★★★★★ 5/5
GoogleThank you Abbotts for the sale of my property in Ely. Pat came to value my home , and organised a photographer. Rebekah did the accompanied viewings, I was surprised at how well she managed these.
I think with their experience and knowledge I received a very good offer on my home. Always willing to help and
Filled me in with progress. Would highly recommend Abbott’s.
Pam · 17 October 2019 · Abbotts Countrywide Ely
Agent replied
Wonderful to read Pam that you had a fantastic experience with our local Abbotts team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleExcellent service, especially from suzie, I had to move from great Yarmouth to kings lynn, and suzie was very supportive, Thankyou
Jan · 17 October 2019 · Abbotts Countrywide King's Lynn (20 High Street)
Agent replied
Many thanks for taking the time to leave our dedicated team this fantastic 5* review. Best wishes, Lucy
★★★★★ 5/5
GoogleI recently viewed a lovely house in Downham Market, which I was thinking of renting. Lisa gave me a very nice tour of the place. She was both knowledgeable and friendly. Ultimately, I decided to rent a flat in Cambridge, as this is more convenient for my research. Nevertheless, I was very impressed with Abbotts and would not hesitate to contact them again if I were looking for a place in or near Downham Market.
David · 16 October 2019 · Abbotts Countrywide Downham Market
Agent replied
Wonderful to read David that you had a fantastic experience with our local Abbotts team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
★★★★★ 5/5
GoogleEverything was made very easy to move into our new home. Thank you Daniella and the team.
Ash · 16 October 2019 · Abbotts Countrywide King's Lynn (20 High Street)
Agent replied
Thank you for wonderful and kind 5* review! Our local team are very grateful for the time taken to leave your positive comments. Kind regards, Scott
★★★★★ 5/5
GoogleWorking with them has been quick easy and convenient. Definitely recommend Alex and Amit who helped me along the way
Tin · 15 October 2019 · Abbotts Countrywide Cambridge
Agent replied
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
★★★★★ 5/5
GoogleVery professional and friendly service. All staff were always helpful. Would be happy to recommend Abbott's.
Gilian · 15 October 2019 · Abbotts Countrywide Swaffham
Agent replied
Thank you for the amazing 5* review and recommendation.
Best wishes, Lucy
★★★★★ 5/5
GoogleBrilliant service by everyone involved in our purchase. They chased all parties and kept us fully updated. Well done Abbotts, and first class service
Kevin · 15 October 2019 · Abbotts Countrywide Swaffham
Agent replied
Thank you Kevin for the great 5* review.
Best wishes, Lucy
★★★★★ 1/5
Google1 star rating is too good I WILL NEVER RECOMMEND THIS AGENT. Everytime I see an Abbott's advert I run in the next direction. My family is new to the UK and my wife was frank with Agent and explained our lack of experience in our initial meeting with the Agent from Basildon Office, we weren't looking for hand outs, My wife was head hunted to contribute to the NHS, we took this opportunity not because we needed it but because we always wanted to travel and see new places. Nonetheless we told him we will be relying heavily on his advice to secure a rented property. We had a particular property in mind we told him which one we wanted and he made us go through all the motions only to find out 5 DAYS before arriving in Basildon that we didn't qualify for the property. We lost our deposit to hold the property. Thank goodness her employers were sympathetic with our case and made alternative arrangements.
Update: NOTICE THE AGENTS REPLY BELOW.
They completely left out the fact that we weren't informed of the issues until a few days prior as a matter of fact here is an email sent on the 31st August 2019 which I yet to get a response on (NOT EVEN AN APOLOGY OR CALL TO FIND OUT IF WE WERE LIVING ON THE STREETS) (& this as of 12:42am 3rd October, 2019), also we were supposed to move in August 21st and got delayed by construction issues with property, so my question is why wasn't the checks completed as per the original move-in date because they had most of August and part of July. If checks were completed and our application rejected by the 21st August, 2019 it would have allowed us enough time to seek an alternative and yes we would have been happy to continue with the Agent, wasn't the landlord informed about our special circumstances by the Agent?
NB: I DON'T CARE ABOUT THE MEASILY DEPOSIT BUT WHAT I CARE ABOUT IS THAT MY CHILD AND I WERE ALMOST HOMELESS. I DON'T WISH TO CONTACT THESE PEOPLE NOR DO I EVER WISH TO BE CONTACTED BY THEM. HERE IS THE EMAIL DATED 31/08/2019. YOU BE THE JUDGE
Good day Mr. Chapman,
We refer to the above captioned rental property.
As I understand there has been some delay with process, I would like to have an explanation to develop an appreciation as to why at this 11th hour this application hasn't been completed as yet.
I am sure you would appreciate that us (the applicant & her dependents) being foreigners, aren't aware of the entire proceedings and are depending on you to provide extraordinary advice and service to ensure that this process is as smooth as possible.
My son and I are due to arrive next week and if this has not been sorted I am sure you can understand the debacle we will be facing. At this stage I would also like to obtain some assurances that this will be completed on or before the 5th September, 2019.
We have already made our arrangements based on the promised date of moving in and expect furniture to be arriving at the captioned location on the 5th September, 2019.
I look forward to your urgent response.
Kindest regards,
Gary
THIS IS MY EXPERIENCE YOUR EXPERIENCE MAY NOT BE THE SAME BUT THIS IS FOR YOU TO CONSIDER. I ALWAYS TRY TO BE FAIR WHEN GIVING RATING BUSINESSES.
Gary · 13 October 2019 · Abbotts Countrywide Basildon
Agent replied
Thank you for taking the time to leave this feedback. As I am sure you can appreciate the Landlord uses their own referencing agency and their criteria had to be met and I note that you were advised early on in the process that further information was required for the references to be satisfactory, however, I do note that there were lengthy delays with the provision of this information which also, unfortunately turned out to be insufficient. We do appreciate that you were relying upon other people providing these details, however this dependency did cause further delays. I can advise, at the request of the Landlord, your holding deposit was not returned due to these delays.
Should you wish to discuss further, please contact us at review@countrywide.co.uk/
Kind regards, Scott
★★★★★ 5/5
GoogleHad very positive service from Abbotts, even to the extent they went to in giving me the keys while I was waiting to park in Rochford Square. Thank you
Annette · 11 October 2019 · Abbotts Countrywide Rochford
Agent replied
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
★★★★★ 5/5
GoogleI have been dealing Annette from Abbotts rochford, I really cannot praise her enough. She continually keeps me up dated on every step of the way on my move and chases up all information I have neede .
Christine · 11 October 2019 · Abbotts Countrywide Rochford
Agent replied
Many thanks Christine for the excellent 5* review of your experience with our dedicated Abbotts team. Best wishes, Lucy
★★★★★ 5/5
GoogleI found the service provided to be excellent all the members of staff were knowledgeable & helpful & the whole experience was a great deal less strenuous than the previous moves I have made over the years, i would 100% recommend them, well done!
Steve · 11 October 2019 · Abbotts Countrywide Rochford
Agent replied
Thank you for taking the time to leave us your wonderful 5* recommendation! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
★★★★★ 5/5
GoogleAnnette the branch manager was amazing throughout the purchase of the house. Annette took over our purchase and we are so pleased she did. Always chasing and updating us on the smallest things. I would recommend her 100%
Georgina · 11 October 2019 · Abbotts Countrywide Rochford
Agent replied
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
★★★★★ 1/5
GoogleDO NOT USE THIS COMPANY FOR RENTAL SERVICES. I have tried over 25 times to call through to the lettings department. They are under staffed, they do not answer the phones. If you are lucky enough to get a call back from anyone you get a poor attitude 0% customer service and the manager Damian as about as useful as a chocolate tea pot. No replies to countless emails and answer phone messages. Do yourself a favour and go with another estate agent as you will be paying for a service that you will never recieve.
Miley · 11 October 2019 · Abbotts Countrywide Ipswich (3 Butter Market)
Agent replied
Hello Miley,
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleDamian and his team have provided me with a professional and attentive service since the purchase of my first investment property in 2015. Over the last 4 years I have received expertise in all matters across the whole spectrum of property letting. I would consider that Abbotts Countrywide Estate Agents Ipswich are the first and foremost letting agent in the town.
When looking for further investment properties this year, Damian and Lauren have answered my many, many phone calls and emails with patience, always helpful and demonstrating detailed knowledge of the differing areas of Ipswich. Damian is skilled in matching the tenant to a property, understanding the requirements of both the tenant and landlord whilst instilling confidence and trust in both sides during negotiations. I am delighted to say, that the FIRST prospective tenants to view my gorgeous new properties for a long term let, have now moved in! Well done Damian and Lauren for finding me such super quality and lovely people, what speed!
I look forward to many more years of working with you guys, thank you :-))
Jilly · 11 October 2019 · Abbotts Countrywide Ipswich (3 Butter Market)
Agent replied
Thank you for taking the time to leave us your wonderful 5* review! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
★★★★★ 5/5
GoogleHighly recommended! Damian and Lauren are the people to go for an easy process.
Daniel · 11 October 2019 · Abbotts Countrywide Ipswich (3 Butter Market)
Agent replied
Thank you for your 5* review! Best wishes, Scott
★★★★★ 1/5
GoogleRating only, no written review.
Vienna · 11 October 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
★★★★★ 5/5
GoogleNina and Hannah at Abbott's are absolutely wonderful, nothing is too much trouble and they are always very prompt with phone and email correspondence. Thanks girls!
Ngaio-tara · 11 October 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
★★★★★ 5/5
Googlevery friendly staff
James · 11 October 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied
Thank you for your 5* review! Best wishes, Scott
★★★★★ 4/5
GoogleHelped me find a place to rent while working away really quickly and without any fuss, I couldn't have asked for any more.
Alan · 11 October 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied
Thank you for your glowing review of our local team. Best wishes, Scott
★★★★★ 5/5
GoogleI am a private landlord, and was looking to re-let a property in Hot which was not straightforward, as whilst the location was very good - due to a lack of parking and the property being quite compact I felt it required intelligent marketing and a focus on attracting the right sort of tenant. Nina Chambers at the Cromer branch was excellent from start to finish, marketing the property without delay, and securing a new tenant to move in just a few days after the old tenant had moved out. Great Work!
Adam · 11 October 2019 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied
Thank you for the fantastic 5* review and it is great to read that you have a fantastic experience with our Abbotts team. I would like to wish you the very best for the future.
Kind regards, Lucy.
★★★★★ 4/5
GoogleAfter a few initial problems because of a staffing issue, I was very pleased with the tenant that Abbotts then found for me. It took a little while but they fulfilled my remit and obtained me a very good market rental. The staff that I spoke too were really friendly. The inventory and meter readings were very efficient. Statements are clear. I did have to follow up on final bills myself, even though it was fully managed, as companies had not heard from the tenant direct and I found that a bit surprising as I expected this to be handled really. Mine was a furnished place and another local agent had been really worried he could not find the right person, so Abbotts did well. I am very grateful. I would recommend them.
Ros · 11 October 2019 · Abbotts Countrywide King's Lynn (Market Place)
Agent replied
Thank you for your lovely comments. I have passed your feedback to everyone involved at the Abbotts branch. Many thanks for the recommendation. Best wishes, Lucy
★★★★★ 5/5
GoogleBrilliant experience! Everything was dealt with in a quick and professional manner, I would highly recommend.
Cheryl · 11 October 2019 · Abbotts Countrywide Thetford
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the Abbotts team were once again able to provide their proven, 5* service! Thank you for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleGood job by all at Wymondham, very helpful and always go the extra mile.
Mark · 8 October 2019 · Abbotts Countrywide Ilford
Agent replied
Thank you for such a glowing review of our local team and 5* review! Kind regards, Scott
★★★★★ 5/5
GoogleI have been working with Abbotts Letting agency for about a month now and everything has gone so smooth. Firstly they were able to abide by my living standards and showed me a very nice house with all the amenities I need. I have been working through two different employees (the agent that showed me the house and her co-worker) and I have been pleasantly suprised by their communication skills with each other regarding my situation. There has never been a point at which I was emailing or talking on the phone with one agent and the other didnt know what was going on. Furthermore, my agents has always answered her emails in a VERY timely manner and never left me hanging. I have had no hiccups in any point of the process of getting my house (so far).
Anna · 8 October 2019 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)
Agent replied
Thanks for leaving a amazing 5* review and I will pass your kind words onto our dedicated team. Best wishes, Lucy
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