Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 1 platform
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on 1 platform, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleI can honestly say as far as state agents go Tyrrell and Jasmine have been amazing with their service. They have communicated every step of the way for my new property and explained everything so well. We definitely need more state agents like them around!
Thank you for your brilliant 5* review and thank you for your kind words Mel Bastani. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust got my apartment through Reece at Abbot's and it did not take long at all. I’m so happy to have my very first apartment through Abbots. They are simply the best with splendid people like Reece. 👍👍👍 …
Osaze, many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGood agency. Bureaucracy reduce to minimum and after many years of renting in UK its first agency that does not give me a headache. 🤝 …
Przemyslaw, thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbbots did an amazing job in helping me and my wife to get our new place. Incredibly helpful. Anthony of abbots was especially very helpful.
Many thanks for the fantastic 5* review Charlotte and George Beeson. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust used Anthony Pembroke Abbots Colchester to move into a rental property. Moving to a different city is normally a rough experience, but Anthony made it a quick and smooth experience by being a total professional. Highly recommend and would use again
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAnthony has been excellent, he made sure the process for taking on the tenancy was smoothly done and kept me aware of progress at all times. Nothing was too much trouble for him. Very impressed.
Many thanks Juli for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe new manager "Anthony Pembroke" has been excellent. He has sorted out all my issues with regards to my rental HMO property. An excellent service has been provided. I highly recommend. :)
Many thanks dominic woodley-jones for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHelpful and organized.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleBeautiful experience, the staff are amazing and willing to help.
Many thanks Ngozi Nwigwe for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAVOID. Read this review first! IMPORTANT: They shove a bit of paper your way asking for a review when you're feeling good about picking up your keys. I would bet they have far fewer positive reviews without this. They'll be great until they get your money, then they couldn't care less. We were promised an extra key, now being told we can't. We were promised it'd be cleaned, flat was FILTHY and they've been useless at sorting anything out. We were promised things would be fixed and now they won't be. We've been lied to again and again, and had ZERO help despite multiple emails and calls. Awful, you'll regret using these guys, made our moving in experience atrocious.
Thank you Ruairi for your excellent 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. I look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleKerry & Gemma were both so helpful and made finding a home so seamless. Thank you for being so great!!! :)
Many thanks Belle for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleTerrell is amazing and helped me a lot finding a place in Ipswich Highly recommended.
Katy 1988 thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleJasmine was fantastic helping me through the renting process. Went quickly and smoothly and helped with any questions I had.
Many thanks for the fantastic 5* review E. Kind regards, Lucy, Customer Relations.
5/5
GoogleI rented through abbotts. It was so smooth and easy to use the staff. There are very good species Jasmine. Can you help me and give me all the answers to my questions? If she didn't know she found out straight away very good I am
Gavin Newman thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you so much Abbotts for helping me through the process of securing a house and start my life here. I love your professionalism and commitment towards managing your clients. Thanks to Terrell and Jasmine.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can honestly say as far as state agents go Tyrrell and Jasmine have been amazing with their service. They have communicated every step of the way for my new property and explained everything so well. We definitely need more state agents like them around!
Thank you for your brilliant 5* review and thank you for your kind words Mel Bastani. Best wishes, Lucy, Customer Relations.
5/5
GoogleKerry & Gemma were both so helpful and made finding a home so seamless. Thank you for being so great!!! :)
Many thanks Belle for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleTerrell is amazing and helped me a lot finding a place in Ipswich Highly recommended.
Katy 1988 thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI rented through abbotts. It was so smooth and easy to use the staff. There are very good species Jasmine. Can you help me and give me all the answers to my questions? If she didn't know she found out straight away very good I am
Gavin Newman thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you so much Abbotts for helping me through the process of securing a house and start my life here. I love your professionalism and commitment towards managing your clients. Thanks to Terrell and Jasmine.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can honestly say as far as state agents go Tyrrell and Jasmine have been amazing with their service. They have communicated every step of the way for my new property and explained everything so well. We definitely need more state agents like them around!
Thank you for your brilliant 5* review and thank you for your kind words Mel Bastani. Best wishes, Lucy, Customer Relations.
1/5
GoogleHad a very poor experience trying to collect keys to my first house with this branch. We were due to complete on a Friday but called ahead to let them know we'd be over Saturday afternoon to collect keys. When called on completion day I alerted a 2nd member of staff we'd be coming Saturday afternoon and not right away. We'd be driving from Oxford (3 hours away) so wanted to make sure they were definitely expecting us. We arrive 2:35pm Saturday to an empty branch, wait 90 mins before calling around to see if anyone from other branches can get in touch with the DM agents as they close at 4. The Norwich branch managed to call the DM agent who confirmed out on a Valuation but back soon as only 10-15 mins away and coming back to branch before finishing for the day. An hour then passes so it's 5pm and still no agent. We waited 2.5 hours on an afternoon when they knew we were coming to collect keys and nothing. Lied to the Norwich branch that they would be coming soon. Thankfully no chain so we hadn't arranged removal vans for that day as I have no idea what we'd have done if all our belongings were packed up. To top it all off while waiting the extra hour between 4-5pm my car was driven into in the nearby car park. 6 hours of driving, a wasted day & a damaged car later I get a call from Ollie the branch manager basically saying "yeah, sorry about that, see you next week" Happy to prioritise new business over fulfilling remaining obligations from a previous sale. Dreadful.
Hello Toby, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Thank you Alwyn
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
