Trusted Agent profile · Norfolk, Suffolk, Essex and more
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★★★★★
3,512 reviews across 38 offices and 1 platform
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on 1 platform, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleWe recently signed on a rental property with Abbott's and we had such great experience! Gemma & Kerry were very quick to respond and even went above and beyond and did a face time walk through of the property, measured for us and all! We HIGHLYrHIGHLY them for your future home! Thank you for making our first time move to UK that much better. We feel very much at home.
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
5/5
GoogleA lively, enthusiastic and more than capable office. Driven by passionate professionals. A big thank you to Zak for always being so responsive and keeping us up to date with new properties.PositiveResponsiveness, Professionalism
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
1/5
GoogleAs a tenant I had very bad experience with Abbotts countrywide. Until we placed the money they were interested about everything especially to pay fees for every single step.After few months we had a problem with the washing machine. We made 10-15 emails and few calls and a month waiting, then we decided to get our Landlord number. Two days after the Landlord showed up with a new washing machine and he said that nobody informed him from Abbotts. But that is just a small problem. When our contract finished and wanted to renew they asked us to pay again for reference checking . We had not really known the law so we paid it again and for contract too. Then just came up the next year and the agent started to lying that the landlord wants to make a reference again or we can pay 6 month upfront without reference checking, but to our landlord they said that we want to pay 6 month upfront. (They didn't know that we are in contact with the landlord) 😁 Then when we told to them that is the third time we pay for reference, then agent said that the reference check had never done it. 🤣 Ok mate if never done it, then how had you rented out for us? Other thing that they never showed up for checking. So for Landlords is also the worst choice to use them. After few argument the landlord just kicked them out finally, but they had charged us again for renew the not exist contract. This agency is a real money scammer and doing nothing to help tenants or landlords. We wanted to bring the case to court but then decided to leave it and not waste our time for this cowboy branch. We were very happy to leave them and never ever use again. Abbotts! please don't send me an automatic answer for this review because is not for you, but to inform people to avoid you. ☝️😉NegativeQuality, Professionalism
Hello Nagy, Please contact us via review@countrywide.co.uk so that we can understand further your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleHave been trying to move into a flat in Wymondham. I have dealt with Christopher Fulcher and he has been excellent. Very helpful and quick to respond to my emails and phone calls. Clearly a man with a passion for what he doesPositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
5/5
GoogleBy far the best estate agents we've dealt with! They consist of a lovely team who are not only highly professional, but are also very responsive and helpful to any and all queries we have. Would definitely recommend.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
4/5
GoogleI have owned a cottage in Southery (near Downham Market) for several years and which I purchased as a rental investment. I have used Abbotts as my Letting Agents throughout this period. As I live over a hundred miles away it is important to have a Letting Agent I can trust. I have always found Abbotts to be very helpful and professional in the service they provide. Recently I have had some new tenants move in and Gemma Cribb at Abbotts has handled that process very efficiently. I am most grateful to Gemma for all the work she undertook and for keeping me informed throughout. Abbotts charges are not the cheapest, but they do provide an excellent service and accordingly I believe those charges are justified.PositiveResponsiveness, Quality, Professionalism
Thank you Roger for your kind comments. Best wishes, Scott @ Customer Relations
5/5
GoogleI was so impressed with Lisa C during the difficult process of finding a house to rent in Ely. She explained everything so clearly, was extremely polite and was always available for assistance when needed. I have been dealing with a variety of real estate agents over the past few months and Lisa has been the best by far in both her demeanour and professionalism. I am so grateful to her for organising everything for me to move into my new property under such short time restrictions.PositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
5/5
GoogleAbbott’s have been nothing but amazing! They went above and beyond for us when we were searching for a place and they went above and beyond to help us get into the place have never had this kind of experience with another estate agents recommend highly!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
5/5
GoogleThis is the second property I have used Abbots for, can not fault them at all, they get everything sorted extremely quickly, and make it effortless for the tenant. Lynsey in particular was very helpful and managed to get us a very nice property. Thank you abbots it’s very appreciated!PositiveResponsiveness, Professionalism
Hi Curtis, Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy
5/5
GoogleThe best estate agency ever, special thanks to Patrick Case and David Monk , because of you guys our dream become true!!!! Thanks Abbotts Agency!!!!!🙂🙂🙂 …
Thank you for your kind comments and wonderful 5* review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)
5/5
GoogleAbbott’s have been nothing but amazing! They went above and beyond for us when we were searching for a place and they went above and beyond to help us get into the place have never had this kind of experience with another estate agents recommend highly!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
5/5
GoogleThis is the second property I have used Abbots for, can not fault them at all, they get everything sorted extremely quickly, and make it effortless for the tenant. Lynsey in particular was very helpful and managed to get us a very nice property. Thank you abbots it’s very appreciated!PositiveResponsiveness, Professionalism
Hi Curtis, Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy
5/5
GoogleWe bought our first home just before lockdown and had several issues where people were working from home. Jamie went above and beyond to help us, our experience could have been so much more stressful if it wasn’t for Jamie’s help! Jamie was professional and friendly - when the time comes to sell our first house we will definitely be going to Jamie.PositiveQuality
Hi Jay, Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy
5/5
GoogleWe recently signed on a rental property with Abbott's and we had such great experience! Gemma & Kerry were very quick to respond and even went above and beyond and did a face time walk through of the property, measured for us and all! We HIGHLYrHIGHLY them for your future home! Thank you for making our first time move to UK that much better. We feel very much at home.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
5/5
GoogleReally friendly and helpful team. Really impressed with their customer service, particulalrly Dean. Thank you very much for all your help!
Thank you for your kind review!
5/5
GoogleHave to say thank you to Gemma at Abbotts Bury St Edmunds, she could not have been more professional, helpful and knowledgeable about the area and the properties available. With us not knowing the area very well, Gemma escorted us from property to property and spent a lot of time trying to help us find the ideal property, that would meet our needs. If our dealings with Gemma are a reflection of the whole team, then you can't go wrong asking them to assist with your property needs.PositiveResponsiveness, Professionalism
Hi Steve, Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy
5/5
GoogleYesterday collect our home keys and we are really happy to say that the real estate employees was professional. Thank you!PositiveProfessionalism
Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.
5/5
GoogleI would highly recommend Abbott’s to sell your house. Our property was agreed before the lockdown, but was obviously delayed due to solicitors not working. After, Jade at Abbott’s Basildon branch was fantastic! I live in Spain now so at times it was difficult for me to arrange things from here. Jade was brilliant at keeping me updated (and sane!), and chasing things up for me. She responded quickly to every e-mail and phone call, and made the process a whole lot easier for me! Thank you Jade!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
5/5
GoogleI have been a landlord for over twenty five years and have built a portfolio over that time. As you can imagine i have dealt with many letting agents over the years. Chris at Abbotts is up there with the best! He has helped me find tenants for over five years now.He provides an excellent service.He is personable,very professional and gives very good sound, current advice.I can thoroughly recommend Chris and Abbotts for all your letting needs. A five star service! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
1/5
GoogleUnprofessional, rude, arrogant. Dale was involved with listing my parents property, made false promises and wasted their time. During a meeting he slagged off other estate agents and made rude comments about other people. My mother felt they were being bullied into paying for extra services that she didn't think they were supposed to pay for. Needless to say we withdrew and won't be going back! Horrid experience!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
5/5
GoogleWe've just settled into our new flat in Cambridge, and it is all thanks to the amazing help of Rachel at Abbotts! This is the second property she has helped us find, and she is nothing but helpful, attentive and dedicated. You feel like she genuinely wants to help you throughout the whole process. Rachel, once again, thank you!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleRating only, no written review.
5/5
Google100% would recommend Abbott's To my friends and family. Managed to get my flat quicker and much easier without any problems. Would definitely use Abbott's to get accommodation again
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI dealt with Lynsey Godfrey who was very helpful, kept me informed, made the transition of moving house less stressful.
Hi Stella, Thank you for taking the time to leave us your 5* review. Best wishes, Amy
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
