Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 1 platform
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on 1 platform, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleMany thanks to kerry and Jenna for the wonderful customer service, and for just being brilliant! Would recommend to a friend!
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleOur experience with the team in Abbott's Attleborough was fantastic . A very special thanks to Klaudia Lepp and mortage adviser Greg; both of them did an excellent job for our new mortage.Special thanks to Klaudia Lepp; she was the inspiration for us to look into this property. Greg was very approachable, polite, and well-informed about the mortgage dealings for us as a first-time buyer. Thank you so much for your support and guidance; it is much appreciated.We are happy to introduce Abbott's team to our friends and family.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleDanielle was superb throughout the entire process of selling my property. She kept me up to date with clear communication and good advise as well as suporting activities to progress the successful sale of my property.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing service, just completed on my first property. Jenna went above and beyond to make the process easy and stress free. Can’t thank the team enough. Definitely a well managed team by Kerry, Thankyou for making this all as easy as possible.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleCouldn’t recommend Abbots enough! The whole team is great at what they do ensuring you feel at ease throughout the whole process. Rhys Smith helped me find my perfect first home and made everything go through efficiently and effective I honestly can’t thank him enough highly recommend!!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleJoe from Abbot's was absolutely excellent for us. We got our first choice apartment at the price we wanted. Excellent service!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GooglePurchased my first flat using Abbotts and they were absolutely amazing from start to finish. Always available to help answer questions, and all of the staff were very friendly and professional too! I highly recommend them!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleCleo was outstanding, she has made our relocation super easy and smooth, all what we needed in this very stressful period. She did go an extra mile with a personalize list of things to do in Ipswich. Thank you so much for your time and your amazing service!!!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleOur recent sale through Abbotts of Downham Market was completed in an efficient and professional manner. All staff were very pleasant and helpful throughout the sale. Highly recommended
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbbots quality company and great service Definitely use them again Thanks to Izzy and all the staff Malcolm L
Thank you for your excellent 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe have just sold my late mothers' flat through Abbotts in Risbygate St . Bury St Edmunds . It was a long process , but Ivy and Steve were professional , kind and always cheerful . They got us through a failed offer( Not Abbotts fault , a real time waster !) and a few other issues we had not expected . Always felt as if we were in safe hands. Thank you so much guys . We can really recommend this team.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
GoogleBeen waiting for any reply from them for about two weeks, send emails, tryed to call no response what so ever.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleBeen calling for days about an apartment that’s been available for months, but no one ever answers the phone or returns my calls, I even got so desperate I messaged someone on Facebook called Jenna who works for abbotts norwich but she was very rude and didn’t really help, i can also see from other 1 star reviews that she has also been rude to other customers and even lied to them! no wonder why it’s been available so long, anyone who’s tried to call has most likely been ignored, landlords are better off going with a different estate agent, you could call abbotts right now and no one will answer or even call back if you leave a message Edit: since leaving this review Jenna has seen it and messaged me again continuing to be rude, I’m shocked that she feels like she can talk to customers like this and the fact abbotts have kept her on even after previous complaints from other customers
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleChris and his team in the Ipswich Branch provided a great service from start to finish. I felt confident that everything was going to plan and was under control at all times. The sale of my house went very smoothly and I’d definitely recommend them.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKerry at Abbotts recently found us a Tenant, the process was rapidly and very professionally dealt with and we are extremely pleased with the outcome. Both Kerry and Gemma were extremely helpful and it was a pleasure to communicate and do business with this team.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI just wanted to thank Chris Parker for all his advice and help in helping me. He really went above and beyond to offer great customer service. I would highly recommend Chris everything went so smoothly. Thank you again.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleAbbotts Letting is great with lovely staff. Reece is such a wonderful personnel and deliver within a short time.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic and excellent customer service. One of the best house agents. I will recommend them any day any time. All the staffs are awesome 👌 but Recee osler in particular Nice and humble Man. …
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleSince placing our house on the market with Abbotts, Stowmarket we have had nothing but good service from the whole team, especially Emily and Kayleigh who have been very good at keeping us informed and giving us good advice.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleWorst Experience and service from Abbotts- Me and my Partner are very unhappy with the service we have received from the Abbotts Stowmarket branch. We firstly enquired about a leasehold property in April. We were quick to get a response from one of the estate agents and were promptly offered a viewing. Before the viewing the Estate agent said to us the property was restricted to people with relations to the mid-Suffolk area. We were told this should be fine. Almost straight away we were given Torc24's number to call. Torc24 were very helpful and I can’t fault them. We completed our assessment and affordability checks and were accepted in principle for the mortgage. Granted it took us a while to gather all of the required paperwork for the mortgage. I sent Abbots updates regularly out of courtesy to show that we were still very much interested in the property. When we finally got our paper work together and approved we were given an appointment with a mortgage advisor from Torc24. Abbotts were quick to contact us after ignoring all of my emails in between. We had our meeting with our mortgage advisor who approved us for the mortgage and processed all of our information ready to submit to the Leander. My bank details were also taken ready to withdraw money for the Mortgage advisor cost, Insurance policies, and mortgage. I was also told to find a solicitor asap. Late the following day I received a call from Abbots to say we are not eligible for the property as we have no relation to Mid-Suffolk and there was nothing they could do other than apologise. We understand that these things happen when searching for/ buying a house but we should have been made aware of this before the viewing let alone submitting a mortgage. The whole process has been very unprofessional and a complete waste of time with Abbotts and we won’t be using them again and warning others not to go with them.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCharlie was great. Polite and professional. Provided me with what I needed.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from Dan the valuer. Highly recommend him for his knowledge and professionalism when selling your home.
Thank you for your terrific recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe sold out house through Abbotts and Chris and his team were amazing. They went above and beyond to help us. They always kept us informed of what was going on and gave us regular updates. We couldn't have asked for more.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
