★★★★★ 5/5
GoogleGuy Simmons was the sellers' agent for the property we purchased. He was very knowledgeable about the history of the property. He always responded quickly to our email queries and was highly accommodating on the occasions when we needed to gain access to the property before exchange of contracts. He is a true professional.
Tom · 4 May 2024 · Fine Oxford
Agent replied · 29 October 2023
Hi Tom, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!
★★★★★ 5/5
GoogleAbsolutely first rate experience buying our home through Fine and Country Nottingham. Very impressed by their professionalism and efficiency. If I were thinking of selling a house these guys would be my first choice based on our recent experience with them. Thanks Jane Janice and team.
Duncan · 4 May 2024 · Fine Nottingham
★★★★★ 1/5
GoogleI've taken my time to write this review because I wanted to make sure the facts I had were substantiated and cross reference my experience with that of others. …
SJ · 22 April 2024 · Fine Norwich
★★★★★ 5/5
GoogleFrom start to finish, this was an extremely professional and personable experience, the advice on pricing was spot on.
Once we had a buyer, everything was proactive resulting in a hassle free and …
Paul · 22 April 2024 · Fine Norwich
Agent replied · 21 March 2024
Thank you so much for taking the time to write us such a lovely review, it's much appreciated. You and your beautiful house were a pleasure to deal with and we'd love to help you again in the future when you plan your next move.
★★★★★ 5/5
GoogleWe originally purchased our house with Fine and Country 6 years ago and have now just sold it with them, due to move on Friday. They are consistently professional and friendly, they helped us no end with our recent sale with chasing …
Heidi · 22 April 2024 · Fine Norwich
Agent replied · 30 December 2023
Thank you so much for taking the time to leave us such a lovely review. It's very much appreciated and we wish you all the best in your new home!
★★★★★ 5/5
GoogleFine & Country were consistently helpful and professional. The market is challenging at the moment. We experienced this change first-hand from the moment the property was advertised, just as the high was coming to an end, until exchange and …
Glenn · 22 April 2024 · Fine Norwich
Agent replied · 30 December 2023
Thank you so much Glenn for your wonderful review, it's very much appreciated and your kind comments will be passed onto all the staff. Thank you once again and we wish you every happiness for the future.
★★★★★ 5/5
GoogleI would highly recommend Fine & Country. From the first meeting I felt confident I would be dealing with a professional and knowledgeable agent. The photos & brochure were excellent. I sold my house in under a week ! Selling a house can be …
Wendy · 22 April 2024 · Fine Norwich
Agent replied · 30 December 2023
Thank you so much for your glowing review Wendy, it's much appreciated and so lovely for all the team to hear. You were a pleasure to deal with and wish you all the best for the future. If we can be of any help again, please don't hesitate to contact us.
★★★★★ 1/5
GoogleVery disappointed with the service received from Martin at Fine and country Solihull branch. Very unprofessional. Deal of the property had already been made under the table, yet still was going ahead with final offers when clearly we had offered £200k above asking price yet we still were unsuccessful. Wonder why. Will not recommending them to anyone.
Grand · 22 April 2024 · Fine Shirley
Agent replied · 30 September 2023
Dear Grand Occasions,
We hope this message finds you well. We at Fine & Country Solihull were all quite concerned to hear of your displeasure expressed through your recent negative review on Google.
After carefully reviewing our records and all interactions you've had with our office, we also spoke with Martin, our dedicated agent who represents several sellers in the area, including the property in question. He was genuinely shocked and flabbergasted to learn of your negative review, as he places the highest value on transparency and integrity in his work. We want to emphasize that there was absolutely no "under the table" deal, nor any underhanded tactics involved in this transaction. Martin, along with his business partner Rachel Hyde and the entire Fine & Country team, is committed to maintaining the highest ethical standards in all our dealings and would never stand for anything less.
It's crucial to note that there was an extraordinary level of interest in the listing. As we informed all potential buyers, a call for “best and final” offers was initiated, and all offers, including yours, were presented to the sellers in person on the afternoon of Wednesday 20th September. While your offer was generous, appreciated, and under consideration, unfortunately it did not emerge as the highest offer received, nor was it selected by the sellers. It's essential to understand that the decision on which offer to accept solely rests with the sellers and can be influenced by various factors.
We sincerely understand the frustration and disappointment you may have experienced during this process. Indeed we note you wrote this review only a few minutes after being informed your final offer was unsuccessful. Many of us can empathise as we have been in similar situations. Buying a home can be an emotional journey, especially in situations with multiple interested parties, where ultimately only one offer can be accepted.
We hope you might consider removing your review with this additional context in mind, and wish you the best of luck finding a home in the future.
Warm Regards,
Fine & Country Solihull Team
★★★★★ 5/5
GoogleI would definitely recommend Rachel and Martin from Fine & Country - excellent service & advise throughout - thank you
Tracey · 22 April 2024 · Fine Shirley
★★★★★ 5/5
GoogleI would definitely recommend Fine & Country for their knowledge and expertise. They offer a fully comprehensive and professional service.
Craig · 22 April 2024 · Fine Shirley
Agent replied · 26 August 2023
Thank you for the taking the time to give us this review, Craig. It's greatly appreciated!
★★★★★ 5/5
GoogleFantastic experience with Fine & Country, in particular Rachel and Martin. Very knowledgable, brilliant communication throughout the whole process and I would certainly recommend them.
Chris · 22 April 2024 · Fine Shirley
Agent replied · 26 August 2023
Hi Chris,
Thank you so much for the excellent review; it's greatly appreciated. We'll be sure to pass along your feedback to Martin and Rachel. Please let us know if we can be of any assistance in the future.
★★★★★ 5/5
GoogleMartin & Rachel have made the entire process of selling & finding a house such a smooth ride. For something that is meant to be a very stressful experience, I can't express how grateful I am for the ease in which they've helped my parents.
Sophie · 22 April 2024 · Fine Shirley
Agent replied · 26 August 2023
Your thoughtful feedback means a lot to us, and we're truly pleased to know that you had a wonderful experience. It's lovely to hear how Martin and Rachel were able to help your parents. Thank you for sharing!
★★★★★ 5/5
GoogleHaving known both Rachel Hyde & Martin Grant for a good number of years, I wouldn’t hesitate to recommend them to anyone. Both very personable, professional and simply great at what they do, they are a real credit to F&C. If your thinking of using their services, I can can honestly say that you will be in very safe hands indeed!
Ian · 22 April 2024 · Fine Shirley
Agent replied · 26 August 2023
Thank you very much, Ian!
★★★★★ 5/5
GoogleReally excellent service. Staff very friendly, professional and above all honest. Mark Hall navigated us through a complex probate sale, and proved to be very effective and completely trustworthy. A man of his word, and an extremely effective and experienced negotiator who I would definitely recommend to any vendor.
Alastair · 21 April 2024 · Fine Woodbridge
★★★★★ 5/5
GoogleProfessional and very helpful. Thanks for the advice John.
Adam · 21 April 2024 · Fine & Country Estate Agents Cheam
★★★★★ 5/5
GoogleI cannot express enough what a fantastic team, Matthew, Stephen & Maria are. So friendly & supportive great team thank you !
Suzette · 18 April 2024 · Fine Brookmans Park
Agent replied · 25 October 2023
Dear Suzette,
Thank you so much for taking the time to share your experience. It was an absolute pleasure! The transaction took a little longer than expected, but we got there in the end!
All the best,
Matthew
★★★★★ 5/5
GoogleThanks to Steven and Mathew for their help during a difficult time to sell. We tried several agents but they were the most engaged and brought in two prospective buyers.
Jonathan · 18 April 2024 · Fine Brookmans Park
Agent replied · 25 October 2023
Dear Jonathan,
Thank you very much for sharing your experience with Fine & Country. It was a pleasure helping you sell and we wish you all the best!
Kind regards,
Matthew
★★★★★ 5/5
GoogleAll round excellent service from Matthew and Steven. Professional and tenacious in getting our sale through to completion, many thanks
Neil · 18 April 2024 · Fine Brookmans Park
Agent replied · 26 August 2023
Dear Neil,
Thank you so much for your review. It was a pleasure helping and may we wish you all the best.
Matthew
★★★★★ 5/5
GoogleFriendly professional service in challenging times helped us get our sale over the line! Helped keep me sane, highly recommended
Annika · 17 April 2024 · Fine Kings Lynn
★★★★★ 5/5
GoogleI can’t thank you enough for all your hard work with what became a very trying time for all concerned. I would particularly like to mention Lilianna and Sarah who worked extremely hard and went above and beyond there job description
Julie · 17 April 2024 · Fine Kings Lynn
★★★★★ 5/5
GoogleLili, the manager at King's Lynn was excellent at keeping us informed and updated over the sale of our property at a time when it was not easy to sell. She personally conducted viewings and once we had an offer she was helpful in contacting the solicitors and our buyers when necessary. We would highly recommend this office.
Deirdre · 17 April 2024 · Fine Kings Lynn
★★★★★ 5/5
GoogleI had a truly outstanding experience with these agents. From the moment I contacted Alun and Danielle they displayed a remarkable level of professionalism and expertise. Their communication was excellent always keeping me informed of any developments and responding promptly to queries I had. Their dedication and commitment to ensuring a smooth process were evident throughout the entire selling process. I could not be happier with their services and would highly recommend them to anyone look for excellent reliable agents. They are outstanding.
Emily · 17 April 2024 · Fine Windsor
Agent replied · 26 August 2023
Thank you so much for this wonderful review!
★★★★★ 5/5
GoogleWithout doubt, the best Estate Agent in the area. From the initial visit from Tristan to agree marketing details, the feedback from viewings (which we received after every visit) from Jen and the team, and once the sale had been agreed, the weekly updates from Faye (sometimes more often) to keep us fully updated until completion. After having dealt with several other agents recently in the area (including Luton, St Albans and Harpenden), my experience with Fine and Country Redbourn was absolutely exceptional. A brilliant team.
Peter · 17 April 2024 · Fine Redbourn
Agent replied · 31 December 2023
Thank you so much for taking the time to leave us a review :)
★★★★★ 5/5
GoogleI bought my first home with Fine & Country and was very unsure of how the whole buying process works. Faye was exceptional with helping me and offering her expert guidance. I really appreciate all that she did for me and she ultimately, made the buying process a pleasure.
Sasha · 17 April 2024 · Fine Redbourn
Agent replied · 31 December 2023
Thank you so much for taking the time to leave a review - I will pass on your kind words to Faye :)
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