Trusted Agent profile · Norfolk, Suffolk, Essex and more
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★★★★★
3,512 reviews across 38 offices and 1 platform
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on 1 platform, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleAbove and Beyond! Exceptionally professional, responsive and pro-active Estate Agents. With their exceptionally good communication, Spencer and Luke went above and beyond my expectations. All this was achieved with a natural personal touch, which didn’t feel commission lead. Well donePositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic! Sheridan was so helpful and provided me with lots of information on current rentals. She went above and beyond and booked multiple viewings for me without any hassle. I would highly recommend Abbots and especially Sheridan!PositiveProfessionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had the pleasure of Spencer Bartley helping us get our dream home and he was always on hand to guide us through the mortgage in difficult times. He always put us at ease and even on exchange and completion he gave us a curious call to congratulate us. Thank you for all your help and you have a great team at the colchester branch.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have purchased a new build property through the Colcheter branch of Abbotts and the service and support given has been amazing. The branch manager Spencer could not do enough to help with the shared ownership process and made what was a very daunting process so easy. Thank you so much for making my new home possible.PositiveProfessionalism
Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAfter letting our property with Abbotts for many years and received excellent service and support from Sheridan, we decided to sell our property through Abbotts in Colchester. This was a big mistake. The Sales team were poor in every way. The first advert on Rightmove was put out in a rush, and the photographs were awful and there weren't any room measurements. It took weeks to improve the photographs and include the correct measurements. We had to show clients and Surveyors around the property because the Sales team would not attend. Phone calls were not answered either. When the Sale fell through, the Vendor called us,butno-one from the Sales Team contacted us . Our emails and phone calls went unanswered. So, after a very frustrating time with Abbotts in Colchester, we are marketing our Property elsewhere.NegativeResponsiveness
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter having a previous bad experience with an agency the idea of moving was stressful. However, Sheridan at Abbott’s, from the first phone call was reassuring, helpful and professional and made our move a lot more relaxing. Both Sheridan and Rick were responsive throughout the process and we are so thankful for all their help. Sheridan is such an asset to Abbott’s and she really put us first, so thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team offer a very personal service, and ensure that every question is answered. They are efficient, friendly and supportive and go to great lengths to match the right tenant with the right property. I have nothing but praise for the team and will continue using Abbotts in the future as I know they look after my interests as a landlord but also those of the tenants. First class service, worth every penny.PositiveProfessionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy overall experience with Abbotts in Colchester has been very good. Their services are professional, very efficient and generally great when it comes to customer care. I dealt mainly with the letting negotiator Sheridan whilst trying to organise renting a property and she was great. Very informative and her communication with me regarding the whole process has been brilliant. I don't really have a bad word to say about my experience with the company, overall I'm really satisfied with the service I received.PositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving used other letting agents in the past and being left disappointed, I used Google reviews this time and decided to try Abbotts Colchester. Not only were they more reasonably priced than other agents, but their service was exceptional. Every part of the experience was so well handled right up to the point of the new tenant moving into my property. There were regular updates, help with issues I had relating to my exiting tenant and I really felt they wanted to find the best tenant for me - which they did! I have already recommended them to friends with rental properties and I will certainly be using them next time I need to re-let.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience with Abbotts. My letting agent, Christopher Fulcher, is extremely supportive and patient. He can always reply mails speedy to solve our doubts as a first-time customer to rent hosue in uk.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBoth Chris and Emily were incredibly supportive throughout the whole process and helped with anything they could. My solicitors were particularly difficult to deal with but they helped nudge things a long as quickly as possible thanks so much both!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleUsed their services to let one of our flats and been really impressed by their professionality and customers quality. Will use again
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have just rented a property with Abbotts Cromer and our contact Nina has kept us informed and if we had any questions or queries , Nina got back to us quickly and professionally . I would recommend contacting this company if you are looking to rent a property.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
5/5
GoogleAbbotts Cromer gave us fabulous service when selling our property - always friendly and communicative at every stage - cannot recommend them highly enough- and they worked so hard which resulted in full offers.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent customer care expert advice nina is brilliant at what she does a lovely lady
Thank you for your 5* review!
5/5
GoogleVery professional, Nina was very helpful and efficient, kept me informed all the way through the renting process. Also Very friendly, highly recommended..
Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently bought our home through Abbotts, the team are professional and friendly. Simon was great and kept us informed at every step. Highly recommended.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlways at the end of a phone,always helpful.
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleAbbotts Letting Agents -- and Nina Chambers in particular-- were wonderfully helpful as we navigated our move. Professional, diligent, and super nice people at the Cromer office!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were looking for a quick and easy move. Nina made this possible as she did everything we needed her to and more. Very professional
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleNina was very helpful and professional, she found us the perfect tenant for our flat within a week .. Thank you.
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GooglePunctual, knowledgeable and friendly. Really good team and Madeline was great (who showed us round). Got a property secured and would def use in the future.
Hi, thank you for the marvellous 5* review! Many thanks, Lucy, Customer Relations.
5/5
GoogleSuch a great team, thank you so much for your help and support in the house purchase process. I would recommend the team as they really did go the extra mile. Thank you 😊
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
