★★★★★ 5/5
GoogleWe have worked with Alex and Chris. They both helped us get our wonderful new home. They have been helpful and always available. Helped us start and answered our questions about everything with a lot of patience. Loved working with Abbotts!
Sobia · 4 July 2025 · Abbotts Countrywide Basildon
Agent replied · 2 September 2025
Thank you for your kind words! We loved helping you find your dream home and are always here for any questions or assistance you may need. It was a pleasure working with you! #HappyHomeowners #AbbottsRealEstate
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAlexandra was an absolute pleasure to work with while searching for a new family home. She was professional, approachable, and made the entire process feel smooth and stress-free. Thanks to her support and efficiency, I was able to find and secure a new home in a very short time. Highly recommend her services to anyone looking for a reliable and friendly real estate professional!
Kadeem · 4 July 2025 · Abbotts Countrywide Basildon
Agent replied · 2 September 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI would like to take a moment to say Big Thank you for Yulia and Terrell for the five star support granded to us from the day one. U guys are amazing and thanks again for me to advice the process step to step very clearly. Highly Recommend Abbotts for all who are looking the amazing Houses and services. Cheers to all of you.
Nalin · 14 June 2025 · Abbotts Countrywide Ipswich (139 Main Road)
Agent replied · 12 September 2025
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleMoved out October 2024 and have yet to receive my deposit. Terrell Denton has not returned my calls or emails until I left feedback on the main website. I’m still waiting for my deposit.
Nicolle · 14 June 2025 · Abbotts Countrywide Ipswich (139 Main Road)
Agent replied · 12 September 2025
Hello Nicolle,
Thank you for sharing your feedback. I'm sorry to hear about your experience and the delay in receiving your deposit. Please contact us at review@countrywide.co.uk so we can assist you further.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleBoth my wife and I were considering putting our house on the market. Our intention being to re-locate to Essex to be closer to our family. We had no idea what our house was worth and needed an indication for a budget. We contacted Abbotts …
Colin · 13 June 2025 · Abbotts Countrywide Downham Market
Agent replied · 2 September 2025
Hello Colin,
Thank you so much for your wonderful 5* review! I'm delighted to hear that … More
★★★★★ 1/5
GoogleThe worst letting experience ever - give 21 Bristol Road ip33 a wide berth. The landlady doesn’t respond, pays monthly fees to have the property managed but then wants to send her own contractors. She tells us Countrywide are lying to us. We don’t know who to believe. The relationship between letting managment and landlord is beyond ridiculous and unacceptable. We want out of the contract as the experience has been very upsetting. Everytime we complain or try to put the pressure on to get a something fixed we are told they will call the police as we are harassing them. We have been left without hot water and heating without appropriate replacements for long periods of time during freezing temperatures. Our dishwasher hasn’t worked for the whole duration of the tenancy. The fridge was also mouldy and replaced with a tiny fridge unsuitable for a family of 4. We are being treated completely out of line with what is expected of a landlord and letting company. She even signed for and stole an my urgent medication delivery (which was accidently sent to wrong address by GP)when we moved out and refused to return it. Be warned Abbots represent unethical landlords. Expect great service before you sign up but then they don’t want to know once they have your money. AND MAKE SURE YOU HAND BACK EVERY SINGLE KEY OR THEY WILL ILLEGALLY CHARGE YOU RENT ARREARS BY THE DAY as there is no professional check out procedure. They know every trick on the book. It is totally laughable that they have even replied to this review pretending they will help resolve our issues. We paid a £2600 deposit left the property in better condition than we found it, we treated it like our home and yet we are only being refunded £700 of it. The rest is going to have to be disputed. Absolutely exhausting - every step after we signed the contract of this rental has been miserable.
Kelly · 13 June 2025 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)
Agent replied · 11 December 2024
Hi Kelly,
I'm very sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleCannot fault this team. Everyone is so helpful nothing is too much trouble. Stephen Huff the morgage adviser has gone above and beyond will be forever grateful. They deserve the 5 star reveiw thankyou team.
Deborah · 4 June 2025 · Abbotts Countrywide Downham Market
Agent replied · 2 September 2025
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a valuation yesterday with Jake. Really friendly, very professional and knowledgeable. Talked us through what buyers look for and was happy to discuss what we felt we would want to do to ready our property for sale. Also took time to explain the processes moving forwards in detail. Good honest advice. Would recommend to anyone in the area.
Greg · 1 June 2025 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)
Agent replied · 13 April 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
Google2024 house sell was complete balls up from day one with lies blaming the chain etc then we had 4 hours notice to move glad see back of them 😀 …
Stuart · 30 May 2025 · Abbotts Countrywide Attleborough
Agent replied · 3 June 2025
We're sorry to hear about your negative experience with your 2024 house sell. Please know that we value our customers and are always striving to improve. We apologise for any inconvenience caused and wish you all the best in your new home. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChloe has been absolutely amazing with helping me and my partner rent our first property. I highly recommend using Abbotts for rental properties
Ellie · 29 May 2025 · Abbotts Countrywide Colchester
★★★★★ 5/5
GoogleThe lettings procedure was straight forward and there was always somebody to help with any problems.
Martina and Suzie could not have been more helpful and obliging.
Thanks very much for everything.
Dave · 27 May 2025 · Abbotts Countrywide King's Lynn (20 High Street)
Agent replied · 3 June 2025
We are thrilled to hear that you had a positive experience with our lettings process and received excellent support from our team members Martina and Suzie. Thank you for choosing us and we appreciate your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNicola gave us a in-depth and robust valuation of our property in a pleasant and friendly manner! Also Sam very lovely, had a great viewing house with her the other day!
Marta · 24 May 2025 · Abbotts Countrywide Downham Market
Agent replied · 13 April 2026
Thank you for your kind words! We take pride in providing thorough and friendly property valuations. Our team strives to create a positive experience for our clients, like your viewing with Sam. We appreciate your feedback! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePage Nelson services was warm, lovely and professional. Keep it up.
Gloria · 23 May 2025 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied · 3 June 2025
Many thanks for your marvellous 5* review Gloria. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBoth Sean King and Kerry Brady have been excellent throughout the whole process.
Also, thank you to Abbotts for the home move gifts - a lovely touch that I’ve never had before with any agent!
Stephanie · 23 May 2025 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)
Agent replied · 13 April 2026
Many thanks for your marvellous 5* review Stephanie. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur experience with Annabelle has been amazing ! She has been extremely efficient and helpful. We have had a wonderful experience
Tamara · 22 May 2025 · Abbotts Countrywide Cambridge
Agent replied · 3 June 2025
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn't recommend the team more! Dean was superb in handling our case from day one and often went out of his way and kept us in the loop with everything that was going on. We found Abbotts much more helpful than the vendor we were buying from, and again, Dean (and the whole team!) would go the extra mile to make sure our deadlines were met. We felt all our questions were answered honestly and the team worked to make our processes as quick and smooth as possible.
Royce · 22 May 2025 · Abbotts Countrywide Chelmsford
Agent replied · 3 June 2025
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI had Abbotts come and value a property OVER A YEAR AGO. I went with another agent. They continue to call me ( even though I have blocked their number), and even though the property has sold!!!!
In fact they have even called and left a message about my property requirements ( I don't have any).
I would avoid at all costs, they do nothing but hassle.
Melanie · 20 May 2025 · Abbotts Countrywide King's Lynn (20 High Street)
★★★★★ 5/5
GoogleI can thoroughly recommend Nick and his team. Nick, Johanna and Kareena provided seamless support throughout what turned out to be an unnecessarily complicated process. They were professional, knowledgeable, efficient and managed every obstacle with warmth, humour and great people skills.
Excellent job!
Annie · 16 May 2025 · Abbotts Countrywide Southend-on-Sea
Agent replied · 3 June 2025
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Thomas · 15 May 2025 · Abbotts Countrywide Colchester
Agent replied · 12 September 2025
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
★★★★★ 5/5
GoogleAs my wife is an executor of her Mum's estate we were very happy with the way that Abbotts at Hunstanton handled the sale of Mum's bungalow. The photos and presentation for sale were excellent and we were kept informed of arranged viewings …
Nicholas · 13 May 2025 · Abbotts Countrywide Hunstanton
Agent replied · 13 April 2026
Thank you for your glowing 5* review and recommendation Nicholas. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI contacted Abbotts Estate Agent in Downham Market to request a house evaluation following extensive modernisation work. My house was purchased through Abbotts almost 3 years ago. …
Peter · 13 May 2025 · Abbotts Countrywide Downham Market
Agent replied · 2 September 2025
Hello Peter,
Thank you so much for your wonderful 5* review! I'm thrilled to hear about your … More
★★★★★ 5/5
GoogleThe Abbots Team are fantastic.
They are so helpful and I would not hesitate to recommend them
Jason · 13 May 2025 · Abbotts Countrywide Cambridge
Agent replied · 13 April 2026
Thank you for your kind words! We are so glad that our team was able to provide you with excellent service. Your recommendation means the world to us! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAnnabelle is fantastic and went above and beyond to help me!
Mallory · 13 May 2025 · Abbotts Countrywide Cambridge
Agent replied · 13 April 2026
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a nice experience working with Annabelle, one of the representatives of Abbotts Sales and Letting Agents. She was exceptional, and I must appreciate her for her honesty, hardwork and dedication throughout the process. Thank you Annabelle for your outstanding service, I truly appreciate your efforts.
Edwin · 13 May 2025 · Abbotts Countrywide Cambridge
Agent replied · 10 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Edwin! Kind regards, Lucy, Customer Relations.
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