★★★★★ 2/5
Google…
Calvin · 18 January 2016 · Abbotts Countrywide Downham Market
Agent replied
Dear Calvin, many thanks for your review, we appreciate the feedback and our customer’s satisfaction is very important to us. I’m sorry you feel you’ve had a such a bad experience with our lettings department. We will take on board your comments and look to be clearer when explaining the process to applicants. I understand from the file that your situation was not a standard one, and so therefore our normal procedures had to be amended in order to fit in with your needs. This is perhaps why you felt your questions were not answered clearly enough. Although we do talk to other branches, you are allocated one branch to look after you, but we do endeavour to help as best we can if a client from a partner branch calls and this is perhaps why other branches did not know the full story of your application. I am saddened to hear that you feel our agent had other places to be on the check in. This is not how we wish to come across and I’m sure the agent involved will work hard to be more welcoming in the future. I do wish you well in your new home. Please do not hesitate to call the branch if you have any more concerns.
★★★★★ 1/5
GoogleWorst estate agents ever. Recently bought a property via the Clacton-on-sea office and the entire process was a shambles from start to finish. Definitely will not be buying or selling through them again.
Winniebartlett · 11 December 2015 · Abbotts Countrywide Colchester
Agent replied
I am very sorry to hear that your experience of Abbotts has not been positive and I would like to thank you for drawing this to our attention. It is disappointing to hear that we fell below the high standards of customer service that we pride ourselves on. Unfortunately this review relates to our sales branch in Clacton-on-Sea, please can you contact the correct team on 01255 407003 so they can discuss your problems.
★★★★★ 5/5
GoogleI was quite nervous about renting out my property for the first time whilst I was overseas. However, the lettings team at Abbotts managed my property above my expectations. The tenants had a few teething problems to start with and these were sorted out quickly and efficiently. Highly recommend...
Verity · 11 December 2015 · Abbotts Countrywide Colchester
★★★★★ 5/5
GoogleBrady Catterwell is the best lettings agent in Essex, possibly even in the UK.
Abbotts Countrywide Lettings in Colchester is Fantastic, definitely use them!
Samuel · 11 December 2015 · Abbotts Countrywide Colchester
★★★★★ 5/5
GoogleI went in for details on the service offered to Landlords. I have to say the service was excellent. I was greeted by a very polite young lady then introduced to her Manager who was very professional and knowledgable. I will be moving my portfolio over to Abbotts.
Jsferrando · 11 December 2015 · Abbotts Countrywide Colchester
★★★★★ 5/5
GoogleFantastic, I rent properties for a living and I have yet to meet a more friendly professional team than Abbots Colchester, the last property they rented for me went up for rent on a Wednesday and was rented the same day, my new tenants were also singing there praises and remarked on how easy the whole process was and how reasonable there prices were compared to other local agents, "I tip my hat to you all" thank you.
Clive
JackHam · 11 December 2015 · Abbotts Countrywide Colchester
★★★★★ 5/5
GoogleGreat service through Abbotts. Brady was very professional making moving stress free. Thanks for all your help!
Chris · 11 December 2015 · Abbotts Countrywide Colchester
★★★★★ 4/5
GoogleOur first dealings with Brady, the manager were approx. 18 months ago. He can be totally relied upon to go the "extra mile" when any problems arise, as happened with ourselves. His knowledge of the market is first class and we feel confident when he is dealing with issues for us, We have recently recommended him to a neighbour of ours who was extremely happy with his level of service.
Overall, a good front man for the business.
Catherine · 11 December 2015 · Abbotts Countrywide Colchester
★★★★★ 5/5
GoogleI would like to thank Holly, Chloe and Charlotte for for the excellent service they have provided for me. I had a bad experience with another agent and the Abbotts have turned that around by their customer service and finding the right tenant for me. I would highly recommend Abbotts to be your letting agent in Bury St Edmunds.
Andrew · 11 December 2015 · Abbotts Countrywide Bury St. Edmunds (39-41 King Street)
★★★★★ 5/5
GoogleGreat lettings agent and happy to recommend to landlords. Thanks again for all your help.
Kimberley · 11 December 2015 · Abbotts Countrywide Ipswich (3 Butter Market)
★★★★★ 5/5
GoogleVery nice to work with, always has time and found me exactly what i was looking for very quickly.
James · 11 December 2015 · Abbotts Countrywide King's Lynn (Market Place)
★★★★★ 5/5
GoogleExcellent all round customer service, I would highly recommend.
Michael · 11 December 2015 · Abbotts Countrywide Norwich (2 Riverside Centre)
★★★★★ 5/5
GoogleI went in for details on the service offered to Landlords. I have to say the service was excellent. I was greeted by a very polite young lady then introduced to her Manager who was very professional and knowledgable. I will be moving my portfolio over to Abbotts.
Jason · 25 October 2015 · Abbotts Countrywide Colchester
★★★★★ 5/5
GoogleVery easy to deal with, smooth procedure. Would recommend. In particular, Tracy has been great, quick to reply to my emails and a pleasure to deal with. I have moved quite a few times and used various different agents and they are definately one of the friendliest however I have to say their fees are higher than average but I suppose thats the price of a good service.
Julie · 17 September 2015 · Abbotts Countrywide Rayleigh
★★★★★ 5/5
GoogleVery professional, very nice people, always helping in any way they can, solve your doubts, you are advised as to do better, no problems ever.
If you are looking to rent or buy a property in Chelmsford Abbotts are the best, no doubt.
Thanks to all the staff at Abbotts in Chelmsford for your help.
Roberto · 27 August 2015 · Abbotts Countrywide Chelmsford
★★★★★ 5/5
GoogleHad great customer service when it came to us moving home. Helpful, reliable and helped us deal with any issues we had with no fuss
Rebecca · 1 August 2015 · Abbotts Countrywide Rayleigh
★★★★★ 5/5
GoogleService was spot on all queries handled by Tracy quickly making the move easy.
Cheryl · 1 August 2015 · Abbotts Countrywide Rayleigh
★★★★★ 5/5
GoogleVery easy to deal with, smooth procedure. Would recommend. In particular, Tracy has been great, quick to reply to my emails and a pleasure to deal with. I have moved quite a few times and used various different agents and they are definately one of the friendliest however I have to say their fees are higher than average but I suppose thats the price of a good service.
Julienne · 1 August 2015 · Abbotts Countrywide Rayleigh
★★★★★ 5/5
GoogleFantastic letting agent. I dealt with Tracy and the team. Could not have had better agents. Normally renting can have its problems but from viewing to moving in was a week. Fantastic communication.
Would highly recommend Abbotts. Will be using them when it comes to getting a house of my own.
Nick · 1 August 2015 · Abbotts Countrywide Rayleigh
★★★★★ 5/5
GoogleI would like to emphasize the good and efficient service I 'm getting from the Cambridge office , especially from Miss Leanne Ellis.
I am living outside England and I hold a property in Cambridge which is treated by Abbots.
Miss leanne Ellis is always attentive and available to my requests, to my full satisfaction !
Thanks allot.
Itzhak Tovi
נגה · 1 August 2015 · Abbotts Countrywide Cambridge
★★★★★ 5/5
GoogleA great office with great staff, especially a wonderful Lady called Leanne, so very helpful in our search for a rental property in Cambridge.
Would strongly recommend Abbots Cambridge to any one looking for rental in this area.
Maria · 1 August 2015 · Abbotts Countrywide Cambridge
★★★★★ 5/5
GoogleI recently approached Abbotts Countrywide in Norwich by telephone and spoke with a lady by the name Nicola who was the residential home letting Manager, from the point of my contact with her to the point of letting out my property she was extremely helpful considering I live abroad and I'm unable to attend to many things that needed doing , Nicola made by life very easy. I will like to give her thumbs up and Abbotts.
Thank you Nicola.
Will sure recommend Abbotts to friends.
Regards
Mo I
Cyclo · 1 August 2015 · Abbotts Countrywide Norwich (2 Riverside Centre)
★★★★★ 5/5
GoogleI have been a landlord for a number of years and used many letting agents in norfolk. I have found Abbotts Countrywide to be both professional and proactive. The rent level they suggested was spot on and they have found me some really good tenants.
Keep up the good work.
Happy to recommend
Mark · 1 August 2015 · Abbotts Countrywide Norwich (2 Riverside Centre)
★★★★★ 5/5
GoogleI would like to emphasize the good and efficient service I 'm getting from the Cambridge office , especially from Miss Leanne Ellis.
I am living outside England and I hold a property in Cambridge which is treated by Abbots.
Miss leanne Ellis is always attentive and available to my requests, to my full satisfaction !
Thanks allot.
Itzhak Tovi
??? · 9 July 2015 · Abbotts Countrywide Cambridge
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
