Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleJamie went above and beyond to help me with my remortgage. They kept me updated and ensured everything progressed quickly. I would highly recommend them.
Thank you for your kind words, we are glad Jamie provided exceptional service for your remortgage. We take pride in keeping our clients informed and ensuring a smooth process. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI’m grateful to Gary, Ian and the rest of the team.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBrilliant, friendly, gary was superb suzie was superb
Thank you so much for your kind review! We are delighted to hear that Gary and Suzie provided exceptional service. It's always a pleasure to have happy customers like you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleUsing Abbotts made getting my accommodation sorted seamlessly. Their service is excellent. I recommend them always
Thank you so much for your kind words! We take pride in providing excellent service to our customers. It was our pleasure to assist with your accommodation needs. Thank you for recommending us, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRented my hmo rooms with Abbotts. Very happy with Gary filling all rooms and keeping me updated at all times. Will use them again whenever I get rooms available again. Thanks to the team at kings lynn as they are all very helpful.
Thank you so much for your kind words! We take pride in finding the best tenants for our clients and keeping them informed throughout the process. It was a pleasure working with you and we would be happy to assist you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently had the pleasure of working with Gary as my letting agent, and I cannot speak highly enough of the service he provided. From the outset, Gary demonstrated exceptional professionalism, efficiency, and attention to detail. He …
Thank you so much for your kind words! It was a pleasure working with you and I am thrilled to hear that you had a positive experience. Our team strives to provide exceptional service and it means a lot to hear that we met your … More
1/5
GooglePeter Chapman was rude, unprofessional, and made the tenancy at 26 Jones Close a nightmare. Constant petty complaints, withheld info about the new tenancy, and even threatened us on the last day. Avoid him at all costs.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe had an exceptionally good experience selling via Abbotts. We were selling an inherited property following a bereavement and Abbotts were sensitive, helpful, professional and honest throughout the process. We had already tried different agents who were very keen to list the property, but then seemed to make no efforts in actually marketing it, and had been very poor at communication. We switched to Abbotts and the property was valued by Dean, who gave us a valuation we were happy with but that was not artificially inflated. He was also honest and helpful about what things we could do or change to help the property sell. Once it was listed, we got regular helpful feedback from Sophie and Claire, who managed the viewings and had actively marketed the property to the right kinds of buyers. A sale was agreed and throughout the process up to exchange and completion we continued to get excellent feedback, with Sophie and Claire often passing on news and updates before our lawyers did. We feel that we received an excellent service from all at Abbotts throughout the sale process. Unlike other agents, they did not give falsely high valuations or attempt to mislead us or the buyers at any stage, and all were refreshingly honest and communicative throughout. I would have no hesitation in recommending Abbotts to anyone for the excellent and professional service they offer. They are head and shoulders above all the other agents we dealt with, and from the frequent interaction we had and the amount of work they undertook, I feel they also offer very good value.
Thank you so much for your kind words and for choosing Abbotts to help you with the sale of your inherited property. We take great pride in providing sensitive, honest, and professional service to our clients, and we're thrilled to hear that it made a difference for you. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI'm very happy with the service provided by Abbots. Olivia and Tyrone are always very efficient and professional.
Thank you for your kind words! We take pride in providing efficient and professional service to our customers. Olivia and Tyrone are rock stars on our team and we're grateful to have them. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe are currently buying our first home with Abbotts. Hayden has been superb at helping us to find and secure our dream home. Every phone call and text was returned quickly and Hayden was supportive knowing we had previously struggled to …
Thank you for choosing Abbotts for your first home purchase! We are thrilled to have helped you secure your dream home. Our team is dedicated to providing excellent service and we are so glad Hayden was able to support you throughout the process. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleRating only, no written review.
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
5/5
GoogleThank you so much , Sean is very professional and I m very happy about the flat . Thank for your job . …
"Thank you for choosing our business and for taking the time to share your positive experience! We are thrilled that Sean provided professional service and that you are happy with your flat. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI’m grateful to Gary, Ian and the rest of the team.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBrilliant, friendly, gary was superb suzie was superb
Thank you so much for your kind review! We are delighted to hear that Gary and Suzie provided exceptional service. It's always a pleasure to have happy customers like you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleUsing Abbotts made getting my accommodation sorted seamlessly. Their service is excellent. I recommend them always
Thank you so much for your kind words! We take pride in providing excellent service to our customers. It was our pleasure to assist with your accommodation needs. Thank you for recommending us, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRented my hmo rooms with Abbotts. Very happy with Gary filling all rooms and keeping me updated at all times. Will use them again whenever I get rooms available again. Thanks to the team at kings lynn as they are all very helpful.
Thank you so much for your kind words! We take pride in finding the best tenants for our clients and keeping them informed throughout the process. It was a pleasure working with you and we would be happy to assist you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently had the pleasure of working with Gary as my letting agent, and I cannot speak highly enough of the service he provided. From the outset, Gary demonstrated exceptional professionalism, efficiency, and attention to detail. He …
Thank you so much for your kind words! It was a pleasure working with you and I am thrilled to hear that you had a positive experience. Our team strives to provide exceptional service and it means a lot to hear that we met your … More
5/5
GoogleHaving been a difficult move for our mother (nothing to do with Abbots) we are incredibly grateful ro the Abbots team for their help and support of which we have had plenty. We would definitely recommend them to anyone and wouldn't hesitate to use them if we ourselvee decided to move. Thank you
Thank you so much for your kind words and recommendation! We are honored to have been able to assist with your mother's move and we hope to have the opportunity to work with you again in the future. Our team is always dedicated to providing … More
5/5
GoogleAbbotts Estate Agents have been excellent throughout my property purchase. Mark was very helpful during the viewing, and Patrick made the whole process possible. Highly recommended. They have gone above and beyond. Thank you
Thank you for your kind words! We are thrilled to hear that your experience with us was excellent. Our team, especially Mark and Patrick, are dedicated to providing exceptional service and making the process as smooth as possible. Thank you for choosing Abbotts Estate Agents, we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat Estate Agents to deal with. Mark Smith who showed me around my future home was amazing - he was very friendly and professional. A very quick transaction. I would highly recommend. Thank you.
Thank you for your kind words and recommendation! We are so happy to hear that you had a great experience with our estate agents and that Mark provided excellent service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWell done for Mark, helped us to view the lovely property. And was really good throughout the process. 👍🏻 …
Thank you for your kind words! We are so happy that Mark was able to assist you with viewing the property and made the entire process smooth and enjoyable for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GooglePrompt to answer queries and emails, always pleasant and helpful...everything is explained clearly, we would recommend their agency
Thanks for the fantastic review! We take pride in our prompt and helpful customer service, ensuring that all queries are answered clearly and thoroughly. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleKerry and Sean were both so helpful! Very transparent and easy to talk to. I would absolutely recommend their services to anybody new to the UK!
Thank you for your kind words! We're thrilled to hear that Kerry and Sean were able to assist you with transparency and ease. We love helping new visitors to the UK and look forward to working with you again. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThank you so much , Sean is very professional and I m very happy about the flat . Thank for your job . Mathieu Vidot
"Thank you for choosing our business and for taking the time to share your positive experience! We are thrilled that Sean provided professional service and that you are happy with your flat. Best wishes, Lucy, Customer Feedback and Support Team.
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
