Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookWe sold our house with the GX Frost branch earlier this year and were really happy with our experience throughout. Everything was done with our best interests in mind. The team, lead by Richard, were always available to talk and provide helpful advice. They are such a nice team too and went above and beyond. They completely surpassed our expectations and I would wholeheartedly recommend them.
Debs · 23 August 2022
Agent replied · 30 April 2023
Hi Debs,
Thank you for your super review for our Gerrards Cross team. It is great to read that they provided you with a professional, friendly and helpful property service that exceeded your expectations.
We will pass your comments on to Richard and his team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleYou made the whole process just so simple, thank you for always answering our queries. Thank you Frost! You are the best!
Parveen · 24 March 2025
Agent replied · 24 March 2026
Many thanks for taking the time to write this fabulous 5* review for our Ashford team. It was great to read that they made the whole process so simple for you. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleI made the mistake of replacing a previous tenant on an ongoing contract instead of forcing a new one to start, and I was punished for it. At no point was a proper inventory done, and I was therefore held liable for every stain and dent that had been done by the person I replaced.
I have often moved around during my time renting; and the effort i put into cleaning, as well as minor accidental damage, has always been taken in good faith. My dealings with Frost have vastly changed my attitude for what is apparently 'normal' for an estate agent's conduct in London. Things such as water-marks on the wall by the sink, or dust stains from standing furniture on the carpets, were considered serious offences and had to be haggled down from complete repainting and other overzealous measures. Incidentally, the original paint both in the flat and in the surrounding communal spaces was terrible and would crack if it was heated and cooled too much, while also becoming a chalky streaked or smudged mess if you dared try to clean it with a dry cloth or with anything damp. This was also held against us. In the space of two years a single toilet-seat hinge came loose and eventually cracked, but was still functional, and that alone merited £60 in replacement costs. The list of petty grievances and excessive billing to repair them just went on and on.
If you enjoy being patronized when it comes time to leave the property, overcharged for every single petty problem possible, and having to fight to prove that anything might deign to fall under reasonable wear and tear, there is no better estate agent around.
If you do go with this estate agent then I HIGHLY suggest that you document absolutely everything possible to avoid being bullied and billed unfairly. Had I done so I might have come out of it with a reasonable experience.
Edit, update & response:
My responses to your various points are as follows:
1.That is very much not how I remember the original exchange. He did not remove it for being factually incorrect, he removed it due to negotiating its removal with you to solve an earlier issue not related to the moving out process.
2. I would have reviewed your service earlier but I was heavily encouraged by my flatmate to not do so as, in his words, it could have been held against us had we chosen to challenge the deductions. As he was the one who was to be receiving what was left of the deposit, and since I have no reason to trust your agency, I felt it better to wait. Sharing my experiences with your outstanding agency, and estate agents in general, subsequently fell off my radar until recently.
3. I am not contending that the flat was left in a flawless condition. I am, however, contending that:
- many of the problems that did occur were unavoidable due to various poor design and material choices,
- your agency refused to even use the pretence of considering two years worth of wear and tear on the flat,
- your original attempts, as an agency, to deduct money from the deposit were borderline outrageous, as evidenced by the fact that many of the more unproveable claims were immediately discounted under even the minor scrutiny and resistance that we were willing to go through whilst also attempting to move house.
In short: I think it's very easy to say "oh, you just left it in poor condition", but please continue to believe that if it suits you.
Perhaps it is expected that my experiences outside London are simply a different renting culture. I find this explanation unlikely, considering that the new estate agent I dealt with, and the landlord I now live with, seem in kind with what I would normally expect from these types of arrangements.
Kind regards.
C · 30 July 2019
Agent replied
Dear CR,
It is surprising to receive this review some 5 months after your tenancy ended, particularly since your joint tenant submitted a negative review at the time which he then withdrew as it was incorrect. We do however take any reviews seriously and have looked into your issue. Unfortunately the property was left in a poor condition so costs were taken from the deposit to cover cleaning and damages to restore the property to its original condition.
Kind regards
★★★★★ 5/5
GoogleThe team at Frost is amazing, I first came into contact with Paige, she is the first person to guide us on what to do, thank you Paige! Then Jamie, who is a man devoted body and soul to his cause. I had a great time working with him and he …
DELIA · 8 October 2023
Agent replied · 5 August 2023
Hi Delia - Thank you so much for your fabulous 5 star Google review for our Ashford Sales team, especially Paige and Jamie. It was great to read that they helped you to make your dream come true! We will pass your comments on to them and … More
★★★★★ 5/5
FacebookGreg has been very helpful throughout the whole process of looking for a place to rent, within 15 minutes of the first initial phone call he had sent me 6 potential properties and from then we booked viewings soon after he was attentive and made the process very easy for first time rentals like myself! Always keeping in contact and keeping me up to date with any progress.
Would highly recommend Frost as an Estate Agent!
Thanks, Abby
Abby · 13 January 2020
Agent replied
HI Abby,
Many thanks for taking the time to write this recommendation for Greg.
We are delighted to read that he has provided you with a helpful, prompt and professional property service in your search for a home to rent.
We will pass on your comments to Greg and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
FacebookThe following review is from my father who does not have a Facebook account: Frost Partnership BeaconsfieldHaving chosen the Frost Partnership for the sale of my mothers (81 Yr old) house and purchase of her flat, I would like to say that the team of Franky, John and headed by David Wright were beyond excellent. I had very precise criteria for the arrangement of viewings and communication of decisions which David ensured were kept to.Totally professional does not begin to describe just how impressed I have been. His appreciation of dealing with my mother, his knowledge of the area and process and it’s complications. Above all his constant communication kept me fully in the know at every stage.If your looking for an estate agent and are prepared to be guided by their knowledge, then look no further.Mike Smith
Kathryn · 5 August 2018
Agent replied
Hi Kathryn,
A huge thank you for taking the time to post this on behalf of your father, we really appreciate it.
Please thank Mike for this glowing 5* review of our Beaconsfield team, we're delighted to hear about their professionalism, knowledge and…See more
★★★★★ 5/5
FacebookAnother amazing experience from the Frost partnership Ashford, Middx. Especially The manager Alex White who is always there to answer any questions, nothing is too much trouble for him. He always goes above and beyond what you would expect. We have used Frost on a number of occasions now and never disappointed. Also thank you to Harry who also delivered very high standard.
Would recommend the Frost partnership 110%
Lisa and Andy
Lisa · 24 April 2021
Agent replied
Hi Lisa and Andy,
Thank you so much for taking the time to write this recommendation for Alex and Harry from our Ashford team.
We are delighted to read that they are providing an exemplary and informative property service, with nothing being too much trouble.
We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe had lots of support on the purchase of our first home - Paige was very friendly and warm, was always on hand to answer any questions we had as well as book in multiple viewings. Thank you so much!
Amy · 13 May 2024
Agent replied · 14 July 2023
Hi Amy - Thank you very much for your 5 star review for Paige and our Ashford team. It was a pleasure to read that you had lots of support on the purchase of your first home. We will pass your comments on her and also to our senior … More
★★★★★ 5/5
GoogleI recently sold my house with Frost Partnership in Ashford, and I couldn't be more pleased with the experience. Paige and Jamie were absolutely phenomenal throughout the entire process. …
Diarmuid · 8 October 2024
Agent replied · 26 August 2024
WOW! Thank you so much for writing this fabulous 5 star review for Paige and Jamie from our Ashford Sales team. It was a real pleasure to hear that their teamwork and commitment to exceptional service ensured your house sale went through … More
★★★★★ 5/5
FacebookJust wanted to express my sincere thanks to Naomi Forward in Lettings for her exceptional service throughout the entire process. From the initial property viewing to collecting the keys, Naomi was professional, friendly, and incredibly helpful. She was always prompt, informative, and went above and beyond to answer any questions we had. Naomi made the whole experience stress-free and enjoyable. We wouldn't hesitate to recommend her services to anyone. Thank you. 😀
Doreen · 12 March 2024
★★★★★ 5/5
FacebookI just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot 😂). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend 🏅
Helen · 27 June 2019
Agent replied · 30 April 2023
Hi Helen
Many thanks for taking the time to write this fabulous review for Gemma from our Chesham office. We are delighted to read that she provided you with a professional, personable and efficient property service whilst finding you your dream home. We will pass your comments on to both Gemma and our senior management team.
Wishing you every happiness in your new home from all at The Frost Partnership
★★★★★ 5/5
FacebookI just want to say a HUGE thank you to Gemma Testa for all her support over the past few months. She went above and beyond to make sure we reached our dream of becoming homeowners!! Communication was excellent and she was always so lovely on the end of the phone (I called a lot ??). She helped make a stressful situation into a positive one and we are very grateful. 100% recommend ??
Helen · 27 June 2019
Agent replied
Hi Helen
Many thanks for taking the time to write this fabulous review for Gemma from our Chesham office. We are delighted to read that she provided you with a professional, personable and efficient property service whilst finding you your dream home. We will pass your comments on to both Gemma and our senior management team.
Wishing you every happiness in your new home from all at The Frost Partnership
★★★★★ 5/5
GoogleThe staff at Frosts keep you up to date with any progress that's being made when selling your property. From our very 1st valuation with Paige right up to completion, the whole team have been absolutely amazing 👏. We lost our 1st buyer but …
I'm · 8 October 2025
Agent replied · 23 November 2024
Many thanks for writing this 5 star Google review for our Ashford Sales office. It was a pleasure to hear that the whole team were amazing and that you would 100% recommend anyone selling their house to get in touch with them. We will pass … More
★★★★★ 1/5
GoogleHad worst customer experience from Jamie & his team; after confirmation of Jamie that seller has signed contract, funds were transferred on agreed completion date and on completion date he was hiding in office and not responding to our emails & calls;
He never informed us seller has changed mind until completion date and due to his poor handling I lost property and it cost me over £5000 and four months efforts.
Please don’t trust this Branch and particularly Jamie; he is not transparent and nonprofessional and not trustworthy…. Stay away & save yourself from such bad experience
Aftab · 1 August 2023
★★★★★ 5/5
GoogleAfter over 50 years of living in a house, with all of the memories, having to sell seems daunting. The Frost Partnership - Ashford (Jamie and his team) went over and above with my In Laws, and were always very polite and professional when …
Lynne · 8 October 2023
Agent replied · 12 April 2023
Thank you so much for leaving this amazing 5* review for our Ashford Sales team. We are so pleased to hear that they made the whole process as smooth and stress free as possible and took the sale to completion, all within a 3 month period. … More
★★★★★ 5/5
GoogleJamie and the team (and especially our dealings with Paige as well ) were nothing but professional and super helpful. My parents are approaching ninety years old and were moving to be near me. Jamie got a the price we wanted and was so …
Mark · 8 October 2023
Agent replied · 30 September 2023
Thank you so much for this amazing 5 star Google review for Jamie, Paige and our Ashford Sales team. We are delighted to read that they were amazing and that you would highly recommend Frosts Ashford. We will pass your comments on to them … More
★★★★★ 5/5
GoogleIt was a smooth quick process from start to finish. Ella was excellent responded to all my queries very quickly which put my mind at ease. I cannot recommend them enough! Thank you so much Ella for helping me sell my home and guiding me through the process much appreciated
Sam · 22 May 2023
Agent replied
Thank you so much for taking the time to write this fantastic 5* review for Ella from our Ashford Sales team. We are so pleased to hear that it was a smooth, quick process from start to finish. We will pass your comments on to them and to … More
★★★★★ 5/5
GoogleWe were looking a house for rent in Ashford area , and found on frost website , Mitchell Russel was our letting manager, very professional service, very helpful . Thanks Mitchell and frost team.
Amit · 13 May 2024
Agent replied · 30 July 2023
Thank you for taking the time to write this amazing 5 star review for Mitchell from our Ashford Lettings team. We are pleased to hear that he provided very professional service, and was very helpful. We will pass your comments on to … More
★★★★★ 5/5
GoogleWe had very good experience with the Ashford branch of Frost. I had pleasure to deal with Mitchell. He was very helpful, polite and professional. All went really smoothly so will definitely recommend Frost
Ewa · 13 May 2024
Agent replied · 30 September 2023
Hi Ewa - Thank you for taking the time to write this fantastic 5 star review for Mitchell from our Ashford Lettings team. We are so pleased to hear that all went really smoothly and that you will definitely recommend Frost. We will pass … More
★★★★★ 5/5
GoogleThank you Jamie, Paige and team at Frost Ashford. Jamie helped guide me through making the Probate sale from recommending house clearance to achieving the sale after several months, numerous viewings and speculative offers.
Dave · 13 May 2024
Agent replied · 26 August 2024
Hi Dave - Thank you so much for taking the time to write this 5* review for our Ashford team. We are delighted to hear your feedback. We will pass your comments on to the team and to our senior management team. … More
★★★★★ 5/5
GoogleVery well pleased with how the process of buying my first home went. I dealt with Jamie and Kanika who have listened to my concerns, answered my queries and assisted with the whole process. They were super nice and helpful. I am convinced …
Darius · 8 October 2023
Agent replied · 18 October 2023
Hi Darius - Thank you so much for taking the time to write this fantastic 5 star review for our Ashford Sales team and especially Jamie and Kanika who listened to your concerns, answered your queries and assisted with the whole process of … More
★★★★★ 5/5
GoogleVery helpful throughout process.
Lee · 17 August 2026
Agent replied · 18 August 2026
Thank you so much for taking the time to write this 5* review for our Ashford team. We are delighted to hear your feedback. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookI purchased a house recently through Frost Partnership and I had a great experience with them. Alex Grace was really helpful all throughout, he was very friendly, highly professional, approachable, very prompt and swift in responding. I felt like he was there to help always when needed. I had few conversations with his other colleagues in his office also sometimes and felt all were very helpful and nice. Purchasing house is a bit of a stressful thing but when you have people to support you though your journey of purchase, It will make your life easy and less stressful. Keep it up guys. A BIG THANK YOU
Deepesh · 2 June 2023
★★★★★ 5/5
FacebookA special shout out for Caroline Scott who has been amazing at helping sort out an alternative rental flat for my 93 year old mother-in-law, who was served notice on her current flat at short notice. The compassion and care that Caroline has shown has been outstanding and we will be forever grateful! Thank you The Frost Partnership and especially thank you to Caroline Scott! :)
Sue · 25 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
