★★★★★ 5/5
GoogleMr Paul Ward , has kept me informed all the time on the sale of my property in Ipswich Also MR Harry Stone , in their office ,
Excellent estate agent they have looked after my property like it was there own , I would highly recommend them
Susan · 31 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Hi Susan,
Congratulation on the successful sale of your property, it is great to read that the team kept you informed and delivered a great customer service. Please accept my best wishes in all your future endeavours.
Kind regards, Sarah
★★★★★ 5/5
GoogleI am very happy with the service Abbott’s provided. Communication was outstanding. I will look to sell with the Ipswich branch in the future.
A big thank you to Paul, Harry, Eva and Andrew for all of your hard work.
Patrick · 31 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Hi Patrick, many thanks for your wonderful 5* review. Delighted that the team provided a great service to you. Best wishes, Tracey.
★★★★★ 5/5
GoogleI have been looking for an investment property. Andrew Lucas, one of the agents in Abbotts, has been very helpful, knowledgeable, accommodating and respectful of my time in arranging the necessary viewings.
Very happy with the service provided and I can certainly recommend both the agency, and Andrew in particular.
Agi · 31 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Hi Agi, many thanks for your great 5* review and recommendation. Delighted to read that Andrew and the team at Abbotts provided a knowledgeable and professional service to you when looking for an investment property. Best wishes, Tracey.
★★★★★ 1/5
GoogleTime wasters, as long you want to rent they will be nice and polite. My problems starts end of my tenancy, I've tried to contact agent multiple times, he ignored all my messages, emails, phone calls. I had to find out myself that he has moved to Ipswich branch. All problems I had with the house has been ignored and forgotten. He didn't turn up for appointment, didn't pick up the phone again, I've tried to contact branch, they didn't get back to me. I'm moving out, I wanted to do inventory check and hand over.
I would give 0 stars but ain't available.
Artur · 31 July 2019 · Abbotts Countrywide Ipswich (46 High Street)
Agent replied
Artur, thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GooglePurchased a house in Hunstanton through Abbotts. Michael, Amy & Oliver were very professional & helpfull, answering questions & sorting queries. It could not have been a smoother or happier experience.
Mike · 31 July 2019 · Abbotts Countrywide Hunstanton
Agent replied
Thank you Mike, i am pleased the team at the branch were able to support you by delivering a great service. Best of luck in settling into your new home.
Kind Regards, Sarah
★★★★★ 5/5
GoogleBrilliant service. Excellent communication from start to finish. Would highly recommend.
Julia · 31 July 2019 · Abbotts Countrywide Fakenham
Agent replied · 30 July 2023
Thank you Julia for your brilliant 5* review and kind words.
Best wishes, Scott
★★★★★ 5/5
GoogleDear Melanie and all at Fakenham Abbotts Countrywide
We would like to thank you for all your very hard work in selling my mothers property this year, you certainly came up against some difficulties with the chain, but, with your determination we managed to get there, thank you so much once again, we would definitely use your company again.
G.Speller
Gill · 31 July 2019 · Abbotts Countrywide Fakenham
Agent replied
Thank you Gill for your kind 5* review of the way our Abbotts team handled your mothers property. I will make sure that your review is forwarded to Melanie and the team for there knowledge.
Kind regards, Scott
★★★★★ 5/5
GoogleHighly recommended. Jon assisted us through the whole house buying process and helped to make it stress free. He was always available for help and advice. I would recommend to anyone and would definitely use again. Thank you.
Lilly · 31 July 2019 · Abbotts Countrywide Fakenham
Agent replied · 30 July 2023
Thank you for your glowing 5* review and recommendation Lynette and I am really pleased to see that our team at Abbotts, Fakenham, were able to provide you with a stress free experience.
Kind regards, Scott.
★★★★★ 5/5
GoogleI have been extremely impressed with the service offered by both the Fakenham office and Hilarie in Cromer.
Initially I was a little dubious, I must be honest, about the need for a dedicated sales progressor to be involved in the purchase process, but Hilarie has been absolutely amazing. I do not believe, with extremely slow responses from the other side, that we would be at the position of nearing completion now without her input, so a big thank you to you all.
Emily · 31 July 2019 · Abbotts Countrywide Fakenham
Agent replied · 30 July 2023
Thank you Anon Elah, for your kind review. I will ensure that everyone concerned is aware of your glowing review. Kindest regards, Mark
★★★★★ 5/5
GoogleDavid, Patrick and the team at Abbotts could not have been more helpful with sale of our property. Their levels of communication were excellent, compared to my previous experiences with estate agents - they were helpful, friendly, courteous and professional - they really went above and beyond with the correspondence between solicitors and the buyer to expedite the sale. Thanks a million!
Kelly · 31 July 2019 · Abbotts Countrywide Ely
Agent replied · 30 July 2023
Thank you Kelly for your wonderful and detailed 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleBrilliant people real polite and friendly,
Brilliant service provided to get me moved in really quickly from Bryony as was in a difficult position
would recommend very highly as also answered my calls and got back to me straight away
Kevin · 31 July 2019 · Abbotts Countrywide Downham Market
Agent replied
Many thanks Kevin for your 5* review and recommendation. Great that you had such a great experience with the team at Abbotts. Best wishes, Tracey.
★★★★★ 5/5
GoogleWe have always found Bryony to be very helpful & knowledgeable, nothing too much trouble & if she doesn't know the answer to my queery she will find out and give me a call back asap.
David · 31 July 2019 · Abbotts Countrywide Downham Market
Agent replied
Many thanks David for the excellent 5* review of your experience with our local Abbotts branch.
Best wishes, Lucy
★★★★★ 5/5
GoogleBryony was extremely helpful in finding me a suitable rental property.She went above and beyond to answer all my queries.
She was very friendly, approachable and professional at all times.
Jackie · 31 July 2019 · Abbotts Countrywide Downham Market
Agent replied
Hi Jackie
Thank you very much for this review and the 5 star rating! I am delighted to hear that Bryony provided such good service in finding you a suitable rental property!
Kind regards, Jake
★★★★★ 5/5
GoogleBryony, in the Downham Market office, was very helpful and efficient.
My move was due to a marital separation and Bryony made things a lot easier for my children and I to cope.
Any property issues that have arose have been dealt with quickly and effectively.
Vicki · 31 July 2019 · Abbotts Countrywide Downham Market
Agent replied
Thank you Vicki for taking the time to leave us with your fantastic 5* review. It is great to see that although this was a very difficult time for you and your family, the team made things a lot easier and that issues were dealt with quickly and effectively.
Best wishes
Emma.
★★★★★ 5/5
GoogleBryony is an excellent property manager. The service provided was a tremendous help. Bryony was able to quickly find a suitable tenant for my property and removed a lot of the legwork that I have had to accomplish in the past when letting out the property. The ReLetting process from beginning to end was so quick and easy. Bryony got to work right away to find a new tenant after the previous tenant unexpectedly and without notice vacated the property. My home went under contract for another Rent term in less than 2 weeks after being listed for Let. Bryony is the Best Property Manager I have worked with in 10+ years.
B · 31 July 2019 · Abbotts Countrywide Downham Market
Agent replied · 30 July 2023
Hi Boone
Thank you very much for this review and the 5 star rating! I am delighted to hear that Bryony provided such good customer service when managing your property and finding you new tenants fast!
Kind regards, Jake
★★★★★ 5/5
GoogleAfter I was let down massively by another agency I was very apprehensive about taking another house. Bryony instantly put me at ease and was very professional. I needed to find somewhere very quickly and she made sure everything went through as smoothly as possible. I was so surprised how fast it happened. I couldn’t be happier with the service and should I ever need to move I will definitely want to use Abbott’s in Downham Market in the future. Thank you again Bryony :)
Claire · 31 July 2019 · Abbotts Countrywide Downham Market
Agent replied
Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Bryony andeveryone involved at Abbotts Countrywide in the Downham Market branch.
Kind Regards,
Sarah
★★★★★ 1/5
GoogleI've rented properties from two other agents before and Abbotts, being the third, are by far the worst in all aspects.
To begin with the fee's they charge are ludicrous, being way over anything I've ever previously paid and anywhere I've spoken ti since. To give them some credit they did lower them after I complained, but it just goes to show that they really don't have to charge the high fee's - they just hope people will just pay it without asking questions.
PLEASE DO NOT PAY THE FIRST APPLICATION FEE THEY QUOTE!!! (No idea how it can cost £400 to print out some documents and show someone around!?)
Over the course of my tenancy they were very poor at getting back to me about any issues I had (I've actually been moved out a month now and I'm still waiting for someone to get back to me about how I can put in a formal compalaint, same old story... they don't do what they say they will) - as I've not heard anything I've decided to put reviews online instead to show others the level of service you get with Abbotts.
The worst part was when I had a situation where the landlady and letting agent came to my property uninvited demanding to come in. They arranged a days worth of viewings without my knowledge and as I work from home I was able to catch them out! Apparently I had given them the go ahead to do this, which is funny because as I work at home I would never agree to this. They are liars.
I have since rented with another letting agent and I have to say the contrast between the 2 companies is clear. The fee's are half the price of Abbotts, the service is great and they are really quick and getting back to you in a timely and friendly manner. All things that Abbotts sadly lack.
I would advise anyone thinking of using them to avoid, it will save you a lot of money, time and stress.
James · 31 July 2019 · Abbotts Countrywide Downham Market
Agent replied
Thank you James for taking the time to leave us your feedback as this is very important to us and allows us to improve our service, were needed, going forwards. So that we can discuss any outstanding concerns you may have, please feel free to contact us at review@countrywide.co.uk.
Kind regards, Scott.
★★★★★ 5/5
GoogleGreat staff and very helpful 😁. …
Leslie · 31 July 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied
Thank you for your 5* review!
★★★★★ 5/5
GooglePolite and professional. A pleasure to do business with.
Matthew · 31 July 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Thank you for your 5* review!
Kind regards, Scott
★★★★★ 5/5
GoogleGreat Company ! Nina is great ! Happy experience ! Very helpful !
Ant · 31 July 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Thank you for your kind words and 5* review! Best wishes, Scott
★★★★★ 5/5
GoogleThe staff were friendly and attentive and helpful and the service was excellent
Jenny · 31 July 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Thank you Jenny for your wonderful 5* review!
Best wishes, Scott
★★★★★ 5/5
GoogleA friendly and fast service, I've been delighted with the property, I had a leek and it was fixed within 24 hours with great service
Morgan · 31 July 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Thank you for the kind 5* review. Best wishes, Lucy
★★★★★ 5/5
GoogleFantastic service, Nina is outstanding and dealt with everything professionally, I would highly recommended Abbott’s to anyone.
Anita · 31 July 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Many thanks Anita for the fantastic 5* review and recommendation.
Best wishes, Lucy
★★★★★ 5/5
GoogleI was very pleased with the service Hannah provided, I found her very helpful, friendly and if she did not have an answer, she went out of her way to find out and always come back with an answer, which removed some of the stress of the move
regards
Ian Beattie
Ian · 31 July 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied
Many thanks for taking the time to leave us this fabulous 5* review.
Best wishes, Lucy
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