★★★★★ 2/5
GoogleHuge thank you to both Peter and Samantha for being absolute angels during the most stressful move ever!
They were beyond understanding and accommodating when things went wrong multiple times and didn't end up getting to view the place before moving in, but I really felt like their work ensured that I wasn't getting any less in terms of service.
Thank you especially to Samantha who was so kind and waited for me to get my cat up to Colchester by train after my movers let me down twice. She is such a kind, lovely person to have been in contact with for this, and I wish her all the best!
Edit: After actually living in a property managed by Abbotts, I find it hard to continue thinking of them positively. Whether it's an experience only clouded by having a landlord that is abroad or being frustrated by the lack of urgency with repairs/finding multiple issues ahd that information was withheld prior to signing the contract, something is truly off about this entire experience.
Before I'm asked to get in touch, I will be emailing to confirm time for a sit down that I had to chase you on. Saying I'm dissatisfied is an understatement and as professionals, you should really do better to ensure the properties you manage are in decent condition prior to move in and do better to fix urgent issues like leaks or lack of gas, regardless of when these issues occur.
Patricia · 23 October 2022 · Abbotts Countrywide Colchester
Agent replied · 22 October 2024
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTwice now we have tried to help our daughter purchase a new development house in our area and the builders have been so helpful yet the staff at Abbotts have been so rude and obnoxious that we did not believe it till we accompanied our daughter especially to assist. Basically unless they sell our flat they refuse to even start negotiations regarding the new house. Even the developers are fed up with them. This is not what we expect from a company one of our relatives helped set up.
So if you want to be insulted, patronised and told you have no idea what you are talking about then good luck . Disgusting service.NegativeQuality, Professionalism
Nigel · 23 October 2022 · Abbotts Countrywide Colchester
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA long and difficult conveyance but staff were always willing to lend a hand
Alan · 11 October 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery efficient and helpful in all departments. The best agents in cromer.
Clive · 11 October 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently moved in to a new studio in North Norfolk with Chris Fulcher as my advisor; all went well and smoothly, Chris was polite, courteous, professional and clear in his instruction and guidance; made what was a trying time for me alot easier. Howard.
St · 11 October 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOutstanding customer service from Chris who found me a flat in difficult circumstances, when I had quite specific requirements which ment finding accommodation difficult. Thank you Chris.
Sally · 11 October 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChris made our experience renting through Abbotts very easy. He was helpful and always available to help us. We would highly recommend him.
Helen · 11 October 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorking with Chris was a dream from start to finish, he's very professional and really knows his stuff when it comes to letting and the local market. Chris turned around letting my property within 3 weeks including marketing, referencing and assisting me with local tradespeople to undertake landlords certificates. He made the whole process easy and comfortable and was always on the ball driving the process to completion. I would be happy to recommend Abbotts and Chris as the Branch Manager
Gill · 11 October 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleCan't put it in words
Steve · 11 October 2022 · Abbotts Countrywide Rochford
Agent replied · 30 July 2023
Hello, we're sorry you feel this way. We'd really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to Annette, Joe and rest of team helped keeping me updated and informed at all times.
James · 11 October 2022 · Abbotts Countrywide Rochford
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have made all our buying process trough Abbots, and we must say that exceeded our expectations (Joe - you are a star)... all support from starting to finished was faultless... thank you so much... just got the keys :)
Hugo · 11 October 2022 · Abbotts Countrywide Rochford
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from all the team at the Rochford office. Friendly, efficient and always available to help, advise and chat through any issue. would not hesitate to use them again. Ray & Sue
Ray · 11 October 2022 · Abbotts Countrywide Rochford
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbbots were outstanding with their attention in getting our property sold. In particular Annette was brilliant and also Joe. They genuinely cared and were so supportive and responsive . Can't praise then enough.
Peter · 11 October 2022 · Abbotts Countrywide Rochford
Agent replied · 19 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are first time buyers and purchased our home through Abbotts. Joe was the estate agent and he was absolutely brilliant throughout the whole process - keeping it as stress free as he could. Emails and phone calls were returned quickly, we were kept updated throughout and nothing was ever too much trouble. If we ever decided to sell, Joe at Abbotts would be my first call as it would be our pleasure to deal with him again. The rest of the team at Abbotts are also fantastic, friendly and responsive.
Holly · 11 October 2022 · Abbotts Countrywide Rochford
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleSo today is completion day, we are super excited!! I cannot thank Annette and Ria enough for all there help and support with us purchasing our new forever home, they both made us feel so comfortable from my first phone call. Annette has always been very helpful and supportive and always at the other end of the phone to advice and give us answers whenever we needed them and Ria always got the answers for us and always made sure we was absolutely comfortable with what we was told and again was very helpful and supportive. Brilliant team at Rochford Abbotts we love you guys!! and will definitely recommend to family and friends,
Beverley · 11 October 2022 · Abbotts Countrywide Rochford
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
★★★★★ 1/5
GoogleAwful company! Messed me around with the house viewing. Originally planned for Monday but had to phone them up because they sent me the wrong details. Then rang me on the day to tell me they couldn’t get into the property. By the time we arranged another house viewing, the property had already been taken. DO NOT USE THIS LETTINGS AGENCY.
Tom · 3 October 2022 · Abbotts Countrywide Colchester
Agent replied · 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChloe has been amazing. From start to finish she’s been so helpful and reassuring. Thank you!
Katie · 3 October 2022 · Abbotts Countrywide Chelmsford
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey are really wonderful.Without the assist of Chris and Tilly in our rental process, we certainly would not have found a house in a short time. We thank you for everything.
Burak · 3 October 2022 · Abbotts Countrywide Basildon
Agent replied · 30 July 2023
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhile the overall process of buying was long, drawn out and frustrating, Emily was a constant bright light the whole way through - always quick, efficient, easy to get hold of, and a genuine pleasure to work with. Emily is perhaps the single most energetic and enthusiastic person I've met, and I'd have no hesitation in recommending her.
Robert · 3 October 2022 · Abbotts Countrywide Stowmarket (42 Ipswich Street)
Agent replied · 30 July 2023
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKerrie was most professional and nothing too much trouble for her. Kerrie went out of the way to see that our beautiful property was advertised immediately. Was always at the end of the phone and prompt response. Thank you
Pam · 3 October 2022 · Abbotts Countrywide Downham Market
Agent replied · 30 July 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleHave just purchased this property through Abbotts Downham Market. Very difficult situation as the seller lived a long way away and was not very helpful re providing the necessary documents but Abbotts sorted things out as much as they could and Steve Bond was really helpful, meeting me at the property each time as it was difficult for me to get to the office
Antonia · 3 October 2022 · Abbotts Countrywide Downham Market
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStephen Huff was our mortgage broker / advisor and I cannot express in words how helpful he was. Felt like he bent over backwards to get us our mortgage! Explained everything well and was easy to contact if we needed anything. A massive, massive thank you!
Leah · 3 October 2022 · Abbotts Countrywide Downham Market
Agent replied · 30 July 2023
Thanks Leah for leaving us this brilliant 5* review. I know the team really appreciate your kind words! Best wishes, Graham, Customer Relations
★★★★★ 5/5
GoogleWe can't thank the team at Downham Market enough especially Steve on the sales team, We had a great rapour with him, he had the decency to call round our house rather than phone when we had a issue with a buyer, they made the sale go so smoothly without any issues, they helped us with questions we had , would definitely sell my next property with them great customer service and support. I would like to opportunity to thank each and every one of them for their hard work and and excellent service.
John080863 · 3 October 2022 · Abbotts Countrywide Downham Market
Agent replied · 30 July 2023
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFab estate agents. Ollie was fantastic the service was so personal. He was honest and don’t over price the property. He has a fab knowledge of the local area and treated us as if we were his only clients. No hard sell, totally honest and perfect service.
Nothing too much trouble and made what could be a very stressful process surprisingly easy. Thank you
Highly recommend Abbotts
Kim · 3 October 2022 · Abbotts Countrywide Downham Market
Agent replied · 30 July 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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