Abbotts Countrywide estate agents in Norwich, Ipswich, Chelmsford and 25 more

★★★★★ 1/5

Google

Their incompetence could cost you thousands... It started off well. I did a viewing and decided to make an offer. We negotiated and the offer was accepted. I made it clear from the outset that I wanted to use the property for a specific purpose, which they said should be fine, but I asked multiple times for them to check to be 100% certain. They said all should be ok. I instructed my solicitor and we started work to move towards exchange and completion. It was at this stage that the problems started. First, it took months to get documents that I requested. Not necessarily their fault, as it was down to the seller. However, I did get a call from the area manager who was clearly trying to push me through without getting the documentation which I thought was strange and a little unprofessional. Then the big one. My solicitor found out that the management company would not allow me to use the house for my intended purposes. It was a straight "no", and the they said this had been requested before and also refused....I assume not by Abbotts. Trying to get Abbotts on the phone after this was not easy. They only emailed. Eventually I got through and the attitude of the agent was quite surprising. No apology, just a kind of shrug of "Oh well, these things happen, there's nothing we could have done and it's not our fault..." Still, such a basic check was not done in the first instance which was definitely their responsibility and fault. In the meantime, the seller had an empty property so was losing rental income. He had also instructed solicitors so I assume incurred costs. I had racked up broker and solicitor's fees during this process, too. Luckily I had stopped at getting searches done as it didn't feel right. Were it not for the insistence by my solicitor that we get this written permission prior to purchasing the property, Abbotts would have pushed me through the purchase without knowing all the facts that I had asked for. Abbotts said that they would push the management company to change their mind, so I waited. At the same time, I saw that the property came back on the market the next day. Shortly after, I received an email saying that the seller had accepted another offer. It was to be expected but still disappointing. My annoyance was due to the fact that they didn't even have the courtesy to give me a call and say "sorry to let you know that they've accepted another offer. We're sorry it didn't work out this time, etc." If they had handled it differently I would not have been leaving a negative review right now. It's easy to look good when things are going well, but it's how you handle the hard and awkward situations that counts. This is where they fall down. I would not recommend anyone to use this company because if things go wrong they will not handle it well at all.

Rob · 2 April 2022 · Abbotts Countrywide Ely

★★★★★ 5/5

Google

From start to finish the staff were helpful and always available, We would highly recommend.

Katrina · 31 March 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)

★★★★★ 5/5

Google

My sister-in-law recommended Abbotts Countrywide, and I too have received excellent service from the Cromer team - both in purchasing an investment property and finding suitable tenants. They have sound knowledge of the property market and all communications are conducted in a professional yet friendly manner. I have no hesitation in recommending this agency.

Christine · 31 March 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)

★★★★★ 5/5

Google

First class service from Chris. Never had a better lettings agent. Highly recommend him.

Helen · 31 March 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)

★★★★★ 1/5

Google

Rating only, no written review.

Ana-Dana · 10 January 2022 · Abbotts Countrywide Basildon

★★★★★ 5/5

Google

Couldn’t have asked for more, everyone I spoke to was very helpful, patient with all my questions and communicated everything clearly and precisely. Very highly recommended!PositiveResponsiveness, Quality, Professionalism

Samuel · 10 January 2022 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 5/5

Google

Very professional people and always responsive and supportive.PositiveResponsiveness, Quality, Professionalism, Value

Dr · 31 December 2021 · Abbotts Countrywide Colchester

★★★★★ 4/5

Google

Polite and professional service. Good communication and support.

Vivekananth · 25 November 2021 · Abbotts Countrywide Basildon

★★★★★ 5/5

Google

Adding a review based on our property viewing experience conducted by Jack B. Very professional, knowledgeable and friendly. We have had many viewings with a variety of agents in recent months but Jack was the first to be able to answer all our questions at the first viewing. Although the property wasn't quite right this time we hope to meet Jack again soon.

Bobby · 15 November 2021 · Abbotts Countrywide Ely

★★★★★ 5/5

Google

We've enjoyed prompt, polite & friendly service from Chris Fulcher who has been instrumental in taking away some of the stress associated with moving. Also a mention of Genevieve's pleasant and professional 'phone manner. Both a credit to their company.PositiveResponsiveness, Professionalism

Teddy · 12 November 2021 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 1/5

Google

Awful service* Agents are useless, had to call them everyday at the end of my tenancy for updates on the deposit. Never knew who i was or what was going on, Jason was useless. I was also sent a bill for over £500 which was then scrapped as it was wrong... these agents are shocking, save yourself a headache.

Decent · 30 October 2021 · Abbotts Countrywide Rayleigh

★★★★★ 5/5

Google

Very professional,friendly and efficient service. Always get any problems/repairs sorted quickly.

Kirsty · 30 October 2021 · Abbotts Countrywide Rayleigh

★★★★★ 5/5

Google

Very professional people and always responsive and supportive.PositiveResponsiveness, Quality, Professionalism, Value

Zulfiqar · 23 October 2021 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

Helped us find our first home, were very affective and quick to respond to any emails we had sent.amazing service.PositiveQuality

Fran · 23 October 2021 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

Spencer and Luke worked wonders with the sale of my property, I had been on the market with another agent for several months with very little interest and was getting very disheartened with the whole property thing, Luke made me feel very valued when he came to see me and Spencer found me a buyer and kept me updated at every stage of the sale, I cannot thank both of them enough.PositiveResponsiveness, Professionalism, Value

Jo · 23 October 2021 · Abbotts Countrywide Colchester

★★★★★ 1/5

Google

Waiting over a month and still going, to get my deposit back. I was contacting you several times with no result. That's a shame that, you can't deal with the clients properly, and you are forcing them to go on court road. Disgusting.NegativeResponsiveness, Quality, Professionalism, Value

Krzysztof · 23 October 2021 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

Absolutely love the staff in abbots, Sheridon and Rick have really helped us along the way with our flat and could ask for better people to do it. Thank you and keep up the brilliant work you do xPositiveResponsiveness, Quality, Professionalism, Value

Nick · 23 October 2021 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

I couldn't recommend Sheridan more!! she has been amazing and made my whole experience so easy and it went by with out a fault, she was always so quick to respond with any questions I had and was always incredibly helpful and extremely professional.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 23 October 2021 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

We are renting out our property with them. They were incredibly helpful, informative and know what they are doing. It has been a joy to work with them for the last year so far.PositiveProfessionalism

Edward · 23 October 2021 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

From start to finish Sheridan has kept us informed she has gone above and beyond to help us when we had trouble sending documents over. Sheridan or Rick have always been on hand to answer questions we have had and have accommodated our needs superbly Thoroughly recommend Abbotts and the team at Colchester especially SheridanPositiveResponsiveness, Quality, Professionalism, Value

Diane · 23 October 2021 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

I have been communicating with Sheridan in my first ever Rental. She was a star throughout. I can not sing her praises enough. Friendly, approachable, efficient, informative and extremely helpful. Thank you.😊PositiveProfessionalism

Ian · 23 October 2021 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

Great team. Nothings too much trouble. Refreshing to find an estate agent that doesn’t do ‘pushy sales’ - just good honest communications resulting in quality viewings and ultimately a sale. Special thanks to Ryan for his excellent negotiating skills.PositiveResponsiveness, Quality, Professionalism, Value

Vanessa · 23 October 2021 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

The best letting company I have ever dealt with. Very professional, experienced and helpful agents. Highly recommend. I would like to say a huge thank you to Sheridan Partlett and Rick Hall, both incredibly helpful, caring and friendly.PositiveResponsiveness, Quality, Professionalism, Value

Nicola · 23 October 2021 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

I would like to thank the whole team at Abbotts Colchester but specifically Luke and Spencer for their help, advice and professionalism during the house sale. They were in regular contact and always available to discuss any matters arising. 5 star service. Thanks AbbottsPositiveResponsiveness, Quality, Professionalism, Value

Sonos · 23 October 2021 · Abbotts Countrywide Colchester