Trusted Agent profile · Tyne & Wear and County Durham
Verified
★★★★★
4,278 reviews across 24 offices and 3 platforms
Your Move Chris Stonock has 24 offices, in Consett (two offices), Wallsend (two offices), Chester Le Street (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,278 reviews on three platforms, rated 4.8 out of 5 overall.
4,174
Reviews on Google
All 24 offices
100
Reviews on Facebook
Business-wide
4
Reviews on Yell
All 24 offices
Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleReally disappointed with our experience with Your Move Whitley Bay. We viewed a house and were interested in renting. The estate agent told us to get in touch if we were interested, so we did, in the form of 3 emails and 6 calls over a week. No response at all. Very unprofessional.NegativeResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
Thank you Callum
2/5
GoogleRating only, no written review.
Hello Vicky, I am disappointed to see your review of our services this morning. I can't seem to find your name registered with us so I am unsure of the reason behind your low rating. Please can you call the branch manager, Kirsty, on 01207504119 so we can find out more?
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleRating only, no written review.
Thank you for rating us 5 stars!
1/5
GoogleRating only, no written review.
Hello Brian, we are disappointed to see your review as we are unable to find you on our system as being a customer of ours. Please can you get in touch with us so we can find out why you have rated us so poorly? We pride ourselves on our our customer service so would like to get this rectified please. Best wishes from Your Move.
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleRating only, no written review.
Thank you Carol, best wishes from all at Your Move
1/5
GooglePoor attitude from staff in branch. Lettings dept are rude and unwilling to help.
Hello, thank you for your review. Customer service is of paramount importance to us and we can assure you that our lettings department are working hard to resolve your issues with 3rd party contractors as we speak. The problems you have raised will be sorted however we must follow the process that is place. Please do not hesitate to contact our lettings department however we will be in touch soon with an update. Best wishes, Your Move.
5/5
GoogleAnnette was very helpful and friendly when i came for help to look for my first home. would highly recommend
Thank you Roxy, wishing you all the best from all of us here at Your Move Consett.
5/5
GoogleHannah and the team were so helpful, answered any questions I had and helped us on our journey to finding our house
Thank you Terri-Leigh, I will pass your kind comments on to Hannah and the team. Best wishes
5/5
GoogleAmazing customer service and lovely staff - Sam H was especially helpful with my move. Would highly recommend!
Thank you Caitlin
5/5
GoogleCan’t recommend your move Consett enough! Hannah and the rest of the team were so helpful throughout the whole process of me finding my dream home!!
Thank you Nathan, I will pass your kind comments on to Hannah and the rest of the team.
5/5
GoogleAmazing service from all the staff at Consett branch! They helped me with any queries I had. I can’t recommend Samantha, Kirsty, Sam, Annette and Carol enough!
Thank you Hannah
5/5
GoogleA bunch of lovely empathetic ladies that were absolutely gutted when an offer didn’t go through, but were over the money when one was accepted. See if is exceptional, would not recommend any other estate agents in Consett.
Thank you, this is wonderful to read!
5/5
GoogleGreat staff, extremely helpful and thorough with their work, especially Kirsty and Carol - very friendly and speedy responses from them. Nothing but a great experience, customer service is a lot better than other estate agents I've been to, highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review Erin. We really appreciate it! Wishing you a Happy Christmas from all at Your Move.
5/5
GoogleGreat friendly and very responsive service. Never a problem to answer my questions and made it such a nice process. I'd experienced some really rough service in the past with Estate Agents, so my perception of them was somewhat negative, but this experience has been wonderful, friendly and exciting, which I guess is what it should be getting a new house. So thank you to the team, great job and keep up the good work :-DPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a review for us Dan. Wishing you all the very best, Your Move Consett
5/5
GoogleCurrently in the process of selling my house through the Consett branch and have to say they have been incredible. Kept in regular contact, advised where needed, and just been generally great. Every time I've rung with a query, they've been able to instantly help me and you never get the feeling of being passed from pillar to post. Very grateful!
Thank you for taking the time to leave a review for us Ellie
5/5
GoogleAll of staff at Your Move Consett have been so helpful throughout the whole process of us finding our dream home! I'd like to say a special thank you to Sam, Kirsty, Hannah, Samantha , Carol and Annette for all thier hard work and amazing customer service! Highly recommend
Thank you very much for your kind review Lisa, we really appreciate your feedback. Best wishes from all at Your Move.
5/5
GoogleYour Move Consett are fab. We trusted your move with the sale of our house and it’s been the best decision we’ve made. I’ve dealt with Kirsty, Annette and Samantha the most I think and they’ve been absolutely fantastic, settled all of my worries and queries. Can’t recommend them enough. The rest of the team have also been fantastic too!
Thank you for your lovely review Laney, we really appreciate your feedback
1/5
GoogleBooked a valuation of our property to take place on 28th of August, with confirmation being received by myself on 16th of August. I received a call from the branch on the 26th of August to say, we won’t be attending as we’re too busy. Absolutely unbelievable that such a timescale had passed after having received confirmation and made plans around the visit, for them to then to decide they were too busy. If this is how the relationship was to start, I wouldn’t have held much hope of the branch taking great care with the sale of the biggest asset I’ll ever own!NegativeProfessionalism
Hello Ashley, I can only apologise that we had to cancel your appointment. Circumstances were beyond our control in this instance and we cannot apologise enough for the late notice and inconvenience caused. We wish you the best of luck in the sale of your property. Best wishes from all at Your Move.
5/5
GoogleI mainly dealt with just Sam and Sarah but can praise them high enough for all there help and guidance when selling our house and buying our new property. Disappointed with communication from our solicitors but Sam and her team chased up all my queries promptly. Cant thank them enough.PositiveResponsiveness, Professionalism
Thanks Sue, i hope you are very happy in your new home!
5/5
GoogleYour Move is definitely the RIGHT MOVE especially working/dealing with Jasmin May to secure my new rented property was super rewarding. Her professionalism, work etiquettes and patience especially after putting her under a lot of pressure was admirable. I'll definitely recommend "Your Move" and of course I'll ask you to deal and work with Jasmin May to secure your property. She's the ABSOLUTE BEST but please promise you wouldn't put her in as much pressure as I did? 😉PositiveResponsiveness, Quality, Professionalism, Value
Thank you Ugo, your kind review is appreciated.
5/5
GoogleI would just like to thank Nicky, Ian, Chera-lise and Nichol for helping me sell my home, I moved to london, had a baby, got married and sold our house all withing 3 months, possibly the most stressful time of my life but they always went above and beyond to help, be on end of phone and where so attentive at emails, phonecalls and doing the leg work for me, on top of that they are a group of the loveliest down to earth genuine people too. I would have been lost without them, the service was second to none and honestly nothing was too big of an ask or small! I hope you all have a fantastic christmas and some well deserved time off. If you are looking to sell your home in durham...these are the best most reputable company to go with by far!!!PositiveResponsiveness, Quality, Professionalism, Value
Hello Natalie, thank you so much for your kind words. It was our pleasure to help you. Wishing you and your family all the best for 2022 and you know where we are if you ever move back to Durham! Merry Christmas from all at Your Move
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Chris Stonock and its branches won awards at the Trusted Agent Awards in one year, most recently 2025.
Trusted Agent Awards winners in one year, the group and its branches: 2025.
Trusted Agent Awards by year, 20252025 1 award Trusted Agent Awards 2025 winners
Source: Trusted Agent Awards winners lists, as published, linked by year.
Your Move Chris Stonock and its branches won awards at EA Masters in four years, most recently 2025.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2025.
EA Masters by year, 2018 to 20252025 11 Gold across 11 branches EA Masters 2025 winners
2020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Send Your Move a message.
Your Move Consett has the most, with 385 reviews rated 4.9 out of 5, followed by Your Move Wallsend with 327.
The 24 Your Move Chris Stonock offices, by town:
Yes. In The Trusted Agent 2026 awards, Chester Le Street won Gold, Consett won Gold and three more branches won awards. At the Trusted Agent Awards 2025 the group won Winner for Most Trusted Agent, North East. The group and its branches have also won 16 other industry awards since 2018.
