★★★★★ 1/5
GoogleReally upsetting. Signed a 12 month contract on a flat where the windows are broken. One even smashed me in the face. There’s poo and urine on the carpet of the flat I’ve let and the boiler didn’t work before I even moved into the property. The agency doesn’t care . ‘Sold as seen’ along with answers like ‘because I can get away with it’ The agency also use service repairers that work for Abbotts. So even if Abbotts are at fault they will still try and charge you for THEIR mistakes. Wish I’d never signed a contract with them. I’ve reported it all to the ombudsman
Jade · 13 April 2024 · Abbotts Countrywide Rayleigh
Agent replied · 25 November 2023
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk as we take all comments seriously. Kind regards, Scott, Customer Relations.
★★★★★ 5/5
GoogleVery impressed with Dean for a young man. Showed us round a property and was honest and very polite. He answered all our questions, and anything he did not know he followed up and informed us on the same day. Thank you Alan & Wendy
Alan · 13 April 2024 · Abbotts Countrywide Rayleigh
Agent replied · 25 November 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRating only, no written review.
Jordan · 13 April 2024 · Abbotts Countrywide Rayleigh
Agent replied · 27 August 2023
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur letting agent was Nelle, lovely girl, quick responses and super helpful. Would defo recommend.
Thomas · 13 April 2024 · Abbotts Countrywide Rayleigh
Agent replied · 27 August 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been very pleased with the service I have received from Peter at the rayleigh branch supported me and have been very helpful towards my housing situation. Very pleased and can't recommend Peter enough
Owen · 13 April 2024 · Abbotts Countrywide Rayleigh
Agent replied · 27 August 2023
Many thanks Owen for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GooglePeter and Jorden have been fantastic. The best estate agents I have ever worked with
Jackie · 13 April 2024 · Abbotts Countrywide Rayleigh
Agent replied · 30 July 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had an absolutely amazing experience with Nelle moving into our new property. Everything was so straight forward, smooth and fast and extremely easy to work with!
Couldn't be happier with our experience as Nelle really has gone above and beyond in order to make our process as smooth as possible.
5 stars and beyond from Paris and I and the biggest thank you!
Tommy & Paris
Tommy · 13 April 2024 · Abbotts Countrywide Rayleigh
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI saw Yvette Green - Mortgage Consultant at Abbots, she was absolutely fantastic at assisting me in the mortgage process and helping me understand things that not every Consultant would especially considering I have had a mortgage before she still drew my attention to every detail that perhaps I had not thought of, adding absolutely no pressure, full honesty and assistance. I havent progressed with a house as yet but I will definitely consider paying the reasonable fee and using her when I do. Thank you for your support
Jenna · 13 April 2024 · Abbotts Countrywide Rayleigh
Agent replied · 30 July 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were so fortunate in meeting Nina Davis of the Fakenham branch....she instantly understood what we wanted to achieve....did a considerable amount of research...and despite fierce competition from two other agents (ours was multi-agency …
JA · 13 April 2024 · Abbotts Countrywide Fakenham
Agent replied · 25 November 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from Pat, Benjamin and Gary when selling our mother’s house after she went into care. They were very sensitive to the circumstances and helped us through the entire process with patience and kindness. The home was sold …
Avis · 13 April 2024 · Abbotts Countrywide Ely
Agent replied · 29 October 2023
Many thanks for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAll the staff from start to finish of our house purchase were helpful and efficient, they were patient with me, when things didn't seem to be moving forward with the conveyancing part of the purchase. All my dealings with Abbotts including our current property rental have been excellently dealt with.
Stuart · 13 April 2024 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 25 November 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe’ve recently sold my mum’s cottage through Abbotts and the whole team have been amazing. Beatrice has been so helpful, friendly and professional, arranging viewings and keeping us informed of feedback and offers at all times. She was very prompt in responding to my many queries and was so sensitive when dealing with my mum. I would have no hesitation in highly recommending Abbotts to friends and family. Thank you Beatrice and the team!
Debbie · 13 April 2024 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 29 October 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNot only did Abbott's in Beccles sell my house for me in the most difficult market at the most difficult time of year, the whole experience was smooth, professional and human. And the all female team were extremely helpful with advice about getting the best deal on my new house too. I would highly recommend them.
Alison · 13 April 2024 · Abbotts Countrywide Beccles
Agent replied · 30 July 2023
Thank you Alison for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
★★★★★ 1/5
GoogleSelling my house with another agency. Today get a call from Abbotts, asking me "how it's going." I enquire if I'm with them, and they admit that they know that I am not.
They give the name of the agency I am with. I then ask them not to call again. The salesman ignores this and is still talking as I end the call. Yuk.
Roger · 6 April 2024 · Abbotts Countrywide Ipswich (139 Main Road)
Agent replied · 27 April 2024
Hi Roger, I am sorry if you found such contact unwarranted. If you wish to contact us with further details via review@countrywide.co.uk we can look into this matter for you. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleRating only, no written review.
Antony · 30 March 2024 · Abbotts Countrywide Ipswich (139 Main Road)
Agent replied · 27 April 2024
Thanks Antony! :)
★★★★★ 5/5
GoogleRating only, no written review.
Matthew · 30 March 2024 · Abbotts Countrywide Ipswich (139 Main Road)
Agent replied · 27 April 2024
Thank you Matthew!
★★★★★ 5/5
GoogleHad the pleasure of being looked after by Leanne very polite and professional
Louise · 29 March 2024 · Abbotts Countrywide Beccles
Agent replied · 30 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team have been brilliant, they’ve been flexible and patient working around my work schedule, in a slightly hectic time. Caitlin was able to show me much better mortgage rates than I had seen elsewhere, took the time to explain each aspect and my options, and was completely transparent and honest throughout the process.
Can’t recommend enough.
Sebastian · 29 March 2024 · Abbotts Countrywide Beccles
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy partner and I had the pleasure of buying our first home with Abbotts and we were so impressed, we got in touch to buy our second.
Not only did Cheryl manage to sell our home and support us in buying our new home, she supported us through plenty of hurdles! The ladies at Abbotts speak to you with noticeable passion about their jobs, they do not talk down to you, they are on hand to answer any question, as silly as it may seem and have the best understanding of what’s needed and when!
When Cheryl was away on holiday, we were supported by Anna who I can say, is just as outstanding at her job as Cheryl!
These ladies have made something so stressful, feel like the most amazing opportunity of our lives. I will recommend this team everytime, in a heart beat! Worth every penny, every laugh, every tear and every spec of our time!
Thank you all so much!
Beckie · 29 March 2024 · Abbotts Countrywide Beccles
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely fabulous service buying our bungalow with Cheryl and her team at Abbotts Beccles. Nothing was too much trouble for them. Keep up the good work , highly recommended 👍🏻 …
Julie · 29 March 2024 · Abbotts Countrywide Beccles
Agent replied · 21 June 2024
Thanks for the wonderful 5* review and recommendation Julie Beamish! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe Team at Abbotts Estate Agents Beccles can only be described as Professional, Efficient, and cheerful, They have supported and guided us through our sale and purchase and nothing has been too much trouble, this group of Ladies are the best, give them a try!!
Michael · 29 March 2024 · Abbotts Countrywide Beccles
Agent replied · 29 October 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from Anna, highly recommended.
Sarah · 29 March 2024 · Abbotts Countrywide Beccles
Agent replied · 27 August 2023
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleExcellent work from the Abbotts Fakenham team on our slightly complicated sale. Good advice and help as we were selling from abroad. I very much appreciated their willingness to assist with things a seller would usually do themselves but were difficult for us to do from another country. They kept an excellent line of communication open with the buyers, with quick responses to questions from both parties. Many thanks to Camilla for dealing with the last minute issues and Mark for being kind enough to make a special journey to read the meters!
Natalia · 29 March 2024 · Abbotts Countrywide Fakenham
Agent replied · 20 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Natalia. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleShocking service, the manager (who has now left) looked my son and I in the eye and made all sorts of promises which were never kept, this was before Christmas, now the senior management company have in effect called us liars. Shocking, all they do is bleed you dry and take money off your rental income with any excuse under the sun. Do not deal with them.
Gary · 29 March 2024 · Abbotts Countrywide Cambridge
Agent replied · 26 August 2024
Hello Gary Bates, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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