Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleEverything from the viewing to the moving in was a great experience me and my partner are very happy with our new flat and hope our little boy loves it to when he is born
We're thrilled that you had a great experience with us from start to finish! We hope your new flat brings happiness to your growing family. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExceptional client care from Morgan Bowen when arranging viewing of properties for sale. Always polite, considerate with great attention to detail. Excellent follow-up. Met Maddie Snell whilst viewing properties. She was very professional, immaculately presented and had all the facts about the property at her fingertips. Very impressive, although I didn’t end up purchasing the property she was very helpful.
Thank you for your kind words about our team. We're delighted to hear that Morgan and Maddie provided exceptional client care and made your property viewing experience a positive one. Rest assured, we'll continue to provide the same level of professionalism and attention to detail in all our services. Kind regards, Lucy, Customer Feedback and Support Team
3/5
Google3 stars as Lewis was amazing and helped us understand the whole process as first time renters however on the landlords part the place was a mess when we moved in.
Thank you for the 3-star review. We apologise for the condition of the place when you moved in. We are glad to hear that Lewis provided excellent service during the rental process. Kind regards, Lucy, Customer Relations.
2/5
GoogleDisappointed to leave this review. I was due to have a valuation today with Abbotts Watton however over the weekend was approached by another local estate agent who also got us viewings lined up for over the next few days. My partner called to let them know that we appreciate their time but will not be signing with them. The lady on the phone was very blunt and after hearing this news did not even say bye and just hung up the phone. Unfortunate as we received such good customer service up until this point.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAbsolutely lovely people, especially Martyna! Helped us move into our new flat quickly, was accommodating when I needed to change the signing date and happy to help answer any enquiries we made about the property.
Thank you for the glowing review! We're thrilled to hear that Martyna and our team were able to make your move-in process smooth and accommodating. We're always here to help with any questions or concerns about your new property.Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe found Mike to be exemplary in his professionalism, advice, preparation and understanding of not just the logistics but the emotional aspects of choosing to move house. A star for Mike!
Thank you for your kind words! We're thrilled to hear about your positive experience with Mike. Our team takes pride in providing top-notch service and making the moving process as stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI’ve been dealing with Nathaniel and I can honestly say he has been nothing but helpful, any question I have about the Renters Right Act he’s been able to answer and explain it in a clear way. Looking forward to him finding me great tenants
Thank you for your kind words! It's our pleasure to assist you with your questions about the Renters Right Act. We're excited to continue working with you and help you find the perfect tenants. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you to Rhesa for helping us secure a property after being given notice at our current rental property. Everyone in this office is friendly and professional. Special shout out to Lisa also who has been very kind to us when we visited their office in Rayleigh. Will recommend to family and friends. Thank you
Thank you for choosing us to help you find a new property! Our team is dedicated to providing excellent service and we're thrilled that Rhesa and Lisa were able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe ladies were very helpful and friendly . Explained the process smoothly and were efficient . I highly recommend working with them.
Thank you for the positive feedback! We strive to provide top-notch customer service, and we are happy to hear that our team was able to assist you efficiently. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI was so impressed with Lisa who came to value my property. She was prompt and so informative. She was also very friendly and professional. Definitely 5 stars!!!
Thank you for the amazing review! Our team takes pride in providing prompt, informative, friendly, and professional service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAlways get a warm welcome and excellent service from the guys in this branch. Sorting my mortgage with Ollie was simple, quick and without fuss. The branch manager was really helpful and knowledgeable. I'd shout her out but can't remember her name!
Thank you for your kind words! We're so happy to hear that you had a positive experience with our team at our branch. We strive to provide exceptional service to all of our customers, and we're glad we were able to assist you with your mortgage needs. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleOne of the WORSE experiences I have had with a letting agency!! BEWARE!! BEWARE!! BEWARE!!! They will make you sign completely unethical terms and conditions when you join (fine prints) and when you question their practice after you're no longer using their services, PETER the manager will attempt to argue with you and eventually put the phone down on you when you're making sense and he can't respond!!!. THEY HAVE AN AGREEMENT WITH OVO ELECTRICITY COMPANY TO TAKE OVER THE ELECTRICITY OF YOUR HOUSE...even when they know that there are no tenants in the house and they're no longer managing your house! No emails, no calls to remind or let you know that they have done this...I asked the manager why??? He said I should take it up with head office!...I think that says enough!
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAbsolutely lovely people, especially Martyna! Helped us move into our new flat quickly, was accommodating when I needed to change the signing date and happy to help answer any enquiries we made about the property.
Thank you for the glowing review! We're thrilled to hear that Martyna and our team were able to make your move-in process smooth and accommodating. We're always here to help with any questions or concerns about your new property.Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI' m very happy with you help Yulia Thank you very much
Thank you so much for your kind words! It was a pleasure assisting you and I'm thrilled to hear you're happy with our services. We truly appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleUnfortunately I do not recommend this agency. As a landlord I have have had to evict my tenants that the agency supposedly vetted prior to their tenancy. Now, I'm trying to get in touch with them in regards to the deposit which we are disputing, however no matter how I try to correspond with them (phone and email) I am not receiving any reply.
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleIt has been a wonderful experience working with Abbotts! We had initially called them regarding another property but Lauren was extremely enthusiastic about our needs and preferences and suggested some more properties that would be more suitable for us. We ended up going with one of those properties recommended by her and love it so far. Megan was super helpful in sorting out all the paperwork and getting the contract ready. She is very approachable and easy to talk to. She explained the terms of the contract very clearly and we are very happy with the experience thus far! She was also always available to answer any questions we had at all times. I really appreciated their suggestions and positive attitude throughout the process. Highly recommend Abbotts! :)
Hi there! We are thrilled to hear about your positive experience with Abbotts. It's our goal to provide excellent customer service and find the perfect property for our clients. Lauren and Megan are great assets to our team, and we will make sure to pass on your kind words. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service and very helpful. Sorted everything in record time
We're thrilled to hear that our service and assistance exceeded your expectations! It's our pleasure to provide efficient and effective solutions for all your needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI rented out my flat using Abbotts in Bury St Edmunds as my Agent. Gemma and Lewis were fantastic and very quick in finding a good Tenant. The team in the office are hard working and polite. Thanks. Maria
Thank you so much for your kind words! We strive to provide exceptional service and are thrilled to hear that Gemma, Lewis, and our team met your expectations. It was our pleasure to assist in renting out your flat. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleLewis and Gemma were stellar. Very easy to work with, and they helped me find a wonderful property. Communication was very wonderful and I'd highly recommend Abbotts, especially if Lewis and Gemma are working with you. The process of letting was made and if you're USAF as well, I have nothing but praise for this agency. You'll be in good hands!
Thank you for your kind words! We're thrilled to hear that you had a great experience working with Lewis and Gemma. Our team at Abbotts always strives to make the letting process as smooth and stress-free as possible. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleEverything the team done and said was of the hightest professionlism and care for there client very happy thank you team
Thank you so much for your kind review! We take great pride in providing the highest level of professionalism and care for our clients. It means a lot to us that you are happy with our services. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleAbysmal customer service from Bethany and the rest of the rental team and even after a month of renting with them they have not properly addressed the black mould in the flat. I had to chase them several times daily for the first 2.5 week of my tenancy to get them to repair the shower which was completely broken and unusable. There were glass shards all throughout the property when moving in and they have taken zero responsibility for their short comings. Not even a sincere apology. 0/10 would NOT recommend
Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at review@countrywide.co.uk and we’ll be happy to look into it further.
5/5
GoogleGreat service from Kieren and Shane Kieren went above and beyond even helped with unloading some furniture
Thank you for taking the time to leave us a review! We're thrilled to hear that Kieren and Shane provided great service and went above and beyond for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleNathaniel was very kind during viewings and was very professional all the way through. Really appreciate it.
Thank you for your kind words! We are thrilled to hear that you had a positive experience with Nathaniel. Providing exceptional and professional service is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleId like to thank Mike and the team at Abbotts, i had my property on with another agent for 5 months with no luck selling. Within a few weeks of Abbotts having the property it has sold and i've been kept up to date the whole time. Would highly recomend using Mike and the team at Abbotts
Thank you so much for your kind words! We are thrilled to have helped you sell your property quickly and with great communication throughout the process. It was a pleasure working with you and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
