Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleAs a first time buyer Your Move made my experience a great one . Kirsty is very professional in her approach, and easy to deal with which takes the stress of buying a property away. She is a brilliant team member. Both Kirsty and Sam were very accommodating on my viewings and made me feel at ease and answered any questions I had. It was such a smooth experience with great communication throughout.
I will definitely be recommending Your Move Consett to friends and family.
Thanks again ladies π
Natalie Β· 28 December 2023 Β· Your Move Chris Stonock Consett (30 Victoria Road)
Agent replied Β· 24 August 2024
Thank you so much Natalie for your lovely words, it has been a pleasure helping you in securing your first home and we wish you lots of memories in your home. Best Wishes for the future, Kirsty & All of the Team at Your Move Consett π β¦
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5/5
GoogleAmazing help from the team in the Houghton office. Leighanne the agent we mainly spoke with helped us through the whole process and awnsered all of the questions we had. Super helpful 10/10 would recommend :) thank you for your help!!
Beth Β· 24 December 2023 Β· Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)
Agent replied Β· 21 June 2024
Hi Beth,
Thank you for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future.
Kind regards,
Rachel, Leighanne and the team at Houghton
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5/5
GoogleOutstanding team at Your Move Houghton branch. Leighanne, Rachel and Rachael have been amazing. In the last 5 months I have bought 3 properties through Your Move and the level of service I get all the time is exceptional. Prompt response, professional and friendly plus they go the extra mile to achieve a win, win situation for all parties involved in the transaction.
Big shout out again to Leighanne, my super star.
Jeffrey Β· 24 December 2023 Β· Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)
Agent replied Β· 21 June 2024
Thank you Jeffrey, hopefully we can help you find more properties in the future.
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5/5
GoogleHoughton office
David arrived to value my dadβs home to either rent or sell. His advice was invaluable and we decide upon the rental market. Leading us to Rachel, Rachael and Leighanne. These ladies are so professional and knowledgeable. The house was rented out quickly. These ladies have taken away the stress for me and I feel confident in their abilities to see through all the paperwork and calls needed. They have sifted through many applications and hand picked the right persons for the house. I canβt thank them enough. Brilliant people. Great team. Would thoroughly recommend them. Thank you Rachel. You and the lovely ladies and David are simply the best.
Debbie Β· 24 December 2023 Β· Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)
Agent replied Β· 21 June 2024
Hi Debbie, Thank you for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future. Kind regards, David and the Houghton Team
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5/5
GoogleReally great service. Sarah Thomas was extremely helpful and kept me up to date every step on the way.
Joanne Β· 24 December 2023 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied Β· 21 June 2024
Thank you for your feedback Joanne, enjoy your beautiful new home
Sarah Thomas
Branch Manager
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5/5
GoogleAfter a shocking experience from Pattisons for many years, took my business to Gail at your move, and has been 10/10 service, any questions answered straight away and always has your best interests at heart.
Amy Β· 24 December 2023 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied Β· 21 June 2024
Thank you for your review Amy, we are delighted that you've been pleased with the service from our Lettings Manager Gail, she is a credit to our team and we look forward to working with you in the future.
Sarah Thomas
Branch Manager
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5/5
GoogleI recently had the pleasure of working with Your Move estate agents, specifically with Sarah Thomas as the manager and Sarah Smith, during the process of selling my property. I must say that my overall experience with them was outstanding, and I couldn't be happier with the level of service I received.
One aspect that truly stood out to me was the exceptional communication and responsiveness displayed by Sarah Thomas and the entire team at Your Move. From the initial consultation to the final stages of the sale, they were always prompt in answering my questions and providing updates. I felt well-informed throughout the entire process, which significantly reduced my stress levels and allowed me to trust in their expertise.
What truly amazed me was the remarkable efficiency of the property sale. Within just two weeks of listing my property on the market, Sarah Smith managed to secure a buyer. This speedy turnaround was beyond my expectations and speaks volumes about their dedication and ability to match properties with potential buyers quickly.
Throughout the journey, Sarah Thomas provided exceptional support and guidance. She was approachable, professional, and always went the extra mile to ensure the process was smooth and hassle-free. Her experience and knowledge of the market were evident as she expertly navigated any challenges that arose.
One notable aspect of the service was the strategic marketing approach adopted by Your Move. They showcased my property in the best light, attracting the right audience and maximizing its potential. The attention to detail and personalized approach to marketing undoubtedly played a significant role in the successful sale of my property.
In conclusion, I couldn't be more satisfied with my experience with Your Move estate agents, particularly with Sarah Thomas as the manager. The seamless communication, remarkable efficiency, and exceptional support I received made the property selling process a breeze. I wholeheartedly recommend Your Move and Sarah Thomas to anyone looking to sell their property. Their professionalism, expertise, and commitment to their clients are truly commendable. Thank you, Your Move and Sarah, for making this journey a success
Sanjit Β· 24 December 2023 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied Β· 21 June 2024
Thank you for such an amazing and detailed review of our services. Your property was finished with attention to detail and to a high standard which no doubt contributed to the fast sale. We have went through a challenging conveyancing process and your proactive approach was very much appreciated.
On behalf of the whole team may we wish you every success for the future.
Sarah Thomas
Branch Manager
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2/5
GoogleNever answered the phone. Very difficult to contact.
Will Β· 23 December 2023 Β· Your Move Sunderland
Agent replied Β· 30 December 2023
Hi Will, I apologise you have not been able to reach us, I am sure you can see from the many positive reviews below that we are very responsive to our customers in the main. Sometimes during busier periods, peak holiday season, or over lunch breaks for example there may be times where you have to leave a message but again we are always very responsive to our messages and endeavor to call you back within 2 hours. I'd be grateful if you could provide more information on when you have tried to call and confirm whether a message was in fact left for us, as we have had no messages left today. If no message is left we do not know you have called and are unable to get back to you to help you with your query. If you'd like to call the office we do have a full team here today ready to help you. Kind Regards, Sam.
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5/5
Google5 star service. Best agents I have used out of quite a few. Highly recommend
Grant Β· 23 December 2023 Β· Your Move Sunderland
Agent replied Β· 30 December 2023
Thank you Grant for your lovely review, it really means a lot to us. Sam, Sarah S, Sarah J, Chloe, Jasmin & Lynne.
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5/5
GoogleJasmin was very efficient in dealing with my rental property. She found a tenant within days and was able to process everything in under a week. Many thanks. CPP.
Kaman Β· 23 December 2023 Β· Your Move Sunderland
Agent replied Β· 30 December 2023
Thank you for the review Colin. I am pleased you're happy with the service and hope to be able to work with you in the future. Jasmin, Sam, Sarah S, Sarah J, Chloe & Lynne. π β¦
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5/5
GoogleMy wife and I sold our first house through Your Move Sunderland this year and we're so glad we went with them! Words can't describe how amazing their service was and how much Sam and her team went above and beyond.
Although the house we bought wasn't sold through Your Move, we attribute the fact that we eventually moved to how much effort Sam, Sarah & the team put into making it happen when the other estate agent (the one we bought our new house through) didn't!!!
For those who want more info: We were in a rather short chain with only 3 parties which should have been straight forward but for some reason got delayed massively so that completion only happened after over 5 months. Sam and her team however were with us every step of the journey, answered the endless amount of questions we had and did everything in their power to help us move as fast as possible EVEN THOUGH the property we were buying wasn't even sold through Your Move. That's what you call service and care!
We can honestly say that we felt Sam & her team really care about making a house move a positive experience for everyone involved. They chased things up if it needed to, kept us in the loop throughout and queried solicitors as to why things were delayed.
The wealth of experience Sam & Sarah have is invaluable and we're convinced if it hadn't been for them, we would probably still be waiting for a completion date.
They were also always just one phone call away. I can't emphasise enough how much a good phone manner and how fast an estate agent picks up your call says about how they deal with their clients and prospective buyers!
When we first considered selling, we had several local estate agents visit us and value our property. Some of these didn't make a big effort to explain their fees, some of them talked a really big game and arrogantly bragged with how amazing they are & how many properties they sell, etc.
When Sarah visited us it was none of the pushy sales tactics which was a breath of fresh air! Instead she was very genuine, professional, a great listener and communicated really well what selling a house involves. Any questions we had or additional info we felt was important to let her know about our house - she took the time to listen and note. What we then got was a quality listing and a high quality selection of really interested buyers.
My wife and I are so glad that we decided to go with our gut instinct and chose Your Move over everyone else. We can't thank Sam, Sarah and the team enough for everything they've done for us and we would highly recommend them to anyone wanting to buy or sell!
Benjamin Β· 23 December 2023 Β· Your Move Sunderland
Agent replied Β· 30 December 2023
Thank you so much for such a kind review. There is no better feeling for us than knowing we have made a difference to your moving experience. I hope you and Rebecca are settling in to your new home well. We wish you the best of luck for the future. Sam, Sarah S, Sarah J, Chloe, Jasmin & Lynne. π β¦
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5/5
Googlei would strongly recommend Your- Move Sutherland. the whole team Sam , Sarah and in particular jasmine .
they went over and beyond the call of duty to help me purchase and rent out my property while living abroad. excellent customer service. jasmine really should be applauded for her prompt and always professional approach . well done ππ»
Olukemi Β· 23 December 2023 Β· Your Move Sunderland
Agent replied Β· 30 December 2023
Thank you for your repeat business Kemi, we are always appreciative of this and look forward to working with you in the future. Jasmin, Sam, Sarah S, Sarah J, Chloe & Lynne. π β¦
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5/5
GoogleRating only, no written review.
B Β· 23 December 2023 Β· Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied Β· 22 December 2024
Thanks for the review.
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5/5
GoogleFantastic service. Really understanding and helpful with needs when wanting to move. Were able to reschedule with no issues and generally polite all round.
The senior sales assistant, Julie dealt with me throughout the time I needed their services and she was an amazing help.
I would genuinely recommend working with Your Move and wish their team all the best.
Rebecca Β· 23 December 2023 Β· Your Move Chris Stonock Whitley Bay (142 Park View)
Agent replied Β· 20 June 2024
Hello Rebecca. Thank you for your lovely review, Im delighted that you have had an amazing journey with Your Move Chris Stonock Whitley Bay. We do like to ensure that we are understanding and helpful with our clients and its also important to be flexible with appointments and timescales. Julie has worked with us for 27 years and loves working with customers and offers a high level of service. Thank you for the recommendation we wish you well into your new home. Regards Susan Usher Branch Manager π π
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5/5
GoogleA big thank you to Abi, Bridle, Alex and Claire. The team were friendly and helped me through the process of buying a home as well as keeping me updated throughout the process. Highly recommended!
Joe Β· 23 December 2023 Β· YOUR MOVE Chris Stonock Lettings
Agent replied Β· 20 June 2024
Thanks Joe for taking the time to leave a review. We are delighted our Rowlands Gill team provided you with an excellent service.
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5/5
GoogleSpecial thanks to Abi, Alex, Claire and Bridie at Your Move Rollandβs Gill, you are extremely helpful, professional and were instrumental in making our home move smooth and stress free.
Kindest regards
Simon and Lindsey.
Simon Β· 23 December 2023 Β· YOUR MOVE Chris Stonock Lettings
Agent replied Β· 20 June 2024
Thank you Simon for taking the time to leave us a review, we really appreciate it. Best Wishes in your new home, Abi + the team at Your Move Consett.
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5/5
GoogleI used Your Move Estate Agents Rowlands Gill for the recent sale of my house and I couldn't have been more thrilled with the experience. From the initial valuation all the way through to completion of sale they kept me incredibly informed of every single step and put my mind at ease with a lot of the queries I had. The whole team were always incredibly friendly and polite every time I called or spoke to them via email. I would really recommend them if you are looking to sell your home.
Sophie Β· 23 December 2023 Β· YOUR MOVE Chris Stonock Lettings
Agent replied Β· 20 June 2024
Hello Sophie, Thank you for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future. Kind regards, Rowlands Gill Team!
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1/5
GoogleRating only, no written review.
Dimitrios Β· 20 December 2023 Β· Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied Β· 17 June 2024
Thank you for taking the time to share your feedback. We genuinely appreciate all reviews as they help us identify areas for improvement and enhance the overall customer experience. We're sorry to hear that your experience fell short of expectations, and we sincerely apologise for any inconvenience you may have encountered.
To address your concerns more effectively, we would appreciate it if you could provide additional details or contact me directly, (tim.hawe@your-move.co.uk).
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5/5
GoogleAmazing service by the lovely ladies Ashley, Abigail, Louise and Shannon. A massive thank you to each one of you, especially Ashley, for your continuous support and fast replies. I would highly recommend them and their services. Thank you, once again.
Inesa Β· 20 December 2023 Β· Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied Β· 17 June 2024
Thank you for your review. We were delighted that we were able to help you purchase your home. All the very best for the future. The Your Move Team
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5/5
GoogleBrilliant team working at Your Move West Denton! Abigail, Ashley, Louise and Shannon. Professional, knowledgeable and responsive. Would highly recommend !
Faye Β· 20 December 2023 Β· Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied Β· 17 June 2024
Dear Faye, thanks for taking the time to write us a review. All the very best in your new home!
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5/5
GoogleI received exemplary service from Your Move at West denton in finding me a new tenant for my 3 bedroom house in Newcastle. The boss and staff are a pleasure to deal with. Particular thanks to Abigail, Ashley, Louise, Shannon and Tim. Highly recommended service for landlords. Thank you.
Geoff Β· 20 December 2023 Β· Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied Β· 17 June 2024
Dear Geoff. Thank you for your kind words. We were delighted to be able to find you a tenant and look forward to working with you again in the future.
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5/5
GoogleI recently sold my three rental properties through Your Move West Denton. The service I received from them team (Ashley, Abbie, Louise & Shannon) was amazing. I was kept informed throughout the whole process from start to finish and the staff (especially Ashley) went above and beyond to assist me with any queries that I had.
Alison Β· 20 December 2023 Β· Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied Β· 17 June 2024
Thank you so much for taking the time to share your positive experience with Your Move West Denton! We are thrilled to hear that our team, especially Ashley, provided you with exceptional service during the sale of your rental properties.
Thank you once again for choosing Your Move West Denton, and we wish you all the best in your future endeavors.
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5/5
GoogleSo pleased I used Your Move West Denton to sell a property. All of the staff have been so helpful and supportive. Itβs a long time since I sold a house and things have changed a little bit in that time. Theyβve helped me every step of the way. I canβt recommend them highly enough.
Thank you to Tim, Abigail, Louise, Shannon and Ashley
Lesley Β· 20 December 2023 Β· Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied Β· 17 June 2024
Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and have been delighted to help you so far.
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5/5
GoogleI highly recommend Your Move Estate Agents (Chris Stonock, West Denton) the service I received from Abigail and the girls (Ashley, Louise and Shannon) was exceptional. Abigail went above and beyond to ensure that from the minute my house went on the market that i was kept up to date with the progress on a regular basis. The service was so good, it never once crossed my mind to use multiple agents. Thank you Abigail and Your Move for a stress free experience.
Angela Β· 20 December 2023 Β· Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)
Agent replied Β· 17 June 2024
Thank you immensely for your glowing recommendation and kind words particularly about our dedicated team. We are thrilled to hear that you had an exceptional experience with us and that Abigail went above and beyond to keep you informed about the progress of your property .
We understand that selling a house can be a significant undertaking, and we are delighted that our service contributed to a stress-free experience for you. We appreciate your trust in us and your decision to exclusively work with Your Move. If there's anything more we can assist you with or if you have any further questions, please feel free to reach out.
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