Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleThank you to keegan for the professional way he and Abbots handled the purchase of our new home. He was always happy to help us with any issue we had and tried to answer all our questions. Thank you.
Thank you for taking the time to leave us this amazing 5* review Ted. Kind regards Lucy, Customer Relations.
4/5
GoogleLinda & Rhiannon did a good job for me selling my mother's house. They found a buyer ready to pay almost the asking price really quickly and were professional throughout, keeping us informed of viewings and next steps. Thank you for your help and support.
Many thanks for the great review Bruce. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe just moved into a new house using Abbotts. It was very seemless and I enjoyed the experience. Shout out to Alex, she was super helpful and just amazing.I would always use Abbotts in the future.
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleOur whole experience with Abbotts was an absolute pleasure. Some months ago, our Landlady gave us 2months to move out of her apartment because it's been sold, we were online searching for months but we couldn't get any good house. One good day my husband walked in to the Basildon Abbott office, Chris, Alex and the team did a wonderful job, they are very helpful and friendly. Less than 2weeks they got us a wonderful apartment. We are so lucky to meet the TEAM. My kids love it. Thank you Abbotts.
Hello Ogunyemi, Thank you so much for your wonderful 5* review! We're thrilled to hear that Chris, Alex, and the team were able to help you find a wonderful apartment so quickly. We're delighted that your kids love it too! Best regards, Lucy, Customer Relations Team
5/5
GoogleJasmine has been very helpful throughout keeping us up to date with what's going on with our rented accommodation niver had any problem and the process is going well would recommend abbots keep away from northwoods
5/5
GoogleI got a room which i had no regret at all Yuliia was the person who helped me throughout the whole process she is an amazing person and nice. Thank you very much Yuliia and to Abbotts.
Thank you for your thoughtful 5* review Efe! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust completed a house sale with Abbotts in Fakenham. Kamile was fabulous from the start through to the end, lovely, friendly and professional, kept us well informed along the way, highly recommend. Thank you.
Thank you for taking the time to leave us this amazing 5* review and recommendation Amanda. Kind regards Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
1/5
Googleavoid this agency if you want your deposit money back. they are very slow and unresponsive when it comes to returning your deposit. they pass the responsibility to a supposed 'deposit' team, that you have no contact/email with, and do not provide any guidance as to when you will get your money back. its all rosy until they you try to get your deposit money from them back. Dear branch manager Ben Francis, contact me if you are interested in resolving my issue of 20+days delay in getting a deposit back at the end of tenancy. If i could give a zero rating, i would..
Hello Haritharan, I'm sorry to hear about your experience with our agency. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleAll of the team at Bury St Edmunds have been great, we have had great service and thorough contact during the whole process We will use again !
Thank you Peter for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleAll of the team at Bury St Edmunds have been great, we have had great service and thorough contact during the whole process We will use again !
Thank you Peter for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI don't normally write reviews, but Oliver was exceptionally helpful and accommodating couldn't fault him very good at his role and would consider using him again in the future.
Thank you for your thoughtful 5* review Harry! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAnn Reeves has been excellent both in terms of her expediency and grasping the mantle on problems.
Thank you for taking the time to leave us this great 5* review Mike. Kind regards, Lucy, Customer Relations.
5/5
GoogleJoe in lettings is your go to man ! Thanks Joe.
Thank you for your thoughtful 5* review Danny! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThere's nothing as tough as getting a house in this country. Abbotts sales and Lettings have been awesome in my renting journey in the UK. Chris,Reece,Alexandra..you should know that you are amazing and so very supportive of your clients.Thank you for everything.
Hello Marcelline, Thank you so much for your wonderful 5* review! We're thrilled to hear that Chris, Reece, and Alexandra were able to support you in your renting journey. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had Luke round to value my mums house and straight away he put her at ease as she was feeling a little nervous about the whole selling her house experience.Luke explained the whole process to her and gave her as much time as she needed for any questions.Great service thank you .
It’s really lovely to read another 5* review Donna. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleHave been dealing with Nathaniel and Chloe whilst moving in today. The service I have received has been exceptional and would happily recommend them going forward
Thank you so much for your 5* review and Ryan! We're delighted to hear that Nathaniel and Chloe provided you with exceptional service during your move. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleLetting Staff were very friendly - from walking into the office to viewing especially Chloe, really generous with time, and willing to go above and beyond to secure property. Would definitely recommend them!
Thank you Matthew for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe purchased our new hone through the team at Abbotts. They were always helpful during the process and never too pushy. Thoroughly recommend!
Thank you for taking the time to leave us your 5* review and recommendation Sean! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn't have had a better estate agent Jenna was brilliant always on hand if I needed her.She helped me with e mails and even collected paperwork from us on her way home she did this twice.When our buyers backed out she quickly got in touch with the other buyers who were interested so that we didn't lose the property we wanted. Thank you Jenna and everyone at Abbots
It’s really lovely to read another 5* review Rita. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleI had Luke round to value my mums house and straight away he put her at ease as she was feeling a little nervous about the whole selling her house experience.Luke explained the whole process to her and gave her as much time as she needed for any questions.Great service thank you .
It’s really lovely to read another 5* review Donna. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleVery helpful through the whole process of buying our new home, 100% recommend. Nothing was too much trouble, special thanks to Josh & Cheryl. Thank you so much!
Thank you for taking the time to leave us this tremendous 5* review and recommendation Lydia. Kind regards, Lucy, Customer Relations.
5/5
GoogleNathan at the Lowestoft branch has been brilliant. Kept us posted every week on potential properties. Genuinely wanted to help us find a property. Can only recommend them at the highest level even though we found a property with another agent.
Thanks Leonard for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
