Trusted Agent profile · Tyne & Wear and County Durham

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Your Move Chris Stonock estate agents in Consett, Wallsend, Chester Le Street and 11 more

4.8

★★★★★ Excellent

4,234 reviews across 24 offices and 3 platforms

your-move.co.uk

Your Move Chris Stonock has 24 offices, in Consett (two offices), Wallsend (two offices), Chester Le Street (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,234 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

4,130

Reviews on Google

All 24 offices

Facebook logo

4.8 / 5

100

Reviews on Facebook

Business-wide

Yell logo

1.0 / 5

4

Reviews on Yell

All 24 offices

Our offices

Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.

Latest reviews from every Your Move Chris Stonock office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Be aware that these guys do not honor what is stated on the YourMove Website as they only use the LOGO and name. For example, if you use them to manage or part manage your let, they will not include the services listed as part of the package on the website. Instead, they will charge you extortionate rates for individual services.

Andrew · 18 June 2020 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)

Agent replied · 17 June 2024

Hello Mr Britton, I am sorry to hear you feel this way - we are a franchise of Your Move and use our own name (Your Move Chris Stonock) and logo. I believe you are already in talks with our lettings department and I hope your matter can be resolved quickly. Best wishes, Your Move Chris Stonock

1/5

Google

Absolutely disgusted by the service I received. Never ever buy a property through this branch or your move. They've taken the side of the owner throughout the whole process. To say they were Unhelpful is an understatement. Was advised by your move from the beginning that everything inside the house is included in the price. Later seller asked additional money for the washing machine. Asked them to contact the owner and ask to remove rubbish from the property(which I believe is common sense) and cut grass before completion and was shouted at over the phone and asked to why the process is taking so long and that the owner is unhappy as they are still paying council tax. Was also advised that seller lives far away and can't help. Yet seller somehow managed to come over and recover washing machine from the property 3 days before completion. Never in my life anyone spoke to me over the phone in such tone and manner as the lady from your move and I wasn't even complaining only asking. In the end had to sort everything out myself. All your move was doing throughout the process was trying to push their own insurance policy with numerous nuisance calls. I understand that it is in the best interest of Your Move to sell the property asap but at the end of the day both buyer and seller are your clients. In addition to that the property had leaking roof which owner clearly attempted to conceal as can be seen from the pictures attached. It is more than likely that the agent was aware of that although they will probably deny.

Romans · 18 June 2020 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)

Agent replied · 17 June 2024

Thank you for your review and raising your concerns. Under the Estate Agency Act we have a legal obligation to represent our vendor and not the buyer of a property, so it is actually law that we take "the side of the owner throughout the process". As a buyer, you are a client to your solicitor and surveyor so the issue of the washing machine and rubbish should be raised with your solicitor and the roof with the surveyor who carried out the survey and has the responsibility of raising any potential issues with you. I can only apologise for the way that you were spoken to and we will endeavour to improve our service in light of your feedback. If you have any other issues please do not hesitate to contact ymcsmarketing@your-move.co.uk. All the best for the future, Your Move Chris Stonock​

5/5

Google

Lovely ladies at West Denton, Your Move. Nothing is too much trouble and they know their stuff. Originally emailed in through the website and was overwhelmed by the rapid response from Ashley. I have since spoke to both Ashley and Louise on the telephone and again can only praise them. Thanks again ladies, I will be back in touch

Laura · 18 June 2020 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)

Agent replied · 17 June 2024

Hi Laura and thank you for your review. I will be sure to pass on your praise to Ashley and Louise at West Denton. All the best and thanks again from the Your Move Chris Stonock team

5/5

Google

Having had the worst experience with an online based agent, we took the plunge and contacted your move West Denton to sell our property. From the very first meeting with Tim to the telephone conversations with Ashleigh and Abigail, the process has been so straightforward and easy, and they sold my property within 4 weeks. Special thanks to Abigail and Ashleigh who were both so lovely and kept me updated the whole way through!

Jen · 18 June 2020 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)

Agent replied · 17 June 2024

Thank you very much for your feedback Jen, that's great to hear! I will be sure to pass your lovely words onto the team. Best wishes

5/5

Google

Very happy with the friendly, efficient service.

Barbara · 17 June 2020 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you for your review. Best wishes from all at Your Move Chris Stonock.

5/5

Google

Sharon went the extra mile to source our property

Simon · 17 June 2020 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you Simon

5/5

Google

Thank you to Sharon @ Your Move Durham for all your help in finding our dream property

Ian · 17 June 2020 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Hi Ian and thank you for your review. I will be sure to pass on your praise to Sharon and the rest of Durham team. Thanks again and all the best from Your Move Chris Stonock

5/5

Google

Excellent customer service, good approach to optimising sales prices.

Lis · 17 June 2020 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you very much for your lovely review. Very best wishes

5/5

Google

Staff went over and above to help me and were a pleasure to meet. A 5 star service.

Lorraine · 17 June 2020 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Hi Lorraine and thank you for your review. Your kind words mean a lot and I will be sure to pass them on to all of the staff in Durham. All the best from Your Move Chris Stonock

5/5

Google

Great service from the team at Durham. Highly recommend!

Jonathan · 17 June 2020 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you Mr Harris

5/5

Google

Great service from all the team especially Sharon. Thanks again

Stacey · 17 June 2020 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you Mark

5/5

Google

Sharon was a great help in securing a new property. I couldn’t recommend her enough

Phil · 17 June 2020 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you Phil

5/5

Google

Great service. Excellent communication. A wealth of knowledge and advice to sell your home best! Thank you!

Donna · 17 June 2020 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you for taking the time to leave us a review Donna. I will be sure to pass your kind words on to the team at Durham. Best wishes

5/5

Google

I have called the office a few times now and have been speaking with Mandy. She is always very helpful and goes the extra mile. I would highly recommend Your Move

Stacey · 17 June 2020 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Hi Stacey and thanks for your review and recommendation. I will be sure to pass on your praise to everyone in Durham. All the best from Your Move Chris Stonock

5/5

Google

Thankyou to Darren, Mandy and Sharon for the service they provided selling our house. They were always there to answer any questions we had and went the extra mile to help. Always pleasant and helpful.

Linda · 17 June 2020 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you for your review Linda, it is lovely to read your kind words and I will make sure the team at Durham see this. Very best wishes

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Your Move Chris Stonock and its branches won awards at the Trusted Agent Awards in one year, most recently 2025.

Trusted Agent Awards winners in one year, the group and its branches: 2025.

Trusted Agent Awards by year, 2025

Source: Trusted Agent Awards winners lists, as published, linked by year.

EA Masters

Your Move Chris Stonock and its branches won awards at EA Masters in four years, most recently 2025.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2025.

EA Masters by year, 2018 to 2025

Source: EA Masters winners lists, as published, linked by year.

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Questions about Your Move Chris Stonock

Which Your Move Chris Stonock office has the most reviews?

Your Move Consett has the most, with 385 reviews rated 4.9 out of 5, followed by Your Move Wallsend with 327.

Where are the Your Move Chris Stonock offices?

The 24 Your Move Chris Stonock offices, by town:

Has Your Move Chris Stonock won any awards?

Yes. In The Trusted Agent 2026 awards, Chester Le Street won Gold, Consett won Gold and three more branches won awards. At the Trusted Agent Awards 2025 the group won Winner for Most Trusted Agent, North East. The group and its branches have also won 16 other industry awards since 2018.

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