Abbotts Countrywide estate agents in Norwich, Ipswich, Chelmsford and 25 more

★★★★★ 5/5

Google

Quick and efficient in finding suitable tenants with a professional and friendly service will definitely use again.

Matt · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 1/5

Google

Got a rude and dismissive email . Bad first impression! Poor

Durba · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

What a fantastic office to deal with! Max, Ash and Suzie couldn't help me more in finding a house for me and my family. THANK YOU!

Alex · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

Very nice to work with, always has time and found me exactly what i was looking for very quickly.

James · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

Used Abbotts to rent my first property when I moved to the area, Dealt with Suzie who is fanastic and helped me with getting to know the area. Had a great service from Max and Ashley also who went out of their way to help. Would recomend Abbotts!!!

Justine · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

Used Abbotts when renting my first property - was dealing with Max who was superstar! Also had fantastic service from Ashley and Suzie. Would definately use them again!

Hailey · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 2/5

Google

Haven't used them much, because after you viewed one property, they will call you again and again, about 3-4 times a day to offer you something else. Faced it when was looking for property to let and also when buying as well. it gets very annoying

Natalja · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

Suzie is a brilliant lady who helps you to the Nth degree!!!! Have rented from this company twice and would ALWAYS use them. Have experienced other companies and not one is a patch on this company!!! Brilliant!!! thoroughly recommend to ANYBODY!!!! A*********

Danielle · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 1/5

Google

* AVOID AT ALL COSTS * Absolutely shocking service at the end of my tenancy. I was constantly passed from pillar to post with no one being able to tell me what was happening with my deposit. One time I was told they had received a response from the landlord, the next person told me they hadnt heard anything from the landlord yet and was waiting for that. Eventually, after weeks of constantly badgering them, I was told my deposit was being handled by my local branch in King's Lynn. I called and spoke with Ashley, the lettings manager, who informed me he was on his way out the office to personally inspect the property. I heard later that afternoon (03/10/2017) from Ashley who confirmed he was happy for the deposit to be released in full and he would be passing it to the accounts team for them to process payment and I would have the money with in 5 working days. Great news! But wait, it is now 13 days later and still no payment. I called and spoke with the accounts department and they told me they never received the deposit release form, how could that be when I was told it was all done? After more chasing and being told Ashley isnt available, what a surprise, I am told that actually the landlord wants to deduct £150 and I need to agree to this first. The flat I rented was left in a clean condition and there were no issues, as I had been told by the lettings manager. They are a complete joke and dont know what they are doing when it comes to the end of a tenancy I would recommend anyone thinking of renting a property from Abbotts in King's Lynn seriously reconsiders. No one seems to want to take any ownership of this issue and its just passed onto the next person to make another excuse. Disgusted how I have been treated.

Jack · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 1/5

Google

Great at the beginning - quickly found us a lovely property to rent, but all downhill after that. No interest in problems, very difficult to get phone calls or emails returned. Not fair to name names, but certain members of staff particularly hopeless. Three weeks after end of tenancy and in spite of calls and emails, still no sign of final meter readings, inventory or even a mention of deposit return. Note some of the best reviews on here are from landlords, not tenants. Terrible service. Stay away.

Maureen · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 1/5

Google

If I could give 0 stars I would. Estate agent turned up 10 minutes late, and due to another viewer of the property turning up early I felt pressured for time to look at the property, especially as I had brought my mother and disabled brother with me. Upon entering the property I quickly realised it wasn't the one advertised online and brought this to the attention of the agent, who explained there had been some confusion of the property in question. The property I actually wanted to look at had been let agreed and the person is apparently moving in next week despite Abbotts still advertising it. I don't believe abbotts know which properties they have available to let. Useless customer service, very unapologetic and all round terrible company.

Matthew · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 1/5

Google

Worst Letting agent ive ever encountered!! Staff are rude, unhelpful, no one seems to know what is going on and never return calls. Gave up and rented the same house through another local agent who were also renting it. Their service was amazing and ive told the house owner so he doesn't make the mistake of using abbotts again, Id give you zero stars if I could

Charlotte · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

I have been a landlord with Abbott’s for sometime now and I was considering a new agent, however since Gemma has become the new Lettings Manager I can say this has changed. My faith in Abbott’s has been restored, Gemma is professional at all times and always ensures she goes the extra mile.

Philip · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

I would highly recommend Gemma Cribb and her lettings team to any potential landlord or tenant. Gemma is so efficient and could not be more professional or helpful. Despite being located in Hong Kong both Gemma and Suzie Twiddy along with other team members made everything work seamlessly despite the time difference. Jackie Johnson

Jackie · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

Smooth and fast transaction processed by Abbotts - thanks to Gemma Cribb in particular. Would recommend to anyone for an efficient move.

Cherry · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

Gemma, the property manager who I liaise with, is very efficient, professional and responds in a timely manner. I believe Abbotts look after tenants and landlords in an equitable and fair matter.

Catherine · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 4/5

Google

I recently had my house let out and the tenants put in a months notice to quite of 16th December, by 18th December the lettings agents had not even re advertised it, this followed a long series of mishaps by them and I changed to Abbotts. I met with a charming lady called Gemma and within days wheels were in motion and the vacancy was filled. I have spoken with a few of the team and can honestly say they all act in a totally professional manner at all times, I would not have a problem in recommending them

Bill · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

I had a lady called Lynsey she was so lovely when she came to do property check very helpful.

Lisa · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

Really helpful and friendly, everything organised quickly and efficiently. Best letting agent I have had yet! Thank you

Nicky · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 4/5

Google

Me and my partner have been renting for almost 2 years now with Abbotts. We didn’t have the best of starts, when looking for potential properties there were constant issues going to view the property we were really interested in. Even after we put a deposit down on the place (blind) we were still given reasons why we couldn’t see it. After that a few errors were made with information about the property which were more than a little frustrating. Since moving in and dealing with the property management side of the business I can say the customer service has been brilliant. Where we have had issues the team have got back to us quickly and have organised visits to the property making sure to do so at our convenience. Recently the responsibilities for managing the property have been with a property manager called Rebecca. She has been very polite, very proactive and very professional with any concerns we have raised. If this review was solely on the property management service and the experience with Rebecca it would have been 5* however our early experience with the company which were quite negative have made this not possible. So 4* Overall.

Charlie · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

Would not hesitate to use this company again. Great lettings team especially Gemma the manager and Susie. Excellent service thank you!

Paul · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

Excellent service from a professional and helpful team. We look forward to you continuing to provide you high standards of service as you manage our letting . Many Thanks.

Jack · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

Absolutely excellent service! A very friendly and professional team who managed to turnaround viewing to occupation in record time, even over the Xmas holidays. Highly recommended.

Gary · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)

★★★★★ 5/5

Google

This review is for the lettings department who i am happy to endorse with a five star rating. Livng in Dubai, Gemma Cribb in particular has led from the front and proved to be an earnest, dynamic and consumate professional with paying close attention to an owners pparticular needs. The wlole team including the affable and engaging Suzie Twiddle have supportes the letting with much grace and conviction. I look forward to working with Abbotts on my next purchase.

Ehsan · 29 July 2019 · Abbotts Countrywide King's Lynn (20 High Street)