★★★★★ 5/5
GoogleAfter being left in a situation where I needed to move quite urgently. I am very lucky to have had such a great real estate to help me. I really appreciate all of Ryan’s help from the Ipswich office at Abbott’s. I will be moving into my new flat tomorrow. I am very happy and very excited! I would recommend there services highly!!PositiveResponsiveness, Professionalism
Indianna · 26 August 2021 · Abbotts Countrywide Ipswich (139 Main Road)
Agent replied
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRyan has been incredible throughout the entire process, from helping me get the flat that I was hoping and praying to get but also from having me hassling him every ten minutes because I was so excited. He's so friendly and honestly can't fault Abbott's (or Ryan) for how amazing the whole process was. As a tenant sometimes you can be wary that your problems are second best but Ryan really helped me out and any queries I had he could always answer.PositiveResponsiveness, Professionalism
Barbara · 26 August 2021 · Abbotts Countrywide Ipswich (139 Main Road)
Agent replied
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSo me and my partner have been looking for our first family home together. We finally found a perfect property through Abbotts Ipswich. We have been dealing with Ryan Directly and Scott when Ryan wasn’t Available, and the process has been a breeze. There was a few hiccups along the way, however The professionalism and communication has been amazing. Any queries or questions either me or my partner had, Ryan never hesitated to answer and throughout the whole process, he has made us feel welcome and well looked after! I would recommend Abbott’s Ipswich to anyone as our experience has been phenomenal. And if your lucky enough to have Ryan dealing with your property, you have nothing to worry about at all.
Overall an amazing friendly company and great staff working there!
5*****PositiveResponsiveness, Quality, Professionalism, Value
Jasmine · 26 August 2021 · Abbotts Countrywide Ipswich (139 Main Road)
Agent replied
Thank you for the wonderful 5* review, recommendation and kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDue to a change of our circumstances, we have had to leave and let our home to move to London. I’ve contacted the agents I bought my property from but wasn’t very pleased with the approach and valuation. I contacted Abbotts Ipswich and booked for Damian to visit the property to value and discuss their services and how they could help. Damian is very professional, respectful and trustworthy. Straight away I knew I have the right person to manage my property. He provided me with the list of requirements and regularly kept in touch to see how things are progressing, listened to what our needs and requirements are as landlords and gave suggestions and recommendations on people and products which I found really helpful with the stress of moving houses on top of work + Christmas. Damian had a few people already interested in the property even before we even placed it in the market. Ryan came to show the property to potential tenants and he has been brilliant. Very professional and respectful and regularly kept in touch via email and phone with updates and making our lives easier with reminders (something I needed with our busy schedules!) Abbotts Ipswich has found a tenant for our property days after placing it on RightMove and we are so delighted! I highly recommend Damian & Ryan to all landlords in Suffolk. My trust are definitely with these 2 professional agents as I can feel and I know my property is in the right hands!PositiveResponsiveness, Professionalism
Glynis · 26 August 2021 · Abbotts Countrywide Ipswich (139 Main Road)
Agent replied · 30 July 2023
Thank you so much for your kind comments and amazing 5* review. Best wishes, Lucy @ Customer Relations.
★★★★★ 5/5
GoogleI would like to thank Pat, David and Jack for all their help and support during the sale of my property, they were supportive and responsive and made the process much easier! Thanks team!!PositiveResponsiveness, Professionalism
Chrissy · 26 August 2021 · Abbotts Countrywide Ely
Agent replied
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can't recommend Abbots highly enough. Jack, Pat and David were great from start to finish. Professional, responsive and supportive throughout the whole process. Definitely deserve 5 stars!PositiveResponsiveness, Quality, Professionalism, Value
Emma · 26 August 2021 · Abbotts Countrywide Ely
Agent replied
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDavid and Pat have to be the nicest estate agents I have ever met, nothing is to much to ask and they have been a real pleasure to have had them helping us find a new home around the Ely area.
I would recommend Abbots Ely if you are buying or selling a home and we found them to be extremely helpful and professional.PositiveResponsiveness, Professionalism
Brian · 26 August 2021 · Abbotts Countrywide Ely
Agent replied
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleMy Wife and I recently bought a house through Abbotts Ely and from start to finish we couldn’t have had a more stressful and exasperating experience. I’ve read quite a few reviews and most have said “excellent service, treated like a valued customer, great communication” but unfortunately our experience was as far from these statements as possible. David started our house purchase journey with lack of communication, ignoring our emails and questions and we grew very tired of having to ask the same questions on several occasions to bet met with yet more lack of response. Our vendor’s situation was not the most simple, however, on several occasions we were promised a weekly update on the situation and yet again no response from Abbotts Ely was received. To that end we complained and Pat took over our purchase. I thought this would be a good move and having the “Area Manager” on the case would make sure we were moving forward. Again we were promised a weekly update, accompanied by the promise of pushing the purchase through as quickly as possible but we were hit with false promises and lies on numerous occasions yet again! Admittedly the recent COVID-19 pandemic did slow things down a little and this was completely understandable, however, when we were promised an update from the “Area Manager” after he had spoken to the Company Directors on how best to move this purchase forward we still had to chase several times with emails just to be told they were pushing for the purchase to go through as quickly as possible. We had to chase absolutely every request time and time again just to simply get nowhere.
Then came moving day, we had some issues with the other parties time keeping, to which we informed Abbotts who did absolutely nothing to try and move the situation forward resulting in my Wife and Dad having to complain face to face at the Ely office. They were confronted with a member of staff best described as a “wet drip of a bloke” who didn’t know what to do or indeed understand our situation.
For a business that relies on the general public for their existence, they showed complete disregard for communication and professional working practices. We were promised weekly updates; that didn’t happen. We asked for situation reports; nobody ever got back to us without us having to chase several times to be told “we’ll find out and get back to you” starting this merry-go-round of trying to get someone to answer emails and return our calls.
I can see so many reviews which state how well all of these principles were done in other peoples purchases, however, our experiences with Abbotts Ely was a complete nightmare and littered with incompetence and lies, both of which we didn’t expect from reading the reviews before we started our process.
In short, I firmly believe this to be one of the worst customer service experiences we have ever had.NegativeResponsiveness, Professionalism
Owen · 26 August 2021 · Abbotts Countrywide Ely
Agent replied
Hello Owen, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleDavid Monk, Estate Agent was the main contact at Abbotts when our landlord decided to sell the property. David was an admirable agent, who treated myself and my housemate with the utmost respect. He was considerate and respectful at all times; when arranging and completing viewings, and communicating with us.
The house sale and viewings took place during the early stages of the global pandemic and this was managed well to ensure everyone's safety at all times.
Providing David would be my main contact at Abbotts in Ely, I would use their services again in the future.PositiveResponsiveness, Quality, Professionalism
Rachael · 26 August 2021 · Abbotts Countrywide Ely
Agent replied
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAnother amazing service from Gemma and Lynsey. Turned around our second let in 1 week!!! You will not get a more professional and efficient service and I would not use anyone else. Thanks again #superteamPositiveResponsiveness, Quality, Professionalism, Value
Ian · 25 August 2021 · Abbotts Countrywide King's Lynn (Market Place)
Agent replied
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJamie was very helpful with all my queries and provided excellent, friendly customer service in regards to a property I was interested in. Fast support, recommendations and piece of mind, If possible will definitely be using abbots in the future!PositiveResponsiveness, Professionalism
Matt · 25 August 2021 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)
Agent replied
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGemma Woodhouse was friendly and professional from the outset. She was enthusiastic about the property she was showing us. When we were delayed exchanging contracts on our property, Gemma was engaged with the process, maintaining contact with us.
Gemma was very responsive to messages and queries and very efficient at processing the referencing and paperwork. This resulted in us being able to sign the contract and receive the keys to the property enabling us to measure up in advance of our move. This all happened in a busy rental market within 48 hours of us being able to proceed.
We are pleased that we are renting via Abbotts and Gemma Woodhouse is a credit to them!PositiveResponsiveness, Quality, Professionalism
Sam · 25 August 2021 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)
Agent replied
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleI’ve recently had to move due to changes in my last Landlords situation and found my current letting on Abbott’s website.
From the first interaction, to the moving in day, I have been helped every step of the way.
Of note, Gemma and Kerry were fantastic, kept me informed every step of the way, they couldn’t of made it easier.
If you are in the market to rent a property, I can whole heartedly recommend this wonderful team of people,, you will be in safe hands.
10 out of 10 in my book.PositiveResponsiveness, Quality, Professionalism, Value
Jonathan · 25 August 2021 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)
Agent replied
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional and quick to respond to any enquiries. Rob was very helpful when viewing the property.PositiveResponsiveness, Quality, Professionalism
Luke · 25 August 2021 · Abbotts Countrywide Chelmsford
Agent replied
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery responsive to messages and queries, especially as this was my first time renting a property. Would recommend.PositiveResponsiveness
Samantha · 25 August 2021 · Abbotts Countrywide Chelmsford
Agent replied
Thank you for your excellent 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Jessica and Ben at abbotts chelmsford,very helpful and quick to reply, making sure I secured the rental property I was looking forPositiveResponsiveness, Professionalism
Phil · 25 August 2021 · Abbotts Countrywide Chelmsford
Agent replied
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI wish to thank Jessica and Ben for all the help they have given me on renting a property through them, they have been very professional and helpful, and always on hand if I had any queries. So thankyou to you bothPositiveResponsiveness, Quality, Professionalism, Value
Elizabeth · 25 August 2021 · Abbotts Countrywide Chelmsford
Agent replied
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI was really impressed at the speed and turn around from Abbott’s. Very professional, very thorough, and an agency I would definitely recommend. Thanks to Rob and the teamPositiveQuality, Professionalism, Value
Egyptian · 25 August 2021 · Abbotts Countrywide Chelmsford
Agent replied
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad the best experience with Abbots Chelmsford. Everything was easy and straight forward from the beginning. Rob was really helpful and attentive, couldn’t of asked for a better service.
Thank you againPositiveQuality
Danielle · 25 August 2021 · Abbotts Countrywide Chelmsford
Agent replied
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMegan and Jack were great. We had a ton of viewings and a top offer within a few weeks. Highly recommended and very competitive fees.PositiveProfessionalism
Nick · 25 August 2021 · Abbotts Countrywide Chelmsford
Agent replied
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleSold a property with Jack at the Chelmsford office. Despite all the issues with the pandemic it was a really great service. Communication was excellent and he made sure all parts of the chain were together. Excellent.PositiveResponsiveness, Professionalism
Mark · 25 August 2021 · Abbotts Countrywide Chelmsford
Agent replied
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHave nothing but positive things to say about our experience with Rob at Abbotts Chelmsford. Quick to respond, friendly and communicated with us every step of the way in getting our dream property. Thanks again!PositiveResponsiveness, Quality, Professionalism, Value
Claire · 25 August 2021 · Abbotts Countrywide Chelmsford
Agent replied
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience from start to finish with Rob and Ben at Abbott's Chelmsford. Great service, explained things simply and professionally and found us great tenants quickly. Thanks Rob and Ben.PositiveResponsiveness, Professionalism, Value
Jon · 25 August 2021 · Abbotts Countrywide Chelmsford
Agent replied
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleVery pleased with the service provided by Rob/ Ben at Abbotts Chelmsford. Good communication by phone and email at all times, and always unfailingly polite. The whole rental process went very smoothly.PositiveResponsiveness, Professionalism
Jane · 25 August 2021 · Abbotts Countrywide Chelmsford
Agent replied
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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