Every review we hold for the Porthmadog office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolute godsend, me and my mum went in to the estate agent, thinking of moving to Wales from Manchester, Julie went far and beyond to help us with what we are looking for, she welcomed us, friendly and polite all the way. Always a quick response if we had emailed the office, always communicated with us, via text email and phone call. Shona was also friendly and polite, both Julie and Shona made conversation. Thank you both so much to you both for everything you are doing.
Lyndsey · 23 May 2025
Agent replied · 2 June 2025
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to all the team at Porthmadog especially Julie whom was present on the first viewing, negotiating when making an offer, through to handing me the keys to my dream cottage… and all inbetween. Julie went above and beyond accompanying and enabling entry at short notice for tradesman to quote for work bought up on survey, answering queries. She was professional, patient and compassionate when I called in tears, when it all got too much. She also communicated with both solicitors keeping both myself and seller up to date with the sale. Thank you Julie Claire and Steve
T · 28 January 2025
Agent replied · 17 April 2025
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWell what can I say - if I could rate the Porthmadog 11 out of ten I would. My Mum sold her house in August last year but due to problems which had nothing to do with the estate agents, didn’t move until March this year. It was an extremely stressful time for us all but Claire, Steve, Helen and Hannah went above and beyond with their service. Such kind and thoughtful people throughout the whole period and I cannot thank them enough and would highly recommend them to anyone selling or buying a house. If only more businesses provided such a wonderful service!
Angela · 17 April 2024
Agent replied · 20 June 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleCan't thank Steve at Beresford Adams enough. Without his patience, excellent communication skills and attention to detail our sale would not have gone through. Super team there, always do what they promise and get back to you when they say they will. They're always prepared to go the extra mile for their clients.
Elaine · 18 November 2024
Agent replied · 10 November 2024
Hi Elaine,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Steve and the team provided such excellent service and went the extra mile for you.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThank you to Steve, Claire and the team at Beresford Adams. Our house sale went through very smoothly and we were kept updated after each viewing too. Viewing figures were more than we expected. The marketing literature was great with both paper marketing and web marketing information readily available and plentiful.
Debbie · 17 April 2024
Agent replied · 25 March 2024
Thank you Debbie ONeill for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe have contacted Countrywide and have been offered £100. This is considered sufficient compensation for a complete lack of service and refusal to market our land which is near Porthmadog. Disappointing service to say the least. Breach of contract which Beresford Adams seem to take so lightly as to make a mockery of the sales process. AVOID.
Janet · 4 May 2023
Agent replied · 30 July 2023
Hello Janet, we're naturally sorry for any disappointment brought about by this situation. As you know we have responded separately to your concerns and explained our reasons for not being able to assist on this occasion. I hope you can understand these decisions are not taken lightly, particularly when it is felt customer expectation cannot be met as every effort is made to try to accommodate the needs of our customers. In the end we believe this was the only way forward and in the best interests of all concerned. We wish you both the very best with the sale of your land and thank you for taking the time to leave this feedback. Kind regards, Graham, Customer Relations
★★★★★ 5/5
GoogleWe were very happy with the service provided by Beresford Adams at Porthmadog when purchasing a house near Criccieth. We were allowed to view the house a number of times at short notice and they were always obliging and efficient. They provided guidance for an appropriate offer and during the conveyancing process Steven promptly followed up any queries with the vendors and their solicitors. It was reassuring to have Steven's support for what became a protracted process in the latter stages not helped by our conveyancing solicitors inefficiency. We highly recommend Beresford Adams and Steven Smith in particular.
Jenny · 3 May 2024
Agent replied · 25 November 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been searching for a holiday property in Beddgelert, and noticed 3 within our budget.
We stayed in one of them as guests and dropped it very quickly, while the 2 others were promoted by Beresford Adams. Concentrating on one, we contacted Steven Smith, who arranged a viewing in between lets. We found our dream, the decision was made on the spot and within 48 hours we handed our initial offer, competing with an offer of a counter buyer.
Steven and all other team members kept us informed, updated and helped us in the process of getting to the "STC" status, where our solicitors came into acting.
It took a while...but the dream has come true.
All done, Well done and thank you very much.
Oren · 3 May 2024
Agent replied · 25 November 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional and thorough service from the team, with big thanks to Paul the mortgage consultant. From initial inquiry about getting a mortgage through to actual completion of house sale took only 6 weeks. Must be a record. I would totally recommend Paul to anyone enquiring about a mortgage.
David · 15 April 2022
Agent replied · 20 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSteven, our Sales Negotiator found our perfect home. We were always impressed with Beresford Adams' services, keeping us up to date with properties he felt we may want to view.
Elena · 15 June 2025
Agent replied · 3 May 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSteven, our Sales Negotiator found our perfect home. We were always impressed with Beresford Adams' services, keeping us up to date with properties he felt we may want to view. Now I'm working here and can see why they're good. Feel very privileged to be part of the Connells team
Helen · 11 November 2023
Agent replied · 25 November 2023
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFriendly, professional staff who went the extra mile for us, would highly recommend
Paul · 3 May 2024
Agent replied · 25 March 2024
paul cuffling thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFriendly and really helpful to us when we bought our house. Best estate agents I've ever dealt with.
Laurie · 15 April 2021
Agent replied · 22 December 2024
Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleExcellent agent, all staff very knowledgeable and helpful. Recommended.
Jonnydog1 · 15 April 2022
Agent replied · 20 June 2024
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleFriendly and really helpful to us when we bought our house. Best estate agents I've ever dealt with.
Laurie · 22 June 2020
Agent replied
Thank you for your 5* review and recommendation! Best wishes, Scott @ Customer Relations.
★★★★★ 1/5
GoogleCouldn't provide me with the information I requested
Chris · 15 April 2022
Agent replied
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRating only, no written review.
Chris · 26 December 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
