Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleGreat bunch of people who are interested in the clients and extremely knowledgeable
Hi Nathan, thank you for your excellent 5 star review of our dedicated Abbotts team. It is brilliant to read that they showed great interest and were extremely knowledgeable. Best wishes, Emma.
5/5
GoogleGreat move experience from a mature knowledgeable team at Barkingside Abbotts Caring people...
Hi, Wendy Thank you for the review. Great to know that the team looked after you so well and helped you throughout the whole process. Kind regards, Chris
5/5
GoogleRating only, no written review.
1/5
Google…
Dear Marie, we would like to apologise for you being made to feel this way. We strive to provide the best service to all customers and it is disappointing to hear that you did not feel this was the case. We take all comments on board in order to better our services so we would like to thank you for taking the time to leave your feedback. Many thanks
1/5
Google…
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk
1/5
GooglePoor customer service. The first person dealing with our sale was sacked halfway through which we were not informed about. Frequently the staff were unhelpful and unprofessional--promising to return our calls but failing to do this. At …
Hello Danny, I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk
5/5
GoogleCannot recommend enough, even though we did not find a property through Abbotts in Cromer, the assistance we received from the Mortgage Advisor was fantastic, would not hesitate to recommend, she goes through all your options step by step and breaks everything down and has all the advice in the world which was perfect for us as first time buyers.
Thank you for your wonderful 5* review. I am pleased to read that you would recommend without hesitation the team at Abbotts in Cromer and that you felt fully supported throughout, with any options available being explained and any queries you raised answered. Best wishes with your first home. Kind regards, Scott.
1/5
GoogleUnprofessional and unfriendly service, tenants and landlords beware! High fees for doing absolutely nothing. They only call when they want the tenant to agree to something, are very rude and bully you into agreement, but ignore any requests going the other way. No information when moving out. Could NOT GET DEPOSIT back and no response to my email asking about the deposit for 3 weeks. Repeatedly had to call their deposits branch in Norwich, who always told me they would call me back but never did. Finally had to go through MyDeposits and adjudication to get my deposit back (3.5 months after moving out!!!). And yes, I understand it's the landlord who has to release the deposit, but you guys clearly don't bother to chase the landlord about it or email to explain the situation AT ANY POINT IN TIME. Watch out as they put the deposit into a scheme that's only insured (landlord actually keeps the money), which creates an incentive for the landlord to hold on to the deposit and have the tenant have to claim it back through adjudication!!!! In my adjudication, the landlord didn't even bother to present any response, they were clearly just trying to hold on to the money as long as they could! That's Countrywide for you - they charge you the maximum (also if you want a reference for having paid rent on time!) but do the minimum.
1/5
Googlevery professional and excellent costumer services. the person i was dealing with was a very professional and friendly, always reply to my emails within minutes. they made our move hassle free. i would like to thank Tara Gennings in person and all the team . highly recommended agency. The first few lines was the original feedback that I wrote few months ago. That was the situation at the start before they get the money. At the end of lease things changed completely. The same person started to ignore our emails and not calling us back when we leave her message. We struggled even to know where to leave the keys. Getting our deposit back was a big trouble and we had to raise it to the court. They claimed Tara is not working for them anymore but after few days she emailed me regarding the keys which was strange if she left work!.. It was one of our worst experiences and here is my advice, they might seem helpful at the start but when they get your money their customer services are the worst amongst all the agencies I'd dealt with. If I am looking for a house to rent or buy they won't be a choice for me.
5/5
GoogleAbsolutely fantastic service from start to finish. Special thanks to Paul for all his hard work! Would highly recommend and wouldn't use any other agent in the area. Sold our house to the first viewers!
4/5
GoogleReally good service from the team in the Epping office. Friendly, efficient and easily contactable, everyone seems to be up to date with any movements in our sale process which means we have not been too reliant on one person - would recommend!
Hi Gemma, thank you for the great recommendation! The Abbotts team in Epping are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. Many thanks.
5/5
GooglePaul and Colin did a fantastic job selling our property. The professional pictures for the brochure were fantastic and the guidance on preparing the rooms made a big difference. Where they really helped was in the negotiating stage. Once …
Hi David, thank you for taking the time to leave this wonderful review and congratulations on the sale of your property! The Abbotts team in Epping aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will pass on your lovely comments on to Paul, Colin and the entire team at the branch, many thanks.
5/5
GoogleOutstanding work by Dionne Smith... Dionne was our broker for our first property. She has dealt with everything for us and helped make things run as smoothly as she could. We've sorted our Mortgage, Home Insurance, Contents Insurance and …
Thank you Dave. Best wishes, Mark
1/5
GoogleRating only, no written review.
Hi Justyna, thank you for taking the time to leave this us this feedback. I am sorry to see this is not up to the usual high standards Countrywide would expect. If you would like to discuss any issues you have faced in more detail, please email review@countrywide.co.uk Many thanks.
2/5
GoogleAlthough it's reasonable to say that on the whole, Estate Agents don't have the greatest of reputations, Abbotts follow all the stereotypes by the book. Poor communication being their forte.
Hi James, I'm really disappointed that you found this was the case. If you can give us your comments on where you think we can improve our communication then we would really appreciate it. You can contact us on customercare@countrywide.co.uk, many thanks
1/5
GoogleAbsolutely the worst Estate Agents I have ever come across. Went to view a property with them today and they did not turn up so I rang them. The agent replied that I had not been booked in - lie. Then I said that I had traveled for 90 minutes to view the property so could someone come to the property and show me round and then he lied that it had been sold. Disgusting. You have been warned.
Good Morning, We are deeply sorry to hear this, but we would like to thank you for bringing this to out attention. Please be assured we take all feedback very seriously and would very much like to investigate this further for you. If you would like to send more information to review@countrywide.co.uk we will be happy to review this further for you. Once again , our deepest apologies. Many thanks
1/5
GoogleDO NOT USE THIS ESTATE AGENT. Absolutely the worst Estate Agent. 'Damien was useless as the Lettings Manager. He ignores all correspondence and is NOT willing to help with any issues. Does not even deserve one star. Considering you pay over £2000 in charges to move into the property you end up doing the most of the work yourself!!!!
Good morning Mr Merricks. We are deeply sorry to hear this. We always aim to provide the best customer service and communication to all of our customers and I would like to offer my sincere apologies for this shortfall in performance. If you would like to take this further then please send more details to customercare@countrywide.co.uk. Many Thanks.
5/5
GoogleRating only, no written review.
Thank you very much for your 5* review of Abbotts in Hunstanton. Kind regards, Maryjane.
5/5
GoogleVery helpful staff in my experience they go that extra mile to push things through and help as much as they can,good contact from start to completion highly recommend.
Thank you Ross for your amazing 5* review of your experience with our Abbotts team in Fakenham. It is great to read that you found the team very helpful and that they used their dedication and expertise to go that extra mile. Thank you for your brilliant recommendation. Scott.
5/5
GoogleThis was the vendors estate agent. Found them helpful when if we had any questions for the vendors
Thank you Richard for your kind words and 5* review for the team at Abbotts in Fakenham. Best wishes, Scott.
5/5
GoogleAbbotts recently sold my house. Happy with the service. Great friendly staff.
Dear Mr Wilson, Congratulations on the sale of your house and thank you for the great 5 star review. I have passed your comments to everyone involved at Abbotts in Fakenham. Many thanks again, Milena
5/5
GoogleWe purchased a property through Abbotts and they were most helpful with viewings and after-sales service. Thoroughly recommended.
Dear Mr Fitzsimmonds, Thank you for taking the time to leave us this excellent 5 star review. And thank you for the recommendation. I will pass your kind comments to everyone involved at Abbotts in Fakenham. Kind regards, Milena
5/5
GoogleWe popped in on the off chance and met Nina who very professionally directed us to the team at Hunstanton, who are equally efficient and sold our house in Thornham in less than two weeks! Thank you :)
Dear Mr Harris, thank you very for the fantastic 5 star review and recommendation. The Abbotts' teams in both Fakenham and Hunstanton are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. Kind regards, Milena
5/5
GoogleWe bought a property through Abbotts in Fakenham. The staff there were very helpful and quickly clarified any query that we had. This made the process much less stressful than we had experienced with other agencies on previous occasions.
Thank you Jon for recognising the helpful team we have at our Abbotts in Fakenham branch. It is wonderful to read that the team was supportive and made the process as stress free as possible. Thank you for your 5* review! Kind regards, Scott
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
