5/5
I found your staff at at the Rochford branch have been excellent. Would recommend them highly,they helped me at every step and kept me well informed. Thank you so much. Doris

Trusted Agent profile · Norfolk, Suffolk, Essex and more
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★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
I found your staff at at the Rochford branch have been excellent. Would recommend them highly,they helped me at every step and kept me well informed. Thank you so much. Doris
5/5
Outstanding work by Dionne Smith... Dionne was our broker for our first property. She has dealt with everything for us and helped make things run as smoothly as she could. We've sorted our Mortgage, Home Insurance, Contents Insurance and Income Protection Through Dionne and everything has been faultless. On the day of exchange our solicitors let us down with issues, Dionne took the matter into her hands to make sure the exchanged happened on time! I cannot thank her enough for all of her hard work on our case. I was really skeptical about using a broker to start with, but have to say, it is the best decision we made! I believe the cost was also really worth while! Thanks Dionne!! You're a star!
Thank you Dave. Best wishes, Mark
5/5
Rating only, no written review.
Hi Peppe, Thank you for leaving this wonderful five star rating for the Abbotts team in Cambridge. We always love to see excellent ratings such as this one. Many thanks.
1/5
My experience with Abbotts has been consistently miserable: 1. I wanted to arrange a viewing (to buy) at a property in Girton and was told that I would have to wait 3 weeks as the tenants were away. When I arrived at the appointment I found that the property had been sold during that time! 2. Before looking for properties to buy, we let a property through Abbotts. They initially quoted fees of over £600 to photocopy a tenancy agreement, more than double of any of their competitors. When challenged they reduced the fees to £300, still more than their competitors. I hate to think that people actually fall for this. 3. As a part of the fees we paid for a moving in inventory. We were pressed to sign a document saying that we had seen this and agreed to it. When I asked to see it I was given an OLD inventory and finally the agent confessed to having forgeten to arrange it! By this point we were already moved in so the subsequent inventory was redundant, leaving both the landlord and us exposed. Abbotts, in my opinion, are an unpleasant combination of greedy and incompetent. I will not view any properties that they advertise and I make my feeling known to everyone I know. This industry needs an overhaul.
Dear James it is extremely disappointing to hear you have not received the service you were expecting. Customers are very important to us and we take any feedback given extremely seriously and learn from this. I will pass on the issues you have raised to the relevant department and do hope in the future you may consider giving us a chance to show you the service we can and aim to provide to all customers.
5/5
As the owner of 3 rental properties I highly recommend Abbotts Countrywide Lettings of Bury St Edmunds. The level of service received from Holly, Ethan & the team is of the highest standard. Their experience, knowledge and attention to detail ensure a seemless and stressless process for both landlord and tenant alike. I cannot praise this team of professionals enough
1/5
Nightmare, they drove my solicitor mad and when he refused to take their incessant calls anymore, they rang me "daily!” All they seem to be interested in is getting their percentage and fees. On the other hand if you want something from them like details of the boundary their solicitors; refuse to reply, cannot be bothered or poo- poo your request. This company is an absolute nightmare, which is mad considering I was ready to complete early June but their own negligence made it take until late September. Their release of tenant deposits is something else altogether; (see letting at Dereham branch). Advice is; to sell or buy somewhere else
Hi Martin, I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
1/5
I was sold a deceptive property with drain blockage issues and I had to spend in thousands to fix the issue. I would recommend to be extra cautious to go with the solicitor recommended by this Abbots barkingside (solicitor wanted me to pay extra £1000 for just sending a letter to seller asking his response about the drainage issue and god knows how much more I need to spend if I have to go to court). Because of the nature of the issue, I was expecting Abbots Barkingside to contact the seller liable to pay the damages which he was responsible to fix it.
Hi, I am sorry to hear that this was your experience, we take issues such as these very serious. If you would like to go into further detail about this, please can you email me at review@countrywide.co.uk and I can get someone to look into this for you. Regards.
5/5
Rating only, no written review.
5/5
Amazing service. Absolutely spot on client care, nothing is too much trouble for Simon and Ellie. They have made the whole transaction so much easier, I would certainly recommend.
4/5
Open and airy and great location
5/5
The most legendary people of all time worked here
5/5
I would like to thank both Abbie Stallabrass and Clive McGrane for all their hard work in pushing the sale of our new property. Excellent customer service and always helped with any queries i had. Definitely recommended.
5/5
My flat was sold in 6 days after we went live on line. I cannot thank Paddy Ward and his team enough. Everyone was friendly and professional. Paddy was very supportive while I was renovating my place and helped with the keys for the workmen as I commute to work in Cambridge. Abbotts went extra mile to make this sale pleasant. Huge thank you to the all Abbotts team in Newmarket, especially Paddy Ward. Diana
1/5
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Hi Dinca, if you would like some help please may you contact the branch at 01245 898693 so we can discuss your problem. Branch Manager
5/5
Excellent service, Abbotts made our move run very smoothly. They sold our house within 2 days for more than the asking price and then really quickly found us a place to buy. Kept us up to date with the progress of our sale/purchase (other …
5/5
My family and I are moving from Canada back to the UK and Abbotts Countrywide were a fantastic help. We located a property and with their professional help and outstanding customer care we were able to secure the property while still in Canada. The customer care went well above and beyond what we expected. We want to thank Brady (Senior Manager) and Tara (Senior Letting Negotiator) and the team for their proficient assistance and care. We would highly recommend this team to help find a property to buy or let. Thank you all!
1/5
I would advise never to use this effort of a company. They failed to protect me from bad tenents and costing me over £2000 in lost rent inspection of property not regular failing to add requested protections one star is an exaggeration. Should be - 5 stars
Hi Terry, I appreciate you taking the time to leave this review and I am sorry to hear of the difficulties you feel that you experienced. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Many Thanks.
5/5
A team of professional and dedicated individuals who are highly organised and great communicators. Truly grateful for all that they have done for us!
5/5
Absolutely excellent, can't recommend them enough! Abbotts arranged an open day and my house sold immediately to a cash buyer. Gwenda helped to keep the sale moving by keeping in regular contact with all the parties involved, and was quick to offer reassurance and help to me whenever needed. Nothing is too much trouble for the the friendly and professional team at Colchester. THANK YOU :)
5/5
I have always been pleased with the service from this team. They are always helpful, responsive and behave very professionally. I'd recommend them wholeheartedly.
5/5
Excellent service. Everything was easy and went smoothly, from the viewing, to the letting process and the moving in. Always helpful and supportive for any kind of issue. Highly recommended!
5/5
My sister and I have been very impressed by the service we have received from Abbotts in Wymondham. We approached them nearly two years ago for a probate valuation and although we did not actually put the property on the market until a few months ago, Lorraine stayed in touch, giving us a lot of really useful help and advice before we had even engaged Abbotts. When we finally came to selecting an Estate Agent, it was a no-brainer! The moment we engaged Abbotts, Lorraine had potential purchasers ready to view and we had offers within days. Although our first buyer eventually pulled out, this was in no way a reflection on the service offered by Abbotts. Lorraine immediately had another prospective buyer in the wings and the property is once again under offer. We really couldn't fault the service we have received from Abbotts and especially Lorraine, who has done everything she possibly could (and more besides) to make the process as fast, smooth and trouble-free as possible.
5/5
Not all estate agents are the same We have just sold our house through Abbots Countrywide and I must say we have been thrilled with the service to-date. The whole team have been professional, courteous, friendly and flexible. I would certainly not hesitate to use Abbots again or recommend them to our friends Jon Syder
5/5
I organised by a move for my elderly parents through the team at Pound Lane, Norwich and have nothing but the highest praise for them. From managing and accompanying all the viewing to keeping me informed of progress the service was exemplary. They were not the least expensive quote but proved that you get the service you pay for. Highly recommended by my parents for the care and attention to detail and by me for the skills in negotiation and management of expectations.
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
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