Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Showing 3,476 reviews on Google only. Show every review
5/5
GoogleHannah Grist was very helpful, and I am extremely pleased with the service that was provided. I would like to say thank you for your hard work.
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
GoogleAmy D. was very patient and always available by telephone or email with the necessary data in-hand (or getting it remarkably quickly). Her attention to detail and mortgage expertise is exemplary. She became a most trusted advisor throughout the process. She would even adjust her schedule to accommodate our varied lifestyles, proactively going out of her way to assist with other advisors. She provided creative solutions to challenging situations. Professionals like her, in any field or occupation, are incredibly rare to come across. We feel that she represented our interests in the best possible way. She was courteous, patient, understanding and was a joy to work with. We would recommend her without any reservations.
Really great to read another 5* review for our Abbotts branch. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
5/5
GoogleThe staff were friendly and attentive and helpful and the service was excellent
Thank you Jenny for your wonderful 5* review! Best wishes, Scott
5/5
GoogleGreat Company ! Nina is great ! Happy experience ! Very helpful !
Thank you for your kind words and 5* review! Best wishes, Scott
5/5
GooglePolite and professional. A pleasure to do business with.
Thank you for your 5* review! Kind regards, Scott
5/5
GoogleAbbotts Cromer dealt with the purchase of our house and the sale of our chalet. In all respects they were helpful and friendly. Iain, Madeleine and Hilary were all wonderful to work with. We highly recommend them.
Thanks Paul for taking the time to recommend the local Abbotts team. Best wishes, Mark
5/5
GoogleGood communication goes a long way. Manager Nina was excellent, talked me through everything, no worries at all moving into new place. Would wholeheartedly recommend.
Thank you Jordan for the amazing recommendation and 5* review of your experience with our Abbotts Countrywide team. Kind regards, Lucy
5/5
GoogleFantastic service, Nina is outstanding and dealt with everything professionally, I would highly recommended Abbott’s to anyone.
Many thanks Anita for the fantastic 5* review and recommendation. Best wishes, Lucy
5/5
GoogleHaving dealt with numerous mediocre agents over the years and having gone through a wide array of frustrating problems had made me prejudiced towards the industry as a whole. However, then having the pleasure of dealing with Nina from the Cromer branch I can safely put to bed any prejudices I may have had as she went absolutely above and beyond and made the whole process incredibly simple and smooth and was very attentive to any needs while dealing with the move. Have recommended this branch to friends who are also in the renting market.
Thank you Andrew for your glowing 5* review of our Abbotts Countrywide team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
4/5
GoogleAt last with new staff, we are getting things done, which we have waited for over a year to get sorted, keep up the good work, thank you.
Thank you Angela for your comments and I will, of course, pass onward your positive feedback. Kind regards, Scott
4/5
GoogleJust a quick note to say thank you to Abbotts property manager Becki for her help when my main input fuse blew and I lost all power to my rented property. She had the local contractor attend very quickly and thanks to UK Power Networks, the issue has now been resolved. Thanks once again, Becki. Regards Jon Dunn
Thank Jon for the wonderful review of your experience with our Abbotts Countrywide team in particular Becki. Kind regards, Lucy
5/5
GoogleA friendly and fast service, I've been delighted with the property, I had a leek and it was fixed within 24 hours with great service
Thank you for the kind 5* review. Best wishes, Lucy
5/5
GoogleWe cannot recommend Mark Swaby enough. Mark is a true asset to the company, we dealt with him throughout the process of purchasing our holiday home. At times we were extremely push for time to meet deadlines but he was determined to meet these deadlines so much so he came into work on his day off to guarantee everything was in place. The man that goes the extra mile.
Thank you Jamie for your excellent review and recommendation of Mark and the team. It was great to read that your purchase was achieved within such tight time scales and that Mark went above and beyond to help achieve this for you. Kind regards and best wishes with your new holiday home, Scott.
5/5
GoogleFirst class service from Chris and Sam in lettings. As landlord i would use them again. Recommended.
Hi Sid Thank you very much for this 5* review and the recommendation! I am delighted to hear that Chris and Sam provided a first class service! Kind regards, Jake
5/5
GoogleAmy has done execellent job she is so patience n explained me all about the house n helped me in the process of buying.
Thank you so much Ram for the wonderful 5* review. Best wishes, Lucy
5/5
GoogleMe and my partner were moving out together and found the place for us with Abbott's. From day one Peter was a huge help, very friendly and had our best interests at heart. It seemed as though we may had hit a snag regarding our moving in date due to us not having anywhere to go but Peter assured us our preferred moving date would be absolutely fine. Peter delivered on this as we were able to pick up our keys on the date we wished and were very happy to be moving in, I would recommend using Abbott's to friends and family.
Hi George, thank you for your kind words and 5* rating. Kindest regards, Mark
1/5
GoogleTerrible rental service. Unprofessional and rude. No customer service, problems viewing properties when it was arranged and then nobody showed up as they had cancelled but just sent an email. When we did finally get a viewing, Jessica seemed uninterested, careless and trying to charge us the earth. To say we were unimpressed was an understatement. It was like she didnt want us to view and was wasting her time. Put us off renting via an agent as this is the second time we've had issues. Beware of this agent!
Thank you for taking the time to leave us your comments. So that we can further look into and address and concerns that have not be raised with our Customer Care team I would like to invite you to contact us via review@countrywide.co.uk. Kind regards, Scott
1/5
GoogleI’m a US military member that just arrived in the UK and found Abbots through the Rightmove app. Took about a month to actually sign a tenancy agreement after deciding to go with an apartment offered through Abbots. They charged a ridiculous amount of “fees” which amounted to almost $700 USD. The Abbots representative that worked with me was very polite but unfortunately inept to working with military members. The agent was unfamiliar with Community Bank which is the only bank US military members can use to pay UK bills like rent, cellphone etc. The agent also forget to add the military clause in the tenancy agreement that is required for military members in a rental agreements. Finally, I sign the tenancy agreement and she assures me that she would get the landlords signature on the agreement which is needed to start OHA before my appointment with the housing office the following day. The time comes to show the housing office my paperwork and I’m still missing the landlords signature on the paperwork because the agent failed to notify the landlord of the importance of his signature on the rental agreement because she was unfamiliar with the rental process for military members. Unfortunately, my appointment was two hours ago and I’m still waiting for the signed paperwork and I’ve had to push back and cancel important work functions. If you’re US military, I would just avoid this company and find another letting agency more familiar with the renting process for military members. By far the worst experience I’ve ever had with a rental company.
Kyle, I am sorry to read that your experience did not meet your expectations. Countrywide takes on all feedback and would like to investigate this matter further for you. Please email full details, including the property, to review@countrywide.co.uk and the issues raised will be investigated. Kind regards, Mark
1/5
Googlenever put my offer forward on a property and then they tried saying it was a computer glitch they didnt even call the owner to inform, stay far away if your looking to sell or buy the team is all useless
Thank you Alex for taking the time to leave us your feedback. Customer experience is very important to us and as such I would like to invite you to discuss further the concerns raised with out Customer Care Team via review@countrywide.co.uk. Kind regards, Scott
5/5
GooglePeter and his team were knowledgable, helpful, and caring from start to finish. I’m so glad I used them for my move.
Thank you Andrew for your fantastic 5* review of our dedicated Abbotts team in Barkingside. Best wishes, Emma.
5/5
GoogleI sold my old house through another estate agent and was purchasing from a man dealing with Abbotts in Barkingside. My own estate agent was not too helpful after the purchase of my old house was going through but Peter Franklin and his team were excellent. Peter was sympathetic, understanding and sensible. He guided me through it all and without his backing, I would have found the strain of my purshasers playing silly tricks absolutely unbearable. Peter knows his job, is down to earth and full of common sense. Thank you Peter for your care, concern but most of all, your kindness
Hi Liz, thank you for your 5* review and kind comments. It's good to hear that Peter and the team provided you with excellent service. All the best, Mike.
5/5
GoogleThe lettings department were brilliant from start to finish.Both Bukola Rose and Ben made us feel very looked after,I would highly recommend Abbotts Countrywide Chelmsford.
Thank you for your kind recommendation of our Lettings team at Abbotts, Chelmsford, and your 5* review! Best wishes, Scott
5/5
GoogleAdam Tanner made everything very simple and easy to follow, he also helped gain a higher mortgage than originally anticipated in order to secure our first home. Would recommend highly
Thank you David for the kind 5* review of you experience with Adam and our local Abbotts team. Many thanks for the recommendation. Best wishes, Lucy
5/5
GoogleBryony is an excellent property manager. The service provided was a tremendous help. Bryony was able to quickly find a suitable tenant for my property and removed a lot of the legwork that I have had to accomplish in the past when letting out the property. The ReLetting process from beginning to end was so quick and easy. Bryony got to work right away to find a new tenant after the previous tenant unexpectedly and without notice vacated the property. My home went under contract for another Rent term in less than 2 weeks after being listed for Let. Bryony is the Best Property Manager I have worked with in 10+ years.
Hi Boone Thank you very much for this review and the 5 star rating! I am delighted to hear that Bryony provided such good customer service when managing your property and finding you new tenants fast! Kind regards, Jake
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
