5/5
GoogleGood estate agents looked after us well
Agent replied · 26 August 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
Beresford Adams estate agents in Chester, Prestatyn, Conwy and 12 more
★★★★★
2,199 reviews across 24 offices and 3 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Colwyn Bay, Bangor (two offices), Wrexham (two offices), Mold (two offices), Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Conwy, Wrecsam and Caernarfonshire). Together they have 2,199 reviews on three platforms, rated 4.6 out of 5 overall.
2,130
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
- Beresford Adams Chester (1-3)1-3, Friarsgate, Grosvenor Street, CH1 1XG281 reviews · 221 on Google (4.6)11 in the last 90 days
- Beresford Adams Prestatyn96-97 High Street, LL19 9AP241 reviews · 241 on Google (4.8)26 in the last 90 days
- Beresford Adams Chester (3 Friarsgate)3 Friarsgate, Grosvenor Street, CH1 1XG235 reviews · 234 on Google (4.5)10 in the last 90 days
- Beresford Adams Conwy (22 Conway Road)22 Conway Road, Colwyn Bay, LL29 7HT221 reviews · 161 on Google (4.8)9 in the last 90 days
- Beresford Adams Conwy (18 Madoc Street)18 Madoc Street, Llandudno, LL30 2TL193 reviews · 133 on Google (4.6)1 in the last 90 days
- Beresford Adams Colwyn Bay13 Penrhyn Road, LL29 8LG165 reviews · 165 on Google (4.8)8 in the last 90 days
- Beresford Adams Bangor (282 High Street)282 High Street, LL57 1UL150 reviews · 150 on Google (4.6)6 in the last 90 days
- Beresford Adams Wrexham (53 Hope Street)53 Hope Street, LL11 1BE150 reviews · 150 on Google (4.4)7 in the last 90 days
- Beresford Adams LettingsThe Cross, CH7 1ER147 reviews · 87 on Google (4.6)2 in the last 90 days
- Beresford Adams Bangor (282 High Street)282 High Street, Bangor, LL57 1UL143 reviews · 137 on Google (4.6)6 in the last 90 days
- Beresford Adams Wrexham (53 Hope Street)53 Hope Street, LL11 1BE137 reviews · 137 on Google (4.5)7 in the last 90 days
- Beresford Adams Holywell Sales10 Tower Gardens, Holywell, CH8 7TG, CH8 7TG105 reviews · 45 on Google (4.7)3 in the last 90 days
- Beresford Adams Holywell (10 Tower Gardens)10 Tower Gardens, Holywell, CH8 7TG103 reviews · 43 on Google (4.7)1 in the last 90 days
- Beresford Adams Mold (The Cross)The Cross, CH7 1ER99 reviews · 99 on Google (4.6)1 in the last 90 days
- Beresford Adams Caernarfon29 Bridge Street, Caernarfon, LL55 1AB, LL55 1AB98 reviews · 38 on Google (4.6)4 in the last 90 days
- Beresford Adams Porthmadog (148 High Street)148 High Street, LL49 9NU79 reviews · 19 on Google (4.3)2 in the last 90 days
- Beresford Adams Holyhead7-9 Market Street, Holyhead, Gwynedd, LL65 1UL, LL65 1UL60 reviews · 0 on Google1 in the last 90 days
- Beresford Adams Holyhead (7-9 Market Street)7-9 Market Street, LL65 1UL23 reviews · 23 on Google (4.7)2 in the last 90 days
- Beresford Adams Porthmadog (148 High Street)148 High Street, LL49 9NU20 reviews · 20 on Google (4.2)1 in the last 90 days
- Beresford Adams Menai Bridge15 High Street, LL59 5EE17 reviews · 17 on Google (3.9)0 in the last 90 days
- Beresford Adams AbersochThe Harbour, LL53 7AP16 reviews · 16 on Google (4.9)1 in the last 90 days
- Beresford Adams Conwy (2 Lancaster Square)2 Lancaster Square, LL32 8HT9 reviews · 9 on Google (4.6)0 in the last 90 days
- Beresford Adams Rhyl20 Wellington Road, LL18 1BG4 reviews · 4 on Google (5.0)0 in the last 90 days
- Beresford Adams Ruthin33 Well Street, LL15 1AF1 reviews · 1 on Google (5.0)0 in the last 90 days
Latest reviews from every Beresford Adams office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GoogleGood communication from Jamie, kept in touch throughout the process, thanks
Agent replied · 26 August 2024
Thank you for your glowing review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery helpful staff . efficient and professional. Stress free rental. Great service thank you very much
Agent replied · 26 August 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust sold and bought through Beresford Adams really happy with the end result and the tireless work the team put in to get it all over the line, great team
Agent replied · 26 August 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently purchased a property in Colwyn Bay through Beresford Adams and found the staff excellent and more than helpful in particular Carys, Katherine and Zoe..many thanks
Agent replied · 26 August 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRented our second property out using their fully managed services, Both houses now fully managed taking away any stress as a landlord Very easy Beresford cover everything I just had to hand over they keys , Highly recommend these services Thanks to all the girls who are extremely helpful
Agent replied · 26 August 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
4/5
GoogleWe found the entire process of selling our property very easy thanks to the efficient and friendly team in the Colwyn Bay office. We were kept informed of any updates throughout and any questions we had were promptly answered.
Agent replied · 26 August 2024
Many thanks for your outstanding review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleNightmare agents. Constantly chased to get repairs done and too many staff not updating info. Dealing with local branches and countrywide wasn't easy as they didn't communicate and it was a case of left not knowing what right was doing . Took over a month to receive our deposit back too. Our complaint fell on deaf ears. Wouldn't want to deal with them again
Agent replied · 26 August 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleCarys and the team were excellent in the purchase of my house. Kept me posted all the way through and were friendly and professional all the way through. A joy to deal with and would recommend. Thanks everyone.
Agent replied · 26 August 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn’t recommend Beresford Adams enough. Coreen, llinca & Tracy were all so helpful. Thank you all for being so patient with us & thank you for the welcoming presents. Amazing team indeed.
Agent replied · 26 August 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI sold my house through Beresford Adams this summer and they did a fantastic job. Nothing was too much trouble and they did everything they can to move things along as swiftly as possible. 5* all round!
Agent replied · 26 August 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleWe have used Beresford Adams Colwyn Bay branch for 2 1/2 years as our letting agents. Unfortunately we would not recommend their service. It fell short of our expectations on numerous occasions and the communication was very poor. We have used another letting agent out of area for the same length of time and therefore have a point of comparison.
Agent replied · 26 August 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent customer service from start to finish! Kept updated by phone and email all the way through the buying process, by far the best estate agents we have worked with and wouldn't hesitate to recommend them and use them again in the future
Agent replied · 26 August 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI sold my house last year when the market was crazy and i couldn't have asked for a more smoother service from the sales team at Beresford Adams Colwyn Bay. The promotion of my property, The offers and the customer service as a whole was just fantastic! Highly recommended and will certainly be a returning customer in the future.
Agent replied · 26 August 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleAgent called Jamie was extremely patient and nice. He was very helpful as he provided me with all the knowledge necessary to become a first time landlord.
Agent replied · 26 August 2024
It has been wonderful to read about your experience with our local team and thank you for your 5 Stars!, Kind regards, Scott @ Customer Care
5/5
GoogleI can't fault Chris. From the outset Chris went above and beyond to ensure a smooth transition from a flexible to a more secure fixed-rate mortgage. As well as paying off an equity loan, the new mortgage will save money and provide much needed peace of mind during the present economic climate. Chris was very sympathetic towards my current situation and was able to secure a new mortgage that suits my needs perfectly. There is no doubt that I will consult Chris again when my mortgage needs reviewing.
Agent replied · 26 August 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleJamie was very supportive throughout the process and kept in touch with us every step of the way. We always felt like we were fully informed and any issues were always addressed efficiently!
Agent replied · 26 August 2024
Thank you for your glowing 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service when buying or selling properties. The staff are top notch as is the manager Elfed, I found him to be knowledgeable and efficient.
Agent replied · 21 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleNightmare agents. Constantly chased to get repairs done and too many staff not updating info. Dealing with local branches and countrywide wasn't easy as they didn't communicate and it was a case of left not knowing what right was doing . Took over a month to receive our deposit back too. Our complaint fell on deaf ears. Wouldn't want to deal with them again
Agent replied · 24 August 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleIt’s the first time we’ve rented out our property and we felt in safe hands with Beresford Adams. From the first communication with Richard followed up with the friendly updates from Laura we have been very happy with the level of service. Getting your home ready for renting out isn’t an easy process but Beresford Adams were there to guide us every step of the way. They’re sensible people that always represented our best interests. Would we recommend them ? Absolutely.
Agent replied · 27 August 2023
Hi Daniel, It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
5/5
GoogleFantastic practical help from the team lead to a speedy process that was very easy for first time renter. Very happy with the support that I received from Ffion and Annabelle, thank you team!
Agent replied · 12 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
Googlehad my property up for sale and to let. Decided to rent t and the agent found tenant and moved in in less than a week. Top rate!
Agent replied · 12 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe staff at Beresford Adams in Bangor are highly efficient and in my case have taken a great weight off my mind managing my property while I live overseas, keeping me up to date whenever needed. Great work, team! And especially Mandy, she's brilliant!
Agent replied · 12 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleCannot thank Ashley, Shan and Mandy enough! They have been nothing but professional and kind throughout this process. We will always use Beresford Adams with any of our properties. Always a good atmosphere when you go into the Branch 👍 …
Agent replied · 12 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Beresford Adams is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Beresford Adams
Which Beresford Adams office has the most reviews?
Chester (1-3) has the most, with 281 reviews rated 4.3 out of 5, followed by Prestatyn with 241.
Where are the Beresford Adams offices?
The 24 Beresford Adams offices, by town:
- Abersoch: The Harbour, Abersoch, Caernarfonshire, LL53 7AP
- Bangor (282 High Street): 282 High Street, Bangor, Gwynedd, LL57 1UL
- Bangor (282 High Street): 282 High Street, Bangor, LL57 1UL
- Caernarfon: 29 Bridge Street, Caernarfon, LL55 1AB, LL55 1AB
- Chester (1-3): 1-3, Friarsgate, Grosvenor Street, Chester, CH1 1XG
- Chester (3 Friarsgate): 3 Friarsgate, Grosvenor Street, Chester, Cheshire, CH1 1XG
- Colwyn Bay: 13 Penrhyn Road, Colwyn Bay, Conwy, LL29 8LG
- Conwy (18 Madoc Street): 18 Madoc Street, Llandudno, Conwy, LL30 2TL
- Conwy (2 Lancaster Square): 2 Lancaster Square, Conwy, LL32 8HT
- Conwy (22 Conway Road): 22 Conway Road, Colwyn Bay, Conwy, LL29 7HT
- Holyhead: 7-9 Market Street, Holyhead, Gwynedd, LL65 1UL, LL65 1UL
- Holyhead (7-9 Market Street): 7-9 Market Street, Holyhead, Gwynedd, LL65 1UL
- Holywell (10 Tower Gardens): 10 Tower Gardens, Holywell, CH8 7TG
- Holywell Sales: 10 Tower Gardens, Holywell, CH8 7TG, CH8 7TG
- Lettings: The Cross, Mold, CH7 1ER
- Menai Bridge: 15 High Street, Menai Bridge, Gwynedd, LL59 5EE
- Mold (The Cross): The Cross, Mold, Clwyd, CH7 1ER
- Porthmadog (148 High Street): 148 High Street, Porthmadog, LL49 9NU
- Porthmadog (148 High Street): 148 High Street, Porthmadog, Gwynedd, LL49 9NU
- Prestatyn: 96-97 High Street, Prestatyn, Clwyd, LL19 9AP
- Rhyl: 20 Wellington Road, Rhyl, Clwyd, LL18 1BG
- Ruthin: 33 Well Street, Ruthin, Clwyd, LL15 1AF
- Wrexham (53 Hope Street): 53 Hope Street, Wrexham, Wrecsam, LL11 1BE
- Wrexham (53 Hope Street): 53 Hope Street, Wrexham, LL11 1BE
Has Beresford Adams won any awards?
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
