FacebookHelpful and professional helping us patiently every step of the way. Jacqui Cuthbert was so empathetic and understanding of the emotions involved in selling a house. I would highly recommend the service they gave.
Sue · 7 August 2020
Agent replied · 30 April 2023
Hi Sue,
Many apologies for the delay in responding to your recommendation, but we have only just seen this.
Many thanks for taking the time to write this super review for Jacqui. We are delighted that you received an empathetic and professional property service during the sale of your property.
We will pass your comments on to Jacqui and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleExcellent service throughout. Mitchell found us a tenant and they were moved in in just two weeks. Any problems with legalities were sorted promptly and professionally by the office staff, with personal contact if required. I've previously …
Andy · 8 October 2024
Agent replied · 26 August 2024
Hi Andy - Thank you so much for taking the time to write this superb 5* Google review for Mitchell and our Ashford Lettings team. We are so pleased that you received excellent service throughout. We will pass your comments on to Mitchell … More
★★★★★ 5/5
GoogleI have used The Frost Partnership for the past few years, and I have been very happy with Mitchell and Layla’s professionalism, communication and advice throughout. We recently converted our family home into a HMO property. Mitchell …
Sarah · 8 October 2024
Agent replied · 22 October 2024
WOW! Thank you so much for taking the time to post this superb 5 star Google review for our Ashford Lettings team and especially Mitchell and Layla. We are delighted hear that you have been very happy with their professionalism, … More
★★★★★ 1/5
Facebook(Ashford) - Avoid at all costs.. They have absolutely no clue what to do about anything in the property and had left us strapped for cash at this horrible time for many. It had been a month since we left the property and still no deposit back and lots of messing us around. The landlord was a priority over us tenants at Frost which is a disgrace. They wanted us to pay for a deep clean when in fact it was agreed that we won't as we had to clean the place up ourselves. I even paid and put in a brand new carpet as black mould was everywhere and we were ignored on various occasions.
Update: it is now Monday 23rd November 2020. Frosts Accounts team were contacted teice by two seperate frost colleagues who were ignored with no update. We have now been left without a penny and had to get a new tenancy elsewhere so am now struggling due to paying a deposit for new place. This is no way to treat customers past and present during a pandemic. Just pay our deposit back please so I can pay our bills!
Alex · 28 November 2020
Agent replied
H Alex, We have messaged you.
★★★★★ 1/5
GoogleAvoid at all costs.. They absolutely no clue what to do about anything in the property and had left us strapped for cash at this horrible time for many. It had been a month since we left the property and still no deposit back and lots of messing us around. The landlord was a priority over us tenants at Frost which is a disgrace. They wanted us to pay for a deep clean when in fact it was agreed that we won't as we had to clean the place up ourselves. I even paid and put in a brand new carpet as black mould was everywhere and we were ignored on various occasions.
Alex · 13 November 2020
Agent replied
Hi Alex,
We have noted your comments and will be forwarding your message to our management team for them to investigate further.
Please can you email this message along with your full contact details to marketing@frostweb.co.uk and one of the team will be in touch.
Kind regards
★★★★★ 5/5
FacebookExcellent service, made selling very easy - thank you so much Nicola
Deb · 21 February 2025
★★★★★ 5/5
GoogleAfter a successful sale of my grandmothers bungalow we would thoroughly recommend using Frosts Estate Agents in Ashford, Middlesex. Paige, Skye, Ellie and Jamie, the Manager, were extremely helpful and efficient with all aspects of the …
Michelle · 8 October 2024
Agent replied · 26 August 2024
WOW! Thank you so much for writing this fabulous 5 star review for Jamie and our Ashford Sales team. It was a pleasure to hear that they were extremely helpful and efficient with all aspects of the sale. We will pass your comments on to … More
★★★★★ 5/5
GoogleWe dealt with Josh and Leah to rent out out flat and they did an outstanding job. We were informed every step of the way. We are happy with the service, thank you.
Sarah · 22 May 2020
Agent replied
Hi Sarah,
Many thanks for taking the time to write this 5* review for Josh and Leah in our Ashford office. We're delighted to read that they did an outstanding job … More
★★★★★ 5/5
FacebookVery helpful, pleased with it, I wish
thank Alison for all her hard work, apart from all the delays that occurred, I still recommend them.
Nicu · 19 January 2022
Agent replied · 19 May 2026
Hi Nicu,
Many thanks for your recommendation and we will pass your thanks on to Alison.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe had an excellent experience working with Jamie. He was professional, attentive, and made the entire process of buying our first home smooth and stress-free. Whether it was answering our numerous questions, arranging viewings, or …
Andrea · 8 October 2024
Agent replied · 24 March 2026
Thank you for taking the time to write this superb 5* Google review for Jamie from our Ashford Sales team. We are delighted to hear that he made the entire process of buying your first home smooth and stress-free. We will pass your comments … More
★★★★★ 5/5
GoogleI am really happy with them. They are very polite and give us all the information we want with so much passion. 100/100🙏 …
Aaryan · 24 March 2025
Agent replied · 26 August 2024
Thank you so much for writing this 5* Google review for our Ashford team. We are delighted to hear your positive feedback and that they scored 100/100!! We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookLuke and Caroline were both very knowledgeable and very helpful in helping us to secure a very popular property! Excellent service! Highly recommend.
Joanna · 28 February 2022
Agent replied · 30 April 2023
Hi Joanna,
Thank you for taking the time to write this recommendation. We will pass your comments on to Luke and Caroline.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
View AgentsGreat customer service
Selling our property was a very stressful experience , however thanks to Amy she made us feel as comfortable as possible throughout the process. She was always keeping us updated , chasing up all parties to ensure everything in place and went smoothly. I would highly recommend Frost especially Amy so I know where to go next time im in a position to buy a property.
Terry · 20 December 2018
★★★★★ 5/5
FacebookProfessionalism, friendliness and communication. Especially would like to thank Harry at the Ashford branch, he was fantastic, very helpful and always got back to me when he could.
Faye · 9 February 2021
Agent replied · 30 April 2023
Hi Faye
Many thanks for taking the time to write this recommendation. We are delighted to read that Harry from our Ashford team was so helpful. We will pass your comments on to Harry and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
TrustpilotHighly recommend!
As landlord and seller, I have been greatly helped by the teams at Frost in Surrey! Katie and Charlotte and their team members have been phenomenal at making the letting and sales process as smooth as possible for me. They have been patient and friendly which makes the partnership with them a really enjoyable experience. For that, I would recommend them highly!
Andrew · 13 December 2024
★★★★★ 5/5
View Agentsnew home
I would like to thank Sophia and Rob from the ashford branch of frost partnership. I am a first time buyer and they put me at ease and help me with any enquriers I had and it has just made my memory of buying a easier process when you have just someone there to help you. Thank you again for such a great service
Emma · 19 August 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
