Trusted Agent profile · Norfolk, Suffolk, Essex and more
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★★★★★
3,512 reviews across 38 offices and 1 platform
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on 1 platform, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleFantastic customer service, always at hand when I need! With Chris Fulcher's help all the documents were sorted smoothly and quickly. He is highly responsive and friendly. I would totally recommend Abbotts.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
2/5
GoogleWe purchased our home through Abbott's in December 2019. Whilst generally the service they provided to us as purchasers was fine, we were very unhappy that we were told they could propose our offer to the seller until they had carried out an "affordability check". This check turned out to be an appointment with a mortgage broker working for the chain where he took no information which would ascertain whether we could afford the property or not. The mortgage advisor was very pushy in regards for me to arrange a meeting with him to complete a mortgage application which would be been at around £500 cost to us, whilst I initially agreed I then withdrew this meeting after finding a better offer direct from a lender myself. Ultimately this just felt like a tactic to try and force us to use their in-house mortgage advisor. After this all things went smoothly enough, it's a shame that our experience was tainted by feeling as if we were being taken advantage off as Abbott's knew we were first time buyers. We would not use them again on this basis.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThe lettings staff at Abbotts have been like a breath of fresh air, providing an extremely efficient and friendly service. From our first dealings with Dan, then input from Chris and finally Genevieve taking the process through to tenant occupation, keeping us in the loop every step of the way and responding to any questions very promptly. We look forward to our dealings with optimism, thank you again.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBig thanks and appreciation for helping on advice with Surveyors.
5/5
GoogleVery quick response to my initial query, the agents I dealt with were friendly and knowledgeable, would highly recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMany thanks for all the help provided, fantastic staff.
Thanks James for the great 5* review. Best wishes, Lucy @ Customer Relations.
5/5
GoogleThank you to Jason, Sarah and everyone in the lettings team for a really great service. I very much appreciate that if I need to speak to them, they are always there.
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleJason and the team at Abbots, Rayleigh are friendly and professional and their prices are extremely competitive. We have rented out a property (as Landlords) twice with them now. The last being as lockdown was easing. They worked …
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
5/5
GoogleI am new to the area and Abbotts helped me with everything! Gemma and Kerry were very welcoming and helpful with the whole transition. The made everything easy on me for my move. Abbotts as a whole is very professional and give the best quality to fit your needs. I highly recommend Abbotts in your next move.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleRecently found a property to rent which was through abbots. Professional service from Chris, no complaints here!
Thank you for your 5* review!
3/5
GoogleThey proved a little difficult to get a hold of, causing a few days delay (which given the housing market can make a big difference and is significant), but once we managed to talk to people they were mostly very good, informative and helpful
5/5
GoogleThis agency is very good, does not disappoint. From finding a place, prepare the agreement and move into the property, everything was done smoothly and with clarity. Many thanks to Christopher Fulcher, you are a good professional, very helpful and always available. Carry on with the good work. Again, thank you :)
Thank you for the fantastic 5* review and it is great to read your kind words and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were really impressed offered by Ryan Sheppard and the team when renting a property in a central Ipswich location. They kept us updated throughout the rental process and have been quick to react to any questions since we moved in. Highly recommend.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with Rob highly highly recommended from the first phone call to the end.. got a nice house for my family couldn't be happier very professional and kept me up to date would recommended always thank you rob
Thanks for the amazing 5* review and recommendation! Best wishes, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
5/5
GoogleBrilliant experience with Abbotts in Watton. Very helpful, friendly and proactive. The best experience of an agent I've ever had in the property market, and in very difficult conditions too. Thank you.
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI recently moved into a new place and used Abbotts in Bury. Gemma and Kerry we're very professional and helpful. The property was beautiful and the move in process was easy. I'll recommend Abbotts to anyone I know on the market for a new place.
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleWe had a great experience. David came and did a covid friendly meeting. Gave us a fair valuation. They were so patient with us as we were wanting to do some upgrades first. The pictures/videos that were done, were great and to a high standard. The communication between Jack, Patrick and David was brilliant with confirmations of viewings in both email and text message. We will definitely be recommending to all house movers.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom my viewing to completion Amanda was brilliant. She kept me up to date with progress throughout my purchase and was quick to come back when I had questions. I felt that I was valued and would highly recommend dealing with Amanda Nealon when purchasing your next home. 5* Samantha
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleVery responsive and so helpful. Genuinely professional staff.
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
GoogleNatasha and Steve were simply outstanding, individually and as a team. forget everything you have heard about 'estate agents' This team treat you like a genuine individual. During a difficult move, they kept us informed , updated and …
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
