Trusted Agent profile · Norfolk, Suffolk, Essex and more
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★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleThanks to the fabulous team in lettings for making my tradition from Cambridge to Norwich so easy!! Keep the good work up guys hats off to you. Caroline Dixon
Hi Caroline Thank you for leaving this review. It is great to hear that we made the transition go so smoothly and I hope you are enjoying living in Norwich. Kind regards, Chris
5/5
GoogleOllie from lettings was fantastic from start to finish. Offering fantastic service in branch and an even better cup of coffee! Great work guys.
Hi Ben, thanks for taking the time to leave a great 5* review. Delighted that Ollie and the team at Abbotts provided such a great customer experience for you. Best wishes, Tracey.
5/5
GoogleI previously rented a property in Taverham with the lettings team in Norwich and they provided a brilliant service. The referencing process was very quick and easy and we were soon moved into our new home. Thanks to Rebecca and the rest of the team!
Hi Ben, many thanks for your 5* review. Wonderful that Rebecca and the team provided a great service to you. Kind regards, Tracey.
1/5
GoogleVery bad service we rented the property on the understanding that it was going to be professionally cleaned and a gate was going to put on at the park to our parking spaces, when we moved In the place was filthy they even took photos of the dirt in the inventory, to say what we have to give the property back in filthy condition, and a fence had been put on the back gate so this lead to problems to begin with. IT TOOK 8MONTHS TO GET HOT WATER TO THE PROPERTY in this time my girlfriend and my baby girl moved back to her mums, I would always email and phone up to find out what was going on all you would get from Eric the property maintenance bloke was OK Aaron tried speaking to people higher up gets u nowhere. Then 9months after moving in just before Christmas I have a leak from washing machine/pipes behind sink so report this to be told they will get back to me Christmas go so I call up again and speak to Eric to you get is OK Aaron OK Aaron hes going to get back to me he never called back so I called again same old thing OK Aaron OK aaron, then it gets to 3-4weeks after reported flooding I get up and get my little girl up as she was staying this weekend next thing Shes crying the kitchen is flooded so I call up saying its flooded my little girl has just fallen over to be told no one there until Monday to deal with it and Christine/Katherine the manager will call me back she was supposed to call me before never did so didnt hold much hope, Monday comes no call Tuesday comes they call me for rent the cheek of it so say I he still getting flooded out so they put me onto Eric again I asked him why's it taken so long and why isn't he chasing the landlord he said he has other jobs to do and hung up on I have this all recorded, so called the office fuming that he he said then hung up actually spoke to somebody decent and they got off the phone from me and 10mins later a plumber called me to come and fix it wooohoo but I'm still waiting for Christine/Katherine to call its now weds night so won't be calling me today, I've asked for my landlords phone number and complaints form many times in last 8months to be told they will let me know what landlord says about his number and they will send a complaints form never heard back about the phone number either way but that's their trademark saying they will call u back and don't and I finally got a complaints form this weekend when I called after my girl slipped over in the flood but no one in the office cares so can't see the form getting very far.
Hi Aaron, Thank you for taking the time to contact us. I am deeply sorry to read these issues you have encountered! The safety of our Customers is of paramount importance and I would like to extend my sincere apologies for any distress caused. I am sorry that you have not been provided with our formal complaints procedure. All formal complaints must issued to our dedicated Customer Care Team, in writing to customercare@countrywide.co.uk. If you could please provide the property address and as much detail as possible in order for this to be looked into. Once again, I am deeply sorry for the frustration caused. Kindest regards, Regan.
4/5
GoogleSold our house with Abbotts 3 years ago, an efficient service, they are determined and professional salespeople, which is what you need. More recently though had a meeting with their mortgage man, Jonathan, who I can’t recommend enough for his knowledge and range of products. I shop around and have met lots of advisors, but he quickly assimilated our situation and pointed us in exactly the right direction, neither condescending or pushy.
5/5
GoogleThis was the first time i have moved on my own since my husband died, and they couldn't have been more helpful. They guided me through every stage and were so patient with me. I would recommend them to anyone.
Hi Margaret Thank you very much for this 5* review and the recommendation. I am delighted to hear that the team provided you with the service you needed and were able to guide you through every stage of the process! Kind regards, Jake
5/5
GoogleExcellent friendly service. Janette and Hannah was very understanding and went over and above. Can’t thank you enough for everything.
Thank you for the wonderful 5 star review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Janette, Hannah and everyone involved at Abbotts Countrywide in the Watton branch. Many thanks, Sarah.
5/5
GoogleWe recently had help remortgaging from their mortgage adviser - very professional, and found us an offer we hadn't thought was possible. Would definitely recommend.
Thank you Lesley, It's great to read that you received the required support for your mortgage through the Watton branch of Abbotts Countrywide. Kind Regards, Sarah.
2/5
GoogleRating only, no written review.
Thank you for taking the time to leave us this rating. However, if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks, Sarah.
5/5
GoogleHave just bought my first property through Abbotts Watton and would like to say how helpful and friendly the staff there were, they went above and beyond what is required of them, sorted out any problems and queries I had and kept me fully informed every step of the way. If I ever were to sell or buy another property I would definately use Abbotts, thank you so much Georgia and Hannah and the Team
Hi Jackie, congratulations on your purchase of your first property and thank you for taking the time to leave us with your kind words and 5* review of Abbotts in Watton. Best wishes, Emma.
5/5
GoogleWent above and beyond in helping me to move.
Hi Gill, Glad the team were able to help! thank you for the 5 star rating. Regards, Sarah
5/5
GoogleProfessional yet really friendly service from start to finish. Jeanette handled the negotiation and got us a great price. The sale was not without complication and Hannah was regularly in touch with all parties trying to clear obstacles. Thanks to everyone.
Congratulations on the sale of your property. It is great to learn that a great selling price was achieved and that Hannah supported you throughout the process. Thank for for the great 5 star review, i will share this with the Abbotts team in Watton. Kind regards, Sarah.
5/5
GoogleCame here to see Jonathan to remortgage as a returning customer, Professional service every time and really easy to understand. Didn't take long to sort out and knew I was in good hands and didn't have to worry about anything.
Thank you Danny for such wonderful words. It is great to read that Jonathan was able to deliver the usual 5 star service. I will share this review with him and the entire Abbotts team in Watton. Kind Regards, Sarah
5/5
GoogleThe team at Abbotts went the extra mile when we where experiencing a very difficulty purchase. They are always helpful, accommodating and dealt with any queries promptly ,plus keeping us informed and up-to-date with the progress of our purchase . We would always recommend them!
Thank you so much for taking the time to leave us your feedback. We wish you all the best in your new home and hope you have settled in well. Kind Regards Renee
5/5
GoogleReally helpful team from the first contact. To accommodating viewing times to alerting to available properties and to giving mortgage advice. I have found the experience of being a first time buyer quite exasperating but the team, Hannah in particular have a guided me through the process. Happy customer, thank you!
Good Morning Alison, Thank you for taking the time to write this wonderful 5 star review for Hannah and the team at Abbotts in Watton. I am so pleased to read that from the first initial contact you had with the branch, you have received amazing customer service from the team. Thank you for your kind words, we enjoy hearing from our satisfied customers. Best wishes, Maryjane.
5/5
GoogleI would like to introduce Amy as me and my wife’s estate agent and we are both so impressed with the service that we received! We were searching for the right estate agent for a couple of years. As a first time buyer, the whole process was daunting, however, Amy could not have made simpler. From the first viewing to the completion, Amy made sure to keep this process very simple and easy. There is one trait I really admire about Amy, she has a tremendous work ethic. Amy had taken the pressure of the process by providing regular, prompt updates and provided good explanations to any queries I had. Amy managed to successfully extract information from a number of parties, as well as inform me of what my next steps were during the whole process. Despite this, she still had to manage expectations with other clients. Another trait I admire about Amy is her creative approach to reaching out to her clients. There were a number of times I had missed Amy’s calls due to work. As an alternative, Amy made a whatsapp group. She wanted to deliver a prompt and efficient service by going above and beyond my normal expectation, even if that meant receiving messages on the whatsapp group on her days off! Moreover, I had a number of silly questions I wanted to ask the vendor, for example, the height of the living room door in metres? However, this did not put Amy off, rather she responded with a very positive attitude. I would without doubt recommend Amy to anyone who is looking to buy or sell their home, or for any queries regarding properties for that matter. I would like to conclude by saying that there is a reason why Amy has won a number of estate agent awards, she is good at what she does and has a very bright future ahead. Thank you for helping me and my wife buy our first home. Part-time estate agent, full-time legend.
It is fantastic to read such an outstanding 5* review for Amy based at our Abbotts branch in Basildon! It is great to read that you were fully supported throughout your first purchase by Amy and I will make sure that your kind words are forwarded to her. Best wishes in your new home! Kindest regards, Scott
1/5
GoogleWe had a terrible experience with Abbotts as tenants. If you are looking to rent then I urge you to look elsewhere! The property we were renting from them in Barnby (Beccles) went up for sale whilst we were renting and they told us we had 2 months to vacate which was fine. Except that wasn't the case when it came to the final days of that two month period - Our home was packed up, our daughter had changed primary school and we then had to give a months notice in writing before being able to finally move on! They told us we have two months to vacate over the phone and we were not aware at the time that this should have been given in writing until we did further research. I believe, in retrospect that this was a tactic used to take as much money from us as possible and for no good reason. We were great tenants who always paid the rent on time and kept the dated property clean and tidy, inside and out. It was our home and we were very happy there. To add insult to injury they attempted to keep our entire deposit (£1500) for decorative purposes (even though the property was up for sale and not in great shape when our tenancy began, we actually improved the property immensely) and they wouldn't allow us the contact telephone number/email/address of our landlord! We had to get legal advice from Shelter and they made a stressful time for me and my family, so much worse! The inventory from the beginning of our tenancy was never given to us and had conveniently gone astray when we asked for a copy. Luckily we found the landlords address in our tenancy agreement documents and we wrote a letter to him directly (without any cooperation from Connor, our point of contact at Abbotts). The landlord was, thankfully, a really nice chap and was completely unaware of their dealings with the deposit!!! We got our deposit back after communicating with the landlord directly. Leads me to believe they were trying to keep the money for themselves personally...they are a disgrace and I would seriously look elsewhere if you are considering renting, buying or selling with Abbott's.
5/5
GoogleBryony is an excellent property manager. The service provided was a tremendous help. Bryony was able to quickly find a suitable tenant for my property and removed a lot of the legwork that I have had to accomplish in the past when letting out the property. The ReLetting process from beginning to end was so quick and easy. Bryony got to work right away to find a new tenant after the previous tenant unexpectedly and without notice vacated the property. My home went under contract for another Rent term in less than 2 weeks after being listed for Let. Bryony is the Best Property Manager I have worked with in 10+ years.
Hi Boone Thank you very much for this review and the 5 star rating! I am delighted to hear that Bryony provided such good customer service when managing your property and finding you new tenants fast! Kind regards, Jake
5/5
GoogleWe have just purchased a property through this company, we have found the professionalism that we received was second to none, should you decide to use them for your next property you will receive a very warm and welcoming approach from all the staff. They were very accommodating to our needs and addressed any queries instantly. We would not hesitate to recommend them. Thank you very much for making our purchase a pleasurable one. Richard & Kathryn Lloyd.
Hello Richard, thank you for taking the time to leave this wonderful review for the team at Abbotts in Watton! It is fantastic to read that you have recently purchased your new home through our branch and it was as straighforward as possible.Thank you for the recommendation, best wishes, Maryjane.
5/5
GoogleAs a first time time buyer, I was looking for advice and support in understanding the variety of mortgages currently on offer and which would best suit my circumstances. I compared numerous brokers and found that Holly Sims provided the most extensive, proactive, detailed and step-by-step insight. She clearly explained the different processes and schemes available; including timelines, costings, pros and cons of each, as well as what was achievable within my ideal budget and goal. She carried out extensive research on my behalf, provided a great service and I thoroughly felt invested in. I would strongly recommend Holly if you are looking for a great Mortgage Advisor.
Thank you Heather for this fantastic 5 star review for Holly at Abbotts Countrywide in Norwich. It is great to read that you found Sally extremely supportive and knowledgeable. I will share this review with her and the entire team at the branch. Many thanks, Sarah.
5/5
GoogleA difficult sale courtesy of the difficult buyers was made a lot easier by the perseverance of the fakenham team who guided the sale successfully through
Hi Giles, Thank you for taking the time to write this fantastic 5* review for the team at Abbotts in Fakenham, even with a difficult sale the team offered you guidance and support all the way through to completion. Kind regards, Maryjane.
5/5
GoogleWe bought our first house through this Abbotts office and couldn’t be happier with the service we received. Amanda and Simon were very helpful with organising and carrying out the viewings, as well as a lot of behind the scenes stuff like chasing up solicitors for us, and Mark who is the mortgage advisor was exceptional. Any problem or questions we had he answered, always there to take our calls and emails and made the whole process of buying a house a lot easier for us. We can’t recommend this lovely lot enough.
Thank you Becky for your fantastic 5 star review of the service you received from Abbotts in Hellesdon. It is great to read that the whole team were always on hand to offer help and advice and made the process easier for you. We look forward to helping you again in the future and wish you lots of happiness in your new home. Kind regards, Emma.
5/5
GoogleWe experienced excellent and very friendly service from the proactive and focussed team at Abbott's, Halesworth. Great communication along with quick and effective responses make this Estate Agency really stand out from the rest (& that's after a lot of experience buying and selling houses).
Thank you for this fantastic 5* review Pat for the whole team at Abbotts in Halesworth. It is excellent to read that everyone in the branch has been proactive and respond quick to any enquiries. Thank you for your kind words. Best wishes, Maryjane.
1/5
GoogleI spoke to a letting agent at Abbott’s this morning regarding making an appointment to view a property managed by her. I had been waiting over two weeks to hear from her regarding this. She had made no effort with in this time frame to keep me updated about the progress of this appointment. When I enquired as to firstly why I had received no response in that time and why it was taking so long to make a simple appointment she was very rude, defensive and implied that I was being unreasonable and then actually hung up the phone. In summary My experience of this letting agent is that they are highly inefficient with appalling customer service and communication skills. I was made to feel that I had done something wrong by enquiring about an appointment that I had asked to be made over two weeks ago. I don’t think it is unreasonable to expect some sort of communication in that time even if it was not possible to actually pin point a date to view. They had access to my landline, mobile and email. I would not recommend them to anyone. This should not be confused with the sales team who were polite and as helpful as possible today.
Hi Jane As we had to go through a third party in order to get the tenant's permission to get the property views this is why there was a delay in arranging your visit but if you would like to discuss this or anything else further please do not hesitate to contact us. Kind regards, Chris
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
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