Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 1 platform
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on 1 platform, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleHannah and Elliott from the property management team have been absolutely amazing. As soon as I have had any problems they have gone out of their way to try and resolve it with my landlord. Very friendly and helpful.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
1/5
GoogleAbsolutely outraged by the check out service provided here. No deposit or communication received, 5 weeks after leaving property. I would steer clear of this company as the process of receiving your deposit back are non existent. The communication is so poor, that they are breaching every clause of their contract. I had to put 1 star but it deserves -10 stars. I will be seeking legal advice so please ensure before you rent of these guys that check out other more ethical companies.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk. Kind regards, Donna.
1/5
GoogleRating only, no written review.
5/5
GoogleWonderfully hardworking and helpful team who went above and beyond helping us with our recent move. Verity was the absolute pinnacle of support and guidance.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleSold our house last year with Abbotts in Ely and the team were professional and organised, following up with us on progress of the sale. We were on with two agents and Abbotts definitely were more proactive and engaged. Thanks to David and the team. Kathryn
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleVery good communication throughout the exchange
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GooglePat, David and Team were very responsive, patient and understanding. The sale went through smoothly without any issues thanks to their coordination. Would definitely recommend them for future house sales. n
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleRating only, no written review.
Thank you for your five-star review. Kind regards, Donna.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRecently sold our house with Abbotts and would definitely recommend. Our sales negotiator, Anthony Reeve, made the whole experience much easier and took on the stress for us. He went out of his way to accommodate awkward viewing times and offered a first class service.
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would highly recommend the team. Kind regards, Donna.
5/5
GoogleThe best estate agency ever, special thanks to Patrick Case and David Monk , because of you guys our dream become true!!!! Thanks Abbotts Agency!!!!!??????
Thank you for your kind comments and wonderful 5* review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)
5/5
GoogleWe met Sam from Abbotts to view a property we were interested in. We have met lots of agents but Sam was absolutely the best agent we met so far! He had all the information we needed , very professional and helpful. He took time to explain shared ownership scheme answered all the questions we had. Can't recommend enough
Thank you for your wonderful recommendation and 5* review! I will of course make sure your kind words are forwarded to our local team. King regards Donna (Customer Relations).
5/5
GoogleIf you ever wonder what you get for your money when selling with an estate agent, Diane at Abbotts is your answer. She is thorough, enthusiastic and honest. As a buyer, I recommend her to sell your home.
Thank you for your wonderful recommendation and 5* review! I will of course make sure your kind words are forwarded to our local team. King regards Donna (Customer Relations).
1/5
GoogleVery unfriendly and unhelpful people over the phone. Zero interest and one word answers. No response to my emails. Very disappointing because i am new in the area and i had hoped to work with this company. Oh well.
Hi Connie, I am sorry you feel this way, however, I would like to invite you to contact us via review@countrywide.co.uk. to allow us to understand further your rating and comments. Kind regards, Scott (Customer Relations Team)
5/5
GoogleHighly recommended! Damian and Lauren are the people to go for an easy process.
Thank you for your 5* review! Best wishes, Scott
1/5
GoogleThis real estate agent really bad service just i call the them asking for a house to rent hi just asking questions I answer all questions and hi hung up the phone and i call them several times they don’t answer call 🤬🤬🤬
Good afternoon, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleChose Abbotts as it was recommended by a friend, has an awful experience with a previous agency therefore I hope everything will go smoothly with this one. So far I've been impressed, on time, spot on and quick in finding tenants. Good customer service too.
Thank you for taking the time to leave us this excellent review, it's great to see that the Abbotts team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
GoogleWe had several catastrophes during the sale of our house, none of which were the fault of the Estate Agents. They kept us informed, were easily contactable, and reliable throughout the whole process, which really took a lot of the stress away. I would absolutely recommend the Swaffham branch.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
5/5
GoogleFantastic service. Can't rate Mark and the team enough. From start to finish of buying our property he's been friendly, helpful, answered any questions we had quickly and effectively. Mark made the process a lot easier for us and we are very grateful. Would definitely recommend them, particularly Mark as he was the one who dealt mostly with us and put 100% into get us our lovely new home. Many thanks again and Merry Christmas.
Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott
5/5
GoogleEmily was brilliant all the way through the Sale process gathering information across the Chain and liaising with other Agents and Solicitors to ensure I was kept in the loop. She is a credit to the Branch.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna.
5/5
GoogleVery friendly and efficient staff, regularly contacted me with updates on the progress of the sale. Special thanks to Emily.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna.
5/5
GoogleKerry and Tom were both fantastic when helping me find a property in the town centre. Very friendly, helped me with loads of questions and were always a pleasure to deal with. Thanks for making my rental experience a great one!
Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott
5/5
GoogleFriendly staff go out of their way to negotiate a fair deal and seem open to any questions or queries. highly recommend
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
