Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI recently purchased a property with the help of Your Move Chester Le Street. The Your Move staff were very professional and incredibly responsive to enquiries from both sides. The office staff (in particular Georgia, Julia and Sharon) were lovely, reliable, and nothing ever seem to be too much trouble for them. The sales team were sure to keep me informed during the final stages making that part of the experience stress-free. I wouldn't hesitate to use or recommend Your Move Chester Le Street for buying or selling again. Thank you so much!
Natasha · 6 February 2023 · Your Move Chester Le Street
Agent replied · 6 February 2024
Thank you Natasha. Wishing you many years of happiness in your new home. Best wishes from all at Your Move.
★★★★★ 5/5
GoogleRating only, no written review.
Chris · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Thank you
★★★★★ 3/5
GoogleRating only, no written review.
James · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Hello James, it is disappointing to see your 3 star rating as we pride ourselves on our excellent customer service. If you would like to discuss your experience further, please get in touch with us. Best wishes from all at Your Move.
★★★★★ 5/5
GoogleGreat service from Your Move. Many thanks to Phil who has been a great help arranging our viewings.
C · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Thank you for taking the time to leave a review for us
★★★★★ 5/5
GoogleAbsolutely brilliant service! Ian is very professional but also very personable!!! Definitely recommend.
Moira · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
We are so delighted to hear you were pleased with the service Ian provided. Thank you for taking the time to leave a review. Best wishes from us all at Your Move.
★★★★★ 5/5
GoogleCan highly recommend Your Move estate agents (Durham) - sold my property with them recently, excellent professional service.
Gail · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Thanks so much for your review. We are delighted to hear everything has gone well for you during your sale. Best wishes from Your Move
★★★★★ 5/5
GoogleReally pleased with the service we received from Dominic. We went to view one property and he ended up showing us two others he thought we might like.
Emma · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Hi Emma, we are so happy to hear about your great experience. All the best with the hunt for your dream home from all at Your Move
★★★★★ 1/5
GoogleDon't bother going with these. They are happy to let my landlady Rob me after she informed the council that I moved out when I didn't which messed my benefits claim up they are also happy to represent her even after I informed them that me and my kids were going without heating because I couldn't afford to use them with them being electric
Shireene · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Hello Shireene, if you would like to register a formal complaint you can find all the details on how to do so on our website www.your-move.co.uk
★★★★★ 5/5
GoogleI would recommend Your Move to anyone that wants to rent or buy a property. They have excellent service with top-notch professionals who are pleasant and great at delivering their service.
Omotola · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Thank you so much for leaving this review. We are very pleased to hear you would recommend us to others. Best wishes from us all at Your Move.
★★★★★ 5/5
GoogleVery professional from the beginning. In particular Annaleigh and Dominic.
Very friendly and photos were amazing that dominic too. Great work!
Footie · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Thanks for taking the time to leave a review. We are so pleased to hear you had a great experience with the Durham branch and you were pleased with the photos. All the best from us all at Your Move.
★★★★★ 5/5
GoogleFrom valuation to completion - exceptional service.
Regular updates from Nicky ,Dominic,Ian,Annaleigh and Chera-Lise who went above and beyond to answer any queries.
Kevin · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
We are glad we could be of service. We are so pleased to hear our Durham team provided a great experience. Thanks for leaving your review. Best of luck with your new home from us all at Your Move.
★★★★★ 1/5
GoogleDealing with Your Move (Durham) was one of most needlessly upsetting and stressful experiences I’ve ever had…
Our otherwise excellent Landlord/Tenant relationship was enormously strained due to Your Move’s miscommunication between parties, blame-shifting and overall pushiness.
Your Move showed a total DISREGARD to personal arrangements made between our landlord and ourselves; we had agreed to continue living in the property (at the initial request of our landlord) until the property was sold. This arrangement would’ve also enabled us to move out gradually and discreetly.
WE DID NOT CONSENT to interior photographers taking photos of our personal belongings during this transition period, however, due to Your Move putting pressure on our (elderly) landlord for the interior photographers to ‘go ahead’ - this meant we were forced to to move all our personal belongings elsewhere at VERY LITTLE NOTICE!
Your Move’s online property listing also contained deceivingly-worded information alluding to the fact that we (the tenants) had been ‘living at the property for years’ and were now simply ‘moving on.’
As it stands, Your Move DID NOT SEEK OR OBTAIN OUR CONSENT to put this information on the listing! I had to ask (twice) for this information to be removed after the agent refused to do so. And since our reason for moving was ultimately due to long-term prolonged harassment, discrimination and theft via neighbours from three different households (with police involvement made necessary) - for Your Move (Durham) to use the ‘length of our stay’ as a selling point was, (I felt) unprofessional and dishonest.
Based on these experiences, I WOULD NOT RECOMMEND USING YOUR MOVE (DURHAM)
#RUSHmove #BADmove #WRONGmove
Anon · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Hello, based on your review I believe this to be in relation to an issue that was concluded, with yourself, satisfactorily back in April 2021. We were not aware of any issues you had with neighbours, nor were we aware the police had been involved. Our contract was with the seller of the property who was appreciative and thankful for the service he received from us. If you would like to make a formal complaint, I can assure you we will take the matter very seriously. Please contact the branch if you wish to discuss this further. Best wishes, Your Move Chris Stonock.
★★★★★ 5/5
GoogleExcellent and Professional. The team in the Durham City branch were so helpful throughout the process, from start to completion.
Highly Recommended
Alison · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Thanks for taking the time to leave your review Alison. We are delighted to hear you had great help from our Durham branch. Best wishes from us all at Your Move.
★★★★★ 5/5
GoogleRecently in contact with the team regarding a house purchase, extremely overwhelmed by the amount of support and attentiveness by specifically Dominic, Annaleigh and Nicky. Definitely will be using yourself to find my next property. Thank you!
Alex · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
We are so pleased to hear you felt well supported through your house purchase by the Durham team and extremely pleased to hear you may be back again some day! Thanks for taking the time to leave your review Alex it is much appreciated. From us all at Your Move.
★★★★★ 5/5
GoogleExtremely happy with the standard of service from Your Move Chris Stonock. All the team, Ian, Nicky, Dominic, Annaleigh and Chera-lise, worked efficiently together to provide a personalised experience; from the first contact I felt valued, they took time to understand my needs, I was kept informed throughout and the photos were fantastic. Thank you.
Alex · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Hello Alex, thank you so much for your review. We are delighted to hear how pleased you are with the service from the team. All the best from everyone at Your Move
★★★★★ 5/5
GoogleA sincere thank you to all the staff at Your Move in both the Chester le Street and Durham offices who were involved in the recent sale of my house. `Their communications help and support were outstanding throughout the whole process. In particular, and most recently, my thanks go to Ian, Sue, Dominic, Annaleigh, Chera-lise and Nicky for a very friendly and professional service.
John · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Hello John, thank you so much for this very lovely review. We are delighted to hear about your experience using Your Move. From everyone at Your Move Chris Stonock, we wish you all the best.
★★★★★ 5/5
GoogleFrom the first call we made to enquire about a property, the service we received from Sales Manager Nicola Hall was excellent. Extremely efficient and friendly, so much so that after our viewing, we asked to use the same office to obtain a valuation of our property. Ian Taylor called out to advise us and again the same efficient friendly service resulted in our house being photographed within a couple of days, and online shortly after. Within a couple more days, we had an offer, which we accepted, and consequently because we were “proceed-able”, our offer on the property we fell in love with was accepted. I cannot fault the service we received from both Nicola and Ian, and would have no hesitation in recommending Your Move.
John · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Hello Mr Thirlwall, thank you for taking the time to leave a review for us. We really appreciate the feedback and are delighted to hear that you were able to secure the property you loved. Good luck with the rest of the process. Best wishes from all at Your Move.
★★★★★ 5/5
GoogleWe recently moved to Scotland from Durham and used Your Move in Durham to sell our house in Belmont. The move was a tricky one with us moving to Scotland and having to use separate solicitors on either side of the border, but more so as our buyer was a Hong Kong national.
Needless to say things went a bit pear shaped at times with this scenario, and this is where Nikki and her team came into their own and essentially took over organising our buyer in the absence of any support from his online conveyancer
Needless to say we are very grateful to Nikki and her team for stepping up in this way as without doubt the chain would have collapsed had they not stepped in and helped our buyer.
Ultimately the move was successful thanks to Nikki and her team - not forgetting Sue in sales progression who was also instrumental in the process in working with Nikki, ourselves and our overseas buyer.
Thanks to all involved in getting the deal across the line and our house move complete.
Les · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
We are delighted to hear that our Durham team could provide you with such excellent support during this sale. We really appreciate the time you have taken to leave this review. Best of luck with your new home in Scotland from us all at Your Move.
★★★★★ 5/5
GoogleI cannot speak too highly of Nikki and her team at Your Move Chris Stonock, Durham. Throughout the process of selling our house they could not have been more professional, helpful and friendly. I can highly recommend them. Special thanks go to Sue, Donna, John and Peter of the Sales Progression team, who throughout the whole process have been absolutely brilliant.
Caroline · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Thanks so much for leaving a review of your experience. We are all delighted that you felt well supported throughout the whole process. From everyone at Your Move we wish you all the best.
★★★★★ 5/5
GoogleA big thank you to Nicola Hall and the team at Your Move Durham. They went above and beyond to make the sale happen. Nothing was too much trouble even when I requested a second and third reviewing. They were always on top of things, keeping me updated via phone and email. Great service. Thanks again.
Stephen · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Hi Stephen, thanks for taking the time to leave us a review. We are so glad to hear about your positive experience using our Durham branch. From all at Your Move we wish you the best in your new home.
★★★★★ 5/5
GoogleYour Move Durham have marketed and sold a property for me and have been very helpful and efficient throughout.
They kept me informed about viewings and offers and the property sold very quickly.
The sales team of Annaleigh, Ian, Nikki, Dominic and Chera-lise work well together to make selling as stress free as possible
Thank you for your invaluable assistance.
Christine · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Thanks so much for leaving a review of your experience. We are delighted that you felt well supported throughout the whole process. Wishing you all the best from everyone at Your Move
★★★★★ 5/5
GoogleFirstly I am living in germany, so everything isn't a normal run of the mill dealing. I discovered a house I was interested in buying to let, with the Chris Stonock in Durham, from the first contact through to even finding a Tenant for the Premises, there was never a Problem in our dealing , more so they made suggestions in even getting to the end result even easier through various communication median, email, Telephone. The full services they offer cannot in anyway be faulted.
thanks again to all the Team, I can highly recommend you to anyone looking for a property to Buy and if required then to Let.
Excellence at its Best
Bruce · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
We are delighted to hear of your great experience with the Durham team to help you manage the whole process especially when from afar. We are delighted to hear you would recommend us. We really appreciate you taking the time to leave this review. Best wishes from us all at Your Move.
★★★★★ 5/5
GoogleNicola, Ian and the whole team at Durham were absolutely great. Their customer service and communication was first class. Their marketing was good and they always knew what was happening whoever answered the phone. Sue who offered After sales service was also responsive and helpful. Many thanks
James · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
We are very pleased to hear you received great customer service throughout the process. We are grateful you have taken the time to leave a review James. Many thanks.
★★★★★ 5/5
GoogleWe had the pleasure of selling our house with Your move Durham. We were met with professionalism and a personal aspect. They did all of our viewings for us, which was exactly what we needed. We have been continually kept up to date during the whole process. Dominic and Nicky have especially worked hard on the sale of our house and we can’t thank them enough, nothing has been too much trouble for them. We would definitely recommend using this estate agents.
Nicola · 6 February 2023 · Your Move Durham
Agent replied · 6 February 2024
Thank you so much Nicola for taking the time to leave this great review. We are so pleased to hear you have received a great service from our Durham team. Best wishes with the hunt for your new home from all of us at Your Move.
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