Trusted Agent profile · Norfolk, Suffolk, Essex and more
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★★★★★
3,512 reviews across 38 offices and 1 platform
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on 1 platform, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleAs first time landlords, we had no idea what was involved. Chris talked us through it, kept us updated at all times and made the whole process easy and stress free. Thank you Chris.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWorking with Chris was a dream from start to finish, he's very professional and really knows his stuff when it comes to letting and the local market. Chris turned around letting my property within 3 weeks including marketing, …
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
Googlealways helpful and responded quickly
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleChris was very helpful with process of moving into property. Kept me informed at all stages. Recommended.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleChris and Amelea were so helpful and professional at every stage of the process. They were the most knowledgeable agents I dealt with by far, and I was really impressed by them throughout. Huge thanks to them both for being so helpful.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally friendly and officiant. Chris and Amelea were both so helpful with my move and answered any question needed asap. The best estate agents I have dealt with. I would highly recommend Abbotts in cromer and both them members of staff. Many thanks again
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleI cannot recommend the team at Abbotts highly enough. When my mother passed away, they got an excellent offer on her house, but the sale fell through due to a 38 week delay with probate. Despite this disappointment they stuck with the property and achieved another good price. I live in France so it was not easy for me to visit the property, during this time they kept an eye on the bungalow, they organised tradesmen and even did some minor repairs themselves. They saved me a lot of worry and went above on beyond my expectations. Thank you all
Thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GooglePurchase went very smoothly. I was kept updated & informed throughout & the staff were friendly, polite & helpful.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleParticularly helpful staff very friendly.And always willing to go that extra mile to help.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had an excellent and friendly service from Amy, Anna and Cheryl at the Beccles branch. The girls were courteous and knowledgeable throughout and I would have no hesitation in recommending them again.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleWow! Abbots Beccles did exactly what they said they would in selling my fathers house bang on the valuation price alongside providing an absolutely amazing customer experience. So much so that now that I am sadly in the position of needing …
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleAnna in the Beccles office has been excellent during our search for a property. She has kept in regular contact with weekly telephone calls and sent us through details of properties as soon as possible. …
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe chose Abbotts to sell a house after a bereavement. After the initial consultation all details had to be handled by email and phone because we live nearly 200 miles away. We were kept fully informed at every step and they handled it all very well. I would recommend this estate agents to anyone.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThoroughly professional estate agent experience, good communication through out my purchase. Thank you to Cheryl for your support during the whole process. After many poor past experiences with other local estate agents, I would now highly recommend Abbott's.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI was recommended to use Abbots as an Estate agent. I can truely say it was a fantastic recommendation. I contacted Abbots and asked them to Value a property for me in Beccles. …
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirstly I want to thank Cheryl and Anna for there amazing, Professional Service !! 🙂 …
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
GoogleAvoid at all costs. We came from London to have a viewing and nobody showed up. We tried to call the agent multiple times but nobody contacted with us.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleWe have been left devastated by this company and would not recommend in the slightest. Our first bad Communications happened in April 2022 when our Boiler broke without much warning. We contacted the Agency who said it would get sorted. We asked about if the Landlady’s insurance would cover a hotel due to having disabled children and was ignored. 3 WEEKS of constant chasing before we eventually got a boiler. Our Landlady started the eviction process back in September 2022 due to us refusing the 12.4% rent increase. That’s fine, she is well within her right to do so. However, when we questioned countrywide to mediate to her, they claimed they would and would respond to us yet never did. We were constantly left chasing them and being made to feel like a Nuisance. When the Eviction date came around, we made it clear to Rhys that we had been advised by the council to remain within the property. We also confirmed with Samantha that we had paid the final amount due in Rent costs. Less than a week later, we had an inspection agent trying to enter our home as she had not been notified that we were still residing there. Our children were terrified, 2 of whom are ASD and then had constant terror over someone entering the home they considered safe. I complained about this and was told it was taken serious however my communications with Rhys had not been being sent across to the other agents. To the point that Samantha actually had to call me to confirm things i had already spoken to Rhys about as she hadn’t been told, yet again. We are now out of the property and they are withholding the deposit by claiming damages that were already there (and proven on our inventory report from when we moved in!) and are now saying we have over 3k arrears even though we confirmed we were fully paid, and no letters or emails were ever sent to ourselves or our guarantors to say any arrears were present. 2 weeks ago i contacted them again to ask about these arrears and was told it would be escalated and gotten back to me, yet i have just had to chase again as radio silence their end. It has caused us no end of stress, our mental health has collapsed due to this company and their poor communications.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleChloe is great. She helped us to find property while it is very difficult to find a property that time. Highly recommend Abbotts.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good sold quickly and efficiently. Excellent staff, Emily Sean and Joe.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally pleased with the attentiveness and support offered for first time buyers at this branch. Mortgage advice was also top notch and really cleared up a lot of uncertainties. In the end I found a house under a different estate agent so did not purchase one directly through Abbotts. However, the advice and service we received early on was invaluable. We will definitely keep this firm in mind if we ever need them in future. Branch Manager couldn't have been more welcoming :)
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you for selling our house by the Modern Method of Auction. Wonderful service from Gary and Team and from Jodi at iam sold.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHollie of Abbots so efficient helpful and friendly. Taking me through the protocols of buying a potential property. A real asset to the business.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuper customer service from Katie Smyth at Abbotts Hunstanton!! She has been so helpful & courteous in our dealings & couldn’t do enough for us. A true professional. 100% recommended!!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
